Progressive Insurance Reviews

Updated March 19, 2015
218 reviews filtered by
  • Cleveland, OH Area
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3.7
218 Reviews
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Progressive Insurance President, CEO, and Director; Chairman and CEO, Progressive Casualty Insurance Company Glenn M. Renwick
Glenn M. Renwick
535 Ratings

218 Employee Reviews

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  1. good company to work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Analyst in Cleveland, OH
    Current Employee - Data Analyst in Cleveland, OH

    I have been working at Progressive Insurance full-time (less than a year)

    Pros

    work life balanced work environment/good training program

    Cons

    slow pace and take long time to ladder up

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful

    Okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Paralegal in Cleveland, OH
    Former Employee - Paralegal in Cleveland, OH

    I worked at Progressive Insurance full-time (more than 3 years)

    Pros

    Great people to work with, interesting day to day work.

    Cons

    Some people spend all day talking - I have no idea how they get anything done.

    Advice to ManagementAdvice

    Clamp down on those not actually working!

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful

    Best company in Cleveland

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Cleveland, OH
    Former Employee - Manager in Cleveland, OH

    I worked at Progressive Insurance full-time (more than 10 years)

    Pros

    Smart people, good overall culture. Progressive goes beyond to make your time there more than a job. Incredible benefits compared to other companies

    Cons

    Need to know your career path early on. If you don't follow that, you will languish in mid management. Depending on the area, if you don't have an MBA from an M7 school, you will not move ahead

    Recommends
    Positive Outlook
    Approves of CEO
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  5. you get into it what you put out of it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inbound Sales Representative in Mayfield, OH
    Current Employee - Inbound Sales Representative in Mayfield, OH

    I have been working at Progressive Insurance full-time (more than a year)

    Pros

    on site cafeteria and convenient store. flexibility to request days off if done in advance. gainshare bonus and benefits are pretty good. decent training modules; you will learn a lot if this is your first time dealing with insurance.

    Cons

    call volume can be high with obnoxious callers with lots of attitude. there is a sense of "you're expected to know this..." once you've been in the role for 6 months. redundancy with training and an effort to be very scripted. typical office politics. work/life balance is not as great as the company makes it out to be. burnout is very real.

    Advice to ManagementAdvice

    respect the differences in each person. not everyone is the loud, happy-go-lucky person you want them to be. offer better schedule selections and choices.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful

    It is a good place to build a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Applications Programmer Senior in Mayfield, OH
    Current Employee - IT Applications Programmer Senior in Mayfield, OH

    I have been working at Progressive Insurance full-time (more than a year)

    Pros

    The best thing about Working at Progressive is definitely the relaxed culture. Work life balance is great. Flexible working arrangements, and managers who really know how to make the employees feel appreciated. Appreciation is something a lot of companies take for granted. I think it is very easy to shine if you are in a project that lets you have the opportunity to. There is a very high retention rate as a lot of people celebrating over 10 yrs working for the company. Benefits package is very good if you are single. Been told around town that I have the best insurance in town when I use it at any networked facility. Great classroom learning as well as access to online classes to learn new skills.

    Cons

    Onboarding process needs a lot of work. There is a lot of down time while waiting for project assignment. Very large projects also mean movement is very slow. Definitely will kill any motivation if start falling in step with the crowd. The long timers also have a sense that they are just doing this until they retire. But if you don't want to fall into the crowd and bad habits you will need to learn new skills on your own. But you many never get to use those skills as most of the fun projects are fully staffed. The bad thing is getting stuck in the tail end of a project where you have to follow blindly what to do.

    PROCESS and procedure is almost insane.

    They don't let people who are clearly not performing go.

    Advice to ManagementAdvice

    Move people around more within department. Share the fun projects as well as the not so fun ones. Process and procedure kills progress! Be more Progressive as your company name suggest in terms of handling projects.

    Recommends
    Positive Outlook
    No opinion of CEO
  7. 3 people found this helpful

    A Good Place for a Solid Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Customer Service Representative in Mayfield Heights, Cuyahoga, OH
    Former Employee - Claims Customer Service Representative in Mayfield Heights, Cuyahoga, OH

    I worked at Progressive Insurance full-time (more than a year)

    Pros

    -Good pay for entry-level position
    -Quality Training
    -Flexible Schedule
    -Good benefits
    -End of year bonus
    -Opportunities to move around

    Cons

    -Working in a call center can be monotonous
    -Need to request time off fairly far in advance for major holidays even if you have earned time off
    -Increase in requirements of job over time with no corresponding increase in pay

    Recommends
    Positive Outlook
    Approves of CEO
  8. Good benefits

    Former Employee - IT Applications Programmer in Mayfield Heights, Cuyahoga, OH
    Former Employee - IT Applications Programmer in Mayfield Heights, Cuyahoga, OH

    I worked at Progressive Insurance

    Pros

    Personal growth, Training, office culture

    Cons

    Compensation, flexibility, creativity, work-life balance

    Advice to ManagementAdvice

    Be more flexible, listen to employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. Great Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Cleveland, OH
    Current Employee - Anonymous Employee in Cleveland, OH

    I have been working at Progressive Insurance

    Pros

    Progressive has a great company culture that focuses on diversity. Employees are treated well and made to feel valued. On site amenities and benefits are a plus as well.

    Cons

    Company wide communication could be improved. There are also some areas that could use a better system for career advancement.

    Recommends
    Positive Outlook
    Approves of CEO

    Progressive Insurance Response

    Jan 30, 2015Talent Acquisition

    Thanks for providing your review. Progressive recognizes the importance of career development and continually reviews our companywide program and the need to provide more tools and guidance for ... More

  10. progressive is not very progressive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Adjuster in Cleveland, OH
    Former Employee - Claims Adjuster in Cleveland, OH

    I worked at Progressive Insurance

    Pros

    nice people to work with great facility

    Cons

    Behavioral analytics unattainable sales matrix

    Advice to ManagementAdvice

    remember how progressive became the sizes it is value your tenured staff

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  11. great benefits, frustrating job, bad shifts,

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate in Mayfield Heights, Cuyahoga, OH
    Former Employee - Customer Service Associate in Mayfield Heights, Cuyahoga, OH

    I worked at Progressive Insurance full-time (less than a year)

    Pros

    the only good thing about this company is that they do offer excellent benefits.

    Cons

    the shifts that are offered are terrible if you want to try to have a good work/life balance, if you work in customer service it is frustrating and there are endless customer complaints and extremely high call volumes.

    Advice to ManagementAdvice

    offer better shift options to more employees and not just to the tenured employees.

    Doesn't Recommend
    Neutral Outlook

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