Portillo's Restaurant Group

www.portillos.com
Unclaimed Profile
Add Review

Portillo's Restaurant Group Reviews

Updated April 16, 2015
32 reviews filtered by
  • Any Location
  • Any Job Title
3.0
32 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Dick Portillo
25 Ratings

Employee Reviews

Sort: Popular Rating Date
  1. Instructor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Portillo's Restaurant Group full-time

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Fun work environment, quick paced and plenty of customer contact.

    Cons

    Outside working environment cold rainy days, fast pace and high expectations

  2. General Manger

    Current Employee - General Manager
    Current Employee - General Manager

    I have been working at Portillo's Restaurant Group

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits. Standard and up front interview process.

    Cons

    None yet. Will check back in after training process.

  3. Helpful (1)

    Cashier

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Villa Park, IL
    Former Employee - Cashier in Villa Park, IL

    I worked at Portillo's Restaurant Group

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    They will give you tons of hours, so good if you want to make money.

    Cons

    The management is an absolute joke. They put more pressure on good hard working employees, criticizing them and making them do more than lazy employees. Your hard work is never appreciated. Lazy workers are rewarded for doing nothing and having no pride in themselves. Also SO MUCH DRAMA between employees.

    Advice to Management

    Punish the people that deserve to be punished. Praise good work. Delegate tasks better and more fairly. Don't blame us when you don't schedule enough people.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Portillos

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Chicago, IL
    Former Employee - Cashier in Chicago, IL

    I worked at Portillo's Restaurant Group part-time (more than a year)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Co workers
    Pay
    Work with school schedule

    Cons

    Demand of labor
    Management
    Customers

    Advice to Management

    Be genuine with your employers!

  6. I hated it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Downers Grove, IL
    Former Employee - Cashier in Downers Grove, IL

    I worked at Portillo's Restaurant Group part-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    the friends you make

    Cons

    -over worked
    -mistreated
    -lied to
    -the corporate never returned my calls
    -the discount sucks
    -customers are rude
    -I worked 12 hours with only 1 break

    Advice to Management

    Get rid of all of them and put in people that won't lie to you and overwork you. Also add more benefits for the workers. Don't overwork the employees

  7. Helpful (1)

    Bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cook in Niles, IL
    Current Employee - Cook in Niles, IL

    I have been working at Portillo's Restaurant Group part-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The employees are the coolest people you will ever meet.

    Cons

    -Schedules aren't accurate
    -Management is bad
    -Hire anyone on the spot
    -Summers and winter are bad working outside.

  8. Worst job I've ever had, would not recommend unless it's your only choice besides being homeless.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier, Expo in Skokie, IL
    Former Employee - Cashier, Expo in Skokie, IL

    I worked at Portillo's Restaurant Group full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The only pros were some of the coworkers I was able to meet, great people.
    -They pay you.

    Cons

    -Short breaks, barely have time to eat or even catch your breath.
    -Management is rude, works you to the bone, not very understanding.
    -Very rude crowd of customers, most of them are just completely disrespectful.
    -No flexibility in hours, you either work 10-4pm or 4-10pm
    -Very busy, always working, cash register was right next to the hot and sweaty grill.
    -Never get a raise, if you are promoted, you're asked to work 5x harder with a 25 cent raise, not worth it at all.
    -Corporate always constantly comes up with more expectations of you which just make your job more difficult and have 100 extra things to remember.

    Advice to Management

    Allow more flexibility with hours, don't get angry when you need to delete or refund an order, it's not always the cashier's fault, understand your employees.

  9. Could Have Been Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Cashier
    Former Employee - Front Cashier

    I worked at Portillo's Restaurant Group part-time (less than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Coworkers were fun to be around, you were scheduled for long shifts so your paychecks were usually pretty nice. Learning the codes and protocols was fun, and when you got a break you knew where you were getting your food and that it was going to be good.

    Cons

    If there was a predetermined conflict with scheduling, it would sometimes be ignored. I was scheduled during school hours, and when I pointed this out to my manager his response was "If you knew there were going to be conflicts, why did you apply for this job." Also, the discounts were dismal.

    Advice to Management

    Fix the inflexible scheduling. School shouldn't have been a conflict that was considered my fault, and it should have been altered instead of requiring me to call people in for all two weeks of my shifts because every single shift managed to be during school hours. I wouldn't have worked at all, and I would have been payed nothing for that two-week period. I shouldn't have been basically punished for going to school. The management was very rude to me, during this event and before, and difficult to work with.

  10. I gained great experience that helped me get a much better job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Crestwood, Cook, IL
    Former Employee - Cashier in Crestwood, Cook, IL

    I worked at Portillo's Restaurant Group part-time (more than a year)

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    the best thing is the food, you get to constantly eat and they are very flexible with your schedule and the employees are fun to talk to.

    Cons

    there are no benefits, if you have to work the drive thru then you will be out there in any weather condition which is terrible and like all restaraunts you also have angry and crazy customers who jus want to ruin your day.

    Advice to Management

    Well there should be more concern for the employees who work outside because sooner or later there will be a lawsuit

  11. It's "OK"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Drinks/Expo in Vernon Hills, IL
    Current Employee - Drinks/Expo in Vernon Hills, IL

    I have been working at Portillo's Restaurant Group part-time (less than a year)

    Pros

    Flexibility, work is easy and repetitive,

    Cons

    Managers don't care at all about there employees. The crew chef and managers have some sort of blood pact and the rest of us are like paid slaves. Work can get extremely boring in the back because all you do is portion chicken and cut bread.

    Advice to Management

    Put effort to create relationships with your employees. Treat us as equals (as long as we are all working efficiently)

Portillo's Restaurant Group Photos

order pick up station

+ Add Photo

Work at Portillo's Restaurant Group? Share Your Experiences

Portillo's Restaurant Group

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.