Progressive Insurance

  www.progressive.com
  www.progressive.com
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Progressive Insurance Reviews in Cleveland, OH

Updated September 17, 2014
Updated September 17, 2014
659 Reviews
3.6
659 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Progressive Insurance President, CEO, and Director; Chairman and CEO, Progressive Casualty Insurance Company Glenn M. Renwick
Glenn M. Renwick
436 Ratings

Review Highlights

Pros
  • Management sensitive to work-life balance and work hard to accommodate each employee's situation (in 45 reviews)

  • Leadership, customer focus, comfortable work environment with lots of amenities (in 56 reviews)


Cons
  • Work /life balance was challenging to maintain due to extensive work schedules (in 24 reviews)

  • The current infatuation is the customer service score of which a "5" is the Holy Grail (in 20 reviews)

More Highlights

187 Employee Reviews Back to all reviews

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  1.  

    I have a good job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Lines Senior Processor/Underwriter  in  Mayfield Heights, OH
    Current Employee - Personal Lines Senior Processor/Underwriter in Mayfield Heights, OH

    I have been working at Progressive Insurance full-time for more than 10 years

    Pros

    I've been with the company for 11 yrs. A great deal of tenured employees from all types of backgrounds. Started out in the call center, the company provides training-which is a great way to obtain your property & casusalty license. The call center there just like any other company is very busy and can build up to stress dealing with problems, billing issues, etc. from irate customers. Once I transferred into the processing division after 2.5 yrs on the phones, it was like night and day. I have a very wonderful manager who genuinely cares about employees (management can make or break you). Casual dress code (can wear jeans everday), Diversed company, Flexible Work Arrangements, I currently work from home 50% of the time which is the highlight for me. You have to keep up with your metrics or you will not be able to continue to work from home. It is not for everyone if you are not self-disciplined...don't try it. Benefits for the most part are good & cool work perks.

    Cons

    Allow more ETB time, personal and sick time should be separate. Holistic areas should be viewed more realistic, career development and internal job opportunities for advancement should be more gainful & plentiful, medcial insurance is way too expensive and not the greatest.

    Advice to ManagementAdvice

    Stay and keep up with the changing times of technology, very top heavy management, FWA has saved the company from a tremendous higher turnover rate. Some change is good but not always. Listen to your valued employees and don't play politics with favoritism.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    IT intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - QA Analyst  in  Cleveland, OH
    Former Employee - QA Analyst in Cleveland, OH

    I worked at Progressive Insurance as an intern for less than a year

    Pros

    Great place to work. Great culture and employees are recognized for their hard work!

    Cons

    In house IT. IT is not their main business

  3.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Estimator Intermediate  in  Cleveland, OH
    Current Employee - Estimator Intermediate in Cleveland, OH

    I have been working at Progressive Insurance full-time for more than a year

    Pros

    Good bonus at year-end, great people to work with, management that is always wanting to see you succeed. They seem to hire new candidates that are hard-working, with a good sense of humor.

    Cons

    Behind on the times in the computer technology aspect. They try to keep the work-life balance in check, but, sometimes that can be very difficult.

    Positive Outlook
    Approves of CEO
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  5.  

    12 years customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Processor  in  Mayfield Heights, Cuyahoga, OH
    Current Employee - Senior Processor in Mayfield Heights, Cuyahoga, OH

    I have been working at Progressive Insurance full-time for more than 10 years

    Pros

    Great company to work for, ample time off and great flexible work arrangements. Good benefits and management handles employees as people and not numbers. Co workers are great and everyone is treated like family - all in all great place to work. Senior leaders make sure that everyone feels important and provide guidance in job growth - many wonderful paid programs that employees are able to attend. Progressive has a great outlook on diversity and inclusion within the work place and has many programs in place for diversity groups. Open door policy is really an open door policy - senior leadership will always find time to meet with employees. Some areas of the company work from home part time.

    Cons

    personal growth is difficult right now. It is sometimes difficult to get Friday's off, but the flexible work arrangements that are in place make it easy to adjust schedules. Technology is a little behind the times.

    Advice to ManagementAdvice

    Keep doing what you are doing!

    Recommends
    Positive Outlook
    Approves of CEO
  6. 5 people found this helpful  

    Great place to work.....IF.......

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative  in  Cleveland, OH
    Former Employee - Inside Sales Representative in Cleveland, OH

    I worked at Progressive Insurance full-time for less than a year

    Pros

    I had one of the best schedules. Four days, M-Th, 1pm-12am, with Fri,Sat,Sun OFF!! A three day weekend every week? Where do I sign? Rate of pay to start is excellent, and gainshare can be amazing!! So why am I not still there? That's where the "IF" in my review title comes into play. See the "Cons" section for further details.

    Cons

    I worked in sales, so I will keep my comments, for the most part, directed to that skill set. In sales, we all know that price is the driving factor, when selling "air." What I mean by that is you are not selling anything tangible. The customer cannot touch it, see it, taste it or smell it. Insurance, of any type, is that way. The customer gets documents which are usually glanced over, then filed away, never again to see the light of day until renewal time, or accident time. However, as a sales rep for Progressive, you are hammered with. "Get the customer off the price discussion, and onto the reasons why Progressive is the best "fit" for their insurance needs." Easier said than done, but if you are one of the 'gifted' people who can do that, this is the job for you. "Impossible metrics". Now I've seen that phrase bandied about on these reviews and, while Progressive does set the bar high...really high...I have seen many reps meet and exceed them, so looking at that from a company perspective, my answer is..."If John, Sue, Jimmy and Darla can do it, then it can be done." Face it. That is true of any company. It's all about the numbers, baby!! Get used to it, because THAT is corporate 'Merica now. The metrics are what they are, and will only continue to rise, and be added to, as "new and improved" methods of grading employees come out of company think tanks. Now...here's why I am no longer there...A. I couldn't hit the metrics. B. I despise the hive mentality. "Bleed Progressive Blue." ? Sorry, not for me. I've never been a "team" player. C. ...and this is the primary reason I'm no longer there...I cannot understand people who...A. Can't speak English. Yes, there a Spanish line, but that's all there is. If the prospect speaks in any other accent, you are stuck with it. B. Multitaskers. Why people pick a time when they have a screaming baby in their arms....are munching on a bag of whatever...have their tv up so loud, that that's all you can hear...or are doing any manner of things, other than paying attention to you.....is beyond my comprehension. And trust me...you WILL get a lot of that. If you don't have a very thick skin, you better develop one in a hurry, or after about 4 months there, you will want to throw the phone at your computer monitor. If you want to work for Progressive in Sales, you need the following... A thick skin, a tolerance for stupidity, TONS of conflict resolution skills - because believe me...there WILL be conflicts for you to resolve - and lastly, belief in your product. If you are like me, and just want to punch in, do your work, punch out and go home.....don't even fill out an application. Save yourself AND Progressive the grief. Oh, and that "sweet' schedule? If you have the choice between the 4 days in a row on, 3 days in a row off - or 2 days on, 1 day off, 2 days on, 2 days off - take the 2 on, 1 off, 2 on, 2 off. 4 ten hour days in a row taking those calls will fry you faster than egg on a "High" burner setting. If you are competent in the things I have mentioned, then by all means send in an application, because you'll do well, and love the job.

    Advice to ManagementAdvice

    You need more extensive training. You need to, after the P&C test is passed, spend more time with prospects figuring out where their breaking point is, before sending them on to Academy. You need to pull that stupid "Price comparison" ad off the airwaves. The tool does NOT work the way it is portrayed, and you know it. You need to offer phone reps a direct, solid way to address the question "How come you guys are so much more expensive, than what I have now?" Basically, the answers given to that question now, boil down to "We may be higher, but we're worth it." Not a good answer. Also, you have a flaw somewhere in your screening process. Aftyer 3 tries to get into Progressive, being told each time that I did not have enough "conflict resolution skills" - and now I see WHY you stress that so hard - I re-did my resume to make it look like I HAD those skills, and on the fourth try, got hired. Somebody didn't do their due diligence, or I would not have passed the background check. Just a FYI.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Adjuster  in  Mayfield Heights, OH
    Former Employee - Claims Adjuster in Mayfield Heights, OH

    I worked at Progressive Insurance full-time for more than 3 years

    Pros

    fair pay
    benefits are reasonable
    fitness center on site
    advancement opportunity

    Cons

    high stress, fast pace environment

    Advice to ManagementAdvice

    n/a

    Recommends
    Positive Outlook
  8.  

    Great Place to start a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Central Services Representative  in  Mayfield Heights, OH
    Current Employee - Central Services Representative in Mayfield Heights, OH

    I have been working at Progressive Insurance full-time for more than a year

    Pros

    Managers and co-workers are all great! Company treats everyone fantastic! Flexible work hours, can work from home once you are established with the company and in a salaried position, casual dress code, generous time off/vacation/sick days/personal days all rolled together in one pot of earned time off, great opportunities for advancement. Potential for Annual Gainshare bonus for everyone----not just managers

    Cons

    Low starting pay if you have a college degree. Heavy workload in all the salary positions--more than 40 hours a week. Typical office politics.

    Advice to ManagementAdvice

    Keep on doing what you are doing! Don't ever do away with Gainshare or the flexible work environment!

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Progressive is a great place to work if you can suck up to your manager!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Quality Assurance Analyst  in  Cleveland, OH
    Former Employee - IT Quality Assurance Analyst in Cleveland, OH

    I worked at Progressive Insurance full-time for more than 5 years

    Pros

    Company rules are great on paper. Very employee friendly and a great place for professional growth on 'ideal conditions'. Best part is the training programs and great scope to update yourself with latest technology and trends. Benefits and pay package is highly satisfactory.

    Cons

    Most older IT teams have members absorbed from call center and they pose a threat to employees with college background. There is a nasty atmosphere for survival. Managers who come with non IT/high school background are a major hurdle in day to day work. With minimum professional behavior and technical understanding, they are neither supportive in project delivery nor in supporting employees career growth. There is another factor to deal with their insecurities apart from the incapacity. I have seen a manager who was sucked up by the IT employee referring the team member for promotion with achievements of proficiency in Excel and word document. Employees are left with two choices, either you suck up to such managers or leave the company. HR is one major showpiece which neither sticks to its work ethics nor rules.

    Advice to ManagementAdvice

    Apart from the eye wash quarterly feedback about the management and the good for nothing HR, think about some other means to let employees reach out to the top management with their work experiences and management issues. NO your town hall meetings don't work. Let the IT have managers with minimum knowledge of the field.

    Doesn't Recommend
    Approves of CEO
  10. 1 person found this helpful  

    CCU claims adjuster

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claim Adjuster CCU  in  Cleveland, OH
    Former Employee - Claim Adjuster CCU in Cleveland, OH

    I worked at Progressive Insurance full-time for less than a year

    Pros

    good pay,
    shift bids,
    good benefits(not great)
    great co workers
    discounts with almost every company known to man

    Cons

    *****THIS IS FOR THE CCU POSITION ONLY IN MAYFIELD VILLAGE OHIO*****
    pro training, hard metrics, stressful
    progressive gives you way too much work for 8 hrs its like 10 hr worth of work
    too many different answers from different manager on subject manner
    the training is just laughable they spend too much time on meaning less "to do list"
    At one point you can being DOING great with one manager and then get a new manager that says your aren't performing
    ccu is a dead end job
    Consisent stressed out employees who complain about work load
    Unfair metrics that are out of your control
    hard very hard to get time off... if not scheduled ... no sick time ie if you get sick get ready to get an occurance
    poor internet references on how to discover answers so most of the time as a new employee you spend the 1st 6 months asking questions to over worked co workers
    the average amount of employees are behind on their work because of the work load and if you take a day off its awful (ie if you take vacation be prepared to have a tone of voice mails, over 70 past due daries and be prepared to get 18 new darires that day)

    Advice to ManagementAdvice

    no real option to advice to mamagement, a long process to do so

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Customer Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Mayfield Heights, Cuyahoga, OH
    Former Employee - Customer Service Representative in Mayfield Heights, Cuyahoga, OH

    I worked at Progressive Insurance full-time for more than a year

    Pros

    Your voice is heard in the company. If you have a problem with something you can tell your supervisor and you can also get the information to the appropriate person online. There is promotion from within and the company really tries to keep everyone happy

    Cons

    The starting positions can be difficult. Customer service with insurance is a hard task to do day in and day out. But through all of the concerns the customers have, you develop a lot of knowledge about the actual product you're selling.

    Advice to ManagementAdvice

    Management should keep doing everything the same except they should set clearer expectations instead of saying well we'll take a look at it or when it happens we'll discuss it further. The guidelines change for insurance, so they should at least have concrete rules that are easily found instead of having to ask multiple people.

    Recommends
    Positive Outlook
    Approves of CEO

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