Progressive Insurance

  www.progressive.com
  www.progressive.com

Progressive Insurance Reviews in Mayfield Heights, Cuyahoga, OH

Updated November 17, 2014
Updated November 17, 2014
732 Reviews
3.6
732 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Progressive Insurance President, CEO, and Director; Chairman and CEO, Progressive Casualty Insurance Company Glenn M. Renwick
Glenn M. Renwick
486 Ratings

Review Highlights

Pros
  • Management sensitive to work-life balance and work hard to accommodate each employee's situation (in 50 reviews)

  • The work environment is very friendly with healthy competition (in 61 reviews)


Cons
  • Work /life balance was challenging to maintain due to extensive work schedules (in 32 reviews)

  • The current infatuation is the customer service score of which a "5" is the Holy Grail (in 25 reviews)

More Highlights

45 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Mayfield Heights, Cuyahoga, OH
    Current Employee - Customer Service Representative in Mayfield Heights, Cuyahoga, OH

    I have been working at Progressive Insurance full-time (more than 3 years)

    Pros

    Work life balance and great bennifits

    Cons

    Some times not the greatest co workers

    Advice to ManagementAdvice

    Learn the job that you are managing

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Fun Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Direct Sales Representative in Mayfield Heights, Cuyahoga, OH
    Former Employee - Direct Sales Representative in Mayfield Heights, Cuyahoga, OH

    I worked at Progressive Insurance part-time (more than 5 years)

    Pros

    Lots of fun perks.....Great work atmosphere. Great Training. They are good at keeping things fresh be moving teams and managers about.

    Cons

    Open door policy is often talked about but not as easy as you'd hope. Lots of competition internally for promotions.

    Recommends
  3. 3 people found this helpful  

    Artificial positive attitude

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Customer Service Representative in Mayfield Heights, Cuyahoga, OH
    Current Employee - Claims Customer Service Representative in Mayfield Heights, Cuyahoga, OH

    I have been working at Progressive Insurance full-time (more than an year)

    Pros

    The atmosphere is beautiful; artwork everywhere and it feels like encouraging creativity.

    Cons

    No available time off, schedules are always bad and unethical, and it seems like their metrics are designed to be able to give them ability to fire people at will instead of actively measuring progress. They also effectively mandate that overtime be used but hurt your statistics if you work through lunch, to get home earlier.
    In addition, it's impossible to arrange a day off unless you schedule more than six months ahead, so if you become ill then they're already planning to fire you.
    They're also obsessed with their investment in service centers, which drastically lengthens the repair process and infuriates the customers, which leads to an even worse position.
    Plus, they're much below the average pay for the position.

    Advice to ManagementAdvice

    You are not progressive, and the service centers are a waste. In addition, the horrible scheduling seriously injures peoples' ability to schedule their lives.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    12 years customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Processor in Mayfield Heights, Cuyahoga, OH
    Current Employee - Senior Processor in Mayfield Heights, Cuyahoga, OH

    I have been working at Progressive Insurance full-time (more than 10 years)

    Pros

    Great company to work for, ample time off and great flexible work arrangements. Good benefits and management handles employees as people and not numbers. Co workers are great and everyone is treated like family - all in all great place to work. Senior leaders make sure that everyone feels important and provide guidance in job growth - many wonderful paid programs that employees are able to attend. Progressive has a great outlook on diversity and inclusion within the work place and has many programs in place for diversity groups. Open door policy is really an open door policy - senior leadership will always find time to meet with employees. Some areas of the company work from home part time.

    Cons

    personal growth is difficult right now. It is sometimes difficult to get Friday's off, but the flexible work arrangements that are in place make it easy to adjust schedules. Technology is a little behind the times.

    Advice to ManagementAdvice

    Keep doing what you are doing!

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Customer Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Mayfield Heights, Cuyahoga, OH
    Former Employee - Customer Service Representative in Mayfield Heights, Cuyahoga, OH

    I worked at Progressive Insurance full-time (more than an year)

    Pros

    Your voice is heard in the company. If you have a problem with something you can tell your supervisor and you can also get the information to the appropriate person online. There is promotion from within and the company really tries to keep everyone happy

    Cons

    The starting positions can be difficult. Customer service with insurance is a hard task to do day in and day out. But through all of the concerns the customers have, you develop a lot of knowledge about the actual product you're selling.

    Advice to ManagementAdvice

    Management should keep doing everything the same except they should set clearer expectations instead of saying well we'll take a look at it or when it happens we'll discuss it further. The guidelines change for insurance, so they should at least have concrete rules that are easily found instead of having to ask multiple people.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 2 people found this helpful  

    A living nightmare.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Central Claims Representative Senior in Mayfield Heights, Cuyahoga, OH
    Former Employee - Central Claims Representative Senior in Mayfield Heights, Cuyahoga, OH

    I worked at Progressive Insurance full-time (more than an year)

    Pros

    Ability to work from home.

    Cons

    Unrealistic workload and high pressure performance goals. Never an enjoyable day. Myth that this is a great company to work for.

    Advice to ManagementAdvice

    Completely revamp your whole claims department.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Great work environment, friendly co-workers, and room to build a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Representative in Mayfield Heights, Cuyahoga, OH
    Former Employee - Claims Representative in Mayfield Heights, Cuyahoga, OH

    I worked at Progressive Insurance part-time (more than an year)

    Pros

    The office culture is great, co-workers were extremely friendly and after the first six months the schedules become flexible. Great place to build a career. The training was paid, and very helpful as they cover any situation that may come up. They understand that people who work hard can make mistakes, so the weekly sessions with your manager helps you to achieve your goals and become better at your job! Highly recommended.

    Cons

    None that I can think of! One of my favorite places to work

    Recommends
    Positive Outlook
    Approves of CEO

    Progressive Insurance Response

    Nov 6, 2014Talent Acquisition

    We’re proud to have an award winning training program for our employees so they feel confident in their roles and have opportunities to continue growing. Happy to hear you enjoyed working here. –KH ... More

  9. 1 person found this helpful  

    Great flexibility and an amazing environment where your co-workers feel like family.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Mayfield Heights, Cuyahoga, OH
    Current Employee - Anonymous Employee in Mayfield Heights, Cuyahoga, OH

    I have been working at Progressive Insurance full-time (more than 8 years)

    Pros

    Fantastic flexibility, lots of onsite perks, great health insurance, onsite clinic and gym facilities, genuinely nice people who become like family members before you know it.

    Cons

    Not a lot of opportunities for growth, especially if you want to stay within your chosen career field and you're already a "professional."

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Great Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources in Mayfield Heights, Cuyahoga, OH
    Current Employee - Human Resources in Mayfield Heights, Cuyahoga, OH

    I have been working at Progressive Insurance full-time (more than 8 years)

    Pros

    culture, flexibility, values, people, focus on wellness

    Cons

    location, pay practices, workload,promotions take a long time

    Advice to ManagementAdvice

    continue to re-visit salaries and pay practices to ensure employees are being paid market value

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Overall, It is a great company. Don't let politics get in your way to succeed.

    Former Employee - IT Quality Assurance Analyst in Mayfield Heights, Cuyahoga, OH
    Former Employee - IT Quality Assurance Analyst in Mayfield Heights, Cuyahoga, OH

    I worked at Progressive Insurance full-time (more than 10 years)

    Pros

    Impressive job benefits and amenities. Significant IT projects and cutting edge projects.

    Cons

    Significant amount of contractors. Movement depends on manager.

    Advice to ManagementAdvice

    Not all managers are experienced enough and do not have the knowledge to assist their employees.

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