Portillo's
3.3 of 5 22 reviews
www.portillos.com Oak Brook, IL 1000 to 5000 Employees

Portillo's Reviews

Updated Jun 21, 2014
Portillo's – US – “order pick up station”

All Employees Current Employees Only

3.3 22 reviews

                             

65% Approve of the CEO

(no image)

Dick Portillo

(17 ratings)

33% of employees recommend this company to a friend
22 Employee Reviews
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    Working at portillo's

    Cashier (Current Employee)

    ProsGreat food, great service, ok perks, what you see is what you get

    ConsLong hours, training needs more work but otherwise, it's all good

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Employee

    Employee (Current Employee)
    Naperville, IL

    Prosgood food, fun people to work with, fast paced, lots of hours to work

    Consbad management, mistreatment of employees, poor scheduling

    Advice to Senior Managementlistten to your good employees and treat them fairly

    No, I would not recommend this company to a friend

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    Interesting concept that is never boring, but very demanding

    Anonymous Employee (Current Employee)

    Pros-training program is real good
    -always getting hours needed
    -fast paced
    -cleanliness & sanitation is very excellent compared to a lot of restaurants

    Cons-employee/promotion raises are not what you expect, some employess make more hourly than managers at hourly rate do
    -schedule is usually doubles or 6 day work weeks for stronger employees
    -communication

    Advice to Senior Managementuse communication all the time. it is the key to making a group or team work & excel. everyone needs to be on same page.

    No, I would not recommend this company to a friend

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    its a busy location with consistancy

    Cook (Current Employee)
    Oak Lawn, IL

    ProsGreat JOB if hours are needed. Once in the company you can make your hours flexible.

    ConsRude customers. Pay isn't well. you have to work outside no matter how bad the weather conditions are

    No, I would not recommend this company to a friend

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    Completely antiquated and without ambition

    Anonymous Employee (Former Employee)

    ProsOne thing you can count on when working in the corporate environment at Portillo's is that there will be reliable routines laid out for you to follow and that no part of your job will require you to think three dimensionally.

    ConsPortillos is a family owned and operated business where nepotism runs rampent as do civil wars between the family members in power. Knowing which sides to ally with are more important than skill in your job.

    Positions are handed out to Employees with the last name "Portillo" or employees that have been with the company over 20 years. The company is harshly resistant to change and its business model is built upon arrogance.

    It offers up no meaningful marketing strategies nor innovated consumer facing changes and benefits off the fact that it's considered a "tourist attraction" to out of state visitors and an aging "old school" chicago clientele. In short, Portillos does nothing to earn the business it has and no one there should take pride in any of the sales generated. Customers go to portillos because their parents went there. Attempts at customer acquisition or to drive up catering sales with creative upselling strategies are ignored.

    The logistical behind the scenes practices are never built from the ground up but instead are Frankenstein like abominations consisting of new suggestions slapped on top of old systems. This is because the company refuses to cycling in new team leads into positions that require innovation. They allow employees to become the King of their particular kingdoms and when that employee is not forced to innovate processes become stagnent and you end up with systems that include hand checked spread sheets, fax machines and Excel and accuracy/oversight with no technological backup.

    Advice to Senior ManagementYour company needs motivated salesmen driving revenue and customer acquisition. It needs a system of reward for its management that relies on their ability to bring in new clients and grow the stores revenues. It needs marketing. It needs excitement around its menu choices. At the moment, your business resembles the practices and model of Museum. People will come because they've always came. Change nothing. Portillos is a restaurant and as much as management/ownership's arrogance tries to convince itself that different rules apply they don't. Restaurant's market. They have strategies to acquire new clients. They develop buzz around restaurant menues and promotions. They promote results driven employees as opposed to sticking family members in slots they don't belong.

    No, I would not recommend this company to a friend

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    • Culture & Values
           
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    Friendly Fast pace like family

    Customer Service Representative (Former Employee)
    Streamwood, IL

    Prosfast pace invierment worked as a unit

    Conswasn't prasied when needed when doing a good job

    Advice to Senior Managementyour employes are your brad treat them well

    – I'm optimistic about the outlook for this company

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    Working for Dick, what more can one say.

    Guest Services (Current Employee)
    Elmhurst, IL

    ProsGreat fellow employees. I expect to remain friends with many of them long after I leave.

    Fast paced, rarely boring.

    Opportunities for advancement.

    ConsConflicting policy from different managers.

    Work outside in Summer and Winter.

    Some managers are outright hostile.

    Advice to Senior ManagementStop treating employees like slaves, be more open to feedback.

    No, I would not recommend this company to a friend

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    It was a great experience working side by side with managers and crew chiefs. Always willing to lend a helping hand.

    Cashier (Current Employee)
    Summit, IL

    ProsFast-paced environment
    Flexible hours
    cool people and customers

    ConsSome rude manager
    long shifts
    many stations to handle

    Advice to Senior ManagementBe more of a transparent leader and incorporate upward communication

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    Excellent work environment.

    Restaurant Manager (Former Employee)
    Buena Park, CA

    ProsEnjoy working with the people and management

    ConsLeft in good terms applied they never answered my responds ???

    Advice to Senior ManagementBe honest with your applicant

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    • Disapproves of CEO

     

    Dont work here at all please please!

    Cashier (Current Employee)
    Skokie, IL

    Prosyou get your check every two weeks

    Conseverything else its just a horrible experiece but was my first job smh!!!

    Advice to Senior ManagementNeed a new structure

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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