ProQuest Reviews

Updated August 29, 2015
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2.6
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Recommend to a friend
Approve of CEO
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Kurt Sanford
30 Ratings

Pros
  • Company has respect for your work/life balance (in 5 reviews)

  • Good people, opportunities to make a difference (in 7 reviews)

Cons
  • Top heavy organization, upper management is all about making themselves look good (in 4 reviews)

  • There isn't much emphasis on staff level input (in 2 reviews)

More Pros and Cons

82 Employee Reviews

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  1. Engineering

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Mountain View, CA
    Current Employee - Anonymous Employee in Mountain View, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Freedom of implementing new ideas. Flexibility

    Cons

    Not very competitive. Lower pay than market


  2. Helpful (3)

    Poor Management

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Non-management people are wonderful! It is too bad that they do not promote managers from within the company.

    Cons

    The company is more interested in acquiring new businesses than taking care of employees. This leads to continuous restructuring and overall frustration.


  3. Helpful (2)

    Director

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at ProQuest full-time

    Pros

    Salary, benefits are above average for the industry.

    Cons

    PQ is extremely stressful place to work. Continual downsizing and frequent reorganization are the norm.

    Advice to Management

    Value your client feedback.


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  5. Helpful (1)

    Mediocre across the board

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at ProQuest full-time (More than a year)

    Pros

    ProQuest offers a great work/life balance, solid benefits, and pay that is at market. Unfortunately, that's where the positives end.

    Cons

    -Declining top line growth in a shrinking industry -Unless you're a trained librarian or doctoral researcher, the products will most likely bore you -Due to the challenges facing ProQuest (and the industry as a whole), there are frequent layoffs -Every company likes to tote the idea that they attract and retain top talent. Without hesitation, ProQuest absolutely does not retain top talent. -Lack of ANY office culture, good or bad. The combination of Gen X techies + librarians = no fun, collaboration, camaraderie, friendships, etc. -This is not a good workplace if you're a reasonably social millennial. -Due to the introverted nature of the workforce, there is very little teamwork, collaboration, spontaneity, or social activity -ProQuest has not been receptive to new employee or junior level employee input -ProQuest is the definition of a stepping stone company. You take a job at ProQuest if it's your only offer (see top talent comment) or you didn't do your homework. -For the reasonably competent person, there's no reason to work for ProQuest unless you're an introverted librarian.

    Advice to Management

    -Spend money to develop current employees. Create formal training or rotational programs -Hire a younger workforce and provide desired incentives -Most Managers are promoted into a managing people role without prior people managing experience. Fix this. -Allow individual contributors to review their managers. -ProQuest needs to better define and outline an employee's career path -Fix the culture. It is completely absent and frequently depressing. Make it a fun, exciting, and collaborative place to work.


  6. Helpful (2)

    Global Customer Service and Experience team member

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Ann Arbor, MI
    Current Employee - Anonymous Employee in Ann Arbor, MI
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at ProQuest full-time

    Pros

    Good individual people to work with.

    Cons

    Too many levels of management - Directors, Senior Directors, VP, SVPs. Lays off people who actually perform the work and hire another SVP


  7. Helpful (2)

    Senior Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Ann Arbor, MI
    Former Employee - Anonymous Employee in Ann Arbor, MI
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at ProQuest full-time (More than 3 years)

    Pros

    Great customers. Great field teams. Once great reputation in the market. Good range of product offerings.

    Cons

    The company does not make the necessary investments in infrastructure that would be required to succeed. Investors now run the show, and cuts are made with little consideration given to how they'll actually affect products and customers. Senior leadership teams are completely out of touch with technology and the markets they purport to serve. Least effective directors are promoted to highest levels of the organization and engaged employees are cut on a regular basis. Always seeking to do more work with fewer staff. Those who remain are disengaged and disaffected.

    Advice to Management

    You desperately need a new CEO. And to clean house in senior leadership.


  8. Helpful (1)

    Poor company to work for. You can do better.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Mountain View, CA
    Former Employee - Anonymous Employee in Mountain View, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at ProQuest full-time

    Pros

    Compensation is adequate compared with similar industries

    Cons

    Not much time to learn the job, not much assistance from other coworkers, "left on island" mentality is created once hired ; managers have no clue how to manage their staff with fair and equitable workloads.

    Advice to Management

    Learn the basics of managing employees and don't ignore new employees who are trying to learn the ropes of the business. Take time to learn people's names and pronounce them correctly if you are working with them. If something isn't working with an employee take the time to address what is not working and reassess how things can be changed to improve the environment for that employee. You need to hire an adequate staff to handle to overall workload.


  9. Great place to work!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Content Editor in Bethesda, MD
    Current Employee - Content Editor in Bethesda, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ProQuest full-time (More than 3 years)

    Pros

    This company is really flexible in terms of work and personal life. They have a lot of great employee benefits. The dress code is relaxed as well. In some positions you can even work from home.

    Cons

    There are not a lot of opportunities to advance. A lot of employees have worked at this company for many, many years.


  10. Helpful (7)

    Need new leaders

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Ann Arbor, MI
    Former Employee - Anonymous Employee in Ann Arbor, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ProQuest full-time (More than 5 years)

    Pros

    PQ has strong individual products that its customers find compelling. There are a lot of great people in the organizing who do the actual work.

    Cons

    Leadership continues to flounder. No one in leadership team seems to understand the business we are in. They may have been strong players before coming to PQ, but don't understand the business and market. Morale could not be lower among the survivors.

    Advice to Management

    Get leaders who understand higher ed, k-12 etc. By "understand", think vision and strategy for where these markets are going.


  11. Helpful (4)

    mixed feelings

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Content Ops in Ann Arbor, MI
    Current Employee - Content Ops in Ann Arbor, MI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at ProQuest full-time

    Pros

    a few really great managers, some interesting opportunities for people who are willing to put in the effort, somewhat increasing emphasis on employee development, friendly people

    Cons

    upper management overpromises to board in order to look good without consulting the people who will have to do the work, more and more work done by fewer and fewer people, people trying to do the right thing get huge workloads without much increase in pay or authority, problem people allowed to run amok

    Advice to Management

    get more in touch with what is actually going on, listen to middle-management about what initiatives are feasible and make sense, align departments better so that they aren't working at cross purposes



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