Pitney Bowes

www.pitneybowes.com
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Pitney Bowes Reviews

Updated February 27, 2015
Updated February 27, 2015
636 Reviews
2.8
636 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Pitney Bowes CEO Marc Lautenbach
Marc Lautenbach
141 Ratings

Review Highlights

Pros
  • Work from home is available making good work life balance (in 59 reviews)

  • Company pays well, good benefits, growth opportunities (in 45 reviews)


Cons
  • Upper management didn't seem to listen or cre about all of us front line workes (in 26 reviews)

  • Entrenched senior management in India (in 21 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    In transition, but a good bet

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Management in New York, NY
    Current Employee - Technical Management in New York, NY

    I have been working at Pitney Bowes full-time (more than 10 years)

    Pros

    Work life balance; Good engineers; global culture;
    Comparable salaries; Good benefits (used to be better, but still better than most);
    Stable company with a big R&D staff

    Cons

    Management less process based and more personality based - historically.
    They need to get rid of the focus on a few "blued-eyed" boys and make it more performance based. Still not terribly lop-sided.

    Advice to ManagementAdvice

    They need to get rid of the focus on a few "blued-eyed" boys and make it more performance based. Decisions and opinions should be on the merit of the argument and context, not just who is delivering it.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Service Departament

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pitney Bowes

    Pros

    You are working in your own for the entire eight hours. Good benefit and car reimbursement.

    Cons

    Business is stress out since the US economy started to slow down. Service, Sales and Management Departments are downsizing.

  3.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - International PM Localization in Redmond, WA
    Current Employee - International PM Localization in Redmond, WA

    I have been working at Pitney Bowes

    Pros

    Good communication between colleagues, work from home flexibility.

    Cons

    Not to much flexibility for vacations.

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  5.  

    Internship Very Standard, Nothing Special

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Intern - Intern - Hourly in Stamford, CT
    Current Intern - Intern - Hourly in Stamford, CT

    I have been working at Pitney Bowes as an intern (less than a year)

    Pros

    Had opportunity to do meaningful work (was not fetching coffee(,
    Good Mentor Program

    Cons

    Company is transitioning into technology and away from mail and often times seems to be overwhelmed by organizational change.

    Advice to ManagementAdvice

    Show more interest than just stock price

    Recommends
    Neutral Outlook
  6.  

    good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Engineer in Waltham, MA
    Former Employee - Engineer in Waltham, MA

    I worked at Pitney Bowes

    Pros

    decent small company to work in

    Cons

    none i can think of

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  7.  

    Working for this company has been an interesting experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pitney Bowes

    Pros

    This company is undergoing an exciting transformation. They are very client focused and results driven.

    Cons

    There is a lack of strategic direction at the division level creating an environment of conflicting and constant changing priorities.

    Doesn't Recommend
    Positive Outlook
  8.  

    Former Service Dept Emplyee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - New Product Development Engineer in Danbury, CT
    Former Employee - New Product Development Engineer in Danbury, CT

    I worked at Pitney Bowes full-time (more than 10 years)

    Pros

    Very good company, good co-workers, great pay.

    Cons

    Financial outlook seems to be short term. Company should be trying to enter new markets.

    Advice to ManagementAdvice

    Develop products that are marketable rather than developing a product and hoping that a market develops.
    Bonuses should be directly tied to sales increases.

    Recommends
    Neutral Outlook
  9. 1 person found this helpful  

    Needs to get with the times and be more involved with front lines

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Customer Service in Neenah, WI
    Current Employee - Call Center Customer Service in Neenah, WI

    I have been working at Pitney Bowes full-time (more than 10 years)

    Pros

    Fellow associates are good to work with.
    Benefits are good enough to keep you from quitting.
    OK atmosphere to work in (call center).
    Quality Assurance dept. is now better focusing on the customer experience and less arbitrary call metrics.

    Cons

    Big corporate bs level at an all time high.

    Pitney Bowes has fallen drastically behind the times in terms of technology in both products and services offered and available to employees.

    Call center supervisors only care about call metrics (how long calls last, how many you take, etc.) not the customer experience. Supervisors are not involved and know very little of what their employees actually do all day and because of this there's very little innovation and morale is low. Also due to lack of involvement of supervisors, certain inside Sales groups continue as is, despite not bringing in even enough business to cover their salaries.

    Office supplies are significantly over priced and often not necessary, but still are forced upon customers.

    The $.20 raises aren't nearly adequate to even keep up with inflation and rising costs of healthcare. I've actually brought home less money year over year for the last several.

    When pointing out failed policies that are costing the company hundreds of thousands of dollars this is shrugged off and nothing is changed. This is presumably due to management not wanting to own up to the failed policies that have existed for years.

    The company has created a cesspool of shady Sales reps that are allowed to do whatever they please to make a sale, which usually involves misleading customers into unreasonably long term leases for equipment that doesn't suit their needs. Thus retention dept. is left to clean up the mess and attempt to salvage the customer's loyalty.

    Advice to ManagementAdvice

    Take more care of your customers and focus less about lining your Sales reps pockets. The company has strong and intelligent people at the bottom of the totem pole. Supervisors and management should start being involved with front lines and listen to their employees (the annual employee engagement survey isn't worth much if nothing changes). These people often represent the voice of the customer whom need to be impressed with their products and services to remain loyal. This should have been implemented long ago, especially given the declining market Pitney Bowes is in.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Poor Leadership in Texas

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pitney Bowes full-time

    Pros

    Good company with values. Back office support is great. Great time off benefits. Company as whole is very employee friendly. Great work life balance.

    Cons

    Management in Texas is very poor. Health benefits are not good.

    Advice to ManagementAdvice

    Upper management needs to pay attention what is going on with middle management.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  11.  

    Something for Nothing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pitney Bowes full-time (more than 3 years)

    Pros

    If you are in the right location or the right organization, things can be great. A lot of new executive talent are doing some great things to change the dysfunction of the recent past. Generally a good work/life balance (don't believe me? look at the parking lot at WHQ before 8:30 am and after 4:30 pm).

    Cons

    Salaries are mediocre and merit increases have not come close to keeping up with inflation. In spite of some good, talent, the new executive team has no shortage of arrogance and condescension. Too much style over substance in some organizations. Too many executives are thin-skinned and bristle at identification of problems accompanied by solid solutions. Company wants to be world-class but doesn't want to spend the money for it.

    Advice to ManagementAdvice

    Staring hard at a piggy bank won't make the amount of money in it grow. Neither will constantly shuffling the deck chairs keep a ship from sinking. Stop bragging one quarter about how you cut back on the dividend in order to invest in the company, and then next quarter you start slashing necessary employees and budgets.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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