Phones 4u

www.phones4u.co.uk

Phones 4u Reviews

Updated December 21, 2014
Updated December 21, 2014
32 Reviews
3.2
32 Reviews
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Employee Reviews

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  1.  

    Always changing, amazing training, very good with bonuses.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Deputy Manager in Newcastle under Lyme, England (UK)
    Former Employee - Deputy Manager in Newcastle under Lyme, England (UK)

    I worked at Phones 4u

    Pros

    They were very fair with paying out commissions and bonuses, if months were slow they'd pay out at 95% of target. If nps negatives were beyond your control you can appeal and remove them. Help was always available, communication was superb. Overall the whole company had a family feel to it.

    Cons

    Nothing, apart from letting greed ruin a great brand.

    Advice to ManagementAdvice

    Never sell to a private equity firm

    Recommends
    Neutral Outlook
  2.  

    GOOOD PLACE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant in Stratford, London, England (UK)
    Current Employee - Sales Consultant in Stratford, London, England (UK)

    I have been working at Phones 4u full-time (less than an year)

    Pros

    Good benefits Gone into administration

    Cons

    Gone into administration Gone into administration

    Advice to ManagementAdvice

    None Gone into administration

  3.  

    Awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Phones 4u

    Pros

    Excellent training from all departments

    Cons

    Pay rises are few and far between

    Advice to ManagementAdvice

    Share more

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  5.  

    Fast paced, dynamic, wealth of experience in the retail sector to be gained

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Project Manager in Stoke-on-Trent, England (UK)
    Current Employee - Senior Project Manager in Stoke-on-Trent, England (UK)

    I have been working at Phones 4u full-time (more than an year)

    Pros

    Great exposure gained working with Trans-global Teams and multiple office cultures across several countries and different time zones, this extends to third party business partners. It's quite fulfilling bringing all this together to make it work towards achieving one common goal. Managers are entrust to get on with it and not micro managed.

    Cons

    Can be quite brutal in terms of work life balance and the need to react to the ever changing retail market.

    Advice to ManagementAdvice

    Work/life balance issue had been raised. The management team listened and rectified.

    Recommends
    Negative Outlook
  6.  

    Best years of my life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Store Manager in Edinburgh, Scotland (UK)
    Former Employee - General Store Manager in Edinburgh, Scotland (UK)

    I worked at Phones 4u full-time (more than 8 years)

    Pros

    Remuneration excellent, fast paced sales with exception training to give you the right tools to succeed. Great progression opportunities

    Cons

    Private Equity firm owners got greedy and forced company into administration due to high interest loans pricing P4u out of the market against competitors

    Advice to ManagementAdvice

    Secured deals before you risk the company's future

    Recommends
    Negative Outlook
  7.  

    Dodgy company not surprised its gone as it was sold off based on dodgy sales figures

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Store Manager in Clapham, London, England (UK)
    Former Employee - General Store Manager in Clapham, London, England (UK)

    I worked at Phones 4u full-time (more than an year)

    Pros

    Great training and sales tools. Exciting incentives

    Cons

    cons are it is a big con, Commission was taken away from colleagues and managers alike for silly things. They had a compliance matriix which kept changing every week so that you were more likely to make mistakes so that they didn't have to pay out.

    My store which traded effically and compliantly was never at the top as the guy down the road was selling to box breakers and to dodgy asian dealers who they had an arrangement with.

    People from abroad were encouraged to say they were here for 3 years even though they hadn't and often left the branch with 2 phones that they didn't need and wouldn't pay for as they would be on the plane home in a few months

    Advice to ManagementAdvice

    what management the managers on the whole barring a few exceptions were dodgy rats in suits. Not surprised its gone

    Doesn't Recommend
    Neutral Outlook
  8.  

    Poor work environment and incentivisation scheme.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Consultant
    Former Employee - Sales Consultant

    I worked at Phones 4u full-time (less than an year)

    Pros

    Can be enjoyable when sales are going well. Some colleagues were friendly and outgoing. Training programme was helpful and informative.

    Cons

    Management pushed employees to offer large discounts to get sales on the table. However, company policy meant that 10% of every discount was taken off the sales consultant's commission for the deal. This could result in negative commission for a given deal. Commissions were also cut if the store failed to meet an extremely unfair customer satisfaction survey. This was supposed to encourage teamwork (which makes no sense in a one-on-one phone sales environment), but instead lead to bitterness as the store failed every single week.

    Advice to ManagementAdvice

    The company is now blessedly gone, so there is no management to advise. If there was, I'd tell them to alter their remuneration structure to align the interests of middle management and sales consultants.

    Doesn't Recommend
    Negative Outlook
  9. 1 person found this helpful  

    Cant beat em

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant in Milton Keynes, England (UK)
    Current Employee - Sales Consultant in Milton Keynes, England (UK)

    I have been working at Phones 4u full-time (less than an year)

    Pros

    amazing commercial deals, great team spirit, fast progression, wicked company to work for

    Cons

    went into administration :(
    carphone warehouse dont do early upgrades or decent cash back deals !

    Advice to ManagementAdvice

    ill miss ya

    Recommends
    Positive Outlook
  10.  

    work hard and play hard

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Team in Newcastle under Lyme, England (UK)
    Current Employee - Project Team in Newcastle under Lyme, England (UK)

    I have been working at Phones 4u full-time (more than an year)

    Pros

    the people, the pace of work

    Cons

    none that i know of if you work hard

    Recommends
    Positive Outlook
  11.  

    good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Phones 4u part-time

    Pros

    training, good incentives, good management,

    Cons

    no personal growth, found out from the news they were shutting down.

    Doesn't Recommend
    Negative Outlook

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