Portfolio Recovery Reviews

Updated August 16, 2014
Updated August 16, 2014
44 Reviews

2.3
44 Reviews
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Portfolio Recovery Chairman, President, and CEO Steve Fredrickson
Steve Fredrickson
20 Ratings

Employee Reviews

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  1.  

    Terrible Jackson branch

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager  in  Jackson, TN
    Former Employee - Account Manager in Jackson, TN

    I worked at Portfolio Recovery full-time for more than a year

    Pros

    Decent money. If you are in the right cliq

    Cons

    To many friends being bosses. AS sleeping with managers, stealing accounts, just terrible leadership

    Advice to ManagementAdvice

    Follow the rules and be professional

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    Ehhh..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collections Representative  in  Hampton, VA
    Former Employee - Collections Representative in Hampton, VA

    I worked at Portfolio Recovery full-time for more than 3 years

    Pros

    Bonuses... And had a close team with cool ppl

    Cons

    Your assigned a que or an account ( hopefully its not crappy) &have to build base thru solid paymnt plans in order to get to goal. Your goal increased each month. Upper management were like hawks.

    Advice to ManagementAdvice

    Every one working at portfolio is over 18 so start treating employees with a little more respect.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    YOU DON'T WANT TO WORK HERE!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Representative
    Former Employee - Account Representative

    I worked at Portfolio Recovery full-time for more than 3 years

    Pros

    The company had monthly contests, where we could win prizes while doing our daily jobs. This DID NOT make up for the negative aspects of this company. I did average a monthly bonus check of $900 - $1,000. My hourly rate was about $14.00 after 4 years, BUT again, this didn't make up for the negatives. I enjoyed the money while it lasted.

    Cons

    There are a lot of people who work here that reminded me of high schoolers. Operations Managers routinely referred to their jobs as "babysitting." Also, this company ROUTINELY fires people on trumped-up charges. I saw it happen over and over again, to skilled folks who had between 3 and 5 years of service. They simply hire new people to replace the ones they fire. Of course new folks earn a LOT LESS. I was told in the beginning that this happened, but didn't believe it... until it happened to me.

    Advice to ManagementAdvice

    Stop sleeping with your employees!!! Stop letting employees work here who sell drugs!!! In my call center, this was almost SOP... and a real shame for this company's reputation. Stop giving lip service to the HIGH TURNOVER rate, and realize you are shooting yourself in the foot!!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Shady company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collections Representative  in  Norfolk, VA
    Former Employee - Collections Representative in Norfolk, VA

    I worked at Portfolio Recovery full-time for more than a year

    Pros

    My co-workers turned into lifelong friends. You're there in your sit for 8 hrs a day for 5 days a week you do end up bonding with great folks.

    Cons

    Rookie manager who felt like he had something to prove. Refused to care about my health almost ended up losing my son due to me being told I'll lose my job if I rushed myself to the hospital. They do not care if your white, black, mexican, asian, blue, pink whatever you're looked at as money and your only as good as your last payment from what we were told by the AVP. Understandable it's a business and they have to do what's needed " for the company" but be prepared to get replaced. The "open door" policy is a lie. Anything you may say will most definitely be used against you if you do become separated from the company. It's a shady company who plots against anyone who they feel can be targeted, you work hard for little pay, the way the bonus system works does not make any type of sense. Don't get too comfortable like I did and end up out the door. Not a family friendly place if you have children they don't care sit down and make money because at the end of the day it's about the money you collect so your manager who does nothing but micromanage and walk around the spine like their trying to kick up some money can get a bonus.

    Advice to ManagementAdvice

    Come see what it's really like in the collections department show up unannounced. You'll really see who low people are treated.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Horrible workplace. employee treated unfairly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collections Representative  in  Birmingham, AL
    Former Employee - Collections Representative in Birmingham, AL

    I worked at Portfolio Recovery full-time for less than a year

    Pros

    there are no best reasons for this place, the birmingham office needs a major upgrade in administration, along with treating there employees better.

    Cons

    poor leadership, lack of incentives, doesnt follow company policy

    Advice to ManagementAdvice

    Treat your employees better, make it a better work environment, most of the employees are unhappy when they get to work.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    The Company is o.k. It was my dept. that was awful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Portfolio Recovery full-time for less than a year

    Pros

    The Company is doing really well.

    Cons

    Managers show favoritism and form cliques.

    Advice to ManagementAdvice

    May want to start being more neutral.

    Recommends
    Positive Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    It was horrible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Portfolio Recovery part-time

    Pros

    You'll enjoy your co-workers. They give a end of the month lunch.

    Cons

    The managers talked about other employees in front of everyone. You were never confronted when you were doing something incorrect.

    Doesn't Recommend
    Negative Outlook
  9.  

    Outstanding place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Operations Manager  in  Hutchinson, KS
    Former Employee - Senior Operations Manager in Hutchinson, KS

    I worked at Portfolio Recovery full-time for more than 3 years

    Pros

    Great pay and benefits!
    Career instead of a job.
    Outstanding future opportunities for the company and employees

    Cons

    Hours...it's not an 8-5 job

    Advice to ManagementAdvice

    Not consistent with policies and procedures

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    company

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Portfolio Recovery

    Pros

    The pay is not bad depending on position

    Cons

    Hours are always changing for rep

  11.  

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Portfolio Recovery full-time for more than 3 years

    Pros

    One of the larger employers in the area; cash cow

    Cons

    Not employee friendly, poor salaries and no opportunities to advance

    Advice to ManagementAdvice

    They should concern themselves with greater infrastructure.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

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