Premiere Global Services Reviews

Pros

Benefits, PTO, awesome coworkers, casual dress environment, salary, OT opportunities

Cons

No 401k match (going on 4 yrs now), lack of coherent communication within department, lack of professional training for managers, lack of consistency from management, new office is designed poorly, lack of communication & understanding between departments, abrupt tech rollouts (and rollbacks)

Advice to Senior Management

Some managers are really great and some are not. A lot of complaints about managers could be resolved with some training in giving reviews/feedback (review process is needlessly repitive & sometimes you are surprised with things on an annual review that were never mentioned during the year) and monitoring for consistency. Also, don't use that designer for anymore buildings - or please include some operators in the planning sessions. There's lots of wasted space in our new(er) building at the same time as we lack a lot of functional space for our everyday duties - very frustrating combo. Finally, big issues are often resolved but little ones are left to languish. Each little issue is not a big deal in itself, but they're so easily taken care of that the frustration of dealing with these things for weeks/months/years is huge. Example: office supplies. Why do I have to ask my manager for a pen every time my current pen (singular) runs out of ink? Are we adults or small children?

Pros

Great Salary, Excellent Benefits, Awesome people to work with

Cons

No recognition from upper management, little feedback on performance as a manager

Advice to Senior Management

Any kind of recognition would be appreciated. Being the only management group in the entire company that doesn't receive any kind of an incentive is frustrating. The fact that as a manager we have to come up with our own program and submit it only to have it shot down stinks.

Pros

Time off, no one breathing down your back all the time. Supervisors do their best to keep company morale going.

Cons

Rude Management, poor reviews, no room for advancement. temps are run through and treated like dogs.

Advice to Senior Management

Be more cordial toward employees

Pros

They pay well, provide good benefits, and use lots of different technologies. The developers and administrators are very good people, both technically and as individuals.

Cons

Micromanagement runs rampant. Several of the vice presidents cannot seem to delegate, and insist on making decisions that should never reach that level. Communication is channeled up&down, with lateral communication actually discouraged in many areas. Innovation by individuals is often squashed.

Advice to Senior Management

You have good people. Give each of them a ball, point them each at a goal, and let them run.

Pros

salary was at or above norm

Cons

question some of the leadership

Advice to Senior Management

check your integrity

Pros

Technology driven company, fun to work mamangment is OK.

Cons

Not alot of forward movement. Competition nonexistent. Managment needs more interaction with employees.

Advice to Senior Management

Get more feedback form your employees.

Pros

Work life balance. Good support from superiors. Opennesss in dealing with superiors and subordinates. Good communication among managers. Good work is appreciated and encouraged.

Cons

Laid back style of management. Slow growth company means lack of opportunities for growth. The core management in Atlanata far removed from the workers in New Jersey. marketing oriented company does not give adequate to technology.

Advice to Senior Management

The company should give attention on technology, which is so crutial to its SaaS products based services the company provides. The company recently dumped notification business in favor of high margin conferencing business.

Pros

Leadership is planning big things for PGi in 2011

Cons

Product Develpment Delays is frustrating

Advice to Senior Management

Beta earlier with understanding it is beta application

Pros

Strong products and loyal customer. The pay was good. I did get promoted for good performance.
I had a great regional sales manager. He taught me a lot.

Cons

Limited info shared with sales. Was not always on the loop being in sales in a remote office.

Advice to Senior Management

Try to focus on what is important to your customer. Get to know your people and not just the numbers they produce. Be more transparent with your employees.

Pros

Free access to fax2mail product.

Cons

Fax is dead, they're trying to reinvent themselves with new products. Will they succeed? that still has to be seen.

Advice to Senior Management

Move away from the fax business.