Pottery Barn Reviews

Updated October 21, 2014
Updated October 21, 2014
260 Reviews
2.9
260 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Pottery Barn President Laura J. Alber
Laura J. Alber
99 Ratings

Review Highlights

Pros
  • Great discount on some nice merchandise in all WS brands, even catalog purchases (in 26 reviews)

  • The environment is super nice, product is easy to stand behind & the 40% employee discount is awesome (in 24 reviews)


Cons
  • Store Managers are treated with such disrespect by upper Management (in 20 reviews)

  • low pay, creates competition even when pay is not on commission (in 19 reviews)

More Highlights

Employee Reviews

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  1. 3 people found this helpful  

    The "Mantra" of "People First" of this company no longer exists.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager
    Former Employee - Assistant Manager

    I worked at Pottery Barn full-time (more than 5 years)

    Pros

    Great discount even though now it has changed (another thing taken away from the associates so that may be really a "Con". Fairly flexible with giving time off when needed. Wonderful team with a willingness to pitch in.

    Cons

    Too much expecation is put on the associates and setting standards that are sure to make the associates fail.. There is a lot of burnout. Hours are based on entire staffing including those who go on in home appointments leaving managers understaffed in the stores to service the customers properly. It is no longer humanly poosible to give "World Class Service" the way it shoudl be and was. Very sad to see this component of what Pottery Barn used to be known for being so diluted as well as the "People First" culture virtually kicked to the wayside. Used to be a great place to work for but not anymore.

    Advice to ManagementAdvice

    The original CEO believed that if you take care of your staff, well then your staff will take care of you and do what you need to be done in order to be successful. What the original culture of "People First" was really about worked. The new leadership in place now need to revisit that philosophy and read "Howard's Rules" on a daily basis, most especially #2 and #4. Perhaps Ms. Alber has forgotten that aspect of the business that Mr. Lester worked so hard to instill into the company. He was a man of great vision. Mis. Alber has lost sight of that vision. Yes, you want to make the shareholders happy and grow and be financially successful but if the people who work for you aren't happy they won't do a good job.

    Doesn't Recommend
    Disapproves of CEO
  2.  

    It was a great experience, I learned and grew so much there in the field of customer service and warehouse.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative/Warehouse Clerk in Manhattan Beach, CA
    Current Employee - Customer Service Representative/Warehouse Clerk in Manhattan Beach, CA

    I have been working at Pottery Barn as a contractor (more than 3 years)

    Pros

    I enjoyed coming to work everyday, the clients, coworkers, and managers were all a pleasure to be around and work with on a daily basis.

    Cons

    In the time I was there I really didn't get to experience any negatives vibes at all.

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 1 person found this helpful  

    A truly great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior District Manager
    Current Employee - Senior District Manager

    I have been working at Pottery Barn full-time (more than 10 years)

    Pros

    The reason I have worked for this organization for so many years is the talent, the service (both internally and externally), and the desire for excellence in all that our company does. I have the honor of working with, what I think, are the absolute best teams in retail. From our sales and stock teams, to our design teams, to our leadership teams, our field organization is comprised with talented, passionate, dedicated individuals. We are led by an Executive team and supported by a Corporate team that is extremely innovative, supportive and relentless in their pursuit of excellence in service, in merchandising, and ultimately in our financial performance. This is not an organization for transient, short term thinkers. You must be open to direct feedback, be innovative at both a micro and macro level, have the ability to connect short term reasoning to long-term results, and be truly committed to the organization.

    Cons

    Technology is an opportunity for our organization. While our leadership team has acknowledged this fact, we do have some fairly large outages that will need to be addressed in the coming months/years to ensure we continue to support teams in offering the absolute best service possible.

    While our furniture demand is extremely exciting, our supply has struggled to keep up while maintaining the timeliness to the guest that we strive to deliver. On a good note, this has allowed our organization to hire additional headcount within our supply chain; we do have some catching up to do to ensure we stay competitive.

    Advice to ManagementAdvice

    Please keep asking what teams need. We appreciate your openness and willingness to listen. The more you ask, the more you will hear and therefore the better off we will be. Continue to be very strategic with resource allocation. With our business trend continuing to evolve, it will be essential that we continue to think differently on how and why resources are allocated the way they are. Finally, as the size of our organization grows, it will be imperative that we come up with creative ways to ensure all Associates are informed of the great things happening across all brands and across all functions. We have so much to be proud of both internally and externally. We need to ensure we are communicating those milestones and celebrating with our Associates.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    Wonderful company to build a career with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - District Manager
    Current Employee - District Manager

    I have been working at Pottery Barn full-time

    Pros

    I get to work with and for amazing people. We work really hard, mentally and physically, but we have a great time and are always learning! There is truly never a dull moment. My corporate partners are great to work with and are a wonderful resource to me. We are encouraged to think of new ways to grow our business and really embrace the shopkeeper mentality. The field is always asked for ideas and our opinions are valued.

    Cons

    Lots to balance, but I am never bored. As we continue to add services in our stores (which is great), we are having to figure out exactly how to balance our payroll store by store. Definitely a learning curve but it is in our DNA to problem solve,so I know we will get through this pain point.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Hard work - low pay

    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Pottery Barn part-time (more than 5 years)

    Pros

    Great general manager and co-workers. Nice line and discount.

    Cons

    Sales expectations for sales associates high with no rewards. $11-$12 per hour and no commission. Don't need a $5 Starbucks card for high sales, thank you.

    Many returns from customers and poor quality / craftmanship on much of furniture and decor.

    Advice to ManagementAdvice

    Pay employees a MINIMUM of $15 per hour

  7.  

    Ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pottery Barn full-time

    Pros

    you get to Work around pretty things

    Cons

    low pay for physical work

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    I enjoy working for Pottery Barn, every single day!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pottery Barn full-time (more than 10 years)

    Pros

    People 1st Culture, a place where you can be an entreprenaur, a place you can bring your best self every day, a place where our customers inspires us! We have amazing people that choose to work for our Brand! The product, the astetic, our beautiful stores!

    Cons

    The workload can be much payroll structure supports.
    The technology needs to be updated.
    We need to be better at delivering our product to our customers.

    Advice to ManagementAdvice

    Find a way to really know when we disappoint a customer and find a way to resolv or offer the product in a time frame the customer expects. Allow stores to have the full assortment of product in one easy way to order for the customer.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great Ambiance, Room for advancement, Love it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Holliday Coordinator in Novi, MI
    Current Employee - Holliday Coordinator in Novi, MI

    I have been working at Pottery Barn part-time (less than an year)

    Pros

    Love the product and my coworkers
    Everybody is willing to help
    Flexible Schedule

    Cons

    Working week end, lots of pressure, you have to be active for hours during the day

    Advice to ManagementAdvice

    More meetings are required so you can listen to employees concern
    Internal promotion

    Recommends
    Positive Outlook
  10.  

    Stock Assoc

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Stock Associate
    Former Employee - Stock Associate

    I worked at Pottery Barn full-time

    Pros

    Great hours, easy to ask for time off if needed it, management great to work with

    Cons

    Not enough room for raises/advancement. Over priced ,merchandise for the quality of product selling.

    Recommends
    No opinion of CEO
  11.  

    Best Retailer in the World!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior District Manager
    Current Employee - Senior District Manager

    I have been working at Pottery Barn full-time (more than 10 years)

    Pros

    Outstanding leadership from the top down, best associates in retail!!! Rich culture and tremendous room for growth for humble leaders that strive to do right for store teams and customers. Great pay and benefits for store associates and managers. The design services program couples associates passion for interior design with the customers love for our products. Fast paced, service focused environment that invests in its people!!!

    Cons

    Complexity of supply chain consumes a lot of operating cost,

    Recommends
    Positive Outlook
    Approves of CEO

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