Potbelly Sandwich Works
2.9 of 5 133 reviews
www.potbelly.com Chicago, IL 5000+ Employees

Potbelly Sandwich Works Reviews

Updated Jun 30, 2014
All Employees Current Employees Only

2.9 133 reviews

                             

58% Approve of the CEO

Potbelly Sandwich Works President and CEO Aylwin B. Lewis

Aylwin B. Lewis

(72 ratings)

47% of employees recommend this company to a friend
133 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "Fun work environment, good overall environment with occasional live music"
    in 9 reviews
  • "I met some great people and I gained a lot of experience"
    in 8 reviews
Cons:
  • "It's hard to watch when the same people breaking the rules seem to get the most praise from upper management"
    in 9 reviews
  • "Extremely low pay with no incentive to work hard because you only see a percentage based pay increase ONCE a year"
    in 8 reviews
  • Show more review highlights

Reviews

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    Potbelly is growing - lots of opportunites

    Anonymous Employee (Current Employee)
    Chicago, IL

    ProsGreat training and development programs in place...I've seen many people excel and move up in positions over the years. If you are performing well, and express interest in moving up, there is plenty of opportunity, since we are in growth mode. The people who work at Potbelly are great.

    ConsI can't really think of anything..maybe more office space since we are growing? Hard to find conference space at times.

    Advice to Senior ManagementKeep up the good work

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Veteran employee

    Shift Lead (Current Employee)
    Lombard, IL

    Pros- Competitive pay
    - Flexible hours
    - Easy work

    Cons- Raises suck
    - A lot of changes

    Advice to Senior ManagementMake goals accomplishable without burning out your store staff.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Former worker

    Crew Member (Former Employee)
    Washington, DC

    ProsThere is room for advancement

    ConsSome of the management have trouble with showing favortism

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    It's a good company.. just not at my location

    Shift Leader (Former Employee)

    ProsOffered good pay, benefits, nice amount of time off
    The job itself was easy and I was well trained
    My associates and fellow managers were amazing..

    ConsI have encountered many other GMs of other stores within the company and they are all wonderful,, however the one in place at my current location has made every single person in the store hate the job and start looking for new places to work. He is condescending, irrational, and belittles the employees at every chance he can get. He talks to employees like they have no clue what is going on when it's really him that has no idea what is going on.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    1 person found this helpful  

    they suck

    General Manager (Former Employee)
    Dallas, TX

    Prosnone they can do anything right

    Consthey have the worst District manger

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    not worth it

    Associate (Current Employee)

    ProsI've met some of the coolest, most down-to-earth coworkers here. Everyone pretty much knew that the management was terrible and there was a certain feeling of togetherness in the eye of the storm.

    ConsWhere do I start....

    - Long hours with very little pay.
    - The management plays favorites.
    - Not enough people to work, so always understaffed. This is because people continually quit due to the poor management.
    - Very stressful environment.

    Advice to Senior ManagementAct like you care even a little about your employees.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    dissatisfied sums it up perfectly

    Analyst (Former Employee)
    Chicago, IL

    ProsHalf off sandwiches are a plus if you work for the corporate side. The ease of commuting if you live in Chicago is also a plus. Met some great people while I worked there, unfortunately, the majority of them were not in the department I worked in.

    ConsLong hours. expectations to be on call while you're on vacation, nights, weekends (even when you're not at a manager level). Sub par pay compared to anywhere else at least in the finance and accounting group.

    One issue was that as business grew, the resources supporting the business shrunk. People would continually leave and they would not be replaced. Or replaced with a temp that would instantly quit once they had a feeling for the departments and the long hours. Employees became more and more dissatisfied. I think the accounting and finance department (according to annual reviews) was the most dissatisfied department in the company and also had by far the highest turnover. The attitude within the department was like a cancer with a strong hatred for their job, which led to consistent turnover. It felt like everyone had an alternate agenda with others in the department and you could not trust anyone to not throw you under a bus. The majority of people spent their time bad mouthing peers, their boss, their bosses boss, or even their bosses boss but sang a completely different song when that person was around.

    But the biggest issue I had with Potbelly was middle management. The person that hired me moved to a different department a few months after I was hired and I inherited a new boss. The person that originally hired me was great and I could not think more highly of that person. But as soon as I met my new boss, I began looking for a new job -- I could tell it was not meant to be. This person was only was polite to people when he needed something from them, rude, overbearing, and had absolutely no people skills. I tried to be nice to this person and suck up like the rest of my group did while he was around, but that just wasnt in me.

    I wrote a really long review going into details about how terrible the working environment is but decided to delete it all and to sum it up like this: if you accept employment here in the finance department, expect the worst.

    Advice to Senior ManagementThe middle manager of the finance group should have no direct employees -- he does not have the skill sets needed to directly manage anyone. He will continually cause turnover just by being himself.

    Hire the appropriate amount of staff so employees dont have to work 55+ hour weeks as the job postings suggest. And if they have to work that long, compensate them for it. Instead of being so frugal with salaries/benefits, why not take a look at what all the turnover in that department costs?

    No, I would not recommend this company to a friend

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    Decent

    Certified Trainer (Current Employee)
    Richardson, TX

    ProsGreat food! Awesome atmosphere. High expectations. Hard work at times, but I'm ok with that...and still great food.

    ConsNot paid the equivalent of what the expectations are. Don't show interest in moving people up until they need someone, very self involved (as a company). Not the best treatment of "full timers"

    Advice to Senior ManagementTake alittle interest in your employees, consider higher pay for the higher expectations you place on us.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Ehhhh

    Cashier (Current Employee)
    Woodbridge, VA

    Prosthe people you work with make the experience fun

    Conslong hours with no nearly enough pay

    Advice to Senior Managementstop making quick changes (like extending store hours) without waiting to see how business is because that affects us as workers when our hours get cut severely

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Delivery Driver

    Anonymous Employee (Current Employee)
    DFW, TX

    Prosawesome customers, fun employees, live music

    Consvery stressful because we're perpetually understaffed, online system allows people to place delivery orders even when we don't have time slots available

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Glassdoor is your free inside look at Potbelly Sandwich Works reviews and ratings — including employee satisfaction and approval rating for Potbelly Sandwich Works CEO Aylwin B. Lewis. All 133 reviews posted anonymously by Potbelly Sandwich Works employees.