Pitney Bowes Reviews

Updated June 28, 2015
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3.1
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Approve of CEO
Pitney Bowes CEO Marc Lautenbach
Marc Lautenbach
168 Ratings

Pros
  • Work Life Balance is the best thing here (in 59 reviews)

  • Work life balance, good benefits (in 45 reviews)

Cons
  • Upper management is constantly changing the rules to their benefit (in 26 reviews)

  • New senior management team has tackled the 'low-hanging fruit,' which resulted in excellent stock performance in 2013 (in 21 reviews)

More Pros and Cons

705 Employee Reviews

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  1. Helpful (2)

    Typical souless corporation full of small minded people

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Developer in London, England (UK)
    Former Employee - Senior Software Developer in London, England (UK)

    I worked at Pitney Bowes

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Benefits - long holiday (28 days), flexible working, including working from home.
    But let me be crystal clear - PB offers competitive pay and nothing more. They pay what they must and not a penny more.
    Some really good, talented and experienced people. Although attrition rate is so high they might not be there for long.
    If you want to make a career by sucking up, trampling others and being useless - PB is right for you.

    Cons

    I encourage you to read the whole thing. Yes I know it's a lot but it might save you form making a huge mistake.

    About PB in general:
    PB is typical, heartless American corporation. It sees declining core business (mailing) so tries to stay afloat by stepping into software. It does that by buying companies. Problem is PB doesn't know what to do with those companies so ends up running them into the ground, milking the products as long as it can and then... buying another company.
    Example - PB bought a company that was a .NET shop. They pretty much threw away all the products bar one and moved all devs to JAVA. WHY would you do that? Just to destroy a company? They weren't even competition.
    Another example - several companies (making totally different products) are acquired at the same time. PB fires all but one sales team who now is supposed to sell it all. So 1 team from 1 of those companies handles everything. People used to selling boxed soft for couple hundred usd are now also selling 100k+ usd enterprise software they have never seen before. Genius. And 6 months later PB wonders why sales have gone down to almost zero.
    This so called synergy is good for a short boost in stock price I suppose.

    PB runs on dividends - so no matter how it really performs it has to pay shareholders. This would work if you had steady income. PB doesn't.

    PB is only interested in new sales. If you don't sell new licences, you don't exist. This creates a situation where a mature product, raking in tens of millions a year in maintenance fees is marginalised in favour or something that might earn 5-10 million a year. So you're killing off your income base that funds R&D hoping that new stuff works out. And in the past it didn't.

    Oh, and new CEO prefers options to high salary (previous one was raking in 10+ milion USD /annum). So get ready for some serious cost cutting so that his options could yield the return he's counting on.
    --------------------
    About PB Software:
    PB has simple rules:
    1) You have to be happy. You will be happy. No matter what. Even if they have to force you to be happy. If official grievance route is what it takes to force you to be happy - so be it.
    2) No negativity. Any negative or critical comment is treated as treason and warrants punitive action.
    3) Having a personal opinion and exhibiting any independent thought not along the lines of "PB is great" is treated as negativity (see point 2)
    4) Buttering up is the way to go. It doesn't matter if you do your job well. It doesn't matter if you do it at all. What matters is if you are "visible". You can be totally useless and still climb the ladder by being "visible" (ie. VPN in at say 8pm and send an email to your boss, volunteer for stuff that you know you'll dump on others and take the credit etc.)

    All managers seem to play plausible deniability game. They are not interested in solving problems. They will not accept that a manager can be a problem. They would rather make you go away than solve a problem. It is most likely that any issue you present to your manager will be soon turned into more work for you. In fact managers of almost all levels seem to be there to pat themselves and others on the back, make speeches (US style) and... that's pretty much it.
    If you have a problem with a manager you might as well leave. You will get NO support form anywhere. Your manager's manager will NOT be interested in helping. In fact will probably blindly, without hearing YOUR part of the story agree with your manager. HR will be there to ensure you cannot possibly hurt the company in any way. The best you can hope for is PB "helping you find other opportunities outside the company" - meaning you were right, caught a manager on a "no-no" and PB had to brush it under the carpet.

    PB has this grand idea of "one team". On the surface it sounds good - everyone in it together, helping each other out etc. In reality, however, it's not that great. We're "one team" when there's a success to latch onto. If project is failing it's "dev this, qa that, management something else (not our fault)".
    And even if its going well there's still one more catch - performance appraisal. "One team" means the whole product line, all the teams are "one team" that succeeds and fails together. So your raise depends on someone in USA or in India who may or may not be doing a good job. In other words - the deck is stacked against you no matter what. Doing good work isn't going to help you since the "one team" clause can always bring you down a peg or two. The house always wins.

    PB Software is approaching a critical point where there are as many managers as people doing the actual work. The peculiar situaiton would be funny if it didn't mean that all those managers have to find something to do. This means endless, pointless meetings and micromanagement at all levels. Red tape everywhere...

    PB wants to make a ton of money without investment. They want to use open source (meaning "free") software and tools. Anything that costs money is a problem. Unless it's travel across the pond for managers - that always gets funds.

    Forget training (ok, there is Udemy available), forget learning or development.
    Forget raises. Bonus doesn't exist here either.

    PB is not interested in its customers. I know that's not what they say but actions speak louder than words. If they cared they wouldn't run a ghost ship of a dev shop with barely enough devs and qa to keep the customer problems at bay (let alone enhancements)
    PB is only interested in staying afloat till current lot can cash in.
    The pattern is always the same - buy a company, apply synergy (let go most of the staff), ride the products are long as you can and at the end of the line close the shop, rinse, wash, repeat.

    Advice to Management

    Management is hopeless. It consists mostly of people who build their tiny empires and will not, under any circumstances, allow the though that they are anything else than perfect.

    I have no message for these people. They think they are great and are doing a great job. They don't see who they trample on the way up. PB is a corporation, plain and simple. It won't change because it doesn't want to.
    Those on top will soon cash in. Those below are too busy building their little empires to notice anything. All this talk of change is just smoke and mirrors, nothing else. 95 year old moloch does not change. Do not be fooled.


  2. Poor Environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pitney Bowes

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great people to work with

    Cons

    No Leadership, morale at an all time low

    Advice to Management

    Invest


  3. Inside Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in Shelton, CT
    Current Employee - Inside Sales Representative in Shelton, CT

    I have been working at Pitney Bowes full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Good benefits, 401k match and only 3 years to vest

    Cons

    Incompetence, micro management, constant hr issues. This sales team is highly dysfunctional

    Advice to Management

    More professionalism is needed


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  5. Helpful (1)

    Dishonest

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pitney Bowes full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Decent pay for the work

    Cons

    Take advantage of refugees and immigrants. Management lies about accidents. Management actively on drugs and alcohol. Hiding and shredding mail.

    Advice to Management

    Clean house


  6. Helpful (1)

    Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Spokane, WA
    Current Employee - Sales in Spokane, WA

    I have been working at Pitney Bowes full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The medical office on site. Friendly co-workers. Location is great.

    Cons

    Promises made for commission structure then continually changed with less paid out than previously stated. Sales quota's and metrics rise with no solutions given to make quota. Products that were once paid out for commission again withdrawn. Customer rate's and pricing plans rising with no added benefit to customer making the close much more difficult.

    Advice to Management

    Less food for sales teams lunches and less in managements pockets with compensation made to the people who bring in your sales and service.


  7. sr account exec

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pitney Bowes

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    great ideas, good pay, good team groups,

    Cons

    poor management, no involvement, too much gossip instead of work.,.,

    Advice to Management

    get involved..do what you say, stay on the straight and narrow...


  8. Helpful (1)

    Product Marketing

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pitney Bowes

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Decent salary and benefits and overall the team was good. Dominant player in what is a declining market segment provides some near term stability.

    Cons

    Management does not have a vision for the future. Sole focus on maximizing revenue from existing accounts with little new business development. Execs obsessed with making sure people are sitting in their cubicles regardless of the degree of the amount of peer interaction is required complete assignments.

    Advice to Management

    Actually invest in growing the business instead of being obsessed with driving out cost at the expense of customer satisfaction


  9. No direction and poor investiments

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Development in São Paulo, São Paulo (Brazil)
    Current Employee - Business Development in São Paulo, São Paulo (Brazil)

    I have been working at Pitney Bowes full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Pitney Bowes Digital Commerce Solutions division has great products and solutions to the software market. They have qualified employees to focus on innovation and also to their customers that are focused on specific segments.

    Cons

    This is difficult to trust on the Leaders & Executives from both Pitney Bowes Digital Commerce Solutions, and PB core divisions. Strategy and investiments to their solutions and customers are not accomplished successfully and the company hide many information about this. Politics and discussions about what is not important is prioritized, meanwhile their customers are forgotten. Unfortunately this is not a good company to work.

    Advice to Management

    Simply focus on your customers and work to improve and keep all the employees to follow the company culture. Closing offices and many Lay Offs to save the finance is not enough to the current software market. If an employee is not following the company culture, bringing innovations and new good ideas to improve the service to your customers, bring who can do this. Finally, try to do it fast.


  10. Tres mauvaise experience : pression forte exercée sur les salaries, non paiement des commissions et licenciements..

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Key Account Sales Manager in Paris (France)
    Former Employee - Key Account Sales Manager in Paris (France)

    I worked at Pitney Bowes full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Si vous ne trouvez rien d'autres ; prenez ce job en attendant d'en trouver un autre...

    Cons

    Une atmosphere execrable, non paiement des commissions , des licenciements abusifs et reguliers

    Advice to Management

    Stratégie d'entreprise à revoir completement et plus de respect des salaries car sinon votre reputation en prendra encore un coup ...


  11. Helpful (1)

    Company needs to Innovate & retool business Model. Trying too hard to be everything to everyone.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Area Sales Executive in Birmingham, AL
    Former Employee - Area Sales Executive in Birmingham, AL

    I worked at Pitney Bowes full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I enjoyed participating in the three day consultative selling workshop. The training was good and the principles apply to selling solutions in any industry.

    Cons

    The company has unrealistic expectations. On the one hand, management wants renewals of postage meters leased and on the other hand it wants employees to take the time to be consultative and understand a customer's business pain in order to sell much more than postage meters. These objectives are often at odds with one other. Also the pay and benefits leave a lot to be desired

    Advice to Management

    Stop trying to do it all. Take the time to innovate and redefine business Pitney Bowes wants to be in.



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