Portfolio Recovery
2.8 of 5 31 reviews
www.portfoliorecovery.com Norfolk, VA 1000 to 5000 Employees

Portfolio Recovery Reviews

Updated Apr 2, 2014

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2.8 31 reviews

                             

71% Approve of the CEO

Portfolio Recovery Chairman, President, and CEO Steve Fredrickson

Steve Fredrickson

(14 ratings)

44% of employees recommend this company to a friend
31 Employee Reviews
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Outstanding Recommendation for Portfolio Recovery. They were very honest, and assisted their employees like none other.

Collections Representative (Former Employee)
Virginia Beach, VA

I worked at Portfolio Recovery full-time for more than 3 years

ProsCompany was truly invested in all their employees. The opportunities with the company were endless.

ConsWhen I worked at Portfolio they were in a different location. They expanded and moved to Norfolk, VA. I decided to stay in Virginia Beach, but, in retrospect, wish I would have followed their move.

Advice to Senior ManagementI have nothing but positive comments to make to upper management. Honestly, I have no advice to give, they operate their company extraordinarily well.

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The Company is o.k. It was my dept. that was awful

Anonymous Employee (Former Employee)

I worked at Portfolio Recovery full-time for less than a year

ProsThe Company is doing really well.

ConsManagers show favoritism and form cliques.

Advice to Senior ManagementMay want to start being more neutral.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Horrible workplace. employee treated unfairly

Collections Representative (Former Employee)
Birmingham, AL

I worked at Portfolio Recovery full-time for less than a year

Prosthere are no best reasons for this place, the birmingham office needs a major upgrade in administration, along with treating there employees better.

Conspoor leadership, lack of incentives, doesnt follow company policy

Advice to Senior ManagementTreat your employees better, make it a better work environment, most of the employees are unhappy when they get to work.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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1 person found this helpful  

It was horrible.

Anonymous Employee (Current Employee)

I have been working at Portfolio Recovery part-time

ProsYou'll enjoy your co-workers. They give a end of the month lunch.

ConsThe managers talked about other employees in front of everyone. You were never confronted when you were doing something incorrect.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Outstanding place to work.

Senior Operations Manager (Former Employee)
Hutchinson, KS

I worked at Portfolio Recovery full-time for more than 3 years

ProsGreat pay and benefits!
Career instead of a job.
Outstanding future opportunities for the company and employees

ConsHours...it's not an 8-5 job

Advice to Senior ManagementNot consistent with policies and procedures

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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company

Anonymous Employee (Former Employee)

I worked at Portfolio Recovery

ProsThe pay is not bad depending on position

ConsHours are always changing for rep

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1 person found this helpful  

Some of the smartest people I have ever worked with.

Human Resources (Current Employee)
Norfolk, VA

I have been working at Portfolio Recovery full-time for less than a year

ProsOn-site gym, corporate personal trainer, cafeteria, not in a downtown (directly off interstate)

ConsYounger company, still working out more formal processes within

Advice to Senior ManagementThis is an outstanding company to work for, opportunities are endless

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Horrible

Anonymous Employee (Former Employee)

I worked at Portfolio Recovery full-time for more than 3 years

ProsOne of the larger employers in the area; cash cow

ConsNot employee friendly, poor salaries and no opportunities to advance

Advice to Senior ManagementThey should concern themselves with greater infrastructure.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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It's a job, not a career

Collections Representative (Former Employee)
Hampton, VA

I worked at Portfolio Recovery full-time for more than 3 years

ProsCo workers are helpful. My previous manager was awesome, then I was moved to a team that sucked.

ConsI will never work in collections again. If you can stand being mean to customers all day long, then this job is for you. Yes you can get big bonus checks but it is at the expense of ruining someone else. Everyone gets into hard time but this company does not care. All they want is for the customer to pay their bills. They train us not to care about the customer but to make them pay their bills. This company is right on the border of breaking FDCPA. We were trained to push the envelope.

Advice to Senior ManagementStop treating your employees like children. They are adults like you are and they don't deserve to be yelled at across the floor.

No, I would not recommend this company to a friend

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Good experience

Collections Representative (Former Employee)
Norfolk, VA

I worked at Portfolio Recovery full-time for less than a year

ProsGood location. Good salary compared to similar jobs at other companies. Monthly pay incentives not hard to attain. Easy to make money if focused enough.

ConsMany distractions! Must be completely focused on your task at hand to not fall into these distractions set by other employees.

Advice to Senior ManagementContain employee-inflicted distractions.

Yes, I would recommend this company to a friend

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Glassdoor is your free inside look at Portfolio Recovery reviews and ratings — including employee satisfaction and approval rating for Portfolio Recovery CEO Steve Fredrickson. All 31 reviews posted anonymously by Portfolio Recovery employees.