Pottery Barn

www.potterybarn.com

Pottery Barn Reviews

Updated January 28, 2015
Updated January 28, 2015
301 Reviews
2.7
301 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Pottery Barn President Laura J. Alber
Laura J. Alber
127 Ratings

Review Highlights

Pros
  • Great discount on some nice merchandise in all WS brands, even catalog purchases (in 25 reviews)

  • Employee Discount is good if you want to refurnish your home (in 20 reviews)


Cons
  • Store Managers are treated with such disrespect by upper Management (in 20 reviews)

  • low pay, creates competition even when pay is not on commission (in 19 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 5 people found this helpful  

    Run of the mill retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Casual Sales Associate in Winter Park, FL
    Current Employee - Casual Sales Associate in Winter Park, FL

    I have been working at Pottery Barn

    Pros

    Good discount. Well known company.
    Fellow employees are nice people to work with as well as managers.
    Beautiful products to sell.

    Cons

    They don't hire anyone except managers full time to avoid paying benefits.
    Low wages.
    They are too cost cutting to hire a cleaning crew so the employees have to clean even the restrooms.
    if you don't like "corporate " rules, not a good place to work.

    Advice to ManagementAdvice

    Update your antiquated POS to simplify the process.
    Pay your design specialist a commission.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Stock

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pottery Barn

    Pros

    Coworkers are nice, discount is helpful, and entry level pay is very good for retail.

    Cons

    In the months after Christmas there are no hours for anyone. Training is very limited and you will likely be asking for help from the more senior associates for simple tasks.

    Advice to ManagementAdvice

    Invest more time in training employees and do not hire so many employees.

    Recommends
    Positive Outlook
  3. 1 person found this helpful  

    Great company but low wages

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Chicago, IL
    Former Employee - Sales Associate in Chicago, IL

    I worked at Pottery Barn

    Pros

    It's a fun team environment that offers flexible scheduling and supportive leadership with great discounts on merchandise.

    Cons

    Very low wages. No commission for sales. Non-negotiable holiday hours. And the customers can be very snobbish.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 3 people found this helpful  

    great learning experience

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pottery Barn

    Pros

    working with a great team

    Cons

    they hire outside managers rather than working on promoting team members already on team

  6.  

    Good Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pottery Barn

    Pros

    Good Place to work, pay decently.

    Cons

    Not very culturally or ethnically diverse.

    Recommends
    Positive Outlook
  7.  

    Loved working at Pottery Barn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Casual Sales Associate in Chandler, AZ
    Former Employee - Casual Sales Associate in Chandler, AZ

    I worked at Pottery Barn

    Pros

    Great people. Best place to learn about Customer Service. Wonderful discount and you learn a lot about decorating if you choose to. It was fun to work with nice people and managers. It makes the time go so fast.

    Cons

    Working holidays and weekends. That is just part of retail. There was a lot of turn-over with managers, but usually it was fine and they were nice to work for.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Actions speak louder than words

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in San Francisco, CA
    Current Employee - Sales Associate in San Francisco, CA

    I have been working at Pottery Barn part-time (more than a year)

    Pros

    All the associates I worked with quickly became family. Great team effort of lower level employees. Great discount.

    Cons

    General manager seem stuck between exceeding expectations of district and cooperate and still treating store level employees as human beings. While mission statements and the desires the company spells out in the employee handbook all sound great, it seems corporate has gotten a little too big to make sure these ideas and policies make their way to the sales floor on a consistent basis.

  9.  

    Very Nice Company to Work For

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Atlanta, GA
    Former Employee - Sales Associate in Atlanta, GA

    I worked at Pottery Barn full-time (more than a year)

    Pros

    Training is good, policies are fair, work life balance is great.

    Cons

    Pay is not that great

    Advice to ManagementAdvice

    Keep doing what you're doing

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    High-energy environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pottery Barn

    Pros

    Excellent discount, great company values

    Cons

    Expects employees to handle too many tasks with small staff.

    Advice to ManagementAdvice

    Hire more qualified candidates!

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  11. 8 people found this helpful  

    Huge disconnect between corporate and the store management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager
    Current Employee - Operations Manager

    I have been working at Pottery Barn full-time (more than 3 years)

    Pros

    I worked for another WSI label in the past, and the same thing then can be said now: I work with an immensely talented group of people. You really do have the opportunity to work with a very strong, intelligent team at a WSI branded store. The management at the store level do care for you as a person. And the employee discount is indeed generous and helps offset some of the craziness you deal with on a regular basis.

    Cons

    I have worked for a number of retailers in the past, and without question, I've never seen a company put the workload on their managers that Pottery Barn does. Especially during the 2014 holiday season, we were whipsawed back and forth with multiple emails and directives, sometimes directly countermanding each other, within a matter of hours. It definitely has a feel of the left hand doesn't know what the right hand is doing; especially when someone in a cubicle at the SF home office makes a decision that requires extra payroll expense for the stores to get done, but yet, there is no extra payroll to actually complete the task. And why on earth would you schedule a jet trip for the company principals to visit during holiday season?

    Advice to ManagementAdvice

    I wish the company would solicit feedback on the growing disconnect between the managers in the field and the home office. We aren't given that opportunity at any point, and until we can, I fear things will only get worse.

    Doesn't Recommend
    Neutral Outlook

Work at Pottery Barn? Share Your Experiences

Pottery Barn

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.