Pivotal Payments

www.pivotalpayments.ca
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Pivotal Payments Reviews

Updated February 22, 2015
Updated February 22, 2015
14 Reviews
2.8
14 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Philip Fayer
6 Ratings

Employee Reviews

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  1.  

    Sell service to new and existing clients, data entry, billing and chargebacks and excellent phone etiquette.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Assistant/Customer Service in Melville, NY
    Former Employee - Sales Assistant/Customer Service in Melville, NY

    I worked at Pivotal Payments

    Pros

    Great work-life with Pivotal payments, I enjoyed working for this company.

    Cons

    I wish the time off policy was better.

    Advice to ManagementAdvice

    none

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    DO NOT WASTE YOUR VALUABLE TIME!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Support in New York, NY
    Former Employee - Sales Support in New York, NY

    I worked at Pivotal Payments full-time (less than a year)

    Pros

    Pay structure decent but not great

    Cons

    Sr Management: Extremely deceptive business practices. Sells products that do not exist. Hidden fees to merchants and sales agents. Absolutely no support to agents, merchants and employees. Merchant Services based in the Philippines. Sr Management disrespectful to employees. They track everything, including your personal smart phone GPS and activities. Horrible company to represent!

    Advice to ManagementAdvice

    Advice to Phil Fayer: You waste a lot of money on the wrong management

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Great Sales Support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Sales Executive in East Norwich, NY
    Current Employee - Senior Sales Executive in East Norwich, NY

    I have been working at Pivotal Payments full-time (more than 8 years)

    Pros

    Great sales support team willing to go the extra mile to keep your clients happy.

    Cons

    Could increase size of sales support team.

    Advice to ManagementAdvice

    Keep up the good work!

    Recommends
    Positive Outlook
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  5.  

    Smart management teal

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales and Business Development in Montreal, QC (Canada)
    Current Employee - Sales and Business Development in Montreal, QC (Canada)

    I have been working at Pivotal Payments full-time (more than 5 years)

    Pros

    - Good learning experience
    - Possibility to grow for out performers
    - Treated me very fait.

    Cons

    - Hard work
    - Fast paced
    - Demanding workload

    Advice to ManagementAdvice

    Better communication from top down, better time management for realistic timelines and praises for good workers.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Account Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Mississauga, ON (Canada)
    Current Employee - Sales in Mississauga, ON (Canada)

    I have been working at Pivotal Payments full-time (less than a year)

    Pros

    The place where you never want to work

    Cons

    The whole job is beyond the challenge

    Advice to ManagementAdvice

    Not worst but a HORRIBLE management

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Sales Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Toronto, ON (Canada)
    Current Employee - Sales in Toronto, ON (Canada)

    I have been working at Pivotal Payments full-time (more than a year)

    Pros

    Great rates that help close deals for agents. Light supervision, very promising on paychecks and IT support are something you will enjoy.

    Cons

    Customer care team is inconsistent and revenue focused. Every time. the merchant tried to seek support from the customer care it equals to meet with a sales agent. They tend to close more deals than resolve the current issue.

    Advice to ManagementAdvice

    Management charge fees very upfront. They manage their business risk at the lowest level possible, but fees mostly are overcharged. Merchants will call salespersons for reimbursement. The process to claim from overcharge goes on and on. It hardly satisfies any party with the current management.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Frustrating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pivotal Payments full-time (more than 3 years)

    Pros

    Interesting field and many opportunities to learn.

    Cons

    Career advancement based solely on social status. Responsibilities outside parameters of job without acknowledgement ( pay/job title ). Stats skewed in favour of part time employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Great Environment, Horrible Management (Toronto)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Toronto, ON (Canada)
    Current Employee - Account Executive in Toronto, ON (Canada)

    I have been working at Pivotal Payments full-time (less than a year)

    Pros

    -Great Team of intelligent individuals.
    -Great open concept work space.
    -Tons of motivating support from staff/Coworkers.
    -Flexible work hours

    Cons

    -Horrible supervising managers (negative office culture).
    -Inconsistent messages given to new hires.
    -Tightly Controlled office time.
    -No room for growth.
    -Unclear commission and sales structure.

    Advice to ManagementAdvice

    -Clearer hierarchy structure from management.
    -Leave racism and derogatory remarks out of all advice given ever.
    -Supervising Managers should be monitored more closely.
    -Most Importantly stop personal favoritism with the managers.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    Fast paced, great learning opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pivotal Payments full-time (more than 5 years)

    Pros

    Extremely dynamic
    great people
    constant ability to grow
    a lot of freedom
    ability to be creative

    Cons

    Not always a clear vision

    Advice to ManagementAdvice

    Take some time to stabalize our base before moving forward

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Learning experience on a very competitive industry

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pivotal Payments

    Pros

    Overall good people wanting to perform well for the organization.

    Cons

    Very aggressive selling and very frequent direction change.

    Advice to ManagementAdvice

    To listen more to senior managers and executives.

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