Progressive Insurance Reviews

Updated February 3, 2015
48 reviews filtered by
  • Mayfield Heights, Cuyahoga, OH
  • Any Job Title
3.5
48 Reviews
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Progressive Insurance President, CEO, and Director; Chairman and CEO, Progressive Casualty Insurance Company Glenn M. Renwick
Glenn M. Renwick
33 Ratings

48 Employee Reviews

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  1. Helpful (3)

    A Good Place for a Solid Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Customer Service Representative in Mayfield Heights, Cuyahoga, OH
    Former Employee - Claims Customer Service Representative in Mayfield Heights, Cuyahoga, OH

    I worked at Progressive Insurance full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    -Good pay for entry-level position
    -Quality Training
    -Flexible Schedule
    -Good benefits
    -End of year bonus
    -Opportunities to move around

    Cons

    -Working in a call center can be monotonous
    -Need to request time off fairly far in advance for major holidays even if you have earned time off
    -Increase in requirements of job over time with no corresponding increase in pay

  2. Good benefits

    Former Employee - IT Applications Programmer in Mayfield Heights, Cuyahoga, OH
    Former Employee - IT Applications Programmer in Mayfield Heights, Cuyahoga, OH

    I worked at Progressive Insurance

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Personal growth, Training, office culture

    Cons

    Compensation, flexibility, creativity, work-life balance

    Advice to Management

    Be more flexible, listen to employees

  3. great benefits, frustrating job, bad shifts,

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate in Mayfield Heights, Cuyahoga, OH
    Former Employee - Customer Service Associate in Mayfield Heights, Cuyahoga, OH

    I worked at Progressive Insurance full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    the only good thing about this company is that they do offer excellent benefits.

    Cons

    the shifts that are offered are terrible if you want to try to have a good work/life balance, if you work in customer service it is frustrating and there are endless customer complaints and extremely high call volumes.

    Advice to Management

    offer better shift options to more employees and not just to the tenured employees.

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  5. Helpful (1)

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Mayfield Heights, Cuyahoga, OH
    Current Employee - Customer Service Representative in Mayfield Heights, Cuyahoga, OH

    I have been working at Progressive Insurance full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Work life balance and great bennifits

    Cons

    Some times not the greatest co workers

    Advice to Management

    Learn the job that you are managing

  6. Helpful (6)

    Artificial positive attitude

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Customer Service Representative in Mayfield Heights, Cuyahoga, OH
    Current Employee - Claims Customer Service Representative in Mayfield Heights, Cuyahoga, OH

    I have been working at Progressive Insurance full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The atmosphere is beautiful; artwork everywhere and it feels like encouraging creativity.

    Cons

    No available time off, schedules are always bad and unethical, and it seems like their metrics are designed to be able to give them ability to fire people at will instead of actively measuring progress. They also effectively mandate that overtime be used but hurt your statistics if you work through lunch, to get home earlier.
    In addition, it's impossible to arrange a day off unless you schedule more than six months ahead, so if you become ill then they're already planning to fire you.
    They're also obsessed with their investment in service centers, which drastically lengthens the repair process and infuriates the customers, which leads to an even worse position.
    Plus, they're much below the average pay for the position.

    Advice to Management

    You are not progressive, and the service centers are a waste. In addition, the horrible scheduling seriously injures peoples' ability to schedule their lives.

  7. Helpful (1)

    Fun Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Direct Sales Representative in Mayfield Heights, Cuyahoga, OH
    Former Employee - Direct Sales Representative in Mayfield Heights, Cuyahoga, OH

    I worked at Progressive Insurance part-time (More than 5 years)

    Recommends
    Recommends

    Pros

    Lots of fun perks.....Great work atmosphere. Great Training. They are good at keeping things fresh be moving teams and managers about.

    Cons

    Open door policy is often talked about but not as easy as you'd hope. Lots of competition internally for promotions.

  8. 12 years customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Processor in Mayfield Heights, Cuyahoga, OH
    Current Employee - Senior Processor in Mayfield Heights, Cuyahoga, OH

    I have been working at Progressive Insurance full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company to work for, ample time off and great flexible work arrangements. Good benefits and management handles employees as people and not numbers. Co workers are great and everyone is treated like family - all in all great place to work. Senior leaders make sure that everyone feels important and provide guidance in job growth - many wonderful paid programs that employees are able to attend. Progressive has a great outlook on diversity and inclusion within the work place and has many programs in place for diversity groups. Open door policy is really an open door policy - senior leadership will always find time to meet with employees. Some areas of the company work from home part time.

    Cons

    personal growth is difficult right now. It is sometimes difficult to get Friday's off, but the flexible work arrangements that are in place make it easy to adjust schedules. Technology is a little behind the times.

    Advice to Management

    Keep doing what you are doing!

  9. Helpful (1)

    Customer Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Mayfield Heights, Cuyahoga, OH
    Former Employee - Customer Service Representative in Mayfield Heights, Cuyahoga, OH

    I worked at Progressive Insurance full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Your voice is heard in the company. If you have a problem with something you can tell your supervisor and you can also get the information to the appropriate person online. There is promotion from within and the company really tries to keep everyone happy

    Cons

    The starting positions can be difficult. Customer service with insurance is a hard task to do day in and day out. But through all of the concerns the customers have, you develop a lot of knowledge about the actual product you're selling.

    Advice to Management

    Management should keep doing everything the same except they should set clearer expectations instead of saying well we'll take a look at it or when it happens we'll discuss it further. The guidelines change for insurance, so they should at least have concrete rules that are easily found instead of having to ask multiple people.

  10. Helpful (2)

    A living nightmare.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Central Claims Representative Senior in Mayfield Heights, Cuyahoga, OH
    Former Employee - Central Claims Representative Senior in Mayfield Heights, Cuyahoga, OH

    I worked at Progressive Insurance full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Ability to work from home.

    Cons

    Unrealistic workload and high pressure performance goals. Never an enjoyable day. Myth that this is a great company to work for.

    Advice to Management

    Completely revamp your whole claims department.

  11. Great work environment, friendly co-workers, and room to build a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Representative in Mayfield Heights, Cuyahoga, OH
    Former Employee - Claims Representative in Mayfield Heights, Cuyahoga, OH

    I worked at Progressive Insurance part-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The office culture is great, co-workers were extremely friendly and after the first six months the schedules become flexible. Great place to build a career. The training was paid, and very helpful as they cover any situation that may come up. They understand that people who work hard can make mistakes, so the weekly sessions with your manager helps you to achieve your goals and become better at your job! Highly recommended.

    Cons

    None that I can think of! One of my favorite places to work

    Progressive Insurance Response

    Nov 6, 2014Talent Acquisition

    We’re proud to have an award winning training program for our employees so they feel confident in their roles and have opportunities to continue growing. Happy to hear you enjoyed working here. –KH ... More

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