Pilot Flying J Reviews

Updated April 16, 2015
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2.7
286 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Pilot Flying J CEO Jimmy Haslam
Jimmy Haslam
105 Ratings

Pros
  • Fast paced job, lots of personalities, you'll something new everyday (in 17 reviews)

  • Opportunity for advancement is good and most co-workers are friendly (in 6 reviews)

Cons
  • The management skills of the upper management was lacking in different things (in 17 reviews)

  • long hours, unappreciative upper management, penny pinching to the max (in 9 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Facility Project Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pilot Flying J full-time

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Fast paced work environment. Very close knit team atmosphere. Allowed freedom to work independently with minimal supervision. Guidance and resources always readily available

    Cons

    Very much on the "buddy system" for promotions within the company. Very little room to move up unless you have someone above clearing a path for you. Pending federal investigation has been looming over this company for years

    Advice to Management

    Allow your promotions to be dictated by performance and not by who you know.

  2. Deli Service Lead

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pilot Flying J

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good benefits, competitive pay, and solid leadership. This company is growing fast, a lot of opportunity for talented team members.And yes this company dose recognize talent!!!

    Cons

    This is a very fast paced environment with a lot of moving parts, not a downside if you are use to it. An occasional jerk costumer

    Advice to Management

    Update the point of sale software.

  3. Sever / Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Waiter/Manager in Springville, UT
    Former Employee - Waiter/Manager in Springville, UT

    I worked at Pilot Flying J full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    This company was wonderful to work for. The people made the job worth coming in everyday.

    Cons

    Dead end job. No future.

    Advice to Management

    Make Shane Fox District Manager over all Stores in Utah! Great Leader

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    It's a great place to work and it about all work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Maintenance Worker in Birmingham, AL
    Current Employee - Maintenance Worker in Birmingham, AL

    I have been working at Pilot Flying J

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Happy people happy place to be at time .

    Cons

    It can get slow at times.

    Advice to Management

    Team work is the best work.

  6. Helpful (1)

    I worked at Pilot Flying J

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pilot Flying J full-time (more than 5 years)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    PFJ is a benchmark company for community involvement and has a great employee wellness program.

    Cons

    PFJ is a 24/7/365 company and leadership expects long hours. Balancing work and personal life is challenging.

    Advice to Management

    Need better work/life balance for employees

  7. Amazing people, family feel, financially sound.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pilot Flying J full-time (more than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Awesome wellness program! Onsite gyms. Health education. Amazing benefits! Community involvement. Top 7 privately held company.

    Cons

    Investigation. Large silos. Not many advancement opportunities. Shaky communication internally.

    Advice to Management

    Give people opportunity to grow!

  8. Hard work but very rewarding.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager
    Current Employee - General Manager

    I have been working at Pilot Flying J

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Fair pay and an above store team that helps you with any problems. Great leadership from top to bottom.

    Cons

    Poor health benefits, lack of payroll in tough months.

    Advice to Management

    Great company to work for.

  9. Helpful (2)

    good company to work for but must be able to have patience and extreme customer service experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Leader in Springdale, AR
    Former Employee - Team Leader in Springdale, AR

    I worked at Pilot Flying J full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Promotions available, willing to work with and be flexible with your schedule, benefits are decent.

    Cons

    not a very clean business, lots of turnover and unreliability when it comes to co workers and management, lots of complaints from professional drivers

    Advice to Management

    consider changing entire store, how store is run etc

  10. Helpful (1)

    Working for Pilot is bittersweet. Everyday is different and you meet new people all the time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Leader in Dallas, TX
    Current Employee - Shift Leader in Dallas, TX

    I have been working at Pilot Flying J

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Excellent opportunities to fine tune your customer service skills. Especially dealing with difficult guests, i.e..Truck drivers.

    Cons

    Corporate expectations are unrealistic. Pay is stagnant, no raises. Unqualified managers who use their position as a power trip. Apathetic upper management concerns about schedules, they schedule then it's not their problem.

    Advice to Management

    Pay your employees more!! The unrealistic time restraints and quality standards combined with the stress of dealing with angry selfish drivers are part of the reason Pilot can't attract and keep qualified employees. Corporate's definition of a "good wage" is nowhere near what their good employees deserve.

  11. cashier

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier
    Current Employee - Cashier

    I have been working at Pilot Flying J part-time (less than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    fast pace will keep you busy and you meet a lot of interesting people

    Cons

    poor management no organization no one seems to be on the same page also people come in late and call off all the time employees talk rude to the manger

    Advice to Management

    everyone needs to started being on the same page one person tells employee this the other says that. Also the training process is terrible you just throw people up there to learn from mistakes but with a company being so busy you really cant afford mistakes.You should also get all you managers and team leaders to be more professional and not as rude seeing as though you are a corporate store.

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