Phoenix NAP Reviews

Updated July 27, 2015
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2.7
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Ian McClarty
5 Ratings

12 Employee Reviews

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  1. Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - NOC in Chandler, AZ
    Current Employee - NOC in Chandler, AZ

    I have been working at Phoenix NAP (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Awesome company to work for and the free food is excellent.

    Cons

    None that I can think of

    Advice to Management

    Keep recognizing and rewarding the employees who go above and beyond


  2. PNAP

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chandler, AZ
    Current Employee - Anonymous Employee in Chandler, AZ

    I have been working at Phoenix NAP (More than 5 years)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good place to work in Phoenix

    Cons

    Work is work no matter where it is.


  3. Sales Team or Order Takers?

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tempe, AZ
    Current Employee - Anonymous Employee in Tempe, AZ

    I have been working at Phoenix NAP full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Free lunch; laid back atmosphere; nice people. Centrally located near the airport. Not a lot of micro management. Quick execution on some things - feels like a Mom and Pop business sometimes.

    Cons

    Training program for "sales" team is non existent. "Sales" team is non existent. The current sales team is nothing more than glorified order takers/customer service reps. There is little to any actual selling activities that take place on this team. Pay is below industry standard for a sales position.

    Advice to Management

    Hire a sales team; keep current "sales" team and realign them as CSRs. The tasks they do are important and valuable to the orga; however they are not engaged in any type of selling activities.


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  5. Worst company to work for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tempe, AZ
    Former Employee - Anonymous Employee in Tempe, AZ

    I worked at Phoenix NAP full-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    They make payroll and serve free lunch on weekdays, even if it is chicken most of the time.

    Cons

    Interdepartmental fighting that is genuinely hostile. No written policies and procedures. They lie to you about the job duties and expectations when you are hired. Very hostile work environment.

    Advice to Management

    Leave while you can. This problem appears to be all the way up to the CEO Level.


  6. Helpful (2)

    Awful

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - NOC Engineer in Phoenix, AZ
    Current Employee - NOC Engineer in Phoenix, AZ

    I have been working at Phoenix NAP full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    I made awesome new friends and improved my knowledge significantly.

    Cons

    This review is only about The Support department - NOC Team. Management is the worst i ever had to deal with in my entire life. They simply treat their employees like slaves! Stand up against them and you'll be fired...

    Advice to Management

    I honestly believe that managers of the support department should be replaced with people who are more open to listen to employees and care about the team.


  7. Helpful (1)

    Awesome company!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Phoenix NAP

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits, awesome culture, room for growth.

    Cons

    None that I can think of.

    Advice to Management

    None that I can think of.


  8. Helpful (5)

    Peers were great however management seemed indifferent to the suffering of the staff.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - NOC Technician in Phoenix, AZ
    Former Employee - NOC Technician in Phoenix, AZ

    I worked at Phoenix NAP full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    One thing that everyone liked were the benefits of working there, like free soda and tea. Also free lunches made in house, decent insurance coverage for the employee.

    Cons

    While the personal growth available may have been good no one wanted to learn anything new due to the managements process of making you responsible for more projects without compensation for the additional responsibility. The work-life balance was almost non-existent. Promotions were a joke, Their idea of a promotion was as I stated before more responsibility with an almost non-existent pay increase. The company had no incentive for the employees working 2nd and 3rd shift, just work it or leave.

    Advice to Management

    My advise to upper management would be to start listening to employees that have already left the company in the last 6 months. Pay your employees what they deserve as an IT professional. Stop grinding up your employees and spitting them out like unimportant grease in your wheels that simply help you to slide by. Give employees more reason to come to work, to be excited to work for your company. Getting discounts on gym memberships is not enough, when they don't make enough money to pay for the membership and the company provided insurance for their families. Take a look at what other companies are paying their employees and at least match them.


  9. Helpful (7)

    Kids with Money

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Phoenix NAP full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Free lunch, decent benefit package. Well funded due their sister company (which is why it was built) that makes most of their money from porn website billing (CCBill).

    Cons

    What they want one day quickly changes the next. Honesty is not a core value for their management team and there is no loyalty. None of their opperational management team has any business experience outside of this employer as they started as entry level employees and worked their way. The CEO is a chiropractor turned business man who'd rather fly around the world courting porn stars than tending to his business

    Advice to Management

    Grow up and realize you are not as big as you think you are. You are still a small start up with little to no business sense.


  10. Helpful (1)

    An Internet company that offers a lot of promotional advancement.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at Phoenix NAP

    Recommends
    Recommends

    Pros

    FREE LUNCH! Every day! Cooks on staff. Treats employees well. Able to take days off with little prior notice. Ease to talk to boss. Plenty of down time. As this is a web hosting company, employees are given free server and bandwidth usage. A HUGE perk as most people here are tech experts that want to experiment with new software as it is released. Space given to everyone free of charge.

    Cons

    Like most larger companies, trying to get projects up and running requires a lot of hurdles and red-tape that you must clear through. Not the easiest way of trying to get web sites and servers up and running. The separation of the headquarters from the sales team office has created some internal confusion, but that should be corrected as everyone settles into the new office.


  11. Helpful (3)

    Awfull company with no respect for workers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Phoenix NAP

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Some people that is working as mad to keep it going

    Cons

    All... lack of conditions, lack of respect, long ball hours, management is terrible and no direction... one word... awfull company to work... lots of people leaving the company dissatisfied and without any oportunities to speak or better things - best thing is to talk to former employees to check this, one opion is one thing, 50 opinions is another

    Advice to Management

    no advice as its not possible to talk with that kind of people



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