Professional Examination Service

www.proexam.org
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Professional Examination Service Reviews

Updated December 5, 2014
Updated December 5, 2014
7 Reviews
2.5
7 Reviews
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Bob Block
1 Rating

Employee Reviews

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  1.  

    Not bad of a company to start at

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Professional Examination Service

    Pros

    -Organization cares about its employees
    -Decent pay
    -Great culture

    Cons

    -Work can be monotonous depending on what you're doing

  2.  

    Company needs to change culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Professional Examination Service full-time

    Pros

    Get to work a regular 9-5 job and have a life. Being a non-profit, benefits package is pretty good.

    Cons

    Salaries are low unless you are senior management. No one has a career path and there is limited investment in professional development.

    Advice to ManagementAdvice

    Management needs to take a serious look at staff performance and capability. Many staff members are doing their job the same way they have for 20 years and are totally resistant to change.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Needs change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Professional Examination Service

    Pros

    Small company - easy to gain recognition
    Many personable people
    Flexible work hours as long as work gets done
    Many managers have an open-door policy and are accessible

    Cons

    Few in-house talent development or promotion opportunities
    Lack of project management or oversight, leading to overload during peak times
    Unreasonable deadlines, often due to poor planning
    Lack of record-keeping and documentation leads to the loss of institutional knowledge
    Some individuals gain excessive recognition, while the efforts of others are overlooked or not acknowledged
    Overtime is expected, with little to no effort made to refine processes to mitigate or avoid it
    Culture of finger-pointing and blame instead of problem solving
    Surprising amount of inter-office politics, both interpersonally and between departments
    Many departments are overstretched, and management has been slow to provide relief (if any has been provided at all)
    Uneven work distribution - some workers are relied on too heavily, and work is not delegated to less burdened employees to relieve them
    Interactions between departments are often confrontational instead of collaborative
    Unclear role delineation, with a culture that discourages pushback and expects acquiescence and compliance
    Management has promised change on several fronts, but has yet to make visible changes that affect lower-tiered employees
    Feeling of dissatisfaction, stress, and disappointment among staff members across departments and roles
    Organization is top-heavy, with little authority or input given to team leaders or department heads

    Advice to ManagementAdvice

    Solicit more feedback from employees and use it to address issues
    Provide additional resources to relieve overstretched departments
    More clearly define roles and responsibilities and emphasize accountability
    Take steps to encourage--or require--better documentation of processes
    Reduce reliance on overtime and provide relief during peak times
    Change the office culture to encourage collaboration and teamwork between departmnents
    Implement better process and project management
    Empower team leaders and department heads to enable them to exercise more control over available human resources
    Utilize temps to relieve departments during peak times
    Better address the culture of negativity and dissatisfaction

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    Very easy place to work. No pressure (but no ambition).

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Developer in New York, NY
    Former Employee - Software Developer in New York, NY

    I worked at Professional Examination Service full-time (more than a year)

    Pros

    The work day is easy, 9-5, but some folks take longer lunches, show up late, leave early. There is no pressure while in the office. Most folks are very friendly.

    Cons

    Many people don't carry their weight.
    Most don't have any ambition or goals resulting in stagnation.

    Advice to ManagementAdvice

    Focus on profit, product, and the good team members.

    Doesn't Recommend
    Negative Outlook
  6. 1 person found this helpful  

    program

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program in New York, NY
    Current Employee - Program in New York, NY

    I have been working at Professional Examination Service full-time (more than 3 years)

    Pros

    company has been around for 60 years. and will stay around.
    is the grand daddy of credentionaling

    Cons

    SOP / business processes are old or non existant, people centric and different per client

    Advice to ManagementAdvice

    improvement required in business processes

    Doesn't Recommend
    Positive Outlook
  7.  

    good work place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at Professional Examination Service

    Pros

    company has turned around its profile into a leading teaching company in examination industry

    Cons

    senior mgt is not techincial savvy

    Advice to ManagementAdvice

    keep up the good work

    Recommends
  8. 1 person found this helpful  

    Milky Way

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Professional Examination Service

    Pros

    Shared by more than a few:

    get to know and work with SME's within and across groups
    can learn a lot on own and from experience
    talk of positive change and progress
    challenging on multiple fronts
    character builder, experience builder
    smart people
    chosen wisely, get along with select group
    personal growth

    Cons

    Shared by more than a few: for further exploration and consideration:

    Depends on which group and manager you work with.
    Complex inter-group and within-group exchanges
    Can be discouraging and confusing
    Expected to cultivate patience even for the most patient
    Low expectations for logical, steady career advancement / professional development
    Peak time is overload time
    Work-life balance is debatable depending on seasonality and distribution of work
    Available resources varies and depends on a lot
    Consensus is not a given; compliance is more expected
    Organization and consistent direction will vary on association
    Results bound to constantly change according to expectations, final result virtually non-existent.
    Appearance of multiple directions without final outcome.
    Challenging debrief of initiatives: often inconsistent and/or incomplete, difficult to review piece-meal initiatives without consistent logic and follow-up.
    Norm: constant change with mixed messaging and confusing communications; status check: undetermined or status quo.

    Advice to ManagementAdvice

    Shared by more than a few:

    Clarify overall direction more often
    Translate direction into day to day operations
    Update staff more often
    Make direction consistent
    Follow-up more regularly
    Increase visibility, transparency, consistent communication, approachability, and open collaboration / discussion on multiple levels
    Streamline / flatten structure and systems
    Delegate more
    Step in more regularly and share in decision-making
    Allow for cross-pollination and freely bonding with SME's.
    Open forum and timely appreciation
    Double feedback loop across board

    Doesn't Recommend

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