Pillar Hotels and Resorts Reviews

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  • Morgan Hill, CA
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3.9
Recommend to a friend
Approve of CEO
(no image)
Chris Russell
2 Ratings

Pros
  • The other front desk agents were pleasant other than that no pros if you ask me (in 4 reviews)

  • Hotel discounts, promotions from within for upper management, hourly staff are not promoted (in 3 reviews)

Cons
  • Lots of upper management changes (in 5 reviews)

  • Sweatshop like work for front desk staff (in 3 reviews)

More Pros and Cons

2 Employee Reviews

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  1. Helpful (1)

    Nice place to work, seems like the corporate part has everything organized and well-managed so business goes smoothly.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk in Morgan Hill, CA
    Current Employee - Front Desk in Morgan Hill, CA

    I have been working at Pillar Hotels and Resorts full-time (Less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Organized, good pay, benefits, non-union.

    Cons

    Drama with other employees, hostility with other employees.

    Advice to Management

    Treat employees like adults instead of like children who are beneath them.


  2. Employee Turnover adds stress to team.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Service Agent in Morgan Hill, CA
    Former Employee - Guest Service Agent in Morgan Hill, CA

    I worked at Pillar Hotels and Resorts

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Customer Service is king. Benefits do eat a significant part of the check but they are on the table You will be fairly compensated for your position you hold in comparsion to the industry average.

    Cons

    The team was micromanaged from operation manager as a guest service agent. Information is communciated downward ineffectively from up above.

    Advice to Management

    Lessen the micromanagement and lengthen training weeks from two weeks to four possibly. Also training your replacement is cruel.



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