Planet Fitness Reviews

Updated February 4, 2015
3 reviews filtered by
  • Nashua, NH
  • Any Job Title
4.5
3 Reviews
Recommend to a friend
Approve of CEO
(no image)
Chris Rondeau
1 Rating

3 Employee Reviews

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  1. Helpful (1)

    I really like working here. a lot of opportunities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Service Representative in Nashua, NH
    Current Employee - Member Service Representative in Nashua, NH

    I have been working at Planet Fitness full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Free membership, tanning and other benefits of the gym. It's a friendly work environment and you feel like part of a team.

    Cons

    Management changes too regularly
    Some Managers are very hostile

  2. Helpful (1)

    Total Nightmare

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Nashua, NH
    Former Employee - Anonymous Employee in Nashua, NH

    I worked at Planet Fitness full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - Free membership
    - Experience in a customer service position
    - You get to meet some great people - both members and coworkers

    Cons

    - Workplace gossip and drama unlike any job I've ever seen before (perpetuated by staff, management, and corporate)
    - Unpaid wages
    - Completely unresponsive management and HR department
    - Serious staffing issues
    - Training issues
    - Serious issues with managers
    - A slew of unprofessional behavior (on the part of the employees, but perhaps especially the managers)
    - Company values
    - As a staff member you are on call always, regardless of your schedule (expect to be called 24/7, with no days/times off limits - including your days off, past midnight, early morning hours)
    - Sexual harassment and behavior/comments that are not at all workplace appropriate
    - Overall toxic environment

    Advice to Management

    I'm not even sure where to begin. This job was wonderful at first, but it eventually became unbearable. I quit due to unprofessionalism on the part of the manager and staff. The managers at these locations change quite frequently, and it's not uncommon for a manger to work at a certain location for a few months and then be switched out with someone new - management gets moved around constantly. I had been sexually harassed by coworkers, and I reported it to my manager, who didn't document, report, or reprimand the behaviors at all. I began to feel very uncomfortable in the workplace for a number of reasons. I have unpaid wages, which I've called corporate and the employee hotline about dozens of times and nothing has come of it. In the end, this job became a truly negative experience.

  3. friendly staff to work with, horrible pay, enormous amount of cleaning involved in the job

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Services Representative in Nashua, NH
    Former Employee - Member Services Representative in Nashua, NH

    I worked at Planet Fitness

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Free Black Card gym membership (free haircuts), can be fun to work when you're not busy cleaning the gym, very customer service oriented so you're always working with people and it can be a laid back environment at times

    Cons

    Worst pay I have ever received, large amount of cleaning involved (you're basically a janitor as well as working at the front desk)

    Advice to Management

    You should pay people based on their experience/education. People with college degrees should not be paid $8.00/hr to start. You would retain a lot more employee with great education backgrounds if you could pay them at least a little bit more

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