Pottery Barn Reviews

Updated August 19, 2014
Updated August 19, 2014
244 Reviews

2.8
244 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Pottery Barn President Laura J. Alber
Laura J. Alber
91 Ratings

Review Highlights

Pros
  • Great discount on some nice merchandise in all WS brands, even catalog purchases (in 21 reviews)

  • The environment is super nice, product is easy to stand behind & the 40% employee discount is awesome (in 20 reviews)


Cons
  • low pay, creates competition even when pay is not on commission (in 16 reviews)

  • Store Managers are treated with such disrespect by upper Management (in 14 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Where I became a leader not a manager.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager
    Former Employee - General Manager

    I worked at Pottery Barn full-time for more than 3 years

    Pros

    Leadership training, design experience, clientele

    Cons

    Upper management out of touch, payroll restrictions, pie in the sky expectations on little labor.

    No opinion of CEO
  2.  

    It was fun because management was very relaxed but difficult very frequently due to unqualified management running stock

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Stock Associate
    Former Employee - Stock Associate

    I worked at Pottery Barn part-time for more than a year

    Pros

    Body building strength due to heavy lifting on a daily basis and running up and down stairs multiple times a day. Get to be outside mornings for delivery. Management very understanding with personal matters.

    Cons

    Never compensated for over a hundred miles personally used for deliveries. Never received a raise. Rarely received compliments for hard work. Unqualified manager for the tasks at hand.

    Advice to ManagementAdvice

    Do a way better job at hiring a manager for this position. Seek them out. Do not wait for them to apply.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Pleasant work environment.

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Pottery Barn part-time for less than a year

    Pros

    Managers and associates helpful to new team members. Clientele very nice.

    Cons

    Schedules posted weekly with non consistent hours.

    Advice to ManagementAdvice

    None

    Recommends
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 1 person found this helpful  

    Great!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pottery Barn full-time for more than 3 years

    Pros

    Great product, great discount and great team atmosphere

    Cons

    The DM's are not invested in the staff at all, and not interested at all in promoting from within. Training in general is scarce.

    Advice to ManagementAdvice

    Honestly folks, the best way to keep team morale is to promote from within. There is no work/life balance at all for management.

    Doesn't Recommend
    No opinion of CEO
  6.  

    Pottery Barn was a great place to work for; the management was well-trained and they had a good business model.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Stock Associate  in  Orland Park, IL
    Former Employee - Stock Associate in Orland Park, IL

    I worked at Pottery Barn part-time for less than a year

    Pros

    I worked in the stock room, so my hours were were pretty flexible and they never cut my hours. I felt that the management was supportive and they were really happy to help me when I had a question. They always kept me busy.

    Cons

    If you work in the stock room, it's difficult because you have to unpack and put away a lot of heavy objects. It's not a good job for someone who is small, like me, but the benefit was that we had a guy working there.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    great part time job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Bellevue, WA
    Former Employee - Sales Associate in Bellevue, WA

    I worked at Pottery Barn part-time for more than a year

    Pros

    understanding general manager, flexible hours

    Cons

    low pay, creates competition even when pay is not on commission

    Recommends
    Positive Outlook
    No opinion of CEO
  8. 3 people found this helpful  

    Management by abuse and umiliation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager - HQ
    Former Employee - Manager - HQ

    I worked at Pottery Barn full-time for more than 5 years

    Pros

    Discount. A few decent colleagues.
    After working here everything will feel like heaven

    Cons

    Mean spirited Prima Donnas in upper Management foster a culture of rudeness and disrespect.
    no work life balance, archaic systems, nepotistic, overworked, unrecognized, only these who can master the art of flattery will succeed.

    Advice to ManagementAdvice

    Hopeless

    Doesn't Recommend
    Disapproves of CEO
  9.  

    Not a fun part time job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pottery Barn

    Pros

    Great discount and some of the staff was friendly.

    Cons

    They didn't understand that many employees worked another full time job. They expected a lot for low pay. A lot of the staff were not friendly. The few times I had to call out over a two year period was AWFUL..they made me go through a phone chain and made sure to find a replacement…even when I had a horrible migraine….really

    Advice to ManagementAdvice

    Lighten up a bit!

    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Overworked and overworked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fire Putter Outer
    Current Employee - Fire Putter Outer

    I have been working at Pottery Barn full-time for more than 8 years

    Pros

    Just to have a job would be the only pro. I was going to say the discount but employees cannot afford to shop there.

    Cons

    Horrible infrastructure. This company has the most complicated and archaic systems in place. Resolving service issues consumes my entire day, sorry no time to execute the never ending display changes.

    Advice to ManagementAdvice

    you have unrealistic goals for your employees. Our time is completely absorbed by trying to find ways to fix customer problems. I give up.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pottery Barn

    Pros

    -great benefits, good team, great regional staff.

    Cons

    -takes a while to move up.

Worked for Pottery Barn? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.