Premera Blue Cross Reviews

Updated March 21, 2015
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3.1
166 Reviews
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Recommend to a friend
Approve of CEO
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Jeff Roe
4 Ratings

Pros
  • It's a good place to work if work / life balance is important to you (in 25 reviews)

  • Some good benefits, nothing exceptional though (in 13 reviews)

Cons
  • Work/life balance does not exist in some parts of IT (in 8 reviews)

  • Upper Management does not pay attention when issues are brought to their attention (in 8 reviews)

More Pros and Cons

Employee Reviews

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  1. Stressful !!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate in Spokane, WA
    Former Employee - Customer Service Associate in Spokane, WA

    I worked at Premera Blue Cross full-time (less than a year)

    Pros

    Nice officespaces. Great co-workers. Lots of opportunities to work from home.

    Cons

    Extremely stressful. Computer systems WAY too complicated, too many information screens without clear understanding. Customer quality lost in process.

    Advice to ManagementAdvice

    Apply less pressures to the employees answering phones. They are talked to rudely by clients they need more positive suppose from management.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. Worked at Premera 3.5 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Premera Blue Cross full-time (more than 3 years)

    Pros

    Good people to work WITH, nice location, benefits adequate.

    Cons

    Emperor has no clothes when it comes to the infrastructure and IT. They SAY they want employee input into systems but do not often follow through with that. VERY political right wing organization, and that is to the extent of publicly telling employees how to vote!

    Advice to ManagementAdvice

    Get your IT house in order to support your clinical staff. Stop lying to groups you are contracting with about the services you will provide. If your data doesn't back it up, don't sell it! Do the Right thing (like you say you do).

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. Benevolent dinosaur with decent pay and lousy bennies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center in Mountlake Terrace, WA
    Current Employee - Call Center in Mountlake Terrace, WA

    I have been working at Premera Blue Cross full-time (more than a year)

    Pros

    Against-traffic commute
    Very stable company flush with cash (and it shows)
    Company is respected/well thought of by vendors and business contacts
    Not shy about OT

    Cons

    Very very bad proprietary dinosaur software
    Starting pay is ok, but 10 shared sick/vacation days is insulting
    Call center trappings make for something of a "meat grinder" environment
    Management's go-to solution for inefficiency is to throw OT at it

    Recommends
    Neutral Outlook
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  5. Good values, great new CEO

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Mountlake Terrace, WA
    Current Employee - Director in Mountlake Terrace, WA

    I have been working at Premera Blue Cross full-time (more than 10 years)

    Pros

    Opportunities as a director to get involved in many parts of our business.

    Cons

    Technology is falling behind our competitors.

    Advice to ManagementAdvice

    Continue to turnover the senior management. They have done a super job of turning the company around the past 10 years, but Premera needs fresh ideas and energy to evolve into 2020.

    Recommends
    Neutral Outlook
  6. Good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Premera Blue Cross

    Pros

    This is a place where you work hard and learn a lot of new things, at least at some departments. I see a lot of internal hiring so there are opportunities to grow, just not very quickly.

    Cons

    Work-life balance is not good because of how much is expected of you. Benefits are not the best, not many rewards or company outings. Although, a Vision benefit is very good.

    Advice to ManagementAdvice

    Be more proactive and innovative.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. On balance, you may want to go somewhere else

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Washington in Mountlake Terrace, WA
    Former Employee - Washington in Mountlake Terrace, WA

    I worked at Premera Blue Cross full-time (more than 3 years)

    Pros

    Great people
    Excellent benefits package
    Location is simple from North Seattle

    Cons

    Long-term employees who hold the company back
    Will not put their money where their mouths are
    Slow as molasses processes
    Recruiting is very slow
    HR can be tricky to work with

    Advice to ManagementAdvice

    Pay attention to the business, not just on maintaining your power structure.

    Doesn't Recommend
    Neutral Outlook
  8. 1 person found this helpful

    Old Fashioned / Slow / Conservative / Highly Political

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Premera Blue Cross full-time (more than a year)

    Pros

    - Complacency is high, if you like that then this is the place to be

    Cons

    - No drive towards future technology
    - Lack of will to change
    - Incompetent lower management in certain business units

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9. Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager III in Mountlake Terrace, WA
    Current Employee - Project Manager III in Mountlake Terrace, WA

    I have been working at Premera Blue Cross

    Pros

    Great work life balance and friendly co-workers.

    Cons

    Behind the times. PMOs are maturing.

    Recommends
    Positive Outlook
    Approves of CEO
  10. Human Resources

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources in Mountlake Terrace, WA
    Former Employee - Human Resources in Mountlake Terrace, WA

    I worked at Premera Blue Cross full-time (more than 8 years)

    Pros

    Jeff Roe CEO ,SMG/EVP and SVP HR are all extremely smart, talented, strategic leaders.

    In the short time I have been gone I have seen many positive change to the website, job descriptions and strong focus on the Candidates experience.

    Every candidate is a potential member so every experience is important. They may not get the job offer but they do have a choice when in comes to selecting a health plan.

    Cons

    con very little training & development or cross training for HR associates so you stop learning and being developed and end up being under utilized.

    Advice to ManagementAdvice

    Listen to the people doing the work, fully understand the process before you implement change. When you make one change to a process you don't fully understand it can causes the entire process to fall apart.

    Managers If you have an idea to improve a process consider a pilot on specific division and if successful role it out. If not, quickly go back and adjust so the candidates experience is not affected.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 2 people found this helpful

    It's a shame, they could really be so good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Scrum Master in Mountlake Terrace, WA
    Former Employee - Scrum Master in Mountlake Terrace, WA

    I worked at Premera Blue Cross full-time (more than 3 years)

    Pros

    Well intentioned and the individual people are great to work with. Really good internal education opportunities if you choose to take advantage of them. Great Lean/KPO office, optimistic about the way things could be better. The new CEO might help push this company forward into real innovative thinking.
    Very stable, careers can last for 30+ years here. Great work life balance in most departments. On site massage therapist is excellent! Cafe is solid but nothing special (have the salad or a great soup.) The EAP program is the best kept secret, use them for everything; they are practically a concierge service and seriously under utilized.

    Cons

    They are so risk adverse that they, in turn, risk staying an 'old world' company to their own demise. Run by committees of committees it's nearly impossible to find a single decision maker that doesn't have to consult with their colleagues, boss, dotted line report, VP of their org in order to make a decision like "yes let's add this new field to an internal tool." When the Affordable Care Act lit a fire under this company there were some serious and real tries at change, but once the 'danger had passed' the board lapsed back into it's choleric ways.
    Worst health insurance I ever had, even on Premera plans provided by other employers. Semi-required health screenings and wellness programs seem invasive and while they may notice that employee health is not good, they don't do much to support changing it other than threatening to raise your rates... ahem... remove your discount. No Gym discount, some healthy food in the cafe, but lots of junk snacks, high co-pay for counseling/mental health support.

    Advice to ManagementAdvice

    Do what it takes to get a board that sees beyond today's profits to see the disruptive infiltrators in the industry aimed squarely at the profits of the healthcare world. That disruptive company is already out there, trying new things and unless Premera starts moving now it's going to be blind sided. There is no sense of urgency, help inspire your teams to feel like what they do is important again. Every time you hear the phrase "that's the Premera way," know that is a symptom of despair, not a complete to corporate stability.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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