Pottery Barn Reviews

Updated September 17, 2014
Updated September 17, 2014
245 Reviews
2.8
245 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Pottery Barn President Laura J. Alber
Laura J. Alber
91 Ratings

Review Highlights

Pros
  • Great discount on some nice merchandise in all WS brands, even catalog purchases (in 21 reviews)

  • The environment is super nice, product is easy to stand behind & the 40% employee discount is awesome (in 20 reviews)


Cons
  • low pay, creates competition even when pay is not on commission (in 16 reviews)

  • Store Managers are treated with such disrespect by upper Management (in 14 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    A good learning experience.

    Former Employee - Sales Associate  in  Palo Alto, CA
    Former Employee - Sales Associate in Palo Alto, CA

    I worked at Pottery Barn part-time for less than a year

    Pros

    The company culture is great. It doesn't feel much like being in a retail environment. Colleagues are like one big family.

    Cons

    Not much room for growth.

    Recommends
    Approves of CEO
  2.  

    Was not a good fit for this company nor vice versa.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at Pottery Barn full-time

    Pros

    Great training ground if you're just starting out in a particular retail specialized function such as distribution, planning, merchandising, etc.

    Cons

    New employees coming in with past depth of experience were not valued IMO. They are leveled down from prior companies (even if like or even greater volume experience). VP's were taking on tasks which I'd done at an assistant level elsewhere. It was not an empowering environment. Micro-managed from top down. You are put in a specialized category (i.e. - brick & mortar retail) which limits you from being able to learn another channel for experience. Once in this channel, you are unlikely to change to DTC

    Advice to ManagementAdvice

    Empower your employees. Delegate and let them go to run their businesses.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Loved it! Great company to work for.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pottery Barn

    Pros

    Great multi brand discount, good benefits. You feel like you have a voice!

    Cons

    Long hours at holiday time. Any retail job can be awful if you work with the wrong managers but great if you have an awesome team.

    Advice to ManagementAdvice

    Don't cut payroll so much that the people who are working are stretched too thin and stressed. That creates burnout and turnover.

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  5. 1 person found this helpful  

    The company's core values are sound, but they dont always get translated to the lowest rung of employees.

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Pottery Barn full-time for more than 8 years

    Pros

    Loving the store as a customer makes for a similar experience as an employee. The season nature of the product means you constantly working with new, fresh, exciting and desirable items. Its easy to sell to customers because they love the latest, newest looksfor their homes.

    Cons

    Scheduling is sometimes crazy, but that could vary depending on the manager writing the schedule. There is more pressure now to meet specific sales goals than in previous years.

    Advice to ManagementAdvice

    The metrics are way off when a $14/hr associate is expected to sell $600/hr.

    Positive Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    A customer service oriented company that sells fun, creative merchandise.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pottery Barn full-time for more than 5 years

    Pros

    compensation, benefits, employee discount, great co-workers

    Cons

    continuously increasing workload, disconnected upper management, company values on the decline

    Recommends
  7.  

    A wonderful home away from home, quite literally

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Casual Sales Associate  in  McLean, VA
    Current Employee - Casual Sales Associate in McLean, VA

    I have been working at Pottery Barn part-time for less than a year

    Pros

    Close knit family between managers and employees, in-depth 4 day training process, full team meetings to help with seasonal orientation, great relationship between the 3 PB brands of PB/Teen/Kids,

    Cons

    Not a huge amount of upward mobility in growth, sales goals don't necessarily seem attainable to new employees, such a large amount of merchandise is online only and many customers want to be able to see things in stores so it is possible to lose customers this way,

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great work enviornment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Pottery Barn part-time

    Pros

    Fun environment, great people and fast paced

    Cons

    low pay and always changing

    Advice to ManagementAdvice

    Value your employees. They are hard working and deserve better pay

    Recommends
    Neutral Outlook
  9.  

    Terrible leader. Easy job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operation Coordinator  in  Dallas, TX
    Current Employee - Operation Coordinator in Dallas, TX

    I have been working at Pottery Barn full-time for less than a year

    Pros

    Good pay. Okay benefits. Work life balance

    Cons

    No training. Poor leadership. Drama

    Advice to ManagementAdvice

    Better training for upper level management

    Recommends
    Positive Outlook
    No opinion of CEO
  10. 3 people found this helpful  

    NOT people first!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Pottery Barn

    Pros

    Talented and dedicated coworkers. Product is hip and fun to sell. 40% discount, although pay is too low to purchase anything.

    Cons

    Absolutely never enough people scheduled. Constant cuts of hours. Expectations for Design Studio Specialists without proper pay, support or adequate time to actually design are absurd!

    Advice to ManagementAdvice

    Practice what you are preaching! Really put people first! Focus on customer service and employee appreciation instead of an obsessive focus on reports, conference calls and metrics!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 3 people found this helpful  

    Expecting more and more work for no more pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Design Studio Specialist
    Current Employee - Design Studio Specialist

    I have been working at Pottery Barn part-time for more than 5 years

    Pros

    Nice product beautiful environment if you like interiors, I had a great GM and our district manager was also really good. We have lots of regular customers at our store who are lovely.

    Cons

    New district manager who has been very unpleasant to the store manager and drove her out. Expectations of the mostly part time staff to visit customer home and give design advice with very little training and no extra pay. Hours constantly cut so you can't do your job properly.

    Advice to ManagementAdvice

    Pay your people properly don't think that respect is something the store staff gives to the customer but corporate needn't give to the people working in your stores.

    Doesn't Recommend
    Neutral Outlook

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