Portfolio Recovery Reviews

Updated August 31, 2015
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2.6
Rating Trends
Recommend to a friend
Approve of CEO
Portfolio Recovery Chairman, President, and CEO Steve Fredrickson
Steve Fredrickson
37 Ratings

Pros
  • You have the opportunity to make a lot of money with the bonuses (in 2 reviews)

  • The start out pay isn't bad and the incentive bonus is unlimited, you can definitely make a lot of money working with this company (in 2 reviews)

Cons
  • Very high turn over rate, great company to work for if you are uneducated or just need a job while you look for another one (in 3 reviews)

  • Upper management were like hawks (in 3 reviews)

More Pros and Cons

77 Employee Reviews

Sort: Popular Rating Date
  1. Human Resource

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Employee Relations in Norfolk, VA
    Former Employee - Employee Relations in Norfolk, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Portfolio Recovery (More than 10 years)

    Pros

    Great company to work for with a competitive salary

    Cons

    Various tiers of management can be challenging at times.

    Advice to Management

    Continue to develop your employees


  2. What i feel

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accounts Representative in Jackson, TN
    Current Employee - Accounts Representative in Jackson, TN
    Neutral Outlook
    Approves of CEO

    I have been working at Portfolio Recovery full-time (More than a year)

    Pros

    The pay is ok, options on insurance, 2 15min breaks and 1 30min lunch. Could make sum good there.

    Cons

    Within the last couple months alot have changed. Seems as if they starting to wanting to pocket more money and add thing to achieve before you get your incentives. It's getting stressful!

    Advice to Management

    Have meetings where your employees can speak out, say whats really going on and not be retaliated against


  3. good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Representative in Birmingham, AL
    Current Employee - Account Representative in Birmingham, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Portfolio Recovery (More than a year)

    Pros

    good company to start with if seeking career in collection; easy raises when meeting early achievement goals; wouldn't mind going back

    Cons

    like any other call center... full of mess


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. No now

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Jackson, TN
    Current Employee - Account Manager in Jackson, TN
    Recommends
    Positive Outlook

    I have been working at Portfolio Recovery full-time (More than a year)

    Pros

    Great bouns for good collectors

    Cons

    Very very stressful job high expections

    Advice to Management

    None


  6. Enjoyed the experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Debt Collector in Jackson, TN
    Former Employee - Debt Collector in Jackson, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Portfolio Recovery full-time (More than a year)

    Pros

    Flexible schedules, secure place of employment, friendly and helpful staff, opportunity for fast growth. Gives fast raises depending on meeting quotas. Prizes, casual place.

    Cons

    The training could be better, it is based on the regulations. It may give you a false sense of security because they have many people closing your calls, which may help you get to goal. Training is fast, only two weeks.


  7. Poor customer treatment, bedbug infestation, Often CFPB violations, promotes corporate bullying, etc.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    If you would like to work in an environment where there is no accountability or growth opportunity, this is a great enviorment for you.

    Cons

    The title speaks to the cons. Poor customer treatment, bedbug infestation, Often CFPB violations, promotes corporate bullying, etc.


  8. Operations Manager

    Former Employee - Operations Manager in Hampton, VA
    Former Employee - Operations Manager in Hampton, VA

    Pros

    Contests, environment, company events, monthly contests

    Cons

    management culture, poor management communication skills

    Advice to Management

    Treat employees better and don't micromanage managers


  9. Great Environment

    Former Employee - Anonymous Employee in Norfolk, VA
    Former Employee - Anonymous Employee in Norfolk, VA
    Recommends
    Positive Outlook

    Pros

    Great group of people and relaxed environment

    Cons

    Need more opportunities for growth.


  10. Bilingual Debt Collector

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Was A Debt Collector in North Richland Hills, TX
    Former Employee - Was A Debt Collector in North Richland Hills, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Clean state of the art work environment with emphasis on employee incentives based on performance.

    Cons

    Upper Management should exercise more patience with employees who are giving their fullest effort to succeed.

    Advice to Management

    See above comments


  11. Portfolio Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Milan, TN
    Former Employee - Account Manager in Milan, TN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Portfolio Recovery (More than 3 years)

    Pros

    Terrific company excellent pay and benefits. I enjoyed my time with the company would love to still be there.

    Cons

    They allow to may unqualified people to become Managers. The last Manager I had didn't have any morals and fired several very productive and reliable employees.

    Advice to Management

    If you going to gain a work staff that can be very productive for the company you must put people in Management that know how to treat people and understand people's lives.



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