Pivotal Payments Reviews

Updated August 28, 2015
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2.7
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Philip Fayer
7 Ratings

17 Employee Reviews

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  1. Sell service to new and existing clients, data entry, billing and chargebacks and excellent phone etiquette.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant/Customer Service in Melville, NY
    Former Employee - Sales Assistant/Customer Service in Melville, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great work-life with Pivotal payments, I enjoyed working for this company.

    Cons

    I wish the time off policy was better.

    Advice to Management

    none


  2. Helpful (2)

    DO NOT WASTE YOUR VALUABLE TIME!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Support in New York, NY
    Former Employee - Sales Support in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Pivotal Payments full-time (Less than a year)

    Pros

    Pay structure decent but not great

    Cons

    Sr Management: Extremely deceptive business practices. Sells products that do not exist. Hidden fees to merchants and sales agents. Absolutely no support to agents, merchants and employees. Merchant Services based in the Philippines. Sr Management disrespectful to employees. They track everything, including your personal smart phone GPS and activities. Horrible company to represent!

    Advice to Management

    Advice to Phil Fayer: You waste a lot of money on the wrong management


  3. Great Sales Support

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Sales Executive in East Norwich, NY
    Current Employee - Senior Sales Executive in East Norwich, NY
    Recommends
    Positive Outlook

    I have been working at Pivotal Payments full-time (More than 8 years)

    Pros

    Great sales support team willing to go the extra mile to keep your clients happy.

    Cons

    Could increase size of sales support team.

    Advice to Management

    Keep up the good work!


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  5. Sales Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Sales Agent in Toronto, ON (Canada)
    Former Employee - Field Sales Agent in Toronto, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Pivotal Payments full-time (More than a year)

    Pros

    B2B Sales Development with Good Marketing Support Flexibility of Workflow with Good Product Improvement Payment Solutionist For All Types of Businesses

    Cons

    Lack of Field Management Support No Inside Sales Leads Not User Friendly CRM Systems Commission Paid Often with Errors

    Advice to Management

    Please take care of your sales team more than revenue accumulations. People is your real asset.


  6. Helpful (3)

    Pivotal experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Pivotal Payments full-time

    Pros

    Having employees that you can work with that are fun and easy going. We seemed to have all been able to work together in a very stressful environment,

    Cons

    Management was HIGHLY poor. Most of us had our share of verbal and mental abuse from managers. In turn condescending and patronizing attitudes. Marvin Tyalor E-banks was one of the worst managers i have worked for, very unprofessional, hence why i left. It all starts with the value of thanking your employees..

    Advice to Management

    Managers should be able to take coaching programs and effective skills such as coaching, time management, to better enhance there ability to help there employees grow. People do not leave companies they leave managers!


  7. Average company, has good group benefits and nice parties. The top management is concerned only with profit making.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Location, employees, systems, group benefits.

    Cons

    Lack of development for employees, top management is concerned with making money and decisions are made very quick but they change very fast to the point that one day you can report to someone and next to another.

    Advice to Management

    There are a lot employees that should be developed because they are talented. The company will only grow if they will be investing in their employees. The stars are those preferred by the CEO, but for they shine because they have wonderful people working for them.


  8. Smart management teal

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales and Business Development in Montreal, QC (Canada)
    Current Employee - Sales and Business Development in Montreal, QC (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pivotal Payments full-time (More than 5 years)

    Pros

    - Good learning experience - Possibility to grow for out performers - Treated me very fait.

    Cons

    - Hard work - Fast paced - Demanding workload

    Advice to Management

    Better communication from top down, better time management for realistic timelines and praises for good workers.


  9. Helpful (1)

    Sales Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Toronto, ON (Canada)
    Current Employee - Sales in Toronto, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Pivotal Payments full-time (More than a year)

    Pros

    Great rates that help close deals for agents. Light supervision, very promising on paychecks and IT support are something you will enjoy.

    Cons

    Customer care team is inconsistent and revenue focused. Every time. the merchant tried to seek support from the customer care it equals to meet with a sales agent. They tend to close more deals than resolve the current issue.

    Advice to Management

    Management charge fees very upfront. They manage their business risk at the lowest level possible, but fees mostly are overcharged. Merchants will call salespersons for reimbursement. The process to claim from overcharge goes on and on. It hardly satisfies any party with the current management.


  10. Account Executive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Mississauga, ON (Canada)
    Current Employee - Sales in Mississauga, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Pivotal Payments full-time (Less than a year)

    Pros

    The place where you never want to work

    Cons

    The whole job is beyond the challenge

    Advice to Management

    Not worst but a HORRIBLE management


  11. Frustrating

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Pivotal Payments full-time (More than 3 years)

    Pros

    Interesting field and many opportunities to learn.

    Cons

    Career advancement based solely on social status. Responsibilities outside parameters of job without acknowledgement ( pay/job title ). Stats skewed in favour of part time employees.



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