Pillar Hotels and Resorts

www.pillarhotels.com
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Pillar Hotels and Resorts Reviews

Updated February 1, 2015
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2.6
47 Reviews
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Recommend to a friend
Approve of CEO
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Chris Russell
30 Ratings

Employee Reviews

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  1. Helpful (1)

    Line level Employees are the backbone of this company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Erie, PA
    Current Employee - Anonymous Employee in Erie, PA

    I have been working at Pillar Hotels and Resorts (more than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Wonderful staff, excellent team players. Making the guest feel at home is the staffs #1 priority. Meeting wonderful guest from all over the world.

    Cons

    Lack of training in all departments. Hours not given for proper training. Long working hours for lower level salaried managers. Upper management given light schedules while middle management struggles to make deadlines with no holidays, weekends or evenings off.

    Advice to Management

    Strongly suggest talking one on one to line level employees, when hiring new general managers make them fully aware of hotel needs. General managers should be out in the hotel working, never spending the majority of their 7am- 5pm Monday- Friday schedule in their office. Show fellow employees you care as well as the guest.

    Pillar Hotels and Resorts Response

    Feb 2, 2015Communications Manager

    Dear Reviewer, We appreciate your feedback and dedication to exceptional guest service. Our goal at Pillar is to have our managers lead by example and conduct consistent training for all new team ... More

  2. Good benefits, but costly on low wages

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Associate in East Lansing, MI
    Current Employee - Guest Service Associate in East Lansing, MI

    I have been working at Pillar Hotels and Resorts full-time (more than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Good 401k plan, offers a section 125 cafeteria plan, health benefits are decent. Their PTO plan is average in the industry.

    Cons

    The low wages are so extreme that people with years of experience within the company are being shifted to minimum wage, because this company is THAT stingy

    Advice to Management

    Lots of new hotels opening up in the area, you need to pay much better to retain and attract quality employees.

    Pillar Hotels and Resorts Response

    Jan 27, 2015Communications Manager

    Dear Reviewer, Thank you for your feedback. It is not Pillar's practice to reduce wages to minimum wage. We strongly encourage you to reach out to our Employee Services team so we can help. Please ... More

  3. Love it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant General Manager in Laredo, TX
    Current Employee - Assistant General Manager in Laredo, TX

    I have been working at Pillar Hotels and Resorts full-time (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I really do love this job. Great staff. Very helpful management.

    Cons

    I really can't think of any. So far (five months) it's been great.

    Advice to Management

    Keep doing what your doing.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great expeirence at the Residence Inn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Van Driver
    Current Employee - Van Driver

    I have been working at Pillar Hotels and Resorts full-time (more than 3 years)

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Traveling most of my adult life, I thought it might be fun and rewarding to work in a hotel. After being with the Residence Inn most of four years, My thoughts proved right. I have worked with some great people. I have also met many very interesting guest. All in all, this has been the most fun job I have ever had. The only thing I have been disappointed with is the pay. My 17 year old grand-son makes a dollar more an hour more than I do. The training has been good but leaves some thing undone.

    Cons

    When I first came to work, at the opening, a lady trained for a week. She did not think too much of me, or left that impression. I wanted to work the front desk but she would not let me go to the desk class. There was no follow up training and except for the daily huddles, no more training.

    Advice to Management

    When an employ wants to talk to you, it may not of greatest importance to you, but it is very important to the employee or they would not of requested your time. Be good listeners. Managers should encourage employees to be good listeners also.

  6. stay away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager in San Antonio, TX
    Current Employee - General Manager in San Antonio, TX

    I have been working at Pillar Hotels and Resorts

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Company was great 3 years ago, promotions within, unity within a group (Regional area)

    Cons

    Senior management does not show appreciation, nor try to train new General Managers

    Advice to Management

    Take care for your employees

  7. Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager in Dallas, TX
    Current Employee - Operations Manager in Dallas, TX

    I have been working at Pillar Hotels and Resorts full-time (more than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Unique culture & great group of people, everyone is friendly and willing to help, health benefits, paid time off, plenty of hotels for relocation opportunities, good programs in place for employee recognition. Good bonus structure for referrals. Focus on guest service and training/development. Growing company. Hotel discounts.

    Cons

    Need more collaboration between regional teams to keep everyone on track towards common goals.

    Advice to Management

    Facilitate more ways for teams to collaborate and track progress.

  8. Bad Management Starts on Top and works its way to the bottom

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent in San Jose, CA
    Current Employee - Front Desk Agent in San Jose, CA

    I have been working at Pillar Hotels and Resorts part-time (less than a year)

    Pros

    Employee Rate, Depending on the hotel brand associates work for.

    Cons

    No benefits for part time employees, such as paid time off , insurance coverage, or any incentives.
    Despite working for a busy hotel, hourly associates and management were given extremely below market wages.

    Advice to Management

    Management needs to step to the plate and not ignore many of the issues at their several Northern California Properties. On a given day, associates have to deal with constant complaints from unhappy guests who have to deal with ongoing maintenance issues that seem to be swept under the rug and not fixed. Despite the negative feedback on sites such as TripAdvisor and Yelp, you would think management would take some action, clearly no one cares. Turnover remains high, employees are burnt out and as usual profits come before people. Upper Management from the corporate office expects hotel managers to keep quiet and basically not question any unethical tactics. In addition, hotel associates who bring guest complaints and constant issues to the attention of property management are told to basically suck it up, and deal with it

    Pillar Hotels and Resorts Response

    Dec 9, 2014Communications Manager

    Dear Reviewer, Your feedback is very important to us. We take guest service matters very seriously and will not tolerate unethical tactics. Please give our Employee Services team a call at ... More

  9. Helpful (2)

    No respect for employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent in Oklahoma City, OK
    Current Employee - Front Desk Agent in Oklahoma City, OK

    I have been working at Pillar Hotels and Resorts part-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Time off is by seniority or favoritism. No leadership, very little training by seasoned employees.

    Cons

    Company value is always to display great customer service. Health benefits go into effect after one year of continued employment. Hotel discount is a plus. Constant management turnover.

    Advice to Management

    Show more respect toward employees. Consider employee input.

    Pillar Hotels and Resorts Response

    Nov 4, 2014Communications Manager

    Dear Reviewer, Your feedback is important to us and we appreciate you taking the time to share your thoughts. At Pillar Hotels & Resorts, we offer generous time off and health benefits packages that ... More

  10. Helpful (2)

    Front Desk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous in Nashville, TN
    Former Employee - Anonymous in Nashville, TN

    I worked at Pillar Hotels and Resorts (less than a year)

    Disapproves of CEO
    Disapproves of CEO

    Pros

    There are no pros with Pillar. Just so much wrongdoing by management.

    Cons

    Pillar has to be the most dysfunctional place I've ever worked. The management turnover is rampant. Please don't go to HR because it's a waste of time.

    Advice to Management

    Start treating employees fairly and hire those that are legal. Start using E-verify. Start listening to your employees when they tell you of the mistreatment from management.

    Pillar Hotels and Resorts Response

    Nov 4, 2014Communications Manager

    Dear Reviewer, Thank you for your feedback. We are sorry to hear that you feel this way and have noted your concern regarding management in the Nashville area. We take these matters very seriously ... More

  11. Helpful (2)

    Things to consider

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant General Manager
    Former Employee - Assistant General Manager

    I worked at Pillar Hotels and Resorts (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Working with guests & upbeat staff

    Cons

    I experienced several of these complaints that have been listed on several of these reviews. This company is so micromanaged & puts so much pressure on their management that in return the staff feels the stress from hotel management. With all of these negative reviews & being rated 2.3 there is obviously something wrong. Rather than defending the negative reviews, maybe it's time to correct the issues & reflect on pillars approach. I've never felt so let down from a company I represented.

    Advice to Management

    Upper management needs to be more supportive & corporate needs to take these reviews serious.

    Pillar Hotels and Resorts Response

    Nov 4, 2014Communications Manager

    Dear Reviewer, We sincerely appreciate your feedback and would very much like the opportunity to make corrections where needed. We take all of the feedback we receive very seriously, as it is the ... More

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