Priority Health

www.priority-health.com

Priority Health Reviews

Updated January 26, 2015
Updated January 26, 2015
24 Reviews
3.5
24 Reviews
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Priority Health President & CEO Michael P. Freed
Michael P. Freed
6 Ratings

Employee Reviews

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  1.  

    Intern at Priority

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Priority Health

    Pros

    Great company culture. There are lots of company wide events, some especially for interns. People are very friendly and willing to lend a helping hand when you need it.

    Cons

    Lots of change in health care, and smaller companies like Priority are feeling the effects more than bigger ones. Could be o.k. in the long run, but seems stressful and uncertain as of now.

  2.  

    It amazes me that they keep the lights on.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Grand Rapids, MI
    Current Employee - Anonymous Employee in Grand Rapids, MI

    I have been working at Priority Health full-time (more than 3 years)

    Pros

    Good pay for the area (W. Michigan). People in my departed were good to work with. Good work/life balance, unless you want to move up.

    Cons

    Benefits are weak, high deductible health plan and low match on 403b. The amount of incompetence is astounding. Management is a joke and there is little opportunity to move up unless you really play 'the game.'

    Since I have been here there are been several mind-blowing decisions made that seem as though the people above me literally decided to pick the worst solution.

    Advice to ManagementAdvice

    My advice to Spectrum management is to clean house at PH.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Excellent Business and Partner with Spectrum Health System

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Support Services Manager in Grand Rapids, MI
    Current Employee - Support Services Manager in Grand Rapids, MI

    I have been working at Priority Health full-time (more than 5 years)

    Pros

    excellent company with great benefits and great customer focus

    Cons

    Some upper management difficult and "old school" thinking

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Untapped talent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Priority Health full-time

    Pros

    Good salaries and benefits
    A mission employees support
    There are opportunities to take initiative - if you're nimble and brave enough to try. The cost of a misstep, however, is incredibly high

    Cons

    Lots of untapped talent - employees are hired for skills that they are then not allowed to use.
    A lot of talking about wanting to hear from employees - but leaders generally don't listen and those who speak up with differing views are often punished.
    Too many egos; not enough focus on doing the best work and making the best business decisions no matter where where or who they come from.
    Lack of flexibility in scheduling - at least in the department I worked in (that wasn't the case company-wide).
    Once you're hired, your odds of advancing are slim. They tend to "re-structure" and bring in new people who are then promoted above those with experience - low morale and frustration results.

    Advice to ManagementAdvice

    Hire managers/leaders for skill; not whether they can talk a good game. Less talk; more productive action.
    Have an outside company investigate the high turnover rate in some departments (Hint: It's not bad employees; there are some poor leaders - there are some good ones too)
    Don't stereotype people - when you do that, you put them in a box and lose out on a tremendous amount of innovation that could be amazing for the business.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    Leaders Do Not Hold Employees Accountable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources in Grand Rapids, MI
    Former Employee - Human Resources in Grand Rapids, MI

    I worked at Priority Health full-time (more than an year)

    Pros

    Lots of decent and sincere individuals who are trying to bring about positive change. President Mike Freed vision is solid and clearly articulated, unfortunately PH's overall leadership is not equipped to execute properly.

    Cons

    Leaders are not held accountable when they do not meet expectations and of course this leads to so many employees not being held accountable too. Morale low in the majority departments yet not all. Ostrich head-in-the-sand method of leadership.

    Advice to ManagementAdvice

    A senior leader needs to convince Mike Freed (PH's President) that an objective assessment should take place of the entire company's operations. Promise that if Mr. did, he would discover the NEED for an overhaul at all levels. All they have to go is evaluate the high turnover.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    It was great! and I hope it is still the same way when I was there and fun to work with co-workers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Office Assistant in Grand Rapids, MI
    Former Employee - Senior Office Assistant in Grand Rapids, MI

    I worked at Priority Health full-time (more than 8 years)

    Pros

    The company and all the staff was wonderful to work for and very knowledgeable. There was always postings for other departments where you can apply for the internal posting and was able to be promoted to another position and the training was very outstanding.

    Cons

    while I was at Priority Health there was no cons per say, I mean there was times you did not agree with others about the procedures of doing the job, but it the issues were solved by all parties involved.

    Advice to ManagementAdvice

    Training, compensation and work life balance no complaints

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Priority Health is a great work environment with competitive pay and a friendly work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intern in Grand Rapids, MI
    Current Employee - Intern in Grand Rapids, MI

    I have been working at Priority Health as an intern (less than an year)

    Pros

    It's a Michigan company that cares about its employees and its customers. This company isn't just about making money and increasing efficiency - you feel like you are really getting to help people and help Michigan. The intern pay is very good. They are very relaxed and let you be flexible with hours.

    Cons

    There is a lot of paperwork and fine print in this industry. Sometimes the work gets boring, but the quality of the interactions in the office makes up for it. They don't do any fun events outside of work (getting drinks or having a summer barbecue).

    Advice to ManagementAdvice

    Put more effort into making sure employees are motivated and see the big picture. Social events are important to bring people together and lighten the mood.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Customer Service Representative

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Priority Health (less than an year)

    Pros

    Work at home opportunities, they hold orientation in Grand Rapids and pay for your stay.

    Cons

    The people that work there aren't welcoming or friendly.

    Advice to ManagementAdvice

    Grow up.

  10.  

    State of Change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Priority Health

    Pros

    Work/life balance is great in Provider Network Services. Time off is great.

    Cons

    Team coordination is lacking. Leadership knows not what we do.

    Advice to ManagementAdvice

    Communication needs to be upped immensely. A supervisor or manager should be able to do what we do, maybe not as well or as quickly, but a general understanding and ability to answer questions would be good.

  11. 1 person found this helpful  

    Struggling to Adapt

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Grand Rapids, MI
    Former Employee - Anonymous Employee in Grand Rapids, MI

    I worked at Priority Health full-time (more than an year)

    Pros

    People generally believe in the value proposition of the company and intentions are good. This firm is competitively positioned to grow in the marketplace if it makes the right investments and bets.

    Cons

    The company is deeply steeped in a West Michigan, conservative culture that can be alienating. This discourages different perspectives. Focus is on short term financial gain at the cost of building lifetime client relationships.

    Advice to ManagementAdvice

    Embrace the Affordable Care Act.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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