Progressive Insurance

www.progressive.com

Progressive Insurance Reviews in Cleveland, OH

Updated January 20, 2015
Updated January 20, 2015
770 Reviews
3.6
770 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Progressive Insurance President, CEO, and Director; Chairman and CEO, Progressive Casualty Insurance Company Glenn M. Renwick
Glenn M. Renwick
510 Ratings

Review Highlights

Pros
  • Management sensitive to work-life balance and work hard to accommodate each employee's situation (in 50 reviews)

  • The work environment is very friendly with healthy competition (in 61 reviews)


Cons
  • Work /life balance was challenging to maintain due to extensive work schedules (in 32 reviews)

  • The current infatuation is the customer service score of which a "5" is the Holy Grail (in 25 reviews)

More Highlights

211 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    A Good Place for a Solid Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Customer Service Representative in Mayfield Heights, Cuyahoga, OH
    Former Employee - Claims Customer Service Representative in Mayfield Heights, Cuyahoga, OH

    I worked at Progressive Insurance full-time (more than a year)

    Pros

    -Good pay for entry-level position
    -Quality Training
    -Flexible Schedule
    -Good benefits
    -End of year bonus
    -Opportunities to move around

    Cons

    -Working in a call center can be monotonous
    -Need to request time off fairly far in advance for major holidays even if you have earned time off
    -Increase in requirements of job over time with no corresponding increase in pay

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Cleveland, OH
    Current Employee - Anonymous Employee in Cleveland, OH

    I have been working at Progressive Insurance

    Pros

    Progressive has a great company culture that focuses on diversity. Employees are treated well and made to feel valued. On site amenities and benefits are a plus as well.

    Cons

    Company wide communication could be improved. There are also some areas that could use a better system for career advancement.

    Recommends
    Positive Outlook
    Approves of CEO

    Progressive Insurance Response

    Jan 30, 2015Talent Acquisition

    Thanks for providing your review. Progressive recognizes the importance of career development and continually reviews our companywide program and the need to provide more tools and guidance for ... More

  3.  

    progressive is not very progressive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Adjuster in Cleveland, OH
    Former Employee - Claims Adjuster in Cleveland, OH

    I worked at Progressive Insurance

    Pros

    nice people to work with great facility

    Cons

    Behavioral analytics unattainable sales matrix

    Advice to ManagementAdvice

    remember how progressive became the sizes it is value your tenured staff

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
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  5.  

    Not a bad first time job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Mayfield, OH
    Current Employee - Customer Service Representative in Mayfield, OH

    I have been working at Progressive Insurance

    Pros

    Good pay good people great benefits

    Cons

    Long long hours always on the phone

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    I've died and gone to heaven! Simply amazing company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Mayfield, OH
    Current Employee - Anonymous Employee in Mayfield, OH

    I have been working at Progressive Insurance full-time (more than 3 years)

    Pros

    Progressive is an amazing company. You will work with really smart folks who truly love their job. You will be challenged every day and feel as if you are making a true difference in the company.

    Cons

    Progressive is not for everyone, or is truly for individuals who want to be challenged and smart people.

    Advice to ManagementAdvice

    More diversity within executive team.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great work culture and perks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Systems Test Engineer in Cleveland, OH
    Current Employee - IT Systems Test Engineer in Cleveland, OH

    I have been working at Progressive Insurance full-time (more than 5 years)

    Pros

    Great work- life balance, no dress code and good salary

    Cons

    A lot of old people who have worked on the company for more than 20 years

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Upper management is a fail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Subrogation in Mayfield, OH
    Current Employee - Subrogation in Mayfield, OH

    I have been working at Progressive Insurance full-time (more than 3 years)

    Pros

    Diversity, fitness centers, cafeterias

    Cons

    Upper management is awful. Their decisions rarely make sense and they are extremely unethical. Claims department does not value a college degree whatsoever.

    Doesn't Recommend
    Negative Outlook
  9. 2 people found this helpful  

    Good company to work for, but lacking growth opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Analyst in Highland Heights, OH
    Current Employee - Product Analyst in Highland Heights, OH

    I have been working at Progressive Insurance full-time (more than 5 years)

    Pros

    Great team of smart people. very data oriented company.

    Cons

    No career advancement opportunities from analyst roles to management roles

    Advice to ManagementAdvice

    Open up new entry level managerial opportunities to retain your best analysts.

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Tread Carefully if you plan to work in claims.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Adjuster in Mayfield, OH
    Former Employee - Claims Adjuster in Mayfield, OH

    I worked at Progressive Insurance full-time (more than 3 years)

    Pros

    Money, Benefits, Decent Co-Workers, Bonuses, Ideals?

    Cons

    Working in claims. Claims Reps are heavily overloaded. Revolving management (7 sups in 3 years)
    Given 3 hrs of overtime per week and if that is exceeded due to customer need a "coaching" will be in your future.
    Useless company scripting.
    Micro-managing style.
    Attempting to advance beyond claims is very difficult, especially if you're good at what you do.
    Feedback is encouraged, but puts you in the spotlight for all the wrong reasons.
    Hard to balance work and life.

    Advice to ManagementAdvice

    Actually listen to your workers and not just say you do.
    Stop changing the standard operating procedures every quarter under the guise of the previous changes not working.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Great Place to Work, good team atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Quality Assurance Analyst Lead in Mayfield, OH
    Former Employee - Software Quality Assurance Analyst Lead in Mayfield, OH

    I worked at Progressive Insurance full-time (more than 10 years)

    Pros

    Team oriented, good benefits, flexible shedules depending on position, opportunities for advancement, in house training

    Cons

    no longer allows remote/distance work options for IT

    Advice to ManagementAdvice

    Focus on retaining your quality resources.

    Recommends
    Neutral Outlook
    Approves of CEO

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