Pros

Pitney Bowes provides unique solutions for our customer base with a market share hovering around 80%. A service and manufacturing company with a footprint across 130+ countries. Opportunities in almost any field are available both in the U.S. and abroad. Full tuition reimbursement is part of the benefit package and support is provided to ensure success. A number of acquisitions has allowed diversification of our market which has also provided an opportunity for Pitney Bowes to change the face of their services. These technology advances through acquisition have assisted in the companies ability to retain market share and stay competitive.

Cons

Pitney Bowes is an extremely siloed company. Each division set's their own KPI's which are often totally exclusive of one another. Often one division must fail so another can succeed. The company is very top heavy with many VP's without direct reports. The company's original bread and butter was postage metering equipment and up until recently Pitney Bowes held 95+% of the market share. With the advent of email, internet virtual metering capabilities, competitor growth, and customer restructuring due to the poor economy, market share has declined. A company once known for it's field service organization, has on it's own accord, restructured to a point where a discernible service presence exists.

Advice to Senior Management

Remove the blockers, look to those who are producing an honest and successful experience for our customer base to drive successful integration of key business needs and systems and above all, restructure the sales organization to ensure that the integrity of our organization is maintained and the promises that our customer's are given are acted upon and possible. Bring back to the forefront of our organization the key concepts that once made this organization great for our customer base and our partners. Provide an environment that promotes an experience for our customer that no other company in our industry can mirror and then polish that experience to a point that other companies outside our industry standup and take notice.