Progressive Insurance Reviews

Updated April 14, 2015
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  • Cleveland, OH
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4.0
95 Reviews
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Progressive Insurance President, CEO, and Director; Chairman and CEO, Progressive Casualty Insurance Company Glenn M. Renwick
Glenn M. Renwick
66 Ratings

95 Employee Reviews

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  1. Featured Review

    Great company, excellent opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Systems Engineer Senior in Cleveland, OH
    Current Employee - IT Systems Engineer Senior in Cleveland, OH

    I have been working at Progressive Insurance full-time (more than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    At least from an IT perspective, you control your career. There is a unique culture that is very open, most managers do not micromanage and genuinely care about each person's success.

    Cons

    Compensation is sometimes less than some other companies in the area, however culture and promotion opportunities from within usually cause people who leave, to come back to the company.

  2. Helpful (1)

    data analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Analyst in Cleveland, OH
    Current Employee - Data Analyst in Cleveland, OH

    I have been working at Progressive Insurance full-time (more than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    the good work environment here

    Cons

    the location is not perfect

  3. Call Center CSR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Customer Service Representative in Cleveland, OH
    Former Employee - Call Center Customer Service Representative in Cleveland, OH

    I worked at Progressive Insurance full-time (more than 5 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Excellent company, great pay and benefits. Very forward thinking in diversity and a creative environment. Feel that they tend to embrace a "younger" staff mindset. Wonderful learning experience. Considering that it is a 24/7/365 call center, they do have multiple schedules to fit everyone.

    Cons

    You will need to move along and show an interest in your professional development. They are not a company that will let you linger in a position simply because you love what you do and don't have the desire to move to a different position. I was in the Customer Service call center and was let go. I think I "overstayed" my welcome! They expect phone reps to move up or out after 1 to 2 years to make room for the new "crop" to come in. If you hang around longer than that (I was in the position for over 6 years) they will find a reason to let you go (mine was that I was not cross-selling additional insurance products). Bottom line is that due to tenure and yearly increases, I was nearing the ceiling for the salary scale. I loved my job and did not wish to move to a different position. However, they needed to bring in "new blood". The day after I was let go, an article in the local news stated that they were looking to hire over 300 new phone reps. It looks really good on paper (as though those were newly created jobs) when in reality, they were simply "cleaning house" and bringing in younger, lower paid reps.

    Advice to Management

    Reward loyalty. I would have happily stayed at Progressive for my entire career.

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  5. good company to work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Analyst in Cleveland, OH
    Current Employee - Data Analyst in Cleveland, OH

    I have been working at Progressive Insurance full-time (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    work life balanced work environment/good training program

    Cons

    slow pace and take long time to ladder up

  6. Helpful (1)

    Okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Paralegal in Cleveland, OH
    Former Employee - Paralegal in Cleveland, OH

    I worked at Progressive Insurance full-time (more than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great people to work with, interesting day to day work.

    Cons

    Some people spend all day talking - I have no idea how they get anything done.

    Advice to Management

    Clamp down on those not actually working!

  7. Helpful (1)

    Best company in Cleveland

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Cleveland, OH
    Former Employee - Manager in Cleveland, OH

    I worked at Progressive Insurance full-time (more than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Smart people, good overall culture. Progressive goes beyond to make your time there more than a job. Incredible benefits compared to other companies

    Cons

    Need to know your career path early on. If you don't follow that, you will languish in mid management. Depending on the area, if you don't have an MBA from an M7 school, you will not move ahead

  8. Great Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Cleveland, OH
    Current Employee - Anonymous Employee in Cleveland, OH

    I have been working at Progressive Insurance

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Progressive has a great company culture that focuses on diversity. Employees are treated well and made to feel valued. On site amenities and benefits are a plus as well.

    Cons

    Company wide communication could be improved. There are also some areas that could use a better system for career advancement.

    Progressive Insurance Response

    Jan 30, 2015Talent Acquisition

    Thanks for providing your review. Progressive recognizes the importance of career development and continually reviews our companywide program and the need to provide more tools and guidance for ... More

  9. Helpful (1)

    progressive is not very progressive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Adjuster in Cleveland, OH
    Former Employee - Claims Adjuster in Cleveland, OH

    I worked at Progressive Insurance

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    nice people to work with great facility

    Cons

    Behavioral analytics unattainable sales matrix

    Advice to Management

    remember how progressive became the sizes it is value your tenured staff

  10. Great work culture and perks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Systems Test Engineer in Cleveland, OH
    Current Employee - IT Systems Test Engineer in Cleveland, OH

    I have been working at Progressive Insurance full-time (more than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great work- life balance, no dress code and good salary

    Cons

    A lot of old people who have worked on the company for more than 20 years

  11. Helpful (3)

    Depending on the department you work on, the experience can be fantastic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Manager in Cleveland, OH
    Current Employee - IT Manager in Cleveland, OH

    I have been working at Progressive Insurance full-time (more than 10 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Excellent experience, fantastic people, benefits program is very good

    Cons

    Egos of upper management; Politics;

    Advice to Management

    Hold people accountable to Core Values

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