Potbelly Sandwich Works

  www.potbelly.com
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Potbelly Sandwich Works Reviews

Updated August 21, 2014
Updated August 21, 2014
139 Reviews

2.8
139 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Potbelly Sandwich Works President and CEO Aylwin B. Lewis
Aylwin B. Lewis
77 Ratings

Review Highlights

Pros
  • Company is full of great people with great attitudes (in 9 reviews)

  • Fun work environment, good overall environment with occasional live music (in 9 reviews)


Cons
  • Ironically upper management is theoretically blind to the lack of integrity (in 10 reviews)

  • Extremely low pay with no incentive to work hard because you only see a percentage based pay increase ONCE a year (in 9 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Cashier

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier
    Former Employee - Cashier

    Pros

    I enjoyed meeting new people, seeing new faces everyday. I made a "family" there with amazing people. Some room for growth but not a lot.... you'd have to be there for like 3 years to be making like $12/hour

    Cons

    Low pay and not enough hours. I personally started out as a cashier with a lot of customer service experience but I still made minimum wage. On top of that you will not get a "full-time" position unless your going to be a manager or an assistant manager but sometimes even they only get pat-time. The hours they would schedule me would always interfere with my school hours and I would tell them multiple times.

    Advice to ManagementAdvice

    You need to enforce that there is room for growth because I personally didn't feel that way

    Doesn't Recommend
    No opinion of CEO
  2.  

    Sideways Solute

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate  in  Southfield, MI
    Current Employee - Associate in Southfield, MI

    Pros

    -Clean and sanitary workplace (I still eat at PB's long after I've resigned)
    -Meetings designed to ensure everyone is on the same page.
    -Cross training and possibilities for promotion.

    Cons

    -Everything can fall apart without the right management. Luckily, I had great managers...but I've seen other stores throughout my area with less than acceptable store policy implication.

    Advice to ManagementAdvice

    I loved worked at PB and made some lifelong friends there. But the cleanliness, efficiency of operation, customer satisfaction, and various other factors of are all made or broken by the leaders in charge. Be firm and take charge, be fair and assertive...don't get taken advantage of, your employees are your friends OUTSIDE the workplace.

    Recommends
    Positive Outlook
  3.  

    company lacks foresight.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    Pros

    interacting with customers is fun at times, otherwise, their simply is not anything else to write about here as a positive. can't wait to get out of here.

    Cons

    hours- 60/70 hour work weeks as a salaried manager while you are only payed for 40.

    regional management - lacks foresight. continues to ignore impending problems until they are too late to fix.

    if you enjoy sucking up you well be promoted instantly, if you kno how to run a business, you have little chance of advancement

    Advice to ManagementAdvice

    quit micromanaging

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Great company, great values, perfect environment!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Lead  in  West Lafayette, IN
    Former Employee - Shift Lead in West Lafayette, IN

    Pros

    The culture of the company is very open to consumer and staff input. The work atmosphere is fun and not stressful. It is a very flexible company.

    Cons

    It is a restaurant, so there are times where you have to work on the weekends and week nights. The hourly rate could be more competitive and employee benefits could be improved with offering stock options.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great culture. I love this company...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Houston, TX
    Current Employee - Manager in Houston, TX

    Pros

    The culture from the top down is what I love about Potbelly. Their mission statement or "Potbelly Advantage" is what drove me to work here - hearing the passion in which we speak of Potbelly makes me want to do my best here. The people are important - from the managers to the associates. I also love our customers - the regulars and the new ones. Telling people about Potbelly and why we have the best sandwiches is a fun part of my job.

    Cons

    Takes a long time to get things done. The company is very frugal with their money - abnormally so. They ask a lot of their GM's as far as paperwork and administrative work. Sometimes they ask for GM's/ DM's to focus on one thing and then all of a sudden - change the focus to something else abruptly so that it is difficult to accomplish the original goal. The DM's feel a lot of the pressure from upper level management. Also - sometimes the way in ehich they project labor makes it hard to create a schedule for hourly associates that makes them want to work at Potbelly as opposed to competitors.

    Advice to ManagementAdvice

    It takes money to make money, so don't be afraid to spend it when needed. Give the shops more labor dollars. The managers work very hard.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Corporate sucks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Lead  in  Des Plaines, IL
    Current Employee - Shift Lead in Des Plaines, IL

    Pros

    Great with flexibility with hours. The employees become your family.

    Cons

    They don't like you to work overtime and do not pay extra for holidays. They give small yearly raises based on the stores overall performance. The average raise is about 20 cents...

    Advice to ManagementAdvice

    Give better raises, pay extra for holidays.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great place for a first time job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Employee  in  Warrenville, IL
    Former Employee - General Employee in Warrenville, IL

    Pros

    lots of cool people, most of the time not bored, great food

    Cons

    Some odd people working there

    Advice to ManagementAdvice

    some managers are very condescending

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Support Center works with lean resources

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    Pros

    Exciting brand that has a good future.
    Meal discount.
    Great teamwork among co-workers.

    Cons

    Leadership keeps asking for more output without providing the necessary resources.
    Little flexibility in work schedule.
    Poor work/life balance.
    Overkill from managment on the company culture.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    Fast paced, fun restaurant business concept with great training program and opportunity to grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Manager  in  Washington, DC
    Current Employee - Shift Manager in Washington, DC

    Pros

    flexibility, working environment, human approach, training program

    Cons

    stressful environment, non-professional behavior of associates, time pressure lack of communication from upper management, poor HQ help support

    Advice to ManagementAdvice

    upper management level should listen to concerns of lower management

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    good times

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sandwhich Maker  in  Arlington, TX
    Former Employee - Sandwhich Maker in Arlington, TX

    Pros

    half off sandwiches
    good hours
    works well with schedule
    good for a high school student
    great part time job

    Cons

    dont really have any cons to write about
    management could have been a little more attentive

    Advice to ManagementAdvice

    idk

    Recommends
    Positive Outlook
    Approves of CEO

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