Portfolio Recovery Reviews

Updated August 20, 2015
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76 Employee Reviews

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  1. Employment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Representative in Birmingham, AL
    Former Employee - Account Representative in Birmingham, AL

    I worked at Portfolio Recovery (Less than a year)

    Pros

    The company is a good company to work for.

    Cons

    The site that I worked at was very unorganized

    Advice to Management

    All the supervisors need to be on the same page


  2. Account Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Bessemer, AL
    Current Employee - Account Manager in Bessemer, AL
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Portfolio Recovery (More than a year)

    Pros

    bonus structure, end of month lunch

    Cons

    No leadership, poor upper management including VP. No one cares about their employees

    Advice to Management

    Learn ur job and do it. When u mess up admit it and don't put blame on reps.


  3. Operations Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Hard working employees. Good Bonus structure.

    Cons

    Upper management is horrible, biased, and one-sided.

    Advice to Management

    Pay attention to your real dedicated employees.


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  5. Hopelessly disorganized

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Lot of good people there, despite the insanity of how poorly the company is run.

    Cons

    Where to start? I worked IT, which is pretty much the best way to take the temperature of a company's structure. They have very little process and procedure down. What they do have is less documented and more oral history. Outdated applications in the software share site, more current stuff located in separate share pointed to by documentation that is stored in a third location. Follow the example set by coworkers and conference calls, get chastised that you made a mistake and challenged to cite proof when the only direction you receive is conversational. Told to reach out with questions, get no response to emails asking those questions. Get ripped for doing this week what you were told to do last week, because, this week, they wanted you to do the same thing that they scolded you for. The company has the supervisors who are more like team leads handle all discussion with the third party contractors. So when my supervisor was consistently inconsistent, irresponsible and unprofessional, the contract company could only approach him to try to get him to change, while having to tip toe around it. When I started asking them to talk to their superior, the problem supervisor told them he was terminating my contract. Part of why things are so screwed comes from the top. Despite often being matters of compliance and security, management wants at least two sets of rules: one for lower departments and none for them. They delegate a lot of their form filling to executive assistants...who expect every bit of not having to comply that their bosses get. Executive assistants have called IT to get help watching streaming college basketball at their desks when that's a huge violation of policy. But you better do it, because you don't want them complaining to a VP. Had one requesting access for a person in a department she knew nothing about. A superior has to put in the requests, but she just wanted me to reach out to the end user and give them whatever she asked for. Despite all compliance concerns and the obvious idiocy of it, when I told her I couldn't, my supervisor scolded me for not doing just as she asked. When they get audited, the fines are going to be real.

    Advice to Management

    To the CEO: stop explicitly approving of the stark double standards. You have collectors working like they're imprisoned (actual bars), while you have people trying to give away the keys to the data castle because they're too busy to stay within compliance rules. Your secretaries should not be putting in requests to access crucial data when they don't know anything about the department. You can't have IT changing ticketing systems five times in less than five years and continuing to half step the change over by keeping system access requests in the most unintuitive, dysfunctional system I've ever encountered (and that is saying something). Several people here have talked about collectors being treated like children and they are. Some deserve it. Some don't. Some learn to act like what they are treated like. Managers have the most disruptive manner of trying to cheer lead their boiler room players. And, yeah, probably because of how many hours you work them and disrespect their personal lives, there is more than a little fraternization between Ops Managers and attractive reps that report to them. If there was a Lloyd THE HAMMER Stanley that did sexual harassment cases, one of your competitors would be calling you to get you to settle your debts.


  6. Helpful (2)

    At first I loved my job!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Representative in Jackson, TN
    Former Employee - Account Representative in Jackson, TN
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Portfolio Recovery full-time (More than 3 years)

    Pros

    Money is what this company is all about! That is good if you don't get popped and get it taken but if u meet and exceed your goals you have potential for good bonus. Great benefits package and hourly plus bonus.

    Cons

    All your bosses from manager on up is wolves in sheep's clothing! One day they are there for u the next they're suspending u with really no reason. People can't really talk about anything for fear of being fired!

    Advice to Management

    Train your AVP'S not too take pride in being butt holes! You are firing hardworking people with families that have tenure with the company for no reason! Try not to have so many wolves in one company pretending to be there for their team but really can care less if they are there tomorrow!


  7. Stressful

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good bonus money if you get it

    Cons

    Poor training for new managers


  8. Helpful (3)

    It didn't work out for me

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Documentation Specialist in Norfolk, VA
    Former Employee - Documentation Specialist in Norfolk, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Portfolio Recovery full-time (Less than a year)

    Pros

    The hours, the quietness of office, end-of-month lunches

    Cons

    Management style, training, expectations/goals inconsistent

    Advice to Management

    Management should be upfront and clear about what expectations they have for employees for productivity and not wait until a month or so pass by to then give a very vague idea of what they expect from an employee. It's also not funny when management makes fun of teammates in team meetings when someone makes a mistake. When giving constructive criticism, it shall just remain just between the management and the employee. It kills morale, and it gives employees the impression that one slight mistake and they will be the next meeting's humiliation. People who work there are in constant fear of being given the pink slip and no amount of giveaways or paid lunches will change that.


  9. Potential for some growth but overall, stagnant. If money is a motivator, this is it because everything else comes 2nd.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Representative in North Richland Hills, TX
    Current Employee - Account Representative in North Richland Hills, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Portfolio Recovery full-time (Less than a year)

    Pros

    Very active and friendly. Great people, good pay for being inside. Great incentive/bonus pay with no cap. Good location, stores, schools neighborhood etc.

    Cons

    Stressful at times, it is a call center and numbers are important. It is debt collecting and money is that much more important.


  10. Helpful (1)

    Jack of all trades

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Casual Environment- not even business casual for the most part you can wear anything from sweat pants to leggings.

    Cons

    Production caps, Office culture, benefits. The lack of modern day office culture is a huge problem here. In this environment you can barely talk.


  11. Helpful (5)

    IT

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    A good environment to learn technology.

    Cons

    Worst work life balance. Managers are highly unreasonable and office is full of politics from the higher management till the team managers and team members. Not a healthy office environment to work with.

    Advice to Management

    Treat employees well and help them have a better work life balance and work on giving them a secured feeling instead of finding issues that are not even closely related to productivity or project.



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