Portfolio Recovery

  www.portfoliorecovery.com
  www.portfoliorecovery.com
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Portfolio Recovery Reviews

Updated September 5, 2014
Updated September 5, 2014
45 Reviews
2.2
45 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Portfolio Recovery Chairman, President, and CEO Steve Fredrickson
Steve Fredrickson
20 Ratings

Employee Reviews

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  1.  

    Great for some , Horrible for others

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collections Representative  in  Norfolk, VA
    Current Employee - Collections Representative in Norfolk, VA

    I have been working at Portfolio Recovery full-time for more than a year

    Pros

    The start out pay isn't bad and the incentive bonus is unlimited, you can definitely make a lot of money working with this company.

    Cons

    They care very little about your work life balance and constantly change schedules with out much notice and/or consideration, they have a very high turn over rate and its easier to loose your bonus than to acheive one

    Recommends
  2.  

    "Just not for everyone"

    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Collections Representative  in  Dallas, TX
    Former Employee - Collections Representative in Dallas, TX

    I worked at Portfolio Recovery full-time for less than a year

    Pros

    Team was awesome. Prizes were great!

    Cons

    Starting pay was low for employees with families.

  3.  

    great potential for collectors but not for me. very disapptin

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Representative  in  Hampton, VA
    Former Employee - Account Representative in Hampton, VA

    I worked at Portfolio Recovery part-time for less than a year

    Pros

    best people i hv ever work with however the work itself is not exciting

    Cons

    salaries aren't great and information not shared across department.

    Doesn't Recommend
    Neutral Outlook
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  5.  

    Working here is what you make it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Representative  in  Hampton, VA
    Former Employee - Account Representative in Hampton, VA

    I worked at Portfolio Recovery full-time for more than 3 years

    Pros

    free monthly lunch, uncapped bonuses, unfair recognition - if management favored you or your manager then you will get acknowledged for being in the top 3 or 5 of the month, hit goal each month aand build your base to come in to goal each month and you will do fine, bonuses on top of hourly pay will put you over 30 and 40 thousand dollars without a degree that is awesome, turkeys and wine and or cider is given around thanksgiving time

    Cons

    can lose job for not making goal, unfair dialer time , you will get tired of clicking to dial a phone number , two people cant be off on the same day on a given team , its a numbers game with PRA, avps are very biased

    Positive Outlook
  6.  

    Collector

    • Comp & Benefits
    • Senior Management
    • Career Opportunities
    Former Employee - Collections Representative  in  Norfolk, VA
    Former Employee - Collections Representative in Norfolk, VA

    I worked at Portfolio Recovery full-time for less than a year

    Pros

    No comment on company as far pros.

    Cons

    collections of debt out of statue of limitations. accts as old as 1999. Collections was not for me. People were rude and often times hung after verbal abuse.

    Advice to ManagementAdvice

    Management was very poor and showed favoritism among collections representatives which caused tension and discontent. most of the managers were not educated and trained in leadership skills

    Doesn't Recommend
    No opinion of CEO
  7.  

    It was horrible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Representative
    Former Employee - Account Representative

    I worked at Portfolio Recovery full-time

    Pros

    One of the best things about working there was the pay. More than minimum wage plus bonuses was nice.

    Cons

    They want you to stretch the truth when speaking with people on the phones. If you didn't hit your monthly goal you could be terminated.

    Advice to ManagementAdvice

    Treat the people you are calling the way you would want to be treated if a debt collector called you. Stop with the lies and games with them.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Bust your tail, work hard, be respectful, become rewarded.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Portfolio Recovery

    Pros

    Great starting job with great managing experience. If you can your reps motivated, jobs becomes a lot less stressful.

    Cons

    You must get your reps respect, otherwise they will not want to work for you. Cannot get too close to people because rumors will spread quickly. Always must go through something negative everyday.

    Advice to ManagementAdvice

    Need more leadership. After training, you are thrown out to the wolves. A lot of learning from your mistakes. Never enough positive feedback even when you're doing a good job.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    OK place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Portfolio Recovery

    Pros

    the money is cool; you can wear what ever you want

    Cons

    No phone but u get a background check done?!

    Advice to ManagementAdvice

    stop fraternizing with the Account REPS!

  10.  

    The value of working for upper management that is ethical, and moral.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collections Representative  in  Virginia Beach, VA
    Former Employee - Collections Representative in Virginia Beach, VA

    I worked at Portfolio Recovery full-time for more than 3 years

    Pros

    Portfolio has upper management that truly cares about their employees. I worked for Portfolio for many years. I felt the support of all the people I worked with to assist, educate, and motivate at every opportunity. I honestly am surprised to hear such negative comments regarding the training, and the management staff. I cannot believe things have changed that much since I have left. I can only recommend that disgruntled employees reach out to their superiors, and honestly discuss their concerns. I have such respect for the company ... I would be surprised if things have changed that much.

    Cons

    Portfolio is one of the best places to work for in the collections field. Upper Management cares about their employees, and enthusiastically supports those employees that are eager to learn, and to embrace their responsibilities, and eager to move on up with the company.

    Advice to ManagementAdvice

    I found leadership within the company to be concerned about their employees, and to assist each person that is eager to move upward with the company to do so.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Unprofessional environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Legal Account Representative  in  Las Vegas, NV
    Current Employee - Legal Account Representative in Las Vegas, NV

    I have been working at Portfolio Recovery full-time for more than a year

    Pros

    You have the ability to make substantial monthly bonuses. PRA stock is a good way to invest long term with this company, cooperate will always make money.

    Cons

    Lazy management. They reward employees who pride themselves on being "husslers" and ignore employees dedicated to professionalism and workplace ethics. Other representatives have the ability to steal accounts from you which are needed to make your monthly goal. Management will not care. Some months are slow months like July and December. Inbound calls are set up for "newer employees" Management shows favoritism, if you are not liked they will find a reason to fire you. Background checks on current employees are poor at best. So many employees were arrested at work. It was normal to see a couple of cars repossessed each week. Some employees intentionally vandalized company property. employees would bring and take illegal drugs at work, management would turn a blind eye to their "favorites." Tenured employees were paid much less than newer employees. Some reps were there for 3+ years making less than $12.00 an hour, new employees were hired in at $14-$15.00.

    Advice to ManagementAdvice

    Fire all management on the floor and re-hire. Current management is corrupt. This place needs a clean sweep. Respect years of service with tenured employees.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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