Portland General Electric

www.portlandgeneral.com

Portland General Electric Reviews

Updated January 12, 2015
Updated January 12, 2015
32 Reviews
3.3
32 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Portland General Electric President, CEO, and Director Jim Piro
Jim Piro
24 Ratings

Employee Reviews

Sort: Popular Rating Date
  1.  

    Excellent benefits, good pay, up and coming workers are improving the culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Specialist II in Portland, OR
    Current Employee - Specialist II in Portland, OR

    I have been working at Portland General Electric full-time (more than an year)

    Pros

    Great work / life balance, management is understanding of life happening. Love the new workforce coming on board with positive energy and love the experienced stalwarts that you can learn from. Management is interested in getting with the times and updating technology which is desperately needed.

    Cons

    Poor training (it's mostly left to the individual); disorganization with standards and protocol; can still be a bit old-fashioned in terms of culture - but that's quickly changing as 'those guys' retire.

    Advice to ManagementAdvice

    Implement a training plan

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great initial training but lacks support needed to deal with difficult customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Tualatin, OR
    Former Employee - Customer Service Representative in Tualatin, OR

    I worked at Portland General Electric part-time

    Pros

    Great pay, benefits and pto

    Cons

    Resources and leads refuse to help with difficult customers, you are expected to know everything and when you make a mistake lead supervisors cant understand why you do not know. They hire temp and weed you out, very competitive.

    Advice to ManagementAdvice

    Spend more time helping people learn instead of documenting everything they do wrong

    Doesn't Recommend
    Approves of CEO
  3.  

    all the stereotypes of working for a utility...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Portland General Electric full-time

    Pros

    Good pay (read: a whole bunch of overpaid people; the quality of work would be compensated at half the rate anywhere else); good benefits.

    Cons

    Read anything by Franz Kafka, and you get the sense of how it's like. Not unusual to spend 20 minutes debating what account a 15 minute span of time should be billed to. Lots of managers, painfully few leaders. Promotions go to tenure rather than merit, and consulting with everyone who may or may not be impacted by a decision is emphasized over quick decision-making.

    Advice to ManagementAdvice

    Instill a sense of urgency in the culture.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Like watching kinds play office

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Tualatin, OR
    Current Employee - Customer Service Representative in Tualatin, OR

    I have been working at Portland General Electric full-time (more than 3 years)

    Pros

    Great pay, great benefits. This is a company that has roots in the community and is a servant to the customers.

    Cons

    The managers spend more time dressing up in costumes and less time managing. Middle Management likes to hire friends and loved ones over qualified candidates.

    Advice to ManagementAdvice

    As a company I think that it's not too bad but the call center has a reputation for being a mockery to the working person. I agree, I don't come to work to color pictures, get stickers or buttons. I'm a grownup. Managers have admitted they talk in meetings and choose who has ticked them off and who they like to hang out with and put the ones they pal around with in desirable jobs. Since there is so much churn maybe it's time to clean house with supervisors and leads.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Small traditional utility in the midst of changing their culture and driving new processes.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst
    Former Employee - Analyst

    I worked at Portland General Electric full-time (more than 10 years)

    Pros

    Overall, a great place to work. Excellent core values but sometimes clumsy in working with them from location to location. Very customer focused in most work groups, environmentally sensitive mostly (as much as one could expect a carbon producing Utility to be), quite innovating in some areas, and embraces socially active role in the community.
    Historically long employee tenure created a strong and positive family culture but that is beginning to fade somewhat with high levels or retirement, new younger employees, and intentional management towards a more nimble, competitive, and productive work force. For the highly motivated, hardworking and/or politically astute there is opportunity to grow but one usually must be very patient and have a plan for growth the receive some personal management attention, as objective metrics on individual performance has not typically been handled well.
    Culture is divided. Line and field operations are highly unionized and promotions there have more to do with ones time in service than individual performance. And the culture can be found to be harsh for some newbies or people unfamiliar with the dominate culture, but after some friendly ribbing or initiation time one should earn the proper respect find themselves in a comfortable and friendly work environment or crew. For the office there is another culture as it is non-union. The environment is generally very friendly and polite, after all, one will have to work with peers for a long time and a reputation can follow you. As a result there is not much direct confrontation on issues.

    Cons

    There are only a few cons that are static, but all organizations can and must improve. Historically low turnover so new job opportunities are slow to develop - but that is changing. Historically a culture of low performance expectations and often times inadequate ways to measure performance. That too is changing in some departments that have or are developing new business technologies to measure productivity. But managements frequent failures to implement technologies that deliver their intended business results over the long haul, and a lack of will to confront poor performing individuals who may be long time friends, could mean working with peers having completely different contribution levels but similar pay/rewards.
    Utilities, by design, are not risk takers as they are typically not rewarded for taking risk and punished in earnings when initiatives fail. For this reason, this company is not one where risk is well tolerated, and this permeates down to you, the work of the individual contributor. Ambitious undertakings of highly complex issues are certainly undertaken, but for the typical employee, this kind of environment frequently better rewards individuals who take the safe and predictable route and produce no surprises over individuals who push hard and deliver on a more risk laden project. So if you are one who wants to push the envelope and take some risks to achieve beyond what is often considered mediocre in truly competitive environments, you may not get many opportunities here, and if you do and are successful, there is not the kind of reward you might typically expect for the extra efforts.

    Advice to ManagementAdvice

    The management team knows their own weaknesses and shortcomings. They have seen their mistakes and often seen them repeated. Efforts and capital being expended to change the company these last few years and into the next should not have to suffer the same mistakes that have been made in the past.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great place to work. Great company and great people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Obiee Developer in Grand Prairie, TX
    Current Employee - Obiee Developer in Grand Prairie, TX

    I have been working at Portland General Electric full-time (more than 5 years)

    Pros

    Great place to work. Great company and great people.

    Cons

    Great place to work and great people

    Advice to ManagementAdvice

    Great place to work and great people

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Very loyal to employees, good benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Specialist III in Portland, OR
    Current Employee - Specialist III in Portland, OR

    I have been working at Portland General Electric full-time (more than an year)

    Pros

    Solid pay. Good benefits and stable dependable work environment. Employees are encouraged to move around within the company to other departments to find new challenges and growth.

    Cons

    Takes bureaucracy to another level. Seems to reward poor performance and bad managers. Inconsistent policies between departments. Frustratingly slow to move on anything.

    Advice to ManagementAdvice

    Someone telling you what you want to hear is not necessarily the right person to promote. The truth hurts but it's the only way to really move forward.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Worst IT Dept I have ever worked at!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Portland, OR
    Former Employee - Project Manager in Portland, OR

    I worked at Portland General Electric as a contractor (less than an year)

    Pros

    Location. MIDDLE of Portland downtown and walking distance to shopping and eating.

    Cons

    Too many to list. IT department needs some real leaders. Stay away!

    Advice to ManagementAdvice

    Dear CIO - get some leaders in there that actually care about their people and the infrastructure. Security by obscurity is not a patch!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Great atmosphere to work in!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Tualatin, OR
    Current Employee - Customer Service Representative in Tualatin, OR

    I have been working at Portland General Electric full-time (more than 3 years)

    Pros

    Culture is great, people are nice and friendly. The compensation is awesome, but you must definitely earn it! The employee discount is lovely as well.

    Cons

    Some demands can be abrupt and challenging at times but a great company should demand a certain level of production.

    Advice to ManagementAdvice

    It would help to provide more possibilities or development of the entry level to the company. Direction and possibilities could also help motivate a great employee!

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great pay, great benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Help Desk in Portland, OR
    Former Employee - Help Desk in Portland, OR

    I worked at Portland General Electric full-time (more than an year)

    Pros

    Great benefits, great pay. It's THE coveted employer in the Portland area.

    Cons

    None. I only left because we moved

    Recommends
    Neutral Outlook
    Approves of CEO

Work at Portland General Electric? Share Your Experiences

Portland General Electric

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.