Portfolio Recovery Reviews

Updated April 14, 2015
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2.5
62 Reviews
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Portfolio Recovery Chairman, President, and CEO Steve Fredrickson
Steve Fredrickson
29 Ratings

Pros
  • Your commissions earning potential is unlimited, pto, benefits, co-workers, on site gym and cafeteria (in 3 reviews)

  • You have the opportunity to make a lot of money with the bonuses (in 2 reviews)

Cons
  • They are always hiring because they have a hire turn over rate (in 3 reviews)

  • Upper management were like hawks (in 3 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Portfolio Recovery

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good bonus money if you get it

    Cons

    Poor training for new managers

  2. Helpful (1)

    At first I loved my job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Representative in Jackson, TN
    Former Employee - Account Representative in Jackson, TN

    I worked at Portfolio Recovery full-time (More than 3 years)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Money is what this company is all about! That is good if you don't get popped and get it taken but if u meet and exceed your goals you have potential for good bonus. Great benefits package and hourly plus bonus.

    Cons

    All your bosses from manager on up is wolves in sheep's clothing! One day they are there for u the next they're suspending u with really no reason. People can't really talk about anything for fear of being fired!

    Advice to Management

    Train your AVP'S not too take pride in being butt holes! You are firing hardworking people with families that have tenure with the company for no reason! Try not to have so many wolves in one company pretending to be there for their team but really can care less if they are there tomorrow!

  3. Helpful (2)

    It didn't work out for me

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Documentation Specialist in Norfolk, VA
    Former Employee - Documentation Specialist in Norfolk, VA

    I worked at Portfolio Recovery full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The hours, the quietness of office, end-of-month lunches

    Cons

    Management style, training, expectations/goals inconsistent

    Advice to Management

    Management should be upfront and clear about what expectations they have for employees for productivity and not wait until a month or so pass by to then give a very vague idea of what they expect from an employee. It's also not funny when management makes fun of teammates in team meetings when someone makes a mistake. When giving constructive criticism, it shall just remain just between the management and the employee. It kills morale, and it gives employees the impression that one slight mistake and they will be the next meeting's humiliation. People who work there are in constant fear of being given the pink slip and no amount of giveaways or paid lunches will change that.

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  5. Potential for some growth but overall, stagnant. If money is a motivator, this is it because everything else comes 2nd.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Representative in North Richland Hills, TX
    Current Employee - Account Representative in North Richland Hills, TX

    I have been working at Portfolio Recovery full-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Very active and friendly. Great people, good pay for being inside. Great incentive/bonus pay with no cap. Good location, stores, schools neighborhood etc.

    Cons

    Stressful at times, it is a call center and numbers are important. It is debt collecting and money is that much more important.

  6. Helpful (1)

    Jack of all trades

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Portfolio Recovery

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Casual Environment- not even business casual for the most part you can wear anything from sweat pants to leggings.

    Cons

    Production caps, Office culture, benefits. The lack of modern day office culture is a huge problem here. In this environment you can barely talk.

  7. Helpful (4)

    IT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at Portfolio Recovery

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    A good environment to learn technology.

    Cons

    Worst work life balance. Managers are highly unreasonable and office is full of politics from the higher management till the team managers and team members. Not a healthy office environment to work with.

    Advice to Management

    Treat employees well and help them have a better work life balance and work on giving them a secured feeling instead of finding issues that are not even closely related to productivity or project.

  8. Debt collector

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Portfolio Recovery

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good hourly rate and monthly bonus if you meet your goal

    Cons

    Dealing with unhappy customers not wanting to pay bill

    Advice to Management

    Bring positive energy at all times

  9. Operations manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Manager in Hampton, VA
    Former Employee - Operations Manager in Hampton, VA

    I worked at Portfolio Recovery

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great money, I mean fantastic. Earning potential with bonus are great for entry level managers.

    Cons

    Crazy management, treats employees bad and it trickles down.

  10. Helpful (2)

    Worst place I ever worked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Portfolio Recovery full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    If you work in collections, you have an opportunity to make money.

    Cons

    Very high turnover in most departments. People come and go - they like to think it's because they're picky about who works there or that someone can't hack it but the reality is that people just don't like the culture or the leadership. One department in particular, the leadership is quite hostile but the top leaders of the company don't do anything about it.

    Advice to Management

    Some of your department VP's really do give your company a bad name...

  11. Helpful (6)

    Worst Company, Worst Management, Worst People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT in Chicago, IL
    Former Employee - IT in Chicago, IL

    I worked at Portfolio Recovery full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Casual Attire, Work from Home option

    Cons

    Useless and Spineless HR, Management have no Direction, Incompetent Managers and VP's, Discrimination, Useless people have been made Managers

    Advice to Management

    All are shameless.

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