Portillo's Restaurant Group

  www.portillos.com
  www.portillos.com

Portillo's Restaurant Group Reviews

Updated December 1, 2014
Updated December 1, 2014
29 Reviews
2.8
29 Reviews
Rating Trends

Recommend to a friend
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Dick Portillo
22 Ratings

Employee Reviews

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  1.  

    Portillos

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Chicago, IL
    Former Employee - Cashier in Chicago, IL

    I worked at Portillo's Restaurant Group part-time (more than an year)

    Pros

    Co workers
    Pay
    Work with school schedule

    Cons

    Demand of labor
    Management
    Customers

    Advice to ManagementAdvice

    Be genuine with your employers!

    Recommends
    Negative Outlook
    Approves of CEO
  2.  

    I hated it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Downers Grove, IL
    Former Employee - Cashier in Downers Grove, IL

    I worked at Portillo's Restaurant Group part-time (less than an year)

    Pros

    the friends you make

    Cons

    -over worked
    -mistreated
    -lied to
    -the corporate never returned my calls
    -the discount sucks
    -customers are rude
    -I worked 12 hours with only 1 break

    Advice to ManagementAdvice

    Get rid of all of them and put in people that won't lie to you and overwork you. Also add more benefits for the workers. Don't overwork the employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cook in Niles, IL
    Current Employee - Cook in Niles, IL

    I have been working at Portillo's Restaurant Group part-time (more than 3 years)

    Pros

    The employees are the coolest people you will ever meet.

    Cons

    -Schedules aren't accurate
    -Management is bad
    -Hire anyone on the spot
    -Summers and winter are bad working outside.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Worst job I've ever had, would not recommend unless it's your only choice besides being homeless.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier, Expo in Skokie, IL
    Former Employee - Cashier, Expo in Skokie, IL

    I worked at Portillo's Restaurant Group full-time (more than an year)

    Pros

    The only pros were some of the coworkers I was able to meet, great people.
    -They pay you.

    Cons

    -Short breaks, barely have time to eat or even catch your breath.
    -Management is rude, works you to the bone, not very understanding.
    -Very rude crowd of customers, most of them are just completely disrespectful.
    -No flexibility in hours, you either work 10-4pm or 4-10pm
    -Very busy, always working, cash register was right next to the hot and sweaty grill.
    -Never get a raise, if you are promoted, you're asked to work 5x harder with a 25 cent raise, not worth it at all.
    -Corporate always constantly comes up with more expectations of you which just make your job more difficult and have 100 extra things to remember.

    Advice to ManagementAdvice

    Allow more flexibility with hours, don't get angry when you need to delete or refund an order, it's not always the cashier's fault, understand your employees.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Could Have Been Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Cashier
    Former Employee - Front Cashier

    I worked at Portillo's Restaurant Group part-time (less than an year)

    Pros

    Coworkers were fun to be around, you were scheduled for long shifts so your paychecks were usually pretty nice. Learning the codes and protocols was fun, and when you got a break you knew where you were getting your food and that it was going to be good.

    Cons

    If there was a predetermined conflict with scheduling, it would sometimes be ignored. I was scheduled during school hours, and when I pointed this out to my manager his response was "If you knew there were going to be conflicts, why did you apply for this job." Also, the discounts were dismal.

    Advice to ManagementAdvice

    Fix the inflexible scheduling. School shouldn't have been a conflict that was considered my fault, and it should have been altered instead of requiring me to call people in for all two weeks of my shifts because every single shift managed to be during school hours. I wouldn't have worked at all, and I would have been payed nothing for that two-week period. I shouldn't have been basically punished for going to school. The management was very rude to me, during this event and before, and difficult to work with.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7.  

    I gained great experience that helped me get a much better job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Crestwood, Cook, IL
    Former Employee - Cashier in Crestwood, Cook, IL

    I worked at Portillo's Restaurant Group part-time (more than an year)

    Pros

    the best thing is the food, you get to constantly eat and they are very flexible with your schedule and the employees are fun to talk to.

    Cons

    there are no benefits, if you have to work the drive thru then you will be out there in any weather condition which is terrible and like all restaraunts you also have angry and crazy customers who jus want to ruin your day.

    Advice to ManagementAdvice

    Well there should be more concern for the employees who work outside because sooner or later there will be a lawsuit

    Recommends
    Positive Outlook
    Disapproves of CEO
  8.  

    It's "OK"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Drinks/Expo in Vernon Hills, IL
    Current Employee - Drinks/Expo in Vernon Hills, IL

    I have been working at Portillo's Restaurant Group part-time (less than an year)

    Pros

    Flexibility, work is easy and repetitive,

    Cons

    Managers don't care at all about there employees. The crew chef and managers have some sort of blood pact and the rest of us are like paid slaves. Work can get extremely boring in the back because all you do is portion chicken and cut bread.

    Advice to ManagementAdvice

    Put effort to create relationships with your employees. Treat us as equals (as long as we are all working efficiently)

  9.  

    Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Employee in Naperville, IL
    Current Employee - Employee in Naperville, IL

    I have been working at Portillo's Restaurant Group full-time (more than 3 years)

    Pros

    good food, fun people to work with, fast paced, lots of hours to work

    Cons

    bad management, mistreatment of employees, poor scheduling

    Advice to ManagementAdvice

    listten to your good employees and treat them fairly

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Interesting concept that is never boring, but very demanding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Portillo's Restaurant Group full-time (more than an year)

    Pros

    -training program is real good
    -always getting hours needed
    -fast paced
    -cleanliness & sanitation is very excellent compared to a lot of restaurants

    Cons

    -employee/promotion raises are not what you expect, some employess make more hourly than managers at hourly rate do
    -schedule is usually doubles or 6 day work weeks for stronger employees
    -communication

    Advice to ManagementAdvice

    use communication all the time. it is the key to making a group or team work & excel. everyone needs to be on same page.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    its a busy location with consistancy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cook in Oak Lawn, IL
    Current Employee - Cook in Oak Lawn, IL

    I have been working at Portillo's Restaurant Group full-time (more than 3 years)

    Pros

    Great JOB if hours are needed. Once in the company you can make your hours flexible.

    Cons

    Rude customers. Pay isn't well. you have to work outside no matter how bad the weather conditions are

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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