Pizza Hut UK Reviews

Updated August 14, 2015
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3.6
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Recommend to a friend
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Pizza Hut UK CEO Jens Hofma
Jens Hofma
22 Ratings

Pros
  • It is a small team of people so there is a feel of good team effort when we've had a busy shift and everyone is pulling their weight (in 4 reviews)

  • badges and extra free food after wining some kind of competition (in 3 reviews)

Cons
  • some of they things we are told to do from head office are stupid, they have obviously never work on the floor before (in 6 reviews)

  • Very busy and never enough staff which can be hard (in 3 reviews)

More Pros and Cons

70 Employee Reviews

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  1. Waiter

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    - Good Salary and working within a family environment - Very flexible in terms of hours and days worked - Get to interact with customers a lot

    Cons

    - Can tend to be very long hours during busier periods - Pay isn't in line with similar roles - No room for progression unless willing to go full time at an early age

    Advice to Management

    - Value employees more and give more praise to each team member rather than the favourites - Increase pay so it is in line with the industry


  2. Extremely low paid job

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Pizza Hut UK part-time

    Pros

    Free food for every shift worked, sometimes you get tips, possibility of training and promotion (again paid very poorly, even as manager), friendly atmosphere.

    Cons

    Very low pay, high risk job if working as a driver, you may also not be able to get the amount of hours you need, if working night shifts there is a risk of being mugged.

    Advice to Management

    Increase the pay, as people who are not financially motivated will only work there if they have no choice, but the moment they find something better they will leave the company.


  3. good company to work for whilst studying

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Pizza Hut UK part-time (Less than a year)

    Pros

    Friendly team, flexible hours and free pizza. Would recommend working there whilst studying if the manager you have is as laid back as mine.

    Cons

    got cuts when making pizza boxes and the computer systems were very slow.


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  5. Great part time job for a youngster

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telephone Receptionist in Reigate, England (UK)
    Current Employee - Telephone Receptionist in Reigate, England (UK)

    Pros

    Relaxed staff. Interesting clients, excellent products particularly the cookie dough pudding

    Cons

    Management would sometimes ask me to do shifts very last minute. Once paid me a few weeks late also


  6. Rgm

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Restaurant General Manager in Newcastle upon Tyne, England (UK)
    Current Employee - Restaurant General Manager in Newcastle upon Tyne, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pizza Hut UK full-time (More than 8 years)

    Pros

    Varied work, always busy, flexible hours, as fun as you make it

    Cons

    Long hours, heavy work load with no overtime.


  7. Great collegues

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Waitress in London, England (UK)
    Former Employee - Waitress in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fun, fast paced environment, can get lot of good friends

    Cons

    long working hours,sometimes you may do lots of over time,but not get paid


  8. So far the worst place I have ever worked for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Member in Norbury, London, England (UK)
    Former Employee - Team Member in Norbury, London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Pizza Hut UK part-time (Less than a year)

    Pros

    You get 50% off on everything they have on offer, hours are flexible, competitive atmosphere that pushes you to do better every day.

    Cons

    Now everything relating to the negative side of the business comes from specifically how the branch and its team members were handled, this might not be the same for other branches, as it entirely depends on the management and atmosphere of the other branches. I've worked for over seven months at Pizza Hut, part time as a team member. Managers kept leaving and going, depending on which branch required which attention, so there was little time to get comfortable, or get real team co-operation going. Management and training: Only two out of the six managers that I have worked with were passionate about making the branch and its members succeed. The rest either ignored the inexperience of its member, due to lack of training, later on blaming them for not being able to handle certain situations, especially orders taken over the phone, cancellations and remakes. Orders on the screens were often taken incorrectly, resulting in remakes or customer complaints. Only after several months of bad service that a branch training session was elected by the branch franchisees. Team members coming and going meant the balance of accuracy was always shifting, and managers expected their members to know everything from day one. Little to no guidance was provided by the Management when help was needed. Team members were often left alone in dealing with customer complaints and did not know what compensations would be appropriate for late orders. Managers would very rarely handle complaints over the phone. Payment: Payments were received every 4 weeks through the bank. The horrid amount of wait time me and other members had to wait to receive their pay was astounding. Every instance of pay received was late between one to four months, with pay being inaccurate. Several reminders, emails and evidence through recorded hours and bank statements were not urgently handled with, by management and the payroll team. I recommend that you contact the franchisee of your selected branch to get the quickest turn around if you are/planning to work here. Drivers: Due to insensible predictions of sales expectations, there would be a shortage of drivers relating to the number of orders, especially for weekends. This resulted in orders sometimes taking over one to two hours with little to no compensation apart from remakes, which greatly reduced the amount of new orders that could be shortly delivered. This could have been vastly avoided by hiring more drivers and effectively handling the ordering and checking of the order before delivery. This was slightly improved later on due to new management daily targets and team member tasks. Often drivers would rush too quickly and which would result in pizzas being squashed or stuck to the top of the cardboard boxes. Quality and management of food: Due to inexperience of new team members, food was often burned, or had missing toppings which resulted in customer complaints and remakes, costing the business money and time. The savings of electricity was regarded higher than the food coming out smoothly out of the conveyer belts. Only one conveyer belt was often turned on even through busy times, resulting in sides getting stuck on the conveyer belt. Often times the cutting board personnel weren't fast enough in taking out and cutting the pizza, resulting in either dry or burned food. One of the managers was often responsible for this but was not trained further even by higher management. Chain of responsibility: Often times I was left with handling more than I was able to. On days where people would not turn up I was responsible for several sections of the branch, having to prepare the pizza, cut it, handle the sides, the receipts and take orders and complaints in branch and over the phone. Employee availability was not handled quickly and effectively. Branch Atmosphere: Team members were not encouraged to do better by a high majority of the managers. Coming into the store was often greeted by silence, people weren't smiling, having the urge to work together and exceed daily sales expectations. Often other team members would word fight over placing the wrong order or the wrong food in the oven, in the incorrect place. A sincere, improving atmosphere was almost never adhered to, mostly due to the blame of one manager that has clearly not been taught the ways of proper handling of mistakes and words of encouragement, thus breaking the team spirit and willingness to do better. Personal outlook: I by far do not recommend working at this branch, if the management is still the same and the way of handling each persons responsibility and experience is still the same. It is stressful, soul drenching and unrewarding. For all my hard work, I was only recognized by one manager, and left alone by the others. People only noticed mistakes and never work of praise or that exceeded expectations. The amount of work and experience I've gained and handled in the branch would have actually be of a shift manager position, but I've never once offered to be trained up to that position or take up one, as I have seen the way of life of managers there. The pay increase was also uncompetitive compared to other businesses, resulting in a state of mind that rewarded severe lack of involvement of tasks other than those appointed as a manager, or improving the branch and looking after its employees.

    Advice to Management

    Focus heavily on properly training your team members in order to decrease order inaccuracy, driver delivery times and key responsibility management. Set accurate targets for each member. What they should be doing, at which times, so that every part of the branch is handled effectively. Make sure to always prepare sides and pizza bases for the next day, and to the right amount, teaching the members how to use the sticker gun and the right dates required. Encourage members to do better, setting targets for average sales, be honest but kind to mistakes made, suggesting on areas of improvement. Guide the reception section of the new orders and require that the menu is studied extensively, including proper complaint management and compensation policy. Absolutely train managers in severely lacking areas, especially that of team cooperation. A smile is always better than a frown. People will always push themselves forward with the right amount of a push and proper care of its employees, resulting in a faster, more efficient and happier branch.


  9. Pizza hut

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Flexible hours, Good team/working atmosphere.

    Cons

    Understaffed to save money. Relatively low wage


  10. Great place at a very exciting time

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Borehamwood, England (UK)
    Current Employee - Anonymous Employee in Borehamwood, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pizza Hut UK full-time

    Pros

    Great team atmosphere and fun place to work, everyone is very close to each other and wants each other to progress.

    Cons

    Not every decision is made with the outcome on making the business succeed and making money due to a great deal of operational complexity.

    Advice to Management

    Keep doing what you're doing. The business can learn a great deal from those in the field but just because someone shouts loudest doesn't mean their opinion is right and needs to be acted upon immediately.


  11. Sales Assistant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Pizza Hut UK part-time

    Pros

    Relatively easy work and can learn a lot of new skills, particularly in customer service. Some great people to work with.

    Cons

    Obsession with meeting targets, particularly relating to labour costs so sometimes feel understaffed. Some staff don't seem to care about their performance.

    Advice to Management

    Focus on the customers rather than just meeting targets. Offer more opportunities for promotion or simply just give performance reviews.



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