Progressive Insurance Reviews

Updated June 30, 2015
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3.9
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Progressive Insurance President, CEO, and Director; Chairman and CEO, Progressive Casualty Insurance Company Glenn M. Renwick
Glenn M. Renwick
159 Ratings

Pros
  • They have a good work/life balance (in 50 reviews)

  • Laid back work environment great place to work (in 61 reviews)

Cons
  • Work /life balance was challenging to maintain due to extensive work schedules (in 32 reviews)

  • The current infatuation is the customer service score of which a "5" is the Holy Grail (in 25 reviews)

More Pros and Cons

233 Employee Reviews

Sort: Popular Rating Date
  1. Decent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pricing Analyst in Cleveland, OH
    Current Employee - Pricing Analyst in Cleveland, OH

    I have been working at Progressive Insurance full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good culture, work-life balance, management challenges you

    Cons

    Tough competition even for internal positions, mediocre pay


  2. Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Mentor, OH
    Current Employee - Anonymous Employee in Mentor, OH

    I have been working at Progressive Insurance full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good people. Nice workplace. Great benefits.

    Cons

    None that I can think of.


  3. Application Programmer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cleveland, OH
    Current Employee - Anonymous Employee in Cleveland, OH

    I have been working at Progressive Insurance

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Employee benefits, Flexible work arrangement

    Cons

    Low compensation compared to other companies


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Learned a lot from the experience and appreciated all of the in-depth training. The coaches are amazing!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Blended Representative, Customer Service & Direct Sales in Mayfield, OH
    Former Employee - Blended Representative, Customer Service & Direct Sales in Mayfield, OH

    I worked at Progressive Insurance full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Progressive is committed to developing their people, providing in-depth training and coaching. I met some of the best people while working here! They offer up to 6% match for 401K and give back to their employees via profit sharing based on meeting profit goals. Top performers can receive monthly performance bonuses. They offer ergonomic workspaces, onsite health care, fitness center, & cafeteria.

    Cons

    An employee used to be able to move between departments much easier. Now, it's nearly impossible to get out of the call center. The call center employees receive the lowest percentage of profit sharing and they are the ones directly interacting with customers & contributing to the bottom line via new sales and retention. Depending on call volume, reps can leave early; usually resulting in longer hold times for customers, causing the remaining reps to deal with aggravated customers.

    Advice to Management

    Turnover is high in the call center, yet nothing seemed to be happening to investigate why it is so high and making changes accordingly. Call center managers who continually receive complaints should be required to attend manager training and then go through an academy-type process. We all know it takes more money to onboard new hires than retain existing employees. Plus, it is cutting into profit by allowing this to continue.


  6. Coach

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cleveland, OH
    Current Employee - Anonymous Employee in Cleveland, OH

    I have been working at Progressive Insurance full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Progressive offers a wide range of benefits and perks. They preach and implement diversification.

    Cons

    Management unfair- it is who you know, not how hard you work. Not worth going to HR as they are bias and if you do, you are penalized. Degrees are not always needed.

    Advice to Management

    recognize hard workers and promote them.


  7. Helpful (1)

    IT business analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Systems Analyst in Cleveland, OH
    Current Employee - Business Systems Analyst in Cleveland, OH

    I have been working at Progressive Insurance full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    At main campus its a great work environment, very casual work place. Gain share is paid out based on company performance (no manager preferential treatment). Senior leadership is fairly approachable

    Cons

    Within IT being promoted to lead level positions (or higher) is very political. Workload expected of two people with the same title can vary greatly in different parts of IT.

    Advice to Management

    Growth paths and promotion opportunities need to be better communicated and more clearly defined. Line managers need to ensure they understand what senior leadership wants to avoid generated wasted work.


  8. Helpful (1)

    Subrogation specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Willoughby, OH
    Former Employee - Anonymous Employee in Willoughby, OH

    I worked at Progressive Insurance full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great health benefits and career opportunities

    Cons

    No work from home in Subrogation

    Advice to Management

    Expand work from home


  9. Helpful (2)

    Centralized Support Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Centralized Support Representative in Mayfield Heights, OH
    Current Employee - Centralized Support Representative in Mayfield Heights, OH

    I have been working at Progressive Insurance

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The Gain Share and Matching Gift Program, as well as Diversity.

    Cons

    The interview process with use of Behavior Interview Questions.

    Advice to Management

    Lead by doing


  10. Helpful (1)

    Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Demand Processor in Cleveland, OH
    Former Employee - Demand Processor in Cleveland, OH

    I worked at Progressive Insurance (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fun people, pay was worth it

    Cons

    Management, repetitive, got boring fast

    Advice to Management

    Be more involved


  11. Helpful (1)

    Good place to work in IT but...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Developer in Cleveland, OH
    Former Employee - Senior Developer in Cleveland, OH

    I worked at Progressive Insurance full-time (More than 10 years)

    No opinion of CEO
    No opinion of CEO

    Pros

    Flexible working hours, work from home, training gainshare bonus every year. Good corporate values and ethics.

    Cons

    Few opportunities for promotion, IT dept. is very bureaucratic and unproductive. Most IT managers do not come from an IT background and make poor decisions based upon lack of IT knowledge.

    Advice to Management

    Remove the red tape in IT and increase productivity.



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