Phonak
2.8 of 5 22 reviews
www.phonak.com Warrenville, IL 500 to 999 Employees

Phonak Reviews

Updated Jan 21, 2014

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2.8 22 reviews

                             

100% Approve of the CEO

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Lukas Braunschweiler

(3 ratings)

43% of employees recommend this company to a friend
22 Employee Reviews
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    Sales Position Review

    Territory Sales Manager (Current Employee)

    ProsTop of industry products and innovation. Excellent customer service. Senior management gives sales team the opportunity to think outside the box for solutions. The current culture of the company is making a drastic change for the better. If it continues on this path I only see good things to come. Total income is fantastic when you are at or above goal.

    ConsMost (if not all) of the regional sales management team lack initiative and emotional/creative intelligence. Compensation plan and territories change yearly. They have a tendency to promote from outside the company rather than within and unfortunately I have not seen any changes to that motto in the recent years. Salaries are low. Travel and Expense budget is pathetic.

    Advice to Senior ManagementTraining for the immediate management team. Also there may need to be some changes. I strongly feel that some of the managers are in the best position for their skill set.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Stay away from the VA

    Anonymous Employee (Current Employee)

    ProsThe regular employes are great, All driven like cattle,Great lunch room, and end of shift is price less when leaving.

    ConsThe department is in shambles. Manager will throw you under the bus in a heartbeat, will not take responsibilty for own actions, as it doesnt have a clue whats going on. Way too much favoritism.

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    I believe it would be good experience

    Mailroom/Labeling (Current Employee)
    Warrenville, IL

    ProsHelp with other employees. We need to have positive attitude, good behavior

    ConsThe downside would be mismanagement

    Advice to Senior ManagementThe process on job applications should be moving faster. Not long time like weeks.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    Forward thinking company with an enjoyable work environment

    Anonymous Employee (Current Employee)
    Warrenville, IL

    ProsMy experience at Phonak has been extremely satisfying. The managers are caring, attentive, and respectful. The facility is beautiful and open-concept, eliminating a barrier between departments. Everyone is very friendly. Upper management places a huge amount of importance on employee recognition, and it shows. Phonak is forward thinking in its values and culture and is growing rapidly, and the qualiy of the product and the attitude of the employees allow it to do so.

    ConsBecause Phonak is in the process of opening their Aurora office, chaos is sure to arise. That being said, all affected employees and managers are handling it quite well.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Run from this company

    Anonymous Employee (Current Employee)

    ProsGreat lunch room to eat in

    ConsBeing micro managed, teated like childern and cattle. Some managers need to learn to dress "age appropriate" Way too much favoritism

    Advice to Senior ManagementIts time to move on

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    Love the People of Phonak

    Manager (Current Employee)
    Warrenville, IL

    ProsThe Customer Service team is warm and helpful. There is genuine concern for fellow colleagues. Management listens sincerely to the needs of the staff and strive to promote a spirit of cooperation. The management team actively engages it's employees through various communications, town-halls, huddles and recognizes the team in Customer Service each with a week of fun and food. Events are planned in effort to help boost morale and a

    ConsPhonak is a company experiencing typical :"growing pains". Systems and processes require updating.

    Advice to Senior ManagementImprove communication from Senior Management team to front line employees. More involvement with customer facing staff.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Passionate about helping the hearing impaired

    Anonymous Employee (Current Employee)
    Warrenville, IL

    Proscore values, make a difference, always learning daily. Job advancement possibilities. Workers look out for each other, celebrate birthdays, thoughtful and caring.

    Consfast paced, stressful if you are unable to multi-task, could seem overwhelming to some. Not always aware of all all opportunities available.

    Advice to Senior ManagementLead by example. Work on team building and positive reinforcement.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    There are better places to work than here.

    Anonymous Employee (Current Employee)
    Warrenville, IL

    ProsExcellent products; sales staff and customer care really want to help the hearing impared.

    ConsSenior Leadership does not follow any process and does not care to improve. Major changes needed for this compay to retain good employees.
    If you are not in the in crowd, your ideas are worthless.
    Micromanagment by many manager and all people jump the chain of command and compete for attention rather than have the best interest of the company at heart.
    VERY high sales staff turnover.
    Horrible vaction policy.

    Advice to Senior ManagementIt is not a popularity contest, it is a business!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    This company makes a great product but Core Values do not reflect actual employee experience. Layoffs & turn-overs.

    Anonymous Employee (Former Employee)
    Warrenville, IL

    ProsThe products are the top of the line - unbelievable products and customer service.

    Cons- high turn over of sales team
    - executive communication to employees contradictory of actuality
    - Uncomfortable work environment as employees did not have strong or knowledgeable leadership

    No, I would not recommend this company to a friend

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    • Disapproves of CEO

     

    Employee satisfaction continues to plummet.

    Anonymous Employee (Current Employee)
    Warrenville, IL

    ProsIndustry leader
    Innovative products
    Location
    Pay is decent for most positions

    ConsSenior Management lacks industry experience
    Lack of employee empowerment
    Too much micro-management and big brother approach
    Slow response to product quality issues
    Little to no on-going support or training for internal staff
    Quick to criticize; slow to appreciate
    Recent lay-offs and key departures have left current staff overloaded and uncertain about future which causes daily stress and inconsistent service.

    Advice to Senior ManagementStop creating cliques and take the time to learn what your direct reports do and who they are. Give the impression that you care. Offer constructive criticism rather than continual belittling. Make the changes necessary to make the staff proud to work at Phonak. It was once a great company and can be again, though some key organizational changes need to be made. The staff no longer has confidence in this senior management team.

    No, I would not recommend this company to a friend

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