Premiere Response

  www.premiereresponse.com
  www.premiereresponse.com

Premiere Response Reviews

Updated October 23, 2014
Updated October 23, 2014
18 Reviews
2.0
18 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
CJ Stafford
2 Ratings

Employee Reviews

Sort: Popular Rating Date
  1.  

    Best people I have ever worked with some catches

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in New Providence, NJ
    Current Employee - Customer Service Representative in New Providence, NJ

    I have been working at Premiere Response full-time (more than an year)

    Pros

    Although Premiere is owned by a much larger company, it is very non-corporate structured when it comes to work environment. That is, each team/project is managed independently which is great if you fit in with the team you're on.
    The people are all very friendly and the work environment is very low stress with flexible hours and paid personal days I've met the VP of the office on several occasions and she appeared very approachable.
    There are opportunities for side projects which are very spur of the moment but pays well.
    The company does nice little things for the employees like snacks and Halloween costume contests with prizes. Weight lost contests with PRIZES!
    If I am around after dark, I feel safe and secure since the building has a security guard and requires pin pad to access main entrance with security card for office doors.

    Cons

    Again, being that Premiere is owned by a much larger company, they seem to have done what all companies have done in this economy, which is cut costs. Unfortunately this translates in the following Cons;

    Benefits are really lackluster. In my humble opinion they are only offered for vanity sakes or maybe to comply with the bare minimal they can get away with legally.

    They have a 401K plan with zero employer match. In all seriousness, why even offer it? I highly doubt this non-financial company can offer a plan that does better than an individual investment strategy.

    I've heard from coworkers that the company doesn't do anything to show that they value veteran employees. No bonuses, no new positions, no reviews, or salary raises.

    Advice to ManagementAdvice

    Offer more reasons to stay with the company for the long haul.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Been at better places & been at worse.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Premiere Response full-time

    Pros

    Nice atmosphere.free coffee & water.

    Cons

    No paid holidays....have to use your personal time if you want to get paid for the holidays. Very little opportunity for advancement. They hire within AND from the outside for hire positions. No financial increases.
     Great training depends on what department you are hired for.

    Doesn't Recommend
    Neutral Outlook
  3.  

    Worst company I ever worked for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in New Providence, NJ
    Former Employee - Customer Service Representative in New Providence, NJ

    I worked at Premiere Response full-time (more than 3 years)

    Pros

    The people who work there are pretty nice for a call center environment and I worked 9-5 Mon-Fri.

    Cons

    Cons. Where should I began. The pay sux on the Reckitt Benckiser acct. I worked there as a CSR for 3 yrs. They don't give you a raise so there is no incentive. The PTO time that you do get is often put towards holidays that they don't pay for. Management always talks about raises that Never happens.There health benefits are expensive. This is just a company to work for to get back in the work force. Don't try to make a career out of this low paying job that doesn't offer anything but dollar store cookies and powder lemonade on Fridays.

    Doesn't Recommend
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Bad Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CSA in New Providence, NJ
    Former Employee - CSA in New Providence, NJ

    I worked at Premiere Response part-time (less than an year)

    Pros

    Paid training and a fairly laid back environment in terms of flexibility. Some employees had the ability to work from home depending on what team they were on.

    Cons

    Very high turnover rate, there was always somebody new taking the typing test on a daily basis. Dress code only seemed to apply to some while others just ignored it with no repercussions; gave the atmosphere of an unprofessional environment. Extreme favoritism as education, performance and prior skills did not appear to matter; while being in with upper management was paramount despite performance. Job security easily falls apart for arbitrary reasons (need to reduce number of employees, client has no more need for service). Although this is common today at Premiere it was very frequent and produced a constant sense of lack of security save for a few "safe" employees at upper management or IT. They seem to put on the appearance of a stable job (two interviews) while the actual atmosphere/culture seems more appropriate for temp work. Red flags for me included not having my references checked, not sure if they did a background check but they did not check my references before hiring me which was bizarre. You have to use your "PTO" days for major holidays; for example if I want to get paid time off for Christmas I have to use an actual PTO day. Personally I did relocate for this position which ended up causing more trouble then it was worth. My advice would be to look out for the red flags and treat this as temp work while looking for more stable, well defined employment.

    Advice to ManagementAdvice

    Stop misleading your employees on the nature of the job.

  6.  

    Not for the long haul

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in New Providence, NJ
    Current Employee - Customer Service Representative in New Providence, NJ

    I have been working at Premiere Response part-time (more than an year)

    Pros

    Friendly diversified environment. My team project has no work-from-home option, but most of the over 10 teams do. Culture use to be more ghetto, but they are trying to replace the lowlives with more professionals-slowly. The execs are nice on the rare occasion theyre seen.

    Cons

    Where do I begin. Too many minorities. 30 minute unpaid lunch. 35 work week means you are technically PT. Pay ranges from $12-15 only for reps,therefore unable to afford the sky high health benefits they offer. Computers are slow and give issues daily. IT wants ticket submitted before attempting to fix. This could take days to get a resolution. Employees hook up with each other although most of them are unattractive. They pass each others sloppy seconds around. Disgusting. Womens restroom is disgusting. Pigs!
    Only accept position here if you are desperate in between jobs or need temporary work. Too much work for too little pay

    Advice to ManagementAdvice

    Pay more and quit hiring from the ghetto.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Challenging to say the least.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New Providence, NJ
    Former Employee - Anonymous Employee in New Providence, NJ

    I worked at Premiere Response full-time (more than an year)

    Pros

    If you like a fast passed environment, where hard work can result in quick promotions, then this is a good place to work.
    It's a friendly place to work with great morale for the most part, there is always new programs and projects to get involved with and gain experience.

    Cons

    The pay and benefits are terrible. Management work from home too much on some days only one or two managers will be in the building, oh and did I mention the pay and benefits are terrible.

    Advice to ManagementAdvice

    Be in the building, when your 'working from home' and take hours to answer emails how are you "working".

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Lots of customer service experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in New Providence, NJ
    Current Employee - Customer Service Representative in New Providence, NJ

    I have been working at Premiere Response full-time (more than an year)

    Pros

    My supervisors are nice and flexible when I need time off, I like the receptionist and HR person. I love how I can work from home with this job.

    Cons

    It doesn't seem like there are raises or much room for growth here. Also, the benefits for health are a bit pricey and we don't get much PTO.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    The job served a purpose, that's about it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - B2B Customer Support Representative (LFD Support) in New Providence, NJ
    Former Employee - B2B Customer Support Representative (LFD Support) in New Providence, NJ

    I worked at Premiere Response full-time (more than an year)

    Pros

    Hours were manageable, peers were friendly. I actually enjoyed getting a deeper understanding of some of the products. I would have actually considered myself an expert on Samsung TV's and Large Format Displays. I also knew a lot about dishwashers and fridges.

    Cons

    No room for improvement here, not even in terms of raises. They were always trying to cut costs, especially after being purchased. This lead to mistreated employees and a stressful work environment that was only able to retain the weakest and most desperate employees. Many people I knew there left pretty soon after I did and some beforehand. They would also dangle little lateral "promotions" in people's faces as if they meant anything. It's harsh but this place was a total farce.

    Advice to ManagementAdvice

    "Garbage in, garbage out."
    If you want a good workforce that you can sell to clients, you need to invest in it. This is something that needs to be learned industry wide, I think as I've seen this type of behavior other places. Take a cue from some successful companies: Google, Facebook, Costco. They invest in their employees and are rewarded on their bottom line for it. You guys seem to just want to scrape by.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Not good at all

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Premiere Response

    Pros

    Its laid back, friendly at times, the hours are not bad.

    Cons

    Where do I start? Very unprofessional. You only get 10 ptos per year. You do not get paid holidays so you have to use your ptos if you want to get paid for them. No vacation time, no sick days, no raises nor bonuses. Lack of communication. They bought iPhone 5 to the managers but can't give the employees a raise. The break room is filthy and small. The microwave runs even when the door is open. The building is infested with ants and bugs. The people that are in charge (team leads) are clueless, can't even spell, they are incompetent. The IT department is a joke. The computers are always breaking down. So how are we supposed to be effective and productive. There are no incentives.

    Advice to ManagementAdvice

    Invest in your employees. Employee recognition.

  11.  

    Consumer Affairs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consumer Affairs Agent in New Providence, NJ
    Former Employee - Consumer Affairs Agent in New Providence, NJ

    I worked at Premiere Response full-time (more than an year)

    Pros

    None, worst company EVER Beware!

    Cons

    The leadership from CJ Stafford down to her staff was Terrible. There was no time off or discussion of vacation because after 3days the Human Resource Rep walled out. Then unprofessionalism of this company is at the all time high. They have no structure within the company policies or procedures. The word High Level Customer Service is a ultimate fail. The one manager overseeing all client reps is clueless. They have no respect for their employee's. Alack of communication between management and staff. CJ needs to buy a clue! They all ruffle their feathers when a client buys their BS, as if the have 1 dedicated rep for that client. When they have 3 clients per rep. Confused on who's actually management coaching is more like detention and giving all negative feed back. They hire by ethnicity to meet their quota.. The lunch space is so small only 2-3 people at at. time can eat sitting down. Management rather speak about the bathroom than real concern, like working on more client with no pay increase, Benefits are ridiculos No one can afford it, so No employee has coverage. No HR so if an employee has any concern your discussing with the president of the company or just that person you have a concern with directly. There is no real training like a "High Level Customet Service" Company should have. If these clients knew this company was a hoax, thru would have LawSuits and shut this Circus down!!!!

    Advice to ManagementAdvice

    The President of the company should act like one. Know that she.doesn't have to walk around with a screw face and be so serious where she can't speak or reply to a Good Morning. She needs to hire qualified management, she is wasting money on jokes and her company is nothing short of a Circus. If you are standing by High Level Customer Setvice act like it. The president of the company demanor stinks and is only tolerant when she has made money or another client has come on board. Train your management correctly, on mannerism in the work place, professionalism in the work place,and full education on clients. so they can reciprpcate that knowledge to the reps. Then they can acting like they know what they're talking about using the gift of BS like how you hook your clients. If you stocked your fridge less the alcohol and used that money to feed maybe your employees who take no lunch on. a 8hr shift (Illegal) or make a bigger space so employees don't find themselves eating in tg
    hr hallway, or in their cars. Protect your clients confidentiality which you claim you do but you really don't.Clients are starting to see right through the smoke of your company and are terminating their business with you. In order to do better yout have to know better.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

Work at Premiere Response? Share Your Experiences

Premiere Response

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.