Portfolio Recovery Reviews

Updated April 14, 2015
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Employee Reviews

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  1. Helpful (2)

    CEO demos the core values of the company. Excellent Leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Portfolio Recovery full-time (more than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Great Bonus plan, Excellent Reward and Recognition Plan

    Cons

    More work needs to be done to engage consistency in management approach and associate satisfaction

  2. Professional

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Portfolio Recovery

    Pros

    Potential to make bonuses every month

    Cons

    The shifts are not very good

    Advice to Management

    Flexibilty

  3. Helpful (1)

    One of the benefits that I enjoy is the set schedule that I work with Portfolio Recovery Associates,

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Representative in Hampton, VA
    Current Employee - Account Representative in Hampton, VA

    I have been working at Portfolio Recovery part-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Working at PRA is definitely an environment where the company believes in teamwork , working together with your peers . Being professional at all times with every Customer contact.

    Cons

    The challenge are the goals that are set in the collection process. It can be achieved through the training that is providing by the company.

    Advice to Management

    Managers should have meetings at least twice a week with the team members to increase productivity.

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  5. Helpful (3)

    The worse work experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Representative in Hampton, VA
    Current Employee - Account Representative in Hampton, VA

    I have been working at Portfolio Recovery full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    There is a bonus structure and you receive that incentive monthly. It's not a hard job, easy work, decent pay.

    Cons

    A lot of work place drama, upper managents and HR issues. High turnover rate because of the environment it's not productive for the representative. The work shifts can change periodicàlly without much notice, and reps are often moved to new teams periodically as well. Must be willing to adapt easily.

    Advice to Management

    Bring in new management in the hampton office. This is why they aren't productive compared to the other sites. The problem always start within

  6. Helpful (1)

    IT Infrastructure - Positive experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Infrastructure Administration in Norfolk, VA
    Current Employee - IT Infrastructure Administration in Norfolk, VA

    I have been working at Portfolio Recovery full-time (more than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    PRA is a very fast-growing, medium-sized business. Working in the IT department has been great. Management is willing to take chances and trust employees to do their jobs efficiently, and recognize hard work.

    Cons

    Though PRA is growing into a large, international business with around 5000 employees, some aspects of the company are stuck in "small business mode".

    Advice to Management

    Focus on employee retention and competitive salary.

  7. Helpful (1)

    Mental toughness can get you paid.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Operations Manager
    Former Employee - Senior Operations Manager

    I worked at Portfolio Recovery full-time (more than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Pay for performance. Decent 401k match, good benefits.

    Cons

    Getting a good manger can determine your sucess if you don't have prior collections experience. Most mangers can't sit down and collect because they don't have the skills to and they demand collectors to collect with no guidance.

    Advice to Management

    Stop setting at your desk, roll up your sleeves, train and get involved with the tasks that will make your team successful. Upper management should really think about the possible affects on collectors before they make impulse decisions which affects key process.

  8. collections

    Current Employee - Administrative/Clerical in Birmingham, AL
    Current Employee - Administrative/Clerical in Birmingham, AL

    I have been working at Portfolio Recovery full-time (more than 5 years)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    energetic, dependable, team-player, detail-oriented, positive

    Cons

    none none none none none

  9. Helpful (1)

    Great for some , Horrible for others

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collections Representative in Norfolk, VA
    Current Employee - Collections Representative in Norfolk, VA

    I have been working at Portfolio Recovery full-time (more than a year)

    Recommends
    Recommends

    Pros

    The start out pay isn't bad and the incentive bonus is unlimited, you can definitely make a lot of money working with this company.

    Cons

    They care very little about your work life balance and constantly change schedules with out much notice and/or consideration, they have a very high turn over rate and its easier to loose your bonus than to acheive one

  10. "Just not for everyone"

    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Collections Representative in Dallas, TX
    Former Employee - Collections Representative in Dallas, TX

    I worked at Portfolio Recovery full-time (less than a year)

    Pros

    Team was awesome. Prizes were great!

    Cons

    Starting pay was low for employees with families.

  11. Helpful (1)

    Working here is what you make it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Representative in Hampton, VA
    Former Employee - Account Representative in Hampton, VA

    I worked at Portfolio Recovery full-time (more than 3 years)

    Positive Outlook
    Positive Outlook

    Pros

    free monthly lunch, uncapped bonuses, unfair recognition - if management favored you or your manager then you will get acknowledged for being in the top 3 or 5 of the month, hit goal each month aand build your base to come in to goal each month and you will do fine, bonuses on top of hourly pay will put you over 30 and 40 thousand dollars without a degree that is awesome, turkeys and wine and or cider is given around thanksgiving time

    Cons

    can lose job for not making goal, unfair dialer time , you will get tired of clicking to dial a phone number , two people cant be off on the same day on a given team , its a numbers game with PRA, avps are very biased

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