Pilot Flying J Reviews

Updated March 27, 2015
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2.7
279 Reviews
Rating Trends
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Approve of CEO
Pilot Flying J CEO Jimmy Haslam
Jimmy Haslam
102 Ratings

Pros
  • Fast paced job, lots of personalities, you'll something new everyday (in 17 reviews)

  • Opportunity for advancement is good and most co-workers are friendly (in 6 reviews)

Cons
  • The management skills of the upper management was lacking in different things (in 17 reviews)

  • long hours, unappreciative upper management, penny pinching to the max (in 9 reviews)

More Pros and Cons

Employee Reviews

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  1. It's a great place to work and it about all work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Maintenance Worker in Birmingham, AL
    Current Employee - Maintenance Worker in Birmingham, AL

    I have been working at Pilot Flying J

    Pros

    Happy people happy place to be at time .

    Cons

    It can get slow at times.

    Advice to ManagementAdvice

    Team work is the best work.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful

    I worked at Pilot Flying J

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pilot Flying J full-time (more than 5 years)

    Pros

    PFJ is a benchmark company for community involvement and has a great employee wellness program.

    Cons

    PFJ is a 24/7/365 company and leadership expects long hours. Balancing work and personal life is challenging.

    Advice to ManagementAdvice

    Need better work/life balance for employees

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  3. Amazing people, family feel, financially sound.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pilot Flying J full-time (more than 3 years)

    Pros

    Awesome wellness program! Onsite gyms. Health education. Amazing benefits! Community involvement. Top 7 privately held company.

    Cons

    Investigation. Large silos. Not many advancement opportunities. Shaky communication internally.

    Advice to ManagementAdvice

    Give people opportunity to grow!

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Hard work but very rewarding.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager
    Current Employee - General Manager

    I have been working at Pilot Flying J

    Pros

    Fair pay and an above store team that helps you with any problems. Great leadership from top to bottom.

    Cons

    Poor health benefits, lack of payroll in tough months.

    Advice to ManagementAdvice

    Great company to work for.

    Recommends
    Positive Outlook
  6. 2 people found this helpful

    good company to work for but must be able to have patience and extreme customer service experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Leader in Springdale, AR
    Former Employee - Team Leader in Springdale, AR

    I worked at Pilot Flying J full-time (more than a year)

    Pros

    Promotions available, willing to work with and be flexible with your schedule, benefits are decent.

    Cons

    not a very clean business, lots of turnover and unreliability when it comes to co workers and management, lots of complaints from professional drivers

    Advice to ManagementAdvice

    consider changing entire store, how store is run etc

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7. 1 person found this helpful

    Working for Pilot is bittersweet. Everyday is different and you meet new people all the time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Leader in Dallas, TX
    Current Employee - Shift Leader in Dallas, TX

    I have been working at Pilot Flying J

    Pros

    Excellent opportunities to fine tune your customer service skills. Especially dealing with difficult guests, i.e..Truck drivers.

    Cons

    Corporate expectations are unrealistic. Pay is stagnant, no raises. Unqualified managers who use their position as a power trip. Apathetic upper management concerns about schedules, they schedule then it's not their problem.

    Advice to ManagementAdvice

    Pay your employees more!! The unrealistic time restraints and quality standards combined with the stress of dealing with angry selfish drivers are part of the reason Pilot can't attract and keep qualified employees. Corporate's definition of a "good wage" is nowhere near what their good employees deserve.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful

    Very fast pace environment working with over thenroad drivers an everyday driving customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Leader
    Current Employee - Guest Service Leader

    I have been working at Pilot Flying J

    Pros

    Great manager an love my staff never a dull day.

    Cons

    My opinion very under payed for ehat i put up with on a daily basis from staff an customers.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. Pilot

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pilot Flying J

    Pros

    None that i can think of

    Cons

    Cant get a set schedule

    Advice to ManagementAdvice

    Care about employees more

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful

    I love working here. It is a wonderful place to work

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pilot Flying J

    Pros

    Clean, Welcoming,Good Pay, Weekly Pay,

    Cons

    Not enough hours
    Some employees should not be there anymore

  11. Crude oil driver

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pilot Flying J

    Pros

    Driver driven. No abusive tactics or mis treatment at pfj

    Cons

    Load pay. Favoritism with load pay and crude division seems to follow corporate guidelines.

    Advice to ManagementAdvice

    needs more honesty and less favortism

    Recommends
    Negative Outlook

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