Pier 1 Imports Reviews

Updated August 27, 2014
Updated August 27, 2014
558 Reviews

3.2
558 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Pier 1 Imports President, CEO, and Director Alex Smith
Alex Smith
299 Ratings

Review Highlights

Pros
  • The employee discount was the only thing good about the job (in 59 reviews)

  • Most of the people are fun to work with, and extremely enthusiastic (in 16 reviews)


Cons
  • Pushing the Pier 1 credit card so hard can really drive you and the customers crazy (in 91 reviews)

  • Management gives part-time employees 4 hour shifts( anything over 4 hour shifts requires a break) (in 31 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    High School Job, Little Advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Pier 1 Imports part-time

    Pros

    Really nice items, being helpful to customers

    Cons

    Some weeks you only work 2 days, can't advance to register with opening a credit card

    Recommends
    Neutral Outlook
  2.  

    Promises not kept

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Sacramento, CA
    Former Employee - Sales Associate in Sacramento, CA

    I worked at Pier 1 Imports part-time for less than a year

    Pros

    The pay..made more than min. wage
    Other staff seemed nice, but only scheduled with a half hour over-lap so really didn't know them well enough.

    Cons

    I wasn't told prior to being hired hours are based on how many credit card sign ups you get. Really? Don't give me hours based on customer service. so sad.

    The assistant mgr at the store I worked was way too young and immature to run a store. (The mgr left taking another position at a different company)

    Sales leads/mgmt spend too much time chatting in the back leaving one sales person on the floor. Had to call for help each time it got busy.

    Hired for full time work-was scheduled no more than 10 hrs a week. (That's part, part time)

    Advice to ManagementAdvice

    Hire assistant mgrs with experience and maturity.

    Recommends
    No opinion of CEO
  3.  

    Good job, if you're still in school.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Metairie, LA
    Current Employee - Sales Associate in Metairie, LA

    I have been working at Pier 1 Imports part-time for less than a year

    Pros

    Employee Discount, customers, some products, and the environment.

    Cons

    Not enough hours, that hideous apron, and the pay is way too low for the job description.

    Advice to ManagementAdvice

    Stop hiring so many people and focus on your current employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Pier 1 Imports is a good company to work for but not as a career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Pier 1 Imports part-time for more than 3 years

    Pros

    The management is willing to work with school schedules and other job schedules, and the merchandise discount is great.

    Cons

    Customers are in a mindset that they should always be right and the Customer Service Hotline perpetuates that notion by giving customers whatever they demand.

    Advice to ManagementAdvice

    Focus and support your employees. Studies after studies have shown that the more you stand behind your employees and their decisions, and the more you pay them, the higher your profits. Companies that focus on just the bottom dollar won't make it in today's world anymore.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Fickle.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Pier 1 Imports part-time for more than 3 years

    Pros

    The coworkers were fantastic. There seemed to be a whimsical feel about the store. A really nice environment to work in. The new product that always came in was a plus.

    Cons

    The pay was nowhere near "competitive". There is a lot of work that goes in to being a successful store. Incentives? Nope. From managers down to the Sales Associate, expect your pay to hover around where you started. I worked there for several years to get through college and typically received an eight cent raise per year.

    Advice to ManagementAdvice

    My management was great on the store level. I couldn't applaud them more. They are the only reason I stayed for as long as I did. As for the corporation, the goals are unrealistic.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Assistant Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager  in  Tacoma, WA
    Current Employee - Assistant Store Manager in Tacoma, WA

    I have been working at Pier 1 Imports part-time for more than a year

    Pros

    nice people , great product, flexible with school schedule good job for students

    Cons

    must push for credit cards terrible!

    Advice to ManagementAdvice

    Focus not only on credit card

    Recommends
    Approves of CEO
  8. 1 person found this helpful  

    I haven't gotten a raise since ive worked there in the past 4 years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Cartersville, GA
    Current Employee - Sales Associate in Cartersville, GA

    I have been working at Pier 1 Imports part-time for more than 3 years

    Pros

    Most of the people I work with are nice.

    Cons

    I applied for a managers position. Instead of hiring me they hired someone who was stealing from them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Not a bad place for a part-time job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Pier 1 Imports part-time for less than a year

    Pros

    Love the merchandise, the customers and what I do. No two days are the same. The employee discount is awesome.

    Cons

    Some members of management/staff act like they are still in a high school clique; refuse to give anyone more than 20 hrs/week so they don't have to pay benefits; low pay and raises are ridiculously low; very little room for advancement; extreme pressure to get people to sign up for the rewards card which is actually a credit card.

    Advice to ManagementAdvice

    Do not hire/promote people who cannot make decisions to sales leader positions! The word "leader" implies that they are able to exercise good judgement and make decisions when needed. Answering questions with "I don't know….." doesn't benefit anyone! Get a better rewards card! Other stores have rewards perks that are not credit cards. Why can't Pier 1 do the same?!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Sales Associate

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pier 1 Imports

    Pros

    New merchandise comes in all the time and great people to work with.

    Cons

    Very small pay raises for working hard and selling their credit card. They keep you under 20 hours as so they not to pay you any benefits.

    Advice to ManagementAdvice

    Yearly reviews need to be done

  11.  

    Great Customers!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Pier 1 Imports part-time for less than a year

    Pros

    Customers are a cut above and loyal, this gives you a chance to build relationships. MOD's are all former associates so they know how things work. I transferred from a high-volume store to a lower-volume store and they can't believe how fast I can process 12ft of freight once a week. I'm used to 15-18ft twice a week! They are pretty good about time-off and emergencies situations were no problem. Both stores have exceptional managers. The ability to transfer is a BIG plus.

    Cons

    Hours are generally low, 8-15 hours a week and not consistent, and who wants to work a 3 hour shift. Flex shifts are just wrong! New store schedules 3 flex's and 2 regular shift a week and call in is 1 hour before so I need to be ready before I call and they never need me. Old store maybe 1 flex a week with a 2 hour call in. Pushing the Pier 1 credit card so hard can really drive you and the customers crazy.

    Advice to ManagementAdvice

    Don't hire 20 people and give them 10 hours per week. I understand flex shifts but make them the exception not the rule. Understand that we are reaching a saturation level with credit, emails, etc., and stop tying it to more hours as a reward. Don't hire sales leaders or management from lower quality retailers, they are hard to work with. Promote from within, as the experience and mind-set is already there. Upper management should take the time to talk to sales associates when the visit the stores. We are part of the team too!

    Recommends
    Positive Outlook
    No opinion of CEO

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