Potbelly Sandwich Works Reviews

Updated August 18, 2015
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2.9
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Approve of CEO
Potbelly Sandwich Works President and CEO Aylwin B. Lewis
Aylwin B. Lewis
127 Ratings

Pros
  • Company is full of great people with great attitudes (in 10 reviews)

  • Flexible hours and great food ,nice for teams (in 8 reviews)

Cons
  • Upper management training is failing greatly (in 12 reviews)

  • Extremely low pay with no incentive to work hard because you only see a percentage based pay increase ONCE a year (in 9 reviews)

More Pros and Cons

247 Employee Reviews

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  1. Good High School job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Associate in Dublin, OH
    Current Employee - Store Associate in Dublin, OH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Potbelly Sandwich Works part-time (More than a year)

    Pros

    They were very flexible with work hours. Most people very nice. You get to keep extra cookies the shop didn't sell. Very clean

    Cons

    People were flaky and sometimes rude. It's rare to make over $10 an hour unless you're a manager. Managers move around a lot so it's hard for new people to learn their jobs.

    Advice to Management

    Increase pay and fire the employees who don't care. Consider drug testing. Switch food over to organic. Allow employees to wear yoga pants.


  2. Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    Pros

    Until you get swamped with customers it is a very relaxing work environment. It feels as though everybody is on the same team and you all are experiencing the same things.

    Cons

    Some of the downsides our lack of benefits for full-time employees. Also, since new management has moved in a few years back employees no longer get free food for lunch

    Advice to Management

    With the company first started it has less of a corporate feel. As the company has grown new management has moved in. The new band is changed employee benefits and rules that make the company worse off to work for.


  3. Mostly a good job

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good company to work for if you are willing to do the work.

    Cons

    Senior leadership listens to themselves more than their employees.

    Advice to Management

    Act on survey results you receive


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Solid Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Certified Trainer in Indianapolis, IN
    Current Employee - Certified Trainer in Indianapolis, IN
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Potbelly is a solid company to work for if just starting out in the working field. Very flexible in terms of the schedule and the job is not that demanding were you can't balance work and school.

    Cons

    Some management is slow and needs to be worked on. Also the feeling that the company actually cares about it's associates sometimes is lacking.

    Advice to Management

    Make the associates feel needed and recognize there effort on a weekly basis at least. Also micromanaging is way to common amongst the shift leads.


  6. Fun enough

    • Work/Life Balance
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Positive people, you learn something new everyday

    Cons

    Gossip is rampant, happens a lot

    Advice to Management

    Be more open to the feelings and suggestions of your employees


  7. Was ok

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Fort Myers, FL
    Current Employee - Anonymous Employee in Fort Myers, FL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good benefits Good pay Great people

    Cons

    No work life bakance Travel

    Advice to Management

    Review upper management company goals


  8. Terrible Senior Leadership

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Decent pay, never a dull moment. Good benefits and vacation time- if you can find the time to use them... or lose them (PTO)

    Cons

    You'll be overworked to the max, with no work life balance. They are a growing company, so they need to step on you to get ahead... crabs in a bucket company mentality.

    Advice to Management

    Stop promoting people based on who kisses butt the best.


  9. not what it use to be

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Lead in Washington, DC
    Current Employee - Shift Lead in Washington, DC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Potbelly Sandwich Works full-time (More than 5 years)

    Pros

    Flexible hours half off meals family environment

    Cons

    Bad seeds..cultures not the same a lot of broken promises

    Advice to Management

    Remember people come first and its best to lead with effort


  10. No work-life balance, low pay for the work, empty promises

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Dallas, TX
    Former Employee - Assistant Manager in Dallas, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Potbelly Sandwich Works (More than 3 years)

    Pros

    Food, benefits, no super late nights

    Cons

    Hard physical labor, no work-life balance, low pay for the work involved

    Advice to Management

    Treat management like managers, not associates


  11. Helpful (1)

    General Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AM and GM in Chicago, IL
    Former Employee - AM and GM in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    I could make a great sandwich for myself or my friends. Sometimes the musicians were talented and could play well. There were some good hourly associates to work with, the ones that reported to work .

    Cons

    Long hours and slow to pay and make good on their promises. I wish I had read the reviews prior to accepting the position. It looked like fun from from the outside. The upper management removes all the fun aspects to the business and dwells on the negatives. Even if you are in a profitable well run store it is never good enough. Before you work for these folks practice working open to close then clean the oven at the end of the day. If you have a bad secret shopper, some broken equipment and a flake employee it can ruin your quarter.

    Advice to Management

    Treat your managers like they are adults and try being nice sometimes. Pay like the other companies do and perhaps throw in a holiday with pay. Stop with the preachy potbelly advantage.



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