Progress Energy

  www.progress-energy.com
  www.progress-energy.com

Progress Energy Reviews

Updated July 27, 2014
Updated July 27, 2014
46 Reviews
3.5
46 Reviews
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Progress Energy President & CEO James E. Rogers
James E. Rogers
7 Ratings

Employee Reviews

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  1.  

    excellent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Business Financial Analyst in Raleigh, NC
    Current Employee - Senior Business Financial Analyst in Raleigh, NC

    I have been working at Progress Energy

    Pros

    stable and flexible work schedule

    Cons

    not exciting, sometimes boring, but not stressful

    Recommends
  2.  

    great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Raleigh, NC
    Current Employee - Anonymous Employee in Raleigh, NC

    I have been working at Progress Energy

    Pros

    stability, good benefits, alternate work schedules

    Cons

    need to come into the 21st century and offer telecommuting as they would any other offering. right now is very limited if at all

    Advice to ManagementAdvice

    keep the transparency going

    Recommends
  3.  

    Is all about who you know...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Raleigh, NC
    Current Employee - Anonymous Employee in Raleigh, NC

    I have been working at Progress Energy

    Pros

    Job security
    Getting taking over by Duke

    Cons

    Where do I begin

    1) They grandfather people into technical roles...if you come from the outside they require for you to be highly educated and have years of experience...not until you begin working you realize everyone else in here were not require to have a degree for similar role as yours...and they lack the experience or expertise

    2) The good ole boys is alive and well in this company. Forget about moving up on your career here...unless you know someone who is willing to pull strings good luck

    3) There is no diversity here barely any African Americans, Asians or Hispanics working here.

    4) People get put on technical roles without having no education....all due cause they know someone in upper management...I have seen first hand folks who have the education and experience be shot down due to not being well connected and they cant move into roles that fit their education and background.

    5) The company does not pay for performance..You can be walking on water and you will still get your standard 1-3% raise a year.If you spend most of your time playing their games you may get 5%

    6) Most folks in upper management have no clue about technology...

    7) The more skills you have or the willingness to go above and beyond the more responsibilities they will throw at you

    8) There is no accountability for mistakes meter techs make or anyone else for that matter....even when the mistakes cost the company millions...the same attitude is found thru out the company...is all who you know.

    9) The managers are cheap and get ticked off if you try to signed up for training...anything that has to do with payin little extra money you are discourage from.No clear direction from Management how to improve your role thru training or additional courses outside of work. Feels like you are working at Burger Joint or as garbage picker...

    10) I hate to say this but due to the lack of diversity most things are one sided...

    11) Yearly raises are a joke and almost non-existent

    12) you are under paid and good luck trying to get a decent salary when they offer you the job.

    13) Almost non existent information sharing about the job and roles and lack of communication with issues goes all the way to the top.

    14) Am not sure how this place can be one of the most admire utilities to work for..

    15) IF YOU EVER get a job offer here MAKE sure you have in writing your responsibilities....you will find yourself
    doing other responsibilities not in your job description!! I know this is the same for other industries but they take it a step above.

    16) If you happen to be vital to the operations...and you are looking to move to a new role...THEY CAN AND WILL BLOCK you from moving...PERMANENTLY...EVEN IF YOU DECIDE to leave the company they rather loose an employee than allow him or her to move to a role more fitting to their career....what sort of logic is that?

    I been here over two years and am ready looking to leave and not look back. There are some good people but the way management acts shadows that.

    Advice to ManagementAdvice

    I hope when Duke takes over they clean house and bring competent people in. You have people with no background in engineering, managing and making engineering decisions....

    Doesn't Recommend
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  5. 1 person found this helpful  

    Exemplary Internship Program

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Summer Intern in Raleigh, NC
    Former Employee - Summer Intern in Raleigh, NC

    I worked at Progress Energy

    Pros

    One mentor per intern
    Competitive pay
    Living allowance for out of state location
    Electrical engineers are top notch there

    Cons

    Work is dull
    Work environment is extremely quiet. There is little day to day brainstorming and discussion.

    Advice to ManagementAdvice

    Overall, a great business model. Management cares.

    Recommends
    Approves of CEO
  6.  

    Progress Energy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Saint Petersburg, FL
    Current Employee - Anonymous Employee in Saint Petersburg, FL

    I have been working at Progress Energy

    Pros

    Most coworkers are understanding and are willing to teach/mentor a new employee.
    Safety Culture is excellent.
    There are some great managers within the company that an employee can learn from.

    Cons

    Lack of formalized training for many of the positions.
    Large responsibilities are often handed to an employee without adequate training.

    Advice to ManagementAdvice

    Provide a better training program for all employee levels within the company.
    Create a better way for employees to provide candid feedback.

    Recommends
    Approves of CEO
  7. 1 person found this helpful  

    Pretty Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Raleigh, NC
    Current Employee - Anonymous Employee in Raleigh, NC

    I have been working at Progress Energy

    Pros

    Good feed back on work performance and ethic
    Management is supportive of career development
    Good salary, bonus, and benefits package

    Cons

    Can beat issues over the head
    Some organizational developments not shared until late
    Seemingly arbitrary amount of experience needed for promotion

    Advice to ManagementAdvice

    Do not treat employees like children at times
    Tolerate less secrecy around organizational changes
    Evaluate on work performance more for promotion

    Recommends
    No opinion of CEO
  8.  

    Call Center Life Always Mimics High School

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - CSA I in Lake Mary, FL
    Current Employee - CSA I in Lake Mary, FL

    I have been working at Progress Energy

    Pros

    The best reasons to work for Progress Energy is that is Economy proof. Everyone needs power to continue their couch potato-tv watching-not sweating lives and without electricity that is impossible. Good pay, good benefits, nice people and safe locations to work in.

    Cons

    High school like atmosphere among upper management. "Click" clubs who control most of the call center's operations who probably should not. Poor planning associated with business needs. Management is afraid to speak up in the presence of upper management or report negative information to their superiors, so they can maintain whatever image it is they are trying to project. Businesses are successfully if factual data is actually used to determine goals, projected work loads and needs. There is no formula going on here. It is by the seat of the pants for the most part. Luckily, we have a captive audience or this ship would have sank long ago.

    Advice to ManagementAdvice

    Use your talent. Promote the people who are doing a good job. Do not promote the people who are the best kiss ups. Utilize the people you have that are experts in their positions and promote them. Come up with a plan that does not sound like it was thrown together 5 minutes ago over a casual conversation which may have also included what you did last weekend. Guestimating should not be rampant.

    Recommends
    Approves of CEO
  9.  

    Educationally a very good job right out of high school - like Taco Bell, Burger King or ditch-digging.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Progress Energy

    Pros

    At first taste, the company was providing very good training. As time progresses for each rep they are continually saddled with more and more fluff to complete, such as selling value-added services. The pay was good to begin with but the raises are below average and high performer or not, the raises don't differ much between employees. The "bonus" is like opening a large present to find a worthless, small I.O.U. inside. Benefits are extensive and flexible. 401K access to various investments is a nice feature, controlled by the employee.

    Cons

    If you have a degree, ambition of any kind, previous call center experience or have high moral standards, forget customer service. I agree with previous posts - the company certainly "pigeon holes" everyone within customer service. There are limited lateral positions within the company, fewer if you made the mistake of becoming associated with customer service/call center operations. Supervisors and managers don't know the technicalities and nuances of using the proprietary software systems required to execute the job. Said persons are forever in "rotation" indicating the company's loosey-goosey lack-of-future plan sharing with the rank and file employees makes the company an environment you can't count on for a "career" unless, of course you were lucky AND smart enough to be in its unionized operations. If you like unnecessary stress and a too-rigid scheduling system and indeed being owned by a mega corporation and being forced to make unethical decisions versus keeping your job on a regular basis, then go ahead and apply. This is NOT a transparent sunshine law compliant organization. Nepotism and asskissery abound.

    Advice to ManagementAdvice

    Either make customer service like it was before the "buyout" era (2005) and keep your quality employees, giving them REAL opportunities to move on THROUGH and UPWARD within the company. Customer service is an entry level operation and it should be a place where you can screen and cultivate future leaders based on performance and loyalty, instead, the company has simply turned its call centers into "Rep Mills" like the telemarketing industry. Stop hiring leadership outsiders in the customer service arena who really haven't done their penance on the phones. Reps REALLY resent this. "Streamlining" everything from the customer's point of view isn't a real cost savings. You better hope the green revolution doesn't leverage a change in the rules, tariffs and other ridiculous impediments in Florida and allow entrepreneurs to compete as billing companies like the telecom debacle of the late 90's to present and/or cause the enabling of actual end-user customers to feed power back into the grid, effectively selling power back to the utility. Allow all the employees to unionize without penalty and pay all the "hourly" pee-on folks with the most difficult jobs like customer services a fair wage with more flexible hours and lower stress environments.

    Doesn't Recommend
    No opinion of CEO
  10.  

    Progress Energy is a great place to launch a career, but not a great place to advance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progress Energy

    Pros

    Great benefits, tuition reimbursment, great training, good working conditions, excellent place to start a career.

    Cons

    They aren't good about advancing careers. They often pigeon-hole employees into certain jobs and don't see the value employees could offer in different roles. Difficult to move up in that company unless you are kissing up to management.

    Advice to ManagementAdvice

    Remember that employees are a precious resource. Tyr to find ways to develop them and help them advance at Progress Energy. If you don't then you will pay for their education and training and another company will reap the benefits of it.

    Approves of CEO
  11.  

    Sweatshop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Business Systems Analyst in Raleigh, NC
    Former Employee - Business Systems Analyst in Raleigh, NC

    I worked at Progress Energy

    Pros

    The type of work was great!

    Cons

    The department acted like they own you 24/7. Managers hid things (hours worked) from upper management. Difficult to have a benchmark when not all the hours worked by employees were entered.

    Advice to ManagementAdvice

    There are a lot of good people that work there but there are issues at the managerial level (between employees and directors).

    Doesn't Recommend
    No opinion of CEO

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