Postmates Reviews

Updated July 1, 2015
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3.5
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Recommend to a friend
Approve of CEO
Postmates Co-Founder & CEO Bastian Lehmann
Bastian Lehmann
2 Ratings

Pros
  • I ride my bike all around New York seeing and visiting all kind of stores and restaurants (in 4 reviews)

  • Theoretically, the flexible schedule aspect (in 6 reviews)

Cons
  • 99% of couriers are independent contractors (in 7 reviews)

  • Do the math and you figure out you are making minimum wage (in 6 reviews)

More Pros and Cons

52 Employee Reviews

Sort: Popular Rating Date
  1. Great part time job--Perfect for a student

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bike Courier in Brooklyn, NY
    Former Employee - Bike Courier in Brooklyn, NY

    I worked at Postmates

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    You make your own schedule, travel all around the city delivering all types of things to a very diverse group of customers

    Cons

    New system lets customers tip up to a few days after the delivery so tips got slashed after that implementation.


  2. Fast-Paced, Compassionate Startup

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Postmates

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    -Amazing benefits
    -Amazing office
    -Spunky, compassionate company culture
    -Leadership/management/execs are top talent, ivy league, & highly organized
    -Room for career progression & experience w/ rapid scaling
    -CEO is highly involved in each team's success

    Cons

    -Work/Life balance is 4/5 stars because it's hard not to bring this work home (this is sort of a pseudo-con)

    Advice to Management

    -


  3. Helpful (1)

    Driver

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Delivery in Phoenix, AZ
    Current Employee - Delivery in Phoenix, AZ

    I have been working at Postmates part-time

    Recommends
    Recommends

    Pros

    Good when its busy or when they have payouts higher than normal and its nice to pick up a shift whenever you you want.

    Cons

    Double payouts don't really come often compared to when i first signed up for this.
    App for android can get buggy at times

    Advice to Management

    Make app more stable for android users.
    Update app to show drop off point for the drivers before they accept a job to determine if its too far of a drive.
    Offer some sort of gas reimbursement program


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  5. Helpful (3)

    getting worse

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO

    I have been working at Postmates

    Neutral Outlook
    Neutral Outlook

    Pros

    great concept, poorly executed. Fellow couriers are some of the most supportive, fun and awesome people I've had the good fortune of meeting.

    Cons

    you simply CANNOT make any money unless you're willing to put a TON of miles on your car, stack orders, break traffic and parking laws, risk getting ticketed/towed, etc etc. A lot of time spent logged in without even a beep, then you're scolded for the small number of jobs you've done. The Android app is abysmal and gets worse with every update then when there are any questions or complaints about the app, rather than FIX IT, they blame you and your phone. Also, they don't provide ANY information about a job, ie what the order is or the drop off location, until AFTER you've accepted it. They CLAIM this benefits the customer, but often times, there are items on the list that the couriers aren't allowed to purchase/deliver, then cancelling is a nightmare. This means time wasted. A lot of cancellations from customers after the courier has already put time, energy, and miles on their car. JS and CS are slow slow slow and apparently inept to the point where businesses don't like dealing with Postmates because of problems with CS and the courier bears the brunt of it. Postmates couriers are treated badly by establishments, even yelled at, and we're told to just deal with it. NOPE NOPE NOPE.

    Advice to Management

    the courier is the face of your business. Happy courier= happy customer= repeat business. When you purposely withhold information from the courier and then tell them to suck it up and deal with it, that is detrimental and disrespectful. Every update or change made to the app or procedures makes things WORSE for the courier.


  6. Helpful (1)

    no communication

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Postmates

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    easy to get hire and easy job

    Cons

    no communication and do not pay when supposed


  7. Helpful (11)

    Stagnant and Off-Putting, with Great Benefits

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Associate in San Francisco, CA
    Current Employee - Customer Service Associate in San Francisco, CA

    I have been working at Postmates

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    • Great benefits (catering, health plan, discount, and other perks)
    • Good entrance into other corporate or start-up jobs from nothing - little to no requirements.
    • Fast paced and social

    Cons

    • Monotonous job, little to no progression
    • Frequent CEO tirades (worst con)
    • Disconnected communication - no feedback although Postmates claims to be a "startup"
    • Full-time employees are told to have "complete availability" and subject to "mandatory overtime"
    • Hourly pay flatlines while responsibilities get bigger

    Advice to Management

    Customer Service experiences an exodus of employees every month. Longest staying employees are either part-time, or 6 months at most for full-time. If people are leaving, they are finding better opportunities and it makes current employees want to look elsewhere as well. Management must do something to retain its force.


  8. Helpful (1)

    You will starve working for them

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Remote
    Current Employee - Remote

    I have been working at Postmates

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Postmates is a fun job and you can work from home. They pay every week and that is great for people who need the money.

    You are compensated for every call you take or accept, so if you can take 30 calls in an hour, you can make minimum wage. Yay.

    The problem is, there's hardly any calls if you work during the day time, so if you want to make less than $1 for every hour, that's great. Furthermore, they said they pulled stats and you approve the timecard by that weekend, and after about 3 days, fund in your account.

    Oh guess what, the paycheck from June 5, 2015 still not here. You can email them and there's no response. The time card for last week, ending in June 12 isn't out.

    Cons

    YOU WILL STARVE IF YOU WORK FOR THEM.

    Advice to Management

    Get out before the company goes down. I have seen companies like this before.


  9. Helpful (4)

    How it

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Professional in San Francisco, CA
    Current Employee - Customer Service Professional in San Francisco, CA

    I have been working at Postmates full-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    The people here are great, friendly, and resourceful. It's really hands-on, and the type of work I love to do. It's definitely part of the start-up world "bubble." The benefits are too great to deny.

    Cons

    No set schedule, which is fine since that's how start-up life works. They indicated that lunch is catered, however you must wait for salary workers to finish eating up before you can get a go at it and by that time all that's left is scut. I guess it's what we get for being hourly workers. People stress out because they don't believe they're getting treated well enough, so after a few months they'll leave for better opportunities.

    Advice to Management

    I believe if management allowed transparency for their workers to give voice on how to improve the floor without repercussions, it'll allow us to be able to have a little say in what's going on. Most of the people who take this job want to work here for as long as possible, we want to see the office grow into something great. Currently, when issues arise we are heard by leads but then it stops there. Nothing improves. The company is constantly trying to improve itself, however the company doesn't realize that it will be much easier by giving each individual a voice within the process. That's what start up life is about. Bastian constantly talks about challenging the status quo, however how can anyone challenge the status quo when they'll instantly get terminated at the second? The reason why people leave within 6 months is because they've exhausted all that they've can to try to improve the work relations, however they're not being heard. What do they get instead? They get terminated. Why? Because there are no set of rules to abide by, and any little thing can be used against you. In start ups, you want to treat ALL of your workers well, because happy works make for a happy company. Every piece of the company needs to be heard, and when you're failing your backbone, well then you're failing everything as a whole. The demand of the company has risen so much however instead of hiring enough people to take on the job, mandatory overtime is set in place and you have miserable workers by the end of the day unwilling to go to work the next.


  10. Helpful (5)

    A fun startup to work at

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Pro in San Francisco, CA
    Current Employee - Customer Service Pro in San Francisco, CA

    I have been working at Postmates part-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Generally a fun place to work if you enjoy a fast-paced, semi-high stress environment. But most coworkers are very cool and management is generally good.

    Cons

    Must be able to adapt to constantly changing procedures and policies. High turn-over in the Customer Service team due to difficult hours and scheduling.

    Advice to Management

    Value your Customer Service employees - they work hard and will stick with it if this remains a fun and rewarding place to work.


  11. Helpful (3)

    Poor management in CS team, and they don't really care.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in San Francisco, CA
    Former Employee - Customer Service Associate in San Francisco, CA

    I worked at Postmates part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Free lunch and snacks, if you can actually get some before all the "important" employees get theirs. CS is bottom of the barrel like any company, but Postmates is a place where you will be ignored for good work, without any hope to gain any real world experience. The people who work CS are great people, and are easy to get along with.

    Cons

    If you're not liked by the "mean-girls" (manager & leads) circle, expect a terrible time. The director of support is completely disconnected from the team, as well as the assistant manager and 80% of the leads. All the CS reps who actually work their butts off get ignored. You can only get promoted if you're liked by the mean-girls, or the CEO thinks you're a cute chick and wants you around. The CEO (Bastian) is also verbally abusive and will publicly shame you on slack (their chat system). HR even had to sit him down and tell him that it wasn't ok to do that. Pretty stressful environment, and they force you to do overtime. That's right, they will force you to do overtime. There is extremely high turn over, and it's obvious that it's due to very poor management. They train you for a few days and throw you in the deep end, then publicly shame you via email on who is under performing. If you're looking for something in-between jobs, it may worked out for you. It will take about 3-4 months before you could careless about the people and the company's lack of enthusiasm to keep their largest department consistent and efficient. For a company who isn't making a dime, you'd think they would work hard to make their CS team happy, thus keeping their users and couriers happy. Nope. There's no culture, no values, just a polished turd losing money, trying to get bought out. My advice is go work for Eat24 if you're looking at roles similar to this, they're making some real moves.

    Advice to Management

    Understand what management means, and learn to be leaders. Recognize and develop your talented employees. All CS reps can see who the top performers are, they send out daily metrics. So it's absurd that they ignore those numbers.



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