Precision Door Service

  www.precisiondoor.net
  www.precisiondoor.net

Precision Door Service Reviews

3 Reviews
3.9
3 Reviews

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Scott Hackenberry
0 Ratings

Employee Reviews

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  1.  

    Customer Service Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Titusville, FL
    Former Employee - Customer Service Representative in Titusville, FL

    I worked at Precision Door Service full-time (more than 3 years)

    Pros

    Job security is excellent. This is a 24-hour call center environment, which means entry-level work with high turnover. Anyone that seriously wants to stick around, barring utter incompetence, will have a job for life.

    The benefits are great for full-time employees. The company offers the full range of insurance benefits at incredibly affordable rates, 401(k) with matching contributions, and generous vacation and sick time.

    The work itself is easy. Answer phones, chat with customers, write service requests, and dispatch technicians. Anyone can do the job.

    The senior management treats employees like family. It's a nationally-franchised company with a small business atmosphere at the corporate office.

    Cons

    Corporate call center services franchises around the country without any standardized service policy. Every franchise dictates their own rules, often changing them abruptly. Customer service employees must cope with doing the job differently depending on where the customer is calling from rather than providing uniform service.

    Customers know they'll never see you face-to-face and treat you accordingly. This is the nature of being in a call center.

    Franchises blame the corporate call center for everything, including their own failures. Designated contacts at franchise locations routinely fail to take ownership of problems escalated to them. Service technicians do not take responsibility for their own errors, knowing that when customers call to complain, they will not have to deal with the issue.

    There's limited upward mobility. The key management positions at the corporate HQ have extremely low turnover, so advancing to the level of managing the department or doing something beyond customer service grunt work is unlikely.

    Advice to ManagementAdvice

    Standardize service with a service level agreement with available fee-based services for special requests
    Charge more for franchises with a track record of unreliable service
    Clearly delineate roles for different positions (supervisors should not be doing the exact same thing as CSRs)

    Recommends
    Neutral Outlook
  2. 1 person found this helpful  

    Fair

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Dispatcher in Newark, DE
    Current Employee - Dispatcher in Newark, DE

    I have been working at Precision Door Service full-time (less than an year)

    Pros

    Nice working hours, Friendly employees

    Cons

    Local management not employee friendly

    Advice to ManagementAdvice

    Too many family members involved in local management

    Recommends
    Neutral Outlook
  3.  

    It is a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Technician in West Grove, PA
    Current Employee - Technician in West Grove, PA

    I have been working at Precision Door Service

    Pros

    Their is great pride in doing work well. The customer comes first so it is easier to satisfy customers because it's important to upper management.

    Cons

    There are some long hours on some days and in some seasons. The bosses are very astute about knowing where we are.

    Advice to ManagementAdvice

    Keep up the good work. Don't take so much of our crap. This is a great job and anyone would be happy about working here

    Recommends

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