Pivotal Payments Reviews

Updated March 11, 2015
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2.9
16 Reviews
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Philip Fayer
6 Ratings

Employee Reviews

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  1. Sell service to new and existing clients, data entry, billing and chargebacks and excellent phone etiquette.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Assistant/Customer Service in Melville, NY
    Former Employee - Sales Assistant/Customer Service in Melville, NY

    I worked at Pivotal Payments

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great work-life with Pivotal payments, I enjoyed working for this company.

    Cons

    I wish the time off policy was better.

    Advice to Management

    none

  2. DO NOT WASTE YOUR VALUABLE TIME!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Support in New York, NY
    Former Employee - Sales Support in New York, NY

    I worked at Pivotal Payments full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Pay structure decent but not great

    Cons

    Sr Management: Extremely deceptive business practices. Sells products that do not exist. Hidden fees to merchants and sales agents. Absolutely no support to agents, merchants and employees. Merchant Services based in the Philippines. Sr Management disrespectful to employees. They track everything, including your personal smart phone GPS and activities. Horrible company to represent!

    Advice to Management

    Advice to Phil Fayer: You waste a lot of money on the wrong management

  3. Great Sales Support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Sales Executive in East Norwich, NY
    Current Employee - Senior Sales Executive in East Norwich, NY

    I have been working at Pivotal Payments full-time (More than 8 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great sales support team willing to go the extra mile to keep your clients happy.

    Cons

    Could increase size of sales support team.

    Advice to Management

    Keep up the good work!

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  5. Average company, has good group benefits and nice parties. The top management is concerned only with profit making.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pivotal Payments

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Location, employees, systems, group benefits.

    Cons

    Lack of development for employees, top management is concerned with making money and decisions are made very quick but they change very fast to the point that one day you can report to someone and next to another.

    Advice to Management

    There are a lot employees that should be developed because they are talented. The company will only grow if they will be investing in their employees. The stars are those preferred by the CEO, but for they shine because they have wonderful people working for them.

  6. Helpful (1)

    Pivotal experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pivotal Payments full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Having employees that you can work with that are fun and easy going. We seemed to have all been able to work together in a very stressful environment,

    Cons

    Management was HIGHLY poor. Most of us had our share of verbal and mental abuse from managers. In turn condescending and patronizing attitudes. Marvin Tyalor E-banks was one of the worst managers i have worked for, very unprofessional, hence why i left. It all starts with the value of thanking your employees..

    Advice to Management

    Managers should be able to take coaching programs and effective skills such as coaching, time management, to better enhance there ability to help there employees grow. People do not leave companies they leave managers!

  7. Smart management teal

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales and Business Development in Montreal, QC (Canada)
    Current Employee - Sales and Business Development in Montreal, QC (Canada)

    I have been working at Pivotal Payments full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - Good learning experience
    - Possibility to grow for out performers
    - Treated me very fait.

    Cons

    - Hard work
    - Fast paced
    - Demanding workload

    Advice to Management

    Better communication from top down, better time management for realistic timelines and praises for good workers.

  8. Sales Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Toronto, ON (Canada)
    Current Employee - Sales in Toronto, ON (Canada)

    I have been working at Pivotal Payments full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great rates that help close deals for agents. Light supervision, very promising on paychecks and IT support are something you will enjoy.

    Cons

    Customer care team is inconsistent and revenue focused. Every time. the merchant tried to seek support from the customer care it equals to meet with a sales agent. They tend to close more deals than resolve the current issue.

    Advice to Management

    Management charge fees very upfront. They manage their business risk at the lowest level possible, but fees mostly are overcharged. Merchants will call salespersons for reimbursement. The process to claim from overcharge goes on and on. It hardly satisfies any party with the current management.

  9. Account Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Mississauga, ON (Canada)
    Current Employee - Sales in Mississauga, ON (Canada)

    I have been working at Pivotal Payments full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The place where you never want to work

    Cons

    The whole job is beyond the challenge

    Advice to Management

    Not worst but a HORRIBLE management

  10. Frustrating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pivotal Payments full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Interesting field and many opportunities to learn.

    Cons

    Career advancement based solely on social status. Responsibilities outside parameters of job without acknowledgement ( pay/job title ). Stats skewed in favour of part time employees.

  11. Great Environment, Horrible Management (Toronto)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Toronto, ON (Canada)
    Current Employee - Account Executive in Toronto, ON (Canada)

    I have been working at Pivotal Payments full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    -Great Team of intelligent individuals.
    -Great open concept work space.
    -Tons of motivating support from staff/Coworkers.
    -Flexible work hours

    Cons

    -Horrible supervising managers (negative office culture).
    -Inconsistent messages given to new hires.
    -Tightly Controlled office time.
    -No room for growth.
    -Unclear commission and sales structure.

    Advice to Management

    -Clearer hierarchy structure from management.
    -Leave racism and derogatory remarks out of all advice given ever.
    -Supervising Managers should be monitored more closely.
    -Most Importantly stop personal favoritism with the managers.

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