Pottery Barn Reviews

Updated March 30, 2015
327 reviews filtered by
  • Any Location
  • Any Job Title
2.8
327 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Pottery Barn President Laura J. Alber
Laura J. Alber
138 Ratings

Pros
  • Great discount on some nice merchandise in all WS brands, even catalog purchases (in 25 reviews)

  • Employee Discount is good if you want to refurnish your home (in 20 reviews)

Cons
  • Store Managers are treated with such disrespect by upper Management (in 20 reviews)

  • low pay, creates competition even when pay is not on commission (in 19 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Pottery Barn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pottery Barn

    Pros

    great people and fun friends

    Cons

    never supported by higher management

    Recommends
    Neutral Outlook
    Approves of CEO
  2. Fabulous training, hard working and devoted people, dedicated to the company and their profession.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pottery Barn full-time (more than a year)

    Pros

    The discount is a huge plus but being able to work with great product.

    Cons

    The people can be trying, confusing direction at time.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 3 people found this helpful

    Design Studio Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Design Studio Specialist in Atlanta, GA
    Former Employee - Design Studio Specialist in Atlanta, GA

    I worked at Pottery Barn full-time (less than a year)

    Pros

    Flexible work schedule. Helpful management.

    Cons

    The Design Services are free - so if you do a ton of work or if you do a tiny bit of work, its the same $11/hr. You also cannot take tips for your services. SO essentially, you could do a lot of work and not really be compensated for it.

    Recommends
    Neutral Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 1 person found this helpful

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pottery Barn

    Pros

    Love the company, Great Discount great people!

    Cons

    Need to train people better, I watched 4-5 hours of DVDs and then was put on the floor to work without any real training. They only hire management positions and 'Casual Sales' so that they don't have to pay out benefits to part-time or full-time employees which means for most people this is a second job. There is a staff of about 14 causal sales employees that all work like one to two days a week.

    Advice to ManagementAdvice

    I think an interactive computer sales simulated program would greatly benefit new employees! where they can learn to work the register and walk through different situations before being with a customer and no manager around.

    Recommends
    Positive Outlook
  6. Great management and wonderful work experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Stock Associate in San Diego, CA
    Former Employee - Stock Associate in San Diego, CA

    I worked at Pottery Barn part-time (less than a year)

    Pros

    Great atmosphere, employee benefits and pay, amazing staff and company culture. There was never a problem working out shifts and there is always a positive spirit around the store.

    Cons

    There are no real cons to this place. The only thing you should be aware of is that there is a lot of communication necessary in order to be as efficient and successful as possible.

  7. Sales associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pottery Barn part-time (more than 5 years)

    Pros

    Employee Discount, positive work environment

    Cons

    High expectations, low wages

    Recommends
    Positive Outlook
  8. Great store, but corporate management has room for improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pottery Barn

    Pros

    The discount and the opportunity to be creative and help people

    Cons

    The drive for sales with no personal incentives only benefits the corporate management. Payroll is always being cut and product prices are being raised. Even when a store does really well, they don't congratulate and thank the store, but rather ask how they can increase their sales more.

    Advice to ManagementAdvice

    Being nice can go a long way. Show more respect for your store teams, celebrate their success and help improve their short-comings instead of demeaning them. Provide better quality products that sell themselves.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 6 people found this helpful

    Not as people first as you might think

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Manager
    Current Employee - Associate Manager

    I have been working at Pottery Barn full-time (more than a year)

    Pros

    Great discount! beautifil product. Some training.

    Cons

    Payroll is always tight and you can feel constantly under-staffed. plus i think they are not very good at training or onboarding due to short payroll and you just learn in the moment.

    Not happy after being awarded presidents club silver for selling $500,000 worth, top performer in pbccs, soild excel of sph, and making company email requirements, that i am a bad fit for the company!

    Advice to ManagementAdvice

    Take the time to develop your managers. Make time in payroll to secure proper training.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  10. No work life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pottery Barn

    Pros

    Discount employees are great and the product is awesome

    Cons

    Work all the time. Dozens of emails to your phone daily

    Advice to ManagementAdvice

    More vacation time

    Recommends
    Positive Outlook
    Approves of CEO
  11. A mixed bag - wonderful positives and difficult drawbacks.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pottery Barn

    Pros

    Wonderful employees - bright, educated, creative, hardworking, many often going beyond the call of duty for customers on a regular basis. A real sense of family.

    Cons

    The last 3-5 years have seen a dramatic shift in the company. The emphasis is on numerics primarily and the customers as well as the employees appear to be on the bottom of the priority list. The decisions from corporate seem short-sighted. There is also a lack of communication and transparency within the company. The technology is drastically dated and results in customers waiting far too long to be rung up for purchases. Customers also wait too long to have their furniture delivered to them. The customer service is inadequate. Extreme frugality within the company has the number of employees on the floor inadequate to manage the needs of the customers and do all the other tasks that are required to run a busy store. Design Studio Associates are paid no more than regular associates even though the position carries far more duties and responsibilities. There are inadequate compensations for regular high performers. Opportunities for advancement seem very limited.

    Advice to ManagementAdvice

    There should be more diversity and men in upper management. It would provide some balance and perspective in planning and decisions. Show more appreciation to your employees.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

Work at Pottery Barn? Share Your Experiences

Pottery Barn

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.