Professional Examination Service
2.2 of 5 6 reviews
www.proexam.org New York, NY 16 to 50 Employees

Professional Examination Service Reviews

Updated Mar 25, 2014

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2.2 6 reviews

                             

0% Approve of the CEO

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Bob Block

(1 ratings)

17% of employees recommend this company to a friend
6 Employee Reviews
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2 people found this helpful  

Very easy place to work. No pressure (but no ambition).

Software Developer (Former Employee)
New York, NY

I worked at Professional Examination Service full-time for more than a year

ProsThe work day is easy, 9-5, but some folks take longer lunches, show up late, leave early. There is no pressure while in the office. Most folks are very friendly.

ConsMany people don't carry their weight.
Most don't have any ambition or goals resulting in stagnation.

Advice to Senior ManagementFocus on profit, product, and the good team members.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Company needs to change culture

Anonymous Employee (Former Employee)

I worked at Professional Examination Service full-time

ProsGet to work a regular 9-5 job and have a life. Being a non-profit, benefits package is pretty good.

ConsSalaries are low unless you are senior management. No one has a career path and there is limited investment in professional development.

Advice to Senior ManagementManagement needs to take a serious look at staff performance and capability. Many staff members are doing their job the same way they have for 20 years and are totally resistant to change.

No, I would not recommend this company to a friend

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1 person found this helpful  

Needs change

Anonymous Employee (Former Employee)

I worked at Professional Examination Service

ProsSmall company - easy to gain recognition
Many personable people
Flexible work hours as long as work gets done
Many managers have an open-door policy and are accessible

ConsFew in-house talent development or promotion opportunities
Lack of project management or oversight, leading to overload during peak times
Unreasonable deadlines, often due to poor planning
Lack of record-keeping and documentation leads to the loss of institutional knowledge
Some individuals gain excessive recognition, while the efforts of others are overlooked or not acknowledged
Overtime is expected, with little to no effort made to refine processes to mitigate or avoid it
Culture of finger-pointing and blame instead of problem solving
Surprising amount of inter-office politics, both interpersonally and between departments
Many departments are overstretched, and management has been slow to provide relief (if any has been provided at all)
Uneven work distribution - some workers are relied on too heavily, and work is not delegated to less burdened employees to relieve them
Interactions between departments are often confrontational instead of collaborative
Unclear role delineation, with a culture that discourages pushback and expects acquiescence and compliance
Management has promised change on several fronts, but has yet to make visible changes that affect lower-tiered employees
Feeling of dissatisfaction, stress, and disappointment among staff members across departments and roles
Organization is top-heavy, with little authority or input given to team leaders or department heads

Advice to Senior ManagementSolicit more feedback from employees and use it to address issues
Provide additional resources to relieve overstretched departments
More clearly define roles and responsibilities and emphasize accountability
Take steps to encourage--or require--better documentation of processes
Reduce reliance on overtime and provide relief during peak times
Change the office culture to encourage collaboration and teamwork between departmnents
Implement better process and project management
Empower team leaders and department heads to enable them to exercise more control over available human resources
Utilize temps to relieve departments during peak times
Better address the culture of negativity and dissatisfaction

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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program

Program (Current Employee)
New York, NY

I have been working at Professional Examination Service full-time for more than 3 years

Proscompany has been around for 60 years. and will stay around.
is the grand daddy of credentionaling

ConsSOP / business processes are old or non existant, people centric and different per client

Advice to Senior Managementimprovement required in business processes

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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good work place

Anonymous Employee (Current Employee)
New York, NY

I have been working at Professional Examination Service

Proscompany has turned around its profile into a leading teaching company in examination industry

Conssenior mgt is not techincial savvy

Advice to Senior Managementkeep up the good work

Yes, I would recommend this company to a friend

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Milky Way

Anonymous Employee (Current Employee)

I have been working at Professional Examination Service

ProsShared by more than a few:

get to know and work with SME's within and across groups
can learn a lot on own and from experience
talk of positive change and progress
challenging on multiple fronts
character builder, experience builder
smart people
chosen wisely, get along with select group
personal growth

ConsShared by more than a few: for further exploration and consideration:

Depends on which group and manager you work with.
Complex inter-group and within-group exchanges
Can be discouraging and confusing
Expected to cultivate patience even for the most patient
Low expectations for logical, steady career advancement / professional development
Peak time is overload time
Work-life balance is debatable depending on seasonality and distribution of work
Available resources varies and depends on a lot
Consensus is not a given; compliance is more expected
Organization and consistent direction will vary on association
Results bound to constantly change according to expectations, final result virtually non-existent.
Appearance of multiple directions without final outcome.
Challenging debrief of initiatives: often inconsistent and/or incomplete, difficult to review piece-meal initiatives without consistent logic and follow-up.
Norm: constant change with mixed messaging and confusing communications; status check: undetermined or status quo.

Advice to Senior ManagementShared by more than a few:

Clarify overall direction more often
Translate direction into day to day operations
Update staff more often
Make direction consistent
Follow-up more regularly
Increase visibility, transparency, consistent communication, approachability, and open collaboration / discussion on multiple levels
Streamline / flatten structure and systems
Delegate more
Step in more regularly and share in decision-making
Allow for cross-pollination and freely bonding with SME's.
Open forum and timely appreciation
Double feedback loop across board

No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Professional Examination Service reviews and ratings — including employee satisfaction and approval rating for Professional Examination Service CEO Bob Block. All 6 reviews posted anonymously by Professional Examination Service employees.