Progressive Insurance
3.4 of 5 613 reviews
www.progressive.com Cleveland, OH 5000+ Employees

Progressive Insurance Reviews

Updated Jul 8, 2014
All Employees Current Employees Only

3.4 613 reviews

                             

79% Approve of the CEO

Progressive Insurance President, CEO, and Director; Chairman and CEO, Progressive Casualty Insurance Company Glenn M. Renwick

Glenn M. Renwick

(405 ratings)

65% of employees recommend this company to a friend
613 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "Management sensitive to work-life balance and work hard to accommodate each employee's situation"
    in 41 reviews
  • "Leadership, customer focus, comfortable work environment with lots of amenities"
    in 53 reviews
Cons:
  • "No work/life balance-as much as you are told that Progressive wants you to have"
    in 22 reviews
  • "Customer Service can always be challenging dealing with the different types of people"
    in 18 reviews
  • Show more review highlights

Reviews

    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Customer Service

    Medical Claims Representative (Current Employee)
    Orlando, FL

    ProsFlexible work arrangements
    Good coworkers
    Substantial Training

    ConsLimited promotion opportunities
    Fixation to a fault on customer service
    Small raises

    No, I would not recommend this company to a friend

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    Benefits were great. Call center metrics are exhausting

    Customer Service Representative (Former Employee)
    Riverview, FL

    ProsBenefits, time off during low call volume

    ConsLeadership - made changes without considering how the people actually doing the work would be affected.

    Advice to Senior ManagementListen to your representatives. Go through policy services training and work the phones for a month.

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    • Culture & Values
           
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    • Disapproves of CEO

     

    Good people to work with, but very heavy and unrealistic workload.

    Claims Generalist Intermediate (Current Employee)

    ProsGreat people overall. They have a good work/life balance.

    ConsHeavy workload, with high and unrealistic expectations. The workload is so heavy you don't have time to properly take care of the customers, return calls, etc.

    Advice to Senior ManagementHire more people

    No, I would not recommend this company to a friend

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    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Depends on where you work. Office manager controls a lot of the feel.

    Anonymous Employee (Current Employee)

    Proshour lunch breaks, employee activities

    Consmassive work load, unstable staff

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    Used to be a great place, now just average at best...

    Claims Generalist Intermediate (Current Employee)
    Oklahoma City, OK

    ProsGainshare when the company does well to share in the success. ETB (earned time benefit) allows time off

    ConsETB as great as it is simply puts you behind in your already unreasonable workload. They recently "trimmed the fat" from upper levels of management. No hope of advancement opportunities.

    Advice to Senior ManagementWork to provide some incentive for your employees. Saying you want to develop them to advance their careers is obviously lip service as the recent actions show there is nothing to advance to. Progressive is a very successful company which is obvious by the transparency in financial reporting, why not offer a best in industry salary rather than using up and burning out loyal employees?

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    1 person found this helpful  

    Bodily Injury Adjuster

    Anonymous Employee (Current Employee)

    ProsDay time Schedule
    Flexibility for time off
    Work Environment
    Training
    Diversity
    Promte indivdual ideals and workmanship

    ConsWork-load
    Difficult Venue for injury
    Upward Movement
    High set and difficult to attain objectives
    No overtime but unbalanced work load

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    • Approves of CEO

     

    This is the BEST Company I have ever worked for!

    Senior Customer Service Representative (Current Employee)
    Riverview, FL

    ProsProgressive offers a very diverse culture, respecting the individule. Opportunities for advancement are offered and if you are inclined to be a ladder climber, senior management will help and advise you to reach your goals! Pay is competitive with bonuses and incentives regularly offered. The benefits are good too! This company values it's employees! Awesome company!

    ConsCons? No cons. It's a great company. They pay well... decent benefits... no cons.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    • Senior Management
           
    • Comp & Benefits
           
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    1 person found this helpful  

    Great flexibility and an amazing environment where your co-workers feel like family.

    Anonymous Employee (Current Employee)
    Mayfield Heights, Cuyahoga, OH

    ProsFantastic flexibility, lots of onsite perks, great health insurance, onsite clinic and gym facilities, genuinely nice people who become like family members before you know it.

    ConsNot a lot of opportunities for growth, especially if you want to stay within your chosen career field and you're already a "professional."

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
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    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    very structured environment

    Software Developer (Former Employee)
    Cleveland, OH

    Prospredictable, structured, canonical

    managers are very well trained for all possible human incidents within a labor community, and are able to defuse and communicate points of conflict

    Consnot allowed to think out of the box. If you do, you are rigorously reminded to do your assigned job and not much else.

    Advice to Senior Managementallow a "free thinking day" once every two weeks

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Great work environment

    Anonymous Employee (Current Employee)

    ProsGreat work life balance, PTO

    ConsLack of promotional opportunity in my area

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