Premiere Global Services

  www.pgi.com
  www.pgi.com

Premiere Global Services Reviews

Updated October 15, 2014
Updated October 15, 2014
67 Reviews
3.1
67 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Premiere Global Services Chairman and CEO Boland T. Jones
Boland T. Jones
42 Ratings

Review Highlights

Pros
  • Good Benefits, time off decent, great manager in the collection department (in 4 reviews)

  • Great products, good talented people working with, great location, (in 4 reviews)


Cons
  • No 401k match (even though we post great numbers every quarter) (in 4 reviews)

  • Upper management only looking out for themselves (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great company, compelling products, world class leadership.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Premiere Global Services (more than an year)

    Pros

    Very approachable group of senior leaders who "get it".
    Eager to recruit and retain A-Players
    Innovation and creativity are encouraged and rewarded
    Family oriented
    A ton of room to grow

    Cons

    Rapid growth has led to broken processes and poorly designed solutions
    Wide open creativity leads to a lack of ability to execute

    Advice to ManagementAdvice

    Keep pushing the envelope and supporting the people who deliver!

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Nepotism at its best resulting in high churn rates

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Premiere Global Services full-time (more than an year)

    Pros

    Nice office in Buckhead
    Decent pay & benefits
    Good work life balance

    Cons

    If you are not in the right clique, you can't move up. Every department has 1 or 2 employees who are very talented and actually do all the relevant work, but never get any credit and are overlooked for promotions. Instead useless friends and family are hired or given preference. They are hired as contractors as well...get paid a ton of money and deliver nothing. Contractors just focus on wining & dining...bribes anyone! So, the talented few are leaving for better positions at bigger companies. Losing this knowledge base is about to put PGi in a hole. Let's see what 2015 brings because growth through acquisitions only doesn't last very long.

    It's basically an old school telco company trying very hard to be a cool SW company. When a company doesn't practice what it preaches, how can there be any passion....PGi sells virtual meetings/collaborations, but all employees have to be in the office!!

    Advice to ManagementAdvice

    Stop the nepotism, take care of your talented employees and practice what you preach.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    Shifting priorities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in Atlanta, GA
    Current Employee - Senior Software Engineer in Atlanta, GA

    I have been working at Premiere Global Services full-time (more than an year)

    Pros

    The compensation is great, and lots of smart people work there. Very flexible hours, and allowance for remote work. The culture is such that for many people you can define your own job description.

    Cons

    The constantly shifting priorities and expectations make it very difficult to succeed. For software engineers, be aware that the product management team has very little understanding of the challenges involved in software development. Also, there is a high tolerance for releasing poor quality products, so a significant percentage of time will be spent on bug fixes.

    Advice to ManagementAdvice

    Hire experienced software development managers, and give them requirements written in pen, not pencil. End the micromanagement of projects form the CEO on down.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Growth orientated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Premiere Global Services full-time (more than 3 years)

    Pros

    String presence in collaboration space. Differentiate themselves w product upgrades

    Cons

    Not people focused. All about the $ limited loyalty although preached as,such run like good old boys network

    Advice to ManagementAdvice

    Look deep to be,sure customer and employee focus is up front

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    No clear plan for entry level sales people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AAE
    Former Employee - AAE

    I worked at Premiere Global Services full-time (more than an year)

    Pros

    SOAR Training and one week entry level sales training.

    Cons

    No clear plan for entry level sales people, no territory sales organization or plan, no inbound leads, low pay, cost of living not considered, expensive benefits, no clear expectations of entry level sales people.

    Advice to ManagementAdvice

    You need to better org sales territories on the hunting side of your business, doesn't have to just be geographical, it could also be categorical. Also, having your salespeople and their resources better understand the software solution sales process would be important too.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Very Exciting Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Manager in Atlanta, GA
    Current Employee - Product Manager in Atlanta, GA

    I have been working at Premiere Global Services full-time (less than an year)

    Pros

    Very bright people trying to do good things on the product team. Clear vision of where the company is going so easy to manage myself and team towards that goal. Lots of investment in innovation.

    Cons

    I am too new to have these yet.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great technology and great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Enterprise Account Executive in Chicago, IL
    Former Employee - Enterprise Account Executive in Chicago, IL

    I worked at Premiere Global Services full-time (more than 3 years)

    Pros

    Cutting edge technology,lot of good people, great rewards for employees

    Cons

    Some managers are pretty self serving and good at fooling Hq & Sr. Mgt.

    Advice to ManagementAdvice

    Make sure your VP's & managers really try to help employees grow and succeed, not just dictate according what they feel is going to help them

    Recommends
    Approves of CEO
  9. 1 person found this helpful  

    Disappointing Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Premiere Global Services full-time

    Pros

    Great products, good talented people working with, great location,

    Cons

    Started here only 2 months ago, and I am already regretting it. There was NO training whatsoever, had jump right in on my first day within being hired for 3 hours.

    No match on 401k. Very boring job and environment to work in. No communication at all between departments. I feel isolated from everyone and everything. None is willing to help you when you need it.....it's a very "everyone for itself" type of environment. Hardly any collaboration. Upper management only looking out for themselves. They don't realize how much work one TRUELY does. Lots of last minute requests.....sometimes unrealistic. No credit for the work you do.

    Too many unnecessary or irrelevant meetings to attend to.

    Long hiring process. Lots of unnecessary meetings. Employees are invisible to upper management. Structure is extremely vertical, as opposed to horizontal.....employees are never exposed or never have the chance to communicate to upper management.

    Lack of office space in the headquarter. Everyone is crammed. I have to sit in a space what seems like a storage room, but i have no storage for my stuff. And they keep hiring more people.

    Advice to ManagementAdvice

    Make sure you train new hires! None knows or can play guessing games on how this company is structured, who is in charge of what department, or what terminologies you use, who your competitors are, unless they have worked here for some time. When someone asks a question, try to answer them or point them to the right person/direction, instead of saying "you don't know" or "There is no answer to that". Acknowledge and appreciate the hard work your employees do for you. Acknowledge the extra hours they put in getting those last minute requests done for you. Don't ask them for things like they are your personal assistant or slave.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Great Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - ATL in Olathe, KS
    Current Employee - ATL in Olathe, KS

    I have been working at Premiere Global Services full-time (more than 5 years)

    Pros

    Good support from management. Family oriented. Many resources for growth planning. Great benefits and incentitives.

    Cons

    You have to interview to move up in the company as if you were coming in from the outside.

    Advice to ManagementAdvice

    Continue to communicate with management and associates.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    It is a very family oriented company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Premiere Global Services

    Pros

    Work from home.This is helpful to be with my children and make an income.

    Cons

    Disconnect from coworkers in house.

    Advice to ManagementAdvice

    Thank you for giving me a job.

    Recommends
    Positive Outlook
    Approves of CEO

Premiere Global Services Photos

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PGi at Junior Achievement
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