Potbelly Sandwich Works Reviews

Updated April 15, 2015
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2.8
194 Reviews
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Potbelly Sandwich Works President and CEO Aylwin B. Lewis
Aylwin B. Lewis
101 Ratings

Pros
  • Sometimes you have the pleasure of working with really great people (in 10 reviews)

  • Fun work environment, good overall environment with occasional live music (in 9 reviews)

Cons
  • Ironically upper management is theoretically blind to the lack of integrity (in 12 reviews)

  • Extremely low pay with no incentive to work hard because you only see a percentage based pay increase ONCE a year (in 9 reviews)

More Pros and Cons

Employee Reviews

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  1. Great idea, not so great implementation.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Delivery Biker in Cleveland, OH
    Former Employee - Delivery Biker in Cleveland, OH

    I worked at Potbelly Sandwich Works part-time (less than a year)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Very customer service oriented. Great teammates and shift leaders. Great regular customers. Discounts on food during shifts. Great hours in the beginning. Unique and fun experience.

    Cons

    Management seemed disconnected from the rest of the team. Was very quick to make empty promises or play favorites. Didn't seem to care about the health and safety of their employees. (Sent delivery bikers out in terrible weather conditions)

    Advice to Management

    Work with the shift leaders more closely and remove the culture of negativety thats already rampant in the employees. Go back to the roots of this company.

  2. At first it was great, but after a while...meh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate
    Current Employee - Associate

    I have been working at Potbelly Sandwich Works part-time (more than a year)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    The people (for the most part) were awesome
    Great flexibility
    Really don't need skills to work there (just be nice)
    Good to put on resume
    They will hire anyone that has time (really don't need experience)
    Depending on the shift leader, the shift may be not stressful

    Cons

    Managers really do not know how to schedule
    The shift leaders and managers do not care about the employees if its against a customer
    They do not take into consideration days requested off
    They promote people based off of preference, not skill
    People that do not have great work ethic train people (see above)
    The raise is minimal (They expect you to be grateful)
    They care more about the numbers and not if the employees are overworked

    Advice to Management

    It's good to not think as a corporation sometimes. Also, pleased take care of scheduling. People that work here (associates, CTs) consider potbelly a job, not a religion

  3. Great for initial growth, Profit focus over People Growth long term

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Potbelly Sandwich Works full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Strong culture in shops, teams truly want to improve daily and improve each other

    Cons

    Corporate Management has a tight grip on overall profit and not much else.

    Advice to Management

    Better coaching makes your time worth more, minimal advice and guidance with unknown expectations makes you look as foolish as those making mistakes unknowingly due to your poor coaching

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Potbelly is a wonderful place to work. If your stuck with night shifts it can be grueling, but its still fun!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Potbelly Sandwich Works

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The Potbelly Advantage! It's wonderful and the workers do stick to it!

    Cons

    Working only closing shifts. . .not fun but if you work hard the shift leads will help out

  6. Nice company to work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Potbelly Sandwich Works

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Nice company to work with

    Cons

    Not very good for career development

  7. Good Vibes, Great People, Horrible Job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Associate in Chicago, IL
    Former Employee - Store Associate in Chicago, IL

    I worked at Potbelly Sandwich Works full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    This company gave me all the hours I wanted, sometimes even 12+ per day!
    Depending on who was doing the schedule, most of my scheduling needs were met
    Incredibly flexible with short or long shifts (mostly long!)

    Cons

    They will call you on your only day off and ask you to come in.
    They will stand in the back and talk all night while you do everything by yourself.
    My PTO always seemed to disappear when I asked about it.
    I hope you didn't actually want your lunch break

    Advice to Management

    Pay your best employees for their time and hard work.

  8. Helpful (2)

    Great Company To Grow With

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - District Manager in Detroit, MI
    Former Employee - District Manager in Detroit, MI

    I worked at Potbelly Sandwich Works full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Values and Culture are extremely strong in shops and local leadership, training is extensive and throrough

    Cons

    Work-Life Balance, Inconsistent/wavering, Great work ethic is not rewarded

    Advice to Management

    Reward and recognize hard workers, continue to grow culture up in the company, recognize patterns and work with teams to rectify

  9. Upper Management Lacks Hindsight

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Cincinnati, OH
    Current Employee - Anonymous Employee in Cincinnati, OH

    I have been working at Potbelly Sandwich Works full-time (more than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Getting an (almost) free meal for your 12 hour shifts. Listening to live music at lunch. Not much else in regards to positives about employment.

    Cons

    Working 60+ hours a week and only being paid for 40.
    District Management and up lacks focus on big picture, can not prepare new shops to run properly due to poor decision making and inability to see problems before they arise.
    Company not focused on development of associates or management, but is in an arms race to open as many new stores as possible that still lose money hand over fist.
    The only way to move up in the company is to suck up.

    Advice to Management

    Be more focused on people who know how to run a business, as opposed to people who suck up. Allow for training of associates and management for advancement, as opposed to running every shift with 2 fewer people than actually needed to try to save money. Long term financial outlook is not good.

  10. Helpful (1)

    Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager
    Current Employee - General Manager

    I have been working at Potbelly Sandwich Works full-time (more than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Great food. Benefits are so-so, pay is comparable to other simmilar concepts

    Cons

    Politics for future growth. Upper management only numbers driven and not into people development.

    Advice to Management

    Invest time into developing your people. Look at the turn over in the office as well as the operations management team. Reward the people that go above and beyond to better the company.

  11. Enjoyable and easy place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate/Certified Trainer in Highland Village, TX
    Former Employee - Associate/Certified Trainer in Highland Village, TX

    I worked at Potbelly Sandwich Works part-time (more than 5 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Great coworkers, Great managers, fun place to work, easy labor

    Cons

    Pay was not that great

Potbelly Sandwich Works Photos

Reston Town Center
Sandwich and Shake

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