Premera Blue Cross

  www.premera.com
  www.premera.com

Premera Blue Cross Reviews

Updated October 17, 2014
Updated October 17, 2014
148 Reviews
2.9
148 Reviews
Rating Trends

Recommend to a friend
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Premera Blue Cross President, CEO, and Director Gubby Barlow
Gubby Barlow
93 Ratings

Review Highlights

Pros
  • It's a good place to work if work / life balance is important to you (in 25 reviews)

  • Some good benefits, nothing exceptional though (in 13 reviews)


Cons
  • Work/life balance does not exist in some parts of IT (in 8 reviews)

  • Upper Management does not pay attention when issues are brought to their attention (in 7 reviews)

More Highlights

Employee Reviews

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  1. 5 people found this helpful  

    Inflexible, Draconian IT process and procedures, A miserable place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer in Mountlake Terrace, WA
    Current Employee - Software Developer in Mountlake Terrace, WA

    I have been working at Premera Blue Cross full-time (more than 5 years)

    Pros

    Pretty good salary and benefits. They are not as good as they were a few years back though. Continually scaling these back for the newer employees. There are some really great people working there.

    Cons

    Starting a few years ago, the IT management fell in LOVE with painfully elaborate, laborious, bureaucratic procedure that pretty much takes up your whole day. If you miss any jot or tittle you need a direct CIO REPORT to get your work through. They call 'blackouts" (periods where NOTHING can be moved to production) at the drop of a hat. Productivity and morale is very low.

    IT management makes a great show of promoting "innovation". Most of us just laugh. How is innovation possible in such a culture?

    They are making a great show of implementing LEAN and agile processes, How you reconcile these methods with whole infrastructure departments full of dedicated bureaucrats.

    It is PROFOUNDLY painful to work there. SO why do I? I have good reason to endure it for now. You don't have to.

    Advice to ManagementAdvice

    Current IT management appears to be the problem. Middle IT management do not make waves or they are gone!

    Doesn't Recommend
    Neutral Outlook
  2. 3 people found this helpful  

    Typical Numbers Company - Employees are treated as numbers and not as people - So Sad...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Individual Customer Service in Spokane Valley, WA
    Former Employee - Individual Customer Service in Spokane Valley, WA

    I worked at Premera Blue Cross full-time (more than an year)

    Pros

    Easy Commute Location and Generally Great Co-Workers. There is really nothing else positive to add about Premera but its location being conveniently located off the highway and the co-workers are either stuck up kids or very nice.

    Cons

    Too Much Expected Of You For Very Little Pay - For A Health Insurance Company, The Benefits Aren't The Greatest - 401K Isn't Even A Company Match (now that is a very cheap corporation for you!) - Exceptionally High Stressful Job - Managers Have Their Favorites And If You Aren't One Of Them, You'd Better Watch Yourself!!

    Advice to ManagementAdvice

    Stop Playing Favorites - Every Employee Deserves To Be Treated Equally!!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 3 people found this helpful  

    It's Better Than Unemployment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Mountlake Terrace, WA
    Former Employee - Customer Service Representative in Mountlake Terrace, WA

    I worked at Premera Blue Cross full-time (more than an year)

    Pros

    Some nice people, team building activities off the phones during holidays, health benefits, discounted Orca Bus Pass, and training is over a month, however there is so much to learn this training only covers a fraction of what is needed to start in the position. .

    Cons

    Micro management from both superiors and over-whelmed call coaches, the move away from quality customer service, changing company policies regarding metrics, poor support from leadership, limited parking, expensive meal choices at café, lack of a gym on campus to match the healthy lifestyle they claim to support.

    Advice to ManagementAdvice

    Look at the high turnover rate of employees as evidence, but the disconnect between quality customer service and getting through quick calls with 100% accuracy is a major issue.

    Recommends
    Negative Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    Good place if you stick it out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Internal Consultant in Mountlake Terrace, WA
    Current Employee - Senior Internal Consultant in Mountlake Terrace, WA

    I have been working at Premera Blue Cross full-time (more than 5 years)

    Pros

    lots of job opportunities
    nice campus at MLT

    Cons

    top heavy organization
    HR dept a mockery

    Advice to ManagementAdvice

    promote and reward the talent in house

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Many years across multiple positions and business fronts

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Multiple in Mountlake Terrace, WA
    Former Employee - Multiple in Mountlake Terrace, WA

    I worked at Premera Blue Cross full-time (more than 5 years)

    Pros

    - Overall Company vision/goals is good (minus a few alarming news stories recently with the reform)
    - Mostly positive atmosphere and culture
    - Stable
    - Typically a lot of position openings to get into or move to
    - A lot of cool and fun coworkers
    - Good benefits
    - Good pay once you earn it, has consistent raises in salary

    Cons

    These are in regards to their standard Operations department, as that is what I have the most experience with:
    - Middle Management really drags everything down within it's main core business operations
    - For being a "LEAN" company, there are so many shortcomings in working between departments, complete disconnect between teams that should have a stronger communication line and workflow. Spent years attempting to help fix these issues and nothing came of it. Leads to a lot of issues and headaches.
    - A lot of cliques, favoritism, and other general issues between team leads and management or regular representatives. Enough to where it's created many issues over the years.
    - This leads to undeserving or unqualified or just bad people getting team lead, or other advanced positions
    - This has led to a weak middle management based off of that, which is the ultimate downfall. Makes it frustrating to be a normal joe and having to be strategic in how you approach these people or handle your business to move/grow within the company.
    - Clear overall vision but completely unclear visions at lower levels. A lot of rash decisions without proper planning causing the rug to be pulled out from under you and the teams, creating havoc, work issues, etc, and then only to be undone a few weeks later because it was the wrong move. Once again a product of bad middle management.

    Advice to ManagementAdvice

    Just need to get your things together. Solidify your vision on the lower level and execute. Too many politics and little groups which cause friction and bad overall management among the teams. Poor people have been moving up and given positions that they shouldn't have, causing really weak leadership and poor decisions. This is really the ultimate thing holding back Operations. Associates can be ignored and taken for granted, even though they really do have valuable insight in how things should be done. This causes bad goals, bad work focus, and unhappy associates. Needs to be an overall more consistent and unified focus, and healthier selection/attitude regarding the team leads, which in turn will make everything that much better.

    If that gets addressed, all of those cons would disappear, and would be a much better workplace and better performance on all levels. That's what's holding it back.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7. 3 people found this helpful  

    Stuck in the past

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst in Mountlake Terrace, WA
    Former Employee - Analyst in Mountlake Terrace, WA

    I worked at Premera Blue Cross full-time (more than an year)

    Pros

    Some of the people are good people who do their jobs well and yet deserve so much more.
    Decent benefits
    If you want to be mediocre and get away with it, this is the place for you.
    If you want to work here for over a decade, get "grandfathered" in to some special work schedule where you can come in early and goof off and read 50 shades of grey and get coffee and stroll out earlier than others... this is the place for you!
    The temp of the building is pretty warm considering the workforce seems to be predominately older women.
    There is a cafeteria on site which is nice, but only because parking is at a premium after a certain time if you want to park on site.
    They relaxed the dress code to allow denim all week.

    Cons

    If a VP/manager has a goal to make their bonus, that project supporting the goal is going to make it to the top priority. Dates to put said project into motion are not likely to move because that would mean the goal was not attained. This could mean working weekends several in a row.
    Not competitive pay (pay is well below the mid range for the grade), raises are a joke (2%). If you want a promotion, better get your chap stick and even then, don't count on it.
    Goals set are based on manager's perception of performance, if you look at a person funny once they will use that to rate you a 2 regardless of what other accomplishments. (2 is not good)
    Managers seem to be placed into their position of power with no clue how to lead people.
    Leave your personality at home.
    Management can play favorites, if they are aware of issues that one "bad egg" of an employee that are impacting morale of a team and performance/attendance of said employee, they will brush it under the rug and continue to play favorites. This can be used against you. Every team seems to have one of these bad eggs.
    Herd mentality. Don't have an opinion. This place does not want your change, your suggestions, ways to improve. This place has a lot of complacent workers/managers who are just biding their time until they retire. Don't come here if you want to rock the boat.

    Advice to ManagementAdvice

    Make things fair. Stop favoritism. Listen to employees that want to make changes for the better. Consider the accomplishments of people and if they're doing their job and well. Upper management needs to take a good solid look at those who are in leadership positions with direct reports. Be aware of who does what and who is for example, working from home from another state yet doesn't log on. Promote people who deserve it, don't penalize people who come from other teams and need a hefty pay raise to get brought up to what the position pays... pay them what the job deserves not below the standard for the job for the same work as their peers.
    If you're going to have values that you expect employees to live by, you better live by them yourselves. You are not Excellent, you are mediocre. Yes you provide health insurance but you know behind the scenes it's a hot mess.
    Integrity - It's a nice thought but it's not always put into practice. I've seen the wrong thing done a lot. It drags the rest of the employees down to see what goes on.
    Teamwork - You should having employees suggestions become implemented. Don't do things just because you've always done them the same way, if you want to get ahead and be the best, you need to innovate and change. Don't bring in fresh blood thinking you want something new when you want to just stay stuck in your old ways...

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 3 people found this helpful  

    Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Premera Blue Cross

    Pros

    Nice folks to work with.

    Cons

    Mgt doesn't walk their own talk.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Worked at Spokane office 10 months as a contractor, could not get hired. Seemed to be a political hiring policy....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Enrollment Analyst in Spokane, WA
    Former Employee - Enrollment Analyst in Spokane, WA

    I worked at Premera Blue Cross full-time (less than an year)

    Pros

    Nice cafeteria, good security, and good working conditions. Great benefits if you can get hired.

    Cons

    If you voice your opinion or dispute what you are told, it will affect your job down the line.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Changing Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in Mountlake Terrace, WA
    Current Employee - Business Analyst in Mountlake Terrace, WA

    I have been working at Premera Blue Cross full-time (more than an year)

    Pros

    The company is in a bit of positive upheaval due to the ACA. I'm taking a wait and see approach. The culture is positive and solid. Very people focused, and that goes for employees and customers alike.

    Cons

    Interdepartmental communication is poor. In house IT is the 500 pound gorilla here.

    Advice to ManagementAdvice

    Strong leadership is needed to break down silly communication boundaries amongst departments. Accountability needs to go up.

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Stagnant with little ability to grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Mountlake Terrace, WA
    Current Employee - Anonymous Employee in Mountlake Terrace, WA

    I have been working at Premera Blue Cross full-time (more than 3 years)

    Pros

    The job is stable and the work/life balance is great in some areas. I've rarely had to work OT but there are some teams which have some high priority deliverables that have to work evenings. Most of the people are super friendly.

    Cons

    There's little growth opportunity. It seems pretty easy to make lateral moves, but hard to make upward moves. Things move very slowly. I've learned to double and triple work estimates because of the slow pace and bureaucracy.

    Advice to ManagementAdvice

    Get rid of the bureaucratic committees and empower associates to do more things on their own and in their own way.

    Recommends
    Neutral Outlook
    Approves of CEO

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