Pilot Flying J

  www.pilotflyingj.com
  www.pilotflyingj.com

Pilot Flying J Reviews

Updated December 11, 2014
Updated December 11, 2014
243 Reviews
2.6
243 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Pilot Flying J CEO Jimmy Haslam
Jimmy Haslam
81 Ratings

Review Highlights

Pros
  • Fast paced job, lots of personalities, you'll something new everyday (in 17 reviews)

  • Opportunity for advancement is good and most co-workers are friendly (in 6 reviews)


Cons
  • The management skills of the upper management was lacking in different things (in 17 reviews)

  • long hours, unappreciative upper management, penny pinching to the max (in 9 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Co-Manager in Knoxville, TN
    Current Employee - Co-Manager in Knoxville, TN

    I have been working at Pilot Flying J

    Pros

    You get bonuses and double time for holidays.paid vacation and sick time.

    Cons

    You get your hours cut first. You work 50 hours a week on the clock but have to physically b there more because of breaks. Co-managets are not salary.

    Advice to ManagementAdvice

    If you have a family I may no be worth it. Being away from my family for 65 hours. Week is rough. You don't get to pick your schedile . The GM does.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2.  

    guest service leader 2

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Leader
    Current Employee - Guest Service Leader

    I have been working at Pilot Flying J full-time (more than 3 years)

    Pros

    my store is very family oriented, and we produce great customer service. We are always trying to make our place cleaner and better. We will go out of our way to make things right. We are there for each other, and we are quick to help our own. Plus you get 80hrs of vacation and after 5yrs it goes to 120hrs. Love the people i work with

    Cons

    you work very hard for little pay.Not much training, I feel like they do the sink or swim method. Not aloud to call out even if your dying.(better have a doctor's note or you get wrote up) Communication is not a strong point either. I feel like corporate is just out to make a dollar for there own pocket, and the holiday bonus is a $20 gift card to pilot.

    Advice to ManagementAdvice

    we have a high turn over rate which could be fixed if we would pay a little better.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Good place, benefits lackluster

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Knoxville, TN
    Current Employee - Anonymous Employee in Knoxville, TN

    I have been working at Pilot Flying J full-time (more than 5 years)

    Pros

    Good place to work for Knoxville. There is lots of growth happening in this company, which does allow does movement into other departments. Great place to learn a trade and move on to bigger role and pay elsewhere. The hours can be anywhere from 40-50 hours per week in the office depending on role and season plus on-call and work from home.

    Cons

    Company admits they pay below average rates for white collar roles as they benchmark themselves against retail and convenience store industry companies. Benefits are lackluster, with deductibles in the 1,500-6,000 range.

    Advice to ManagementAdvice

    Increase the value to employees to continue to stay with you.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great opportunity but extremely tough enviroment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Co Manager in Ruther Glen, VA
    Current Employee - Co Manager in Ruther Glen, VA

    I have been working at Pilot Flying J

    Pros

    Pay/ Bonus vacation retirement coffee

    Cons

    Schedule too many bosses they have lost touch with the employees

    Advice to ManagementAdvice

    Dont lose touch

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    General manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager in Woodland, CA
    Current Employee - General Manager in Woodland, CA

    I have been working at Pilot Flying J as a contractor (more than 3 years)

    Pros

    Pay , bonus , stability growth . Hours . Customer base supervisors . Locations .

    Cons

    Long hours . Micromanagement they focus on one thing hardcore for two weeks the. On a second fort he next week

    Advice to ManagementAdvice

    Listen to your employees

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    pleasent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate/Cashier in Matthews, MO
    Current Employee - Sales Associate/Cashier in Matthews, MO

    I have been working at Pilot Flying J part-time (less than an year)

    Pros

    good hours good people to work with

    Cons

    farther away from home few people that work there

    Advice to ManagementAdvice

    keep it up

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Overall pretty good place to work! Lots of interactions with people from all over the world! Very interesting!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier
    Current Employee - Cashier

    I have been working at Pilot Flying J full-time (less than an year)

    Pros

    Always meeting new and cool people from all over the world. I enjoy talking with the drivers and being one of the few people they interact with throughout the day.

    Cons

    Not a very good balance of work and personal life

    Recommends
    Positive Outlook
  9. 1 person found this helpful  

    Definitely a huge learning experience!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - GSL2 in Jacksonville, FL
    Former Employee - GSL2 in Jacksonville, FL

    I worked at Pilot Flying J full-time (more than an year)

    Pros

    The customers are pretty well balanced. They make it worth coming to work. It is nice to be the reason a trucker has a good day, when they are overwhelmed by all the rules, regulations, and stress of their under appreciated jobs.

    Cons

    Its always a different problem to be "dealt with" each and every month by management. They can never stay focused on the things that truly need to be addressed. We get you sales management teams, decided to pad their wallets and Pilots as well. Taking money from the stores to help balance things, when you are having to drop $90-100 million to make people happy, really isn't help put the optimal profits in the stores.

    Advice to ManagementAdvice

    Create some randomly selected employees from all over the company, put them together to give corporate a real look at what is happening in stores and how to resolve the problems. The company has lost sight of its real purpose.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    No matter how good you are at your job the managers will always have something to complain about.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier/Cinnabon in Gary, IN
    Current Employee - Cashier/Cinnabon in Gary, IN

    I have been working at Pilot Flying J part-time (less than an year)

    Pros

    you make more then min wage.

    Cons

    requesting time off was very hard. the schedule changes without notice. the managers are lazy. they're a revolving door employer always hiring and firing people. wouldn't let me switch positions but kept hiring new people\, they put you where they want you and thats it!

    Advice to ManagementAdvice

    Teach your managers to praise employees rather then always put them down and quit firing people for small things. Offer current employees positions before hiring new people, its called internally hiring. try it!

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11.  

    GreaT pLACE!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Restaurant General Manager in Baldwin, FL
    Former Employee - Restaurant General Manager in Baldwin, FL

    I worked at Pilot Flying J full-time (more than 5 years)

    Pros

    Schedule, pay, & avancement opportunities

    Cons

    Must have thick skin to work with "Some" truckers. The professional driver makes the world go round and most Drivers are very good people. How-ever you get the occasional one that will make your day less than great.

    Advice to ManagementAdvice

    Stick by the Management that made you successful!

    Recommends
    Positive Outlook
    Approves of CEO

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