Pottery Barn Reviews

Updated August 19, 2014
Updated August 19, 2014
244 Reviews

2.8
244 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Pottery Barn President Laura J. Alber
Laura J. Alber
91 Ratings

Review Highlights

Pros
  • Great discount on some nice merchandise in all WS brands, even catalog purchases (in 21 reviews)

  • The environment is super nice, product is easy to stand behind & the 40% employee discount is awesome (in 20 reviews)


Cons
  • low pay, creates competition even when pay is not on commission (in 16 reviews)

  • Store Managers are treated with such disrespect by upper Management (in 14 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    A wonderful home away from home, quite literally

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Casual Sales Associate  in  McLean, VA
    Current Employee - Casual Sales Associate in McLean, VA

    I have been working at Pottery Barn part-time for less than a year

    Pros

    Close knit family between managers and employees, in-depth 4 day training process, full team meetings to help with seasonal orientation, great relationship between the 3 PB brands of PB/Teen/Kids,

    Cons

    Not a huge amount of upward mobility in growth, sales goals don't necessarily seem attainable to new employees, such a large amount of merchandise is online only and many customers want to be able to see things in stores so it is possible to lose customers this way,

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    The company's core values are sound, but they dont always get translated to the lowest rung of employees.

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Pottery Barn full-time for more than 8 years

    Pros

    Loving the store as a customer makes for a similar experience as an employee. The season nature of the product means you constantly working with new, fresh, exciting and desirable items. Its easy to sell to customers because they love the latest, newest looksfor their homes.

    Cons

    Scheduling is sometimes crazy, but that could vary depending on the manager writing the schedule. There is more pressure now to meet specific sales goals than in previous years.

    Advice to ManagementAdvice

    The metrics are way off when a $14/hr associate is expected to sell $600/hr.

    Positive Outlook
    No opinion of CEO
  3.  

    Great work enviornment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Pottery Barn part-time

    Pros

    Fun environment, great people and fast paced

    Cons

    low pay and always changing

    Advice to ManagementAdvice

    Value your employees. They are hard working and deserve better pay

    Recommends
    Neutral Outlook
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  5.  

    A customer service oriented company that sells fun, creative merchandise.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pottery Barn full-time for more than 5 years

    Pros

    compensation, benefits, employee discount, great co-workers

    Cons

    continuously increasing workload, disconnected upper management, company values on the decline

    Recommends
  6. 3 people found this helpful  

    NOT people first!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Pottery Barn

    Pros

    Talented and dedicated coworkers. Product is hip and fun to sell. 40% discount, although pay is too low to purchase anything.

    Cons

    Absolutely never enough people scheduled. Constant cuts of hours. Expectations for Design Studio Specialists without proper pay, support or adequate time to actually design are absurd!

    Advice to ManagementAdvice

    Practice what you are preaching! Really put people first! Focus on customer service and employee appreciation instead of an obsessive focus on reports, conference calls and metrics!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 3 people found this helpful  

    Expecting more and more work for no more pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Design Studio Specialist
    Current Employee - Design Studio Specialist

    I have been working at Pottery Barn part-time for more than 5 years

    Pros

    Nice product beautiful environment if you like interiors, I had a great GM and our district manager was also really good. We have lots of regular customers at our store who are lovely.

    Cons

    New district manager who has been very unpleasant to the store manager and drove her out. Expectations of the mostly part time staff to visit customer home and give design advice with very little training and no extra pay. Hours constantly cut so you can't do your job properly.

    Advice to ManagementAdvice

    Pay your people properly don't think that respect is something the store staff gives to the customer but corporate needn't give to the people working in your stores.

    Doesn't Recommend
    Neutral Outlook
  8. 3 people found this helpful  

    Pay is good but working environment not great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Saint Paul, MN
    Current Employee - Sales Associate in Saint Paul, MN

    I have been working at Pottery Barn part-time for less than a year

    Pros

    They pay well and the discount is good. They have good intentions, but make a lot of empty promises.

    Cons

    It is a very disorganized environment. You are provided with little to no training. The associates are not all treated equally. The stockrooms are disorganized and often unsafe.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Company makes it hard to do your job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pottery Barn

    Pros

    Great discount at all the WS brands

    Cons

    Work life balance, out of date technology, and no communication with customer service reps

    Advice to ManagementAdvice

    Update technology you will make more money then you spend on the updates

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    not the company it once was

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Stock Associate  in  Geneva, IL
    Current Employee - Stock Associate in Geneva, IL

    I have been working at Pottery Barn part-time for more than 8 years

    Pros

    like the people I work with, very physical job, just enough hours for part-time job

    Cons

    goals set by corp. are also impossible to meet with the hours allotted by corp.
    never enough floor coverage, always cutting hours

    Doesn't Recommend
    No opinion of CEO
  11.  

    Very positive workplace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Associate  in  San Francisco, CA
    Current Employee - Sales Associate in San Francisco, CA

    I have been working at Pottery Barn part-time for less than a year

    Pros

    Great people, benefits, training, discounts

    Cons

    Low pay, promotions, long hours

    Advice to ManagementAdvice

    Smile

    Recommends
    Positive Outlook
    No opinion of CEO

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