Premiere Global Services Reviews

Updated March 25, 2015
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3.0
79 Reviews
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Approve of CEO
Premiere Global Services Chairman and CEO Boland T. Jones
Boland T. Jones
50 Ratings

Pros
  • Good Benefits, time off decent, great manager in the collection department (in 4 reviews)

  • Great products, good talented people working with, great location, (in 4 reviews)

Cons
  • No 401k match (even though we post great numbers every quarter) (in 4 reviews)

  • Upper management only looking out for themselves (in 4 reviews)

More Pros and Cons

Employee Reviews

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  1. Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Premiere Global Services

    Pros

    Interesting colleagues. Variety of business lead to plenty to do. One day you might be working on one aspect to model and then you'll pivot to something completely different.

    Cons

    The office location is at what is my likely the busiest intersection in the city. Huge residential development in the area has created a traffic nightmare.

    Advice to ManagementAdvice

    Start recruiting out of college. The workforce is older and completely set in its ways. Surprising lack of technical background for employees of a tech company (one located right next to GA Tech).

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful

    Nepotism runs rampant for some, while others are not even considered for advancement and are micromanaged to death.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Premiere Global Services full-time (more than 3 years)

    Pros

    Relaxed dress code. That's about it.

    Cons

    Difficult to move up, although some people are able to change positions within the company seemingly at will.

    Advice to ManagementAdvice

    Stop allowing some employees to circumvent internal hiring practices and give internal candidates a chance!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. Innovative company focused on cutting edge technology, their customers and employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Premiere Global Services full-time (more than 8 years)

    Pros

    Great benefits package, competitive salaries, career pathing, focus on philanthropy and giving back to the communities in which we work.

    Cons

    None that I can think of at this time.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. love it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Specialist
    Current Employee - Customer Service Specialist

    I have been working at Premiere Global Services full-time (less than a year)

    Pros

    Forward thinking company. I love it

    Cons

    None that I can think of at the moment

    Recommends
    Positive Outlook
    Approves of CEO
  6. It's what you make it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Premiere Global Services full-time

    Pros

    Focus on nothing but collaboration and technology.

    Cons

    Not all change is good.

    Advice to ManagementAdvice

    Match the 401K

    Recommends
    Positive Outlook
    Approves of CEO
  7. 7 people found this helpful

    Doesn't Know It's Head from It's Tale

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Premiere Global Services full-time (more than 3 years)

    Pros

    Okay compensation although not quite at market value.

    Cons

    - Sales Engineers do not have enough technical knowledge of the products, and they only support the products that has higher margins, so forget anything else outside of that the the customer wants - You're Own Your Own!
    - PGi touts how it is a SaaS company which is so far from the truth. It is a traditional audio conferencing company that is trying to gain revenue by inventing its own web tools and picking up clients from its competition's failure in providing low rates or acquiring a lot of small companies in order to grow revenue through bait-and-switch of acquired customers.
    - Management is without strategy and clear direction as to how to achieve goals. No senior management guiding the masses with the exception of one or two.
    - Department initiatives are not aligned: Marketing teams do not work with Sales teams or have strong marketing initiatives, and the support teams are the last to know once everything is decided.
    - Constant change of direction every 3 months with no real roadmap.
    - Company culture is not aligned to their business goals to routinely outperform their competitors.

    Advice to ManagementAdvice

    Start revamping your long-term direction, building a real roadmap, and reaching out for feedback from your staff. You can't achieve your goals if you don't know what the experience with customers in the field is. You also can't achieve your goals by acquiring your book of business.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 4 people found this helpful

    Nepotism at its best resulting in high churn rates

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Premiere Global Services full-time (more than a year)

    Pros

    Nice office in Buckhead
    Decent pay & benefits
    Good work life balance

    Cons

    If you are not in the right clique, you can't move up. Every department has 1 or 2 employees who are very talented and actually do all the relevant work, but never get any credit and are overlooked for promotions. Instead useless friends and family are hired or given preference. They are hired as contractors as well...get paid a ton of money and deliver nothing. Contractors just focus on wining & dining...bribes anyone! So, the talented few are leaving for better positions at bigger companies. Losing this knowledge base is about to put PGi in a hole. Let's see what 2015 brings because growth through acquisitions only doesn't last very long.

    It's basically an old school telco company trying very hard to be a cool SW company. When a company doesn't practice what it preaches, how can there be any passion....PGi sells virtual meetings/collaborations, but all employees have to be in the office!!

    Advice to ManagementAdvice

    Stop the nepotism, take care of your talented employees and practice what you preach.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9. 2 people found this helpful

    Shifting priorities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in Atlanta, GA
    Current Employee - Senior Software Engineer in Atlanta, GA

    I have been working at Premiere Global Services full-time (more than a year)

    Pros

    The compensation is great, and lots of smart people work there. Very flexible hours, and allowance for remote work. The culture is such that for many people you can define your own job description.

    Cons

    The constantly shifting priorities and expectations make it very difficult to succeed. For software engineers, be aware that the product management team has very little understanding of the challenges involved in software development. Also, there is a high tolerance for releasing poor quality products, so a significant percentage of time will be spent on bug fixes.

    Advice to ManagementAdvice

    Hire experienced software development managers, and give them requirements written in pen, not pencil. End the micromanagement of projects form the CEO on down.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. Growth orientated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Premiere Global Services full-time (more than 3 years)

    Pros

    String presence in collaboration space. Differentiate themselves w product upgrades

    Cons

    Not people focused. All about the $ limited loyalty although preached as,such run like good old boys network

    Advice to ManagementAdvice

    Look deep to be,sure customer and employee focus is up front

    Recommends
    Positive Outlook
    Approves of CEO
  11. Great company, compelling products, world class leadership.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Premiere Global Services (more than a year)

    Pros

    Very approachable group of senior leaders who "get it".
    Eager to recruit and retain A-Players
    Innovation and creativity are encouraged and rewarded
    Family oriented
    A ton of room to grow

    Cons

    Rapid growth has led to broken processes and poorly designed solutions
    Wide open creativity leads to a lack of ability to execute

    Advice to ManagementAdvice

    Keep pushing the envelope and supporting the people who deliver!

    Recommends
    Positive Outlook
    Approves of CEO

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