Pilot Flying J Reviews

Updated October 16, 2014
Updated October 16, 2014
220 Reviews
2.5
220 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Pilot Flying J CEO Jimmy Haslam
Jimmy Haslam
70 Ratings

Review Highlights

Pros
  • Get to talk to people all day, fast paced at times, good first job (in 16 reviews)

  • Opportunity for advancement is good and most co-workers are friendly (in 6 reviews)


Cons
  • Upper management expected too much for too little pay (in 16 reviews)

  • long hours, unappreciative upper management, penny pinching to the max (in 9 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Have to be a company man to succeed

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pilot Flying J

    Pros

    Working with and helping all types of people from through out the U.S.

    Cons

    Weird schedules and long shifts

    Advice to ManagementAdvice

    Add more help and hours to the stores

  2.  

    General Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager in Nashville, TN
    Former Employee - General Manager in Nashville, TN

    I worked at Pilot Flying J full-time (more than 10 years)

    Pros

    Decent benefits and compensation package

    Cons

    Increasing demands while eliminating the tools necessary to achieve goals. There is a lack of knowledge/communication by above store management.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Lack of leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Co Manager in North Lima, OH
    Former Employee - Co Manager in North Lima, OH

    I worked at Pilot Flying J full-time (more than an year)

    Pros

    It is nice talking to your regular customers, but thats about the only pro.

    Cons

    Above store level management is about as incompetent as they come. Micromanagement is extreme in this company. They do not allow the managers of the store to staff the store properly, forcing everyone there to take on more tasks than there is time for, then they yell at you when everything isnt done. They force you to run out of product to use and sell to keep costs down. They really dont care about their customers or workers at all, just about the money. As a manager you will work at least 60-70 hours a week or more, they do not care about your family.

    Advice to ManagementAdvice

    Ask your store level managers how things are really going. Loosen up the belt and allow them to staff properly, and order their product properly and maybe the customer wont hate you so much. Learn how to promote the correct people to management positions, instead of your favorites.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Restaurant work OKAY, Store side probably better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Cordele, GA
    Current Employee - Cashier in Cordele, GA

    I have been working at Pilot Flying J part-time (more than 5 years)

    Pros

    Pilot Flying J is a large corporation that takes wages, hours, and business operation seriously . Although they are primarily a minimum wage corporation, at least for the restaurant in Pilot Flying J for which I work, I hear cashiers for the store side are paid better. It's probably nicer and less stressful over on the store side as well, although you have a constant influx of customers. My experience must not be much different from a stand-alone restaurant, although there is the occasional interaction between us on the restaurant side and those on the store side. Overall, it is a job, and there are much worse places to work.

    Cons

    They are heavy on suggestive selling, making it feel like you've always got to pester every customer for every penny, instead of allowing you to really focus on the one true thing that matters - SERVING THE CUSTOMER! The one thing about Pilot is that they are money-Mizars; you will not ever get overtime, and there have been many occasions we just did not have enough employees to handle business.

    Advice to ManagementAdvice

    Be a leader in charisma, positivity, effort, discipline, cleanliness, pride yet humility, chivalry, upkeep, and leadership.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Fast paced and never boring

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RGM in Nashville, TN
    Current Employee - RGM in Nashville, TN

    I have been working at Pilot Flying J full-time (less than an year)

    Pros

    Good opportunities for advancement. Company rewards achievement and gas an awesome bonus program

    Cons

    Typical retail challenges but nothing that can't be overcome with a little creativity and hard work

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Good when I started

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Co Manager in Morgantown, WV
    Former Employee - Co Manager in Morgantown, WV

    I worked at Pilot Flying J full-time (more than an year)

    Pros

    Bonuses, Co workers, Meeting New people

    Cons

    As my time there went on, i realized the fast service was not true. They don't like lines but give you enough cashiers, 1, so you are continuously stopping managing the place so you can wait on customers. You are required to work 10 hour days as salary position. No problem. But after cashiering for 10 of those, now you need to get the manager part done when you should be going home.

    Advice to ManagementAdvice

    Stop being so damn greedy. Our store was making money hand over fist yet we were always short staffed. You burned me out.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8.  

    no opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Maintenance in Salina, KS
    Current Employee - Maintenance in Salina, KS

    I have been working at Pilot Flying J full-time (more than an year)

    Pros

    the flying J where I work there is no pros oh wait just this out of every employee that is there only 5 really do there work

    Cons

    the head manager is lazy, he have his favorites pets he will not give you a promotion unless you are a woman and white...He will not get rid of his lazy staff that do not do their work but take credit for other peoples work

    Advice to ManagementAdvice

    find a new manager

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Demeaning

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Richfield, UT
    Current Employee - Anonymous Employee in Richfield, UT

    I have been working at Pilot Flying J full-time (more than 5 years)

    Pros

    My co-workers for the most part are great to work with. It's nice to have regular customers who just come in to visit on a daily basis.

    Cons

    Management hiring practices are a joke, we keep getting employees who aren't qualified to use the equipment necessary for their jobs, or people who don't even want to work. Instead of getting told about the good job you are doing, you are talked down to in a demeaning manner when you were unable to get something done or made a mistake. Raises are a myth.

    Advice to ManagementAdvice

    Learn some people skills!! Also, learn how to schedule people when you need them, it makes it difficult for all necessary work to get done when you're constantly having to complete jobs from prior shifts. Take some time before hiring the 1st person who applies, make sure they really want to be there and want to work and not just get a check for doing nothing. Learn to listen to your managers and not blame every issue that comes up as a "coaching problem."

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Disastrous store

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pilot Flying J

    Pros

    Weekly pay and occasional bonuses based on mystery shops fast paced friendships and customer base for the most part is nice

    Cons

    Upper Management cares nothing about the lower managers and how their lives are affected by the job long hours never get any holidays off only higher mgmt does

    Advice to ManagementAdvice

    Quit being vindictive and start appreciating your lower management who are the ones that run your stores!

    Negative Outlook
  11.  

    Not worth it..run away..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in Circleville, OH
    Former Employee - Assistant Manager in Circleville, OH

    I worked at Pilot Flying J full-time (less than an year)

    Pros

    It came with a pay check.

    Cons

    Long hours low pay. Disconnect between corporate and operations. You could be asked to transfer to a different state with no consideration of a salary increase or even help covering moving expenses. The promise of running your own store is a load of bull.

    Advice to ManagementAdvice

    No...

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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