Portfolio Recovery

www.portfoliorecovery.com
Employer Engaged

Portfolio Recovery Reviews

Updated March 3, 2015
Updated March 3, 2015
56 Reviews
2.4
56 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Portfolio Recovery Chairman, President, and CEO Steve Fredrickson
Steve Fredrickson
28 Ratings

Review Highlights

Pros
  • Your commissions earning potential is unlimited, pto, benefits, co-workers, on site gym and cafeteria (in 3 reviews)

  • You have the opportunity to make a lot of money with the bonuses (in 2 reviews)


Cons
  • They are always hiring because they have a hire turn over rate (in 3 reviews)

  • Upper management were like hawks (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Debt collector

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Portfolio Recovery

    Pros

    Good hourly rate and monthly bonus if you meet your goal

    Cons

    Dealing with unhappy customers not wanting to pay bill

    Advice to ManagementAdvice

    Bring positive energy at all times

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Jack of all trades

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Portfolio Recovery

    Pros

    Casual Environment- not even business casual for the most part you can wear anything from sweat pants to leggings.

    Cons

    Production caps, Office culture, benefits. The lack of modern day office culture is a huge problem here. In this environment you can barely talk.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    Operations manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Manager in Hampton, VA
    Former Employee - Operations Manager in Hampton, VA

    I worked at Portfolio Recovery

    Pros

    Great money, I mean fantastic. Earning potential with bonus are great for entry level managers.

    Cons

    Crazy management, treats employees bad and it trickles down.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Worst place I ever worked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Portfolio Recovery full-time (more than a year)

    Pros

    If you work in collections, you have an opportunity to make money.

    Cons

    Very high turnover in most departments. People come and go - they like to think it's because they're picky about who works there or that someone can't hack it but the reality is that people just don't like the culture or the leadership. One department in particular, the leadership is quite hostile but the top leaders of the company don't do anything about it.

    Advice to ManagementAdvice

    Some of your department VP's really do give your company a bad name...

    Doesn't Recommend
    Neutral Outlook
  6. 5 people found this helpful  

    Worst Company, Worst Management, Worst People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT in Chicago, IL
    Former Employee - IT in Chicago, IL

    I worked at Portfolio Recovery full-time (more than 3 years)

    Pros

    Casual Attire, Work from Home option

    Cons

    Useless and Spineless HR, Management have no Direction, Incompetent Managers and VP's, Discrimination, Useless people have been made Managers

    Advice to ManagementAdvice

    All are shameless.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    CEO demos the core values of the company. Excellent Leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Portfolio Recovery full-time (more than 3 years)

    Pros

    Great Bonus plan, Excellent Reward and Recognition Plan

    Cons

    More work needs to be done to engage consistency in management approach and associate satisfaction

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8. 1 person found this helpful  

    One of the benefits that I enjoy is the set schedule that I work with Portfolio Recovery Associates,

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Representative in Hampton, VA
    Current Employee - Account Representative in Hampton, VA

    I have been working at Portfolio Recovery part-time (more than a year)

    Pros

    Working at PRA is definitely an environment where the company believes in teamwork , working together with your peers . Being professional at all times with every Customer contact.

    Cons

    The challenge are the goals that are set in the collection process. It can be achieved through the training that is providing by the company.

    Advice to ManagementAdvice

    Managers should have meetings at least twice a week with the team members to increase productivity.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Professional

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Portfolio Recovery

    Pros

    Potential to make bonuses every month

    Cons

    The shifts are not very good

    Advice to ManagementAdvice

    Flexibilty

  10. 3 people found this helpful  

    The worse work experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Representative in Hampton, VA
    Current Employee - Account Representative in Hampton, VA

    I have been working at Portfolio Recovery full-time (more than a year)

    Pros

    There is a bonus structure and you receive that incentive monthly. It's not a hard job, easy work, decent pay.

    Cons

    A lot of work place drama, upper managents and HR issues. High turnover rate because of the environment it's not productive for the representative. The work shifts can change periodicàlly without much notice, and reps are often moved to new teams periodically as well. Must be willing to adapt easily.

    Advice to ManagementAdvice

    Bring in new management in the hampton office. This is why they aren't productive compared to the other sites. The problem always start within

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    collections

    Current Employee - Administrative/Clerical in Birmingham, AL
    Current Employee - Administrative/Clerical in Birmingham, AL

    I have been working at Portfolio Recovery full-time (more than 5 years)

    Pros

    energetic, dependable, team-player, detail-oriented, positive

    Cons

    none none none none none

    Doesn't Recommend

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