Progressive Insurance Reviews

Updated August 27, 2015
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3.6
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Progressive Insurance President, CEO, and Director; Chairman and CEO, Progressive Casualty Insurance Company Glenn M. Renwick
Glenn M. Renwick
613 Ratings

Pros
  • They have a good work/life balance (in 50 reviews)

  • Laid back work environment great place to work (in 61 reviews)

Cons
  • Work /life balance was challenging to maintain due to extensive work schedules (in 32 reviews)

  • The current infatuation is the customer service score of which a "5" is the Holy Grail (in 25 reviews)

More Pros and Cons

995 Employee Reviews

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  1. Featured Review

    Helpful (12)

    Great place to work in Cleveland

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Manager
    Current Employee - IT Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time

    Pros

    Progressive has wonderful work perks: onsite health care, fitness centers, large cafeteria area, college campus look and feel. Lots of job opportunities to start as one job and work your way up or into a different job title if interested. Lots of jobs and flexibility. Also, work-life balance is good. Can work from home 1-2 days per week.

    Cons

    Large corporation (like all others posted) has the bureaucracy and overhead of processes, even though they may not apply to everyone. Some job titles are harder to move up, but there is a lot of room to move around laterally.


  2. Great potential but falls flat in some areas.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Preservation Specialist in Mayfield, OH
    Former Employee - Preservation Specialist in Mayfield, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Progressive Insurance (More than 3 years)

    Pros

    Great environment to work in. Pleanty of small incentives. Year end bonus based on your yearly salary right before the holidays. Absences are looked at holistically rather than by number. A lot of room for growth.

    Cons

    Unrealistic expectations of secondary metric goals. Some supervisors are connected with their team while others are just there to collect a paycheck. Schedules are now changed annually.

    Advice to Management

    Be involved in your team members rather than treating them like robots. There is more success with the supervisors that are involved and treat their team members like they matter.


  3. Great company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance (More than 10 years)

    Pros

    I'm a 25 year employee. Progressive has given me job skills, career development, security and a team of great people over the years. It is a very stable and financially secure company.

    Cons

    Not a lot to add here. There are times when you hit a wall in career advancement or work overload but it even out over the long term.

    Advice to Management

    Keep offering ways to develop job skills especially for analyst and product groups. Work to balance work/life better.


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  5. Good culture with challenging work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than 10 years)

    Pros

    Good company culture that will challenge you with work that makes a difference to the bottom line. Smart and passionate people exist at many levels throughout the company. Compensation package is good relative to others in the field of IT. Gainshare program is a differentiator that is emphasized but not guaranteed yet it pays consistently due to its alignment with company performance. Business vision is understandable and leveraged to gain consensus at all levels strategically.

    Cons

    Senior management within IT is out of touch and given that they are in the glass house will protect that at all costs. Advancement programs are sold/marketed when feedback is provided that limited advancement opportunities exist. The response to promote an advancement path that give you all the responsibility of an equity level position, with no title and no equity is insulting. This is implemented by those in the glass house because they themselves struggle to effectively identify those that CAN EXECUTE effectively.

    Advice to Management

    Senior management within our Business Units are fantastic. Learn from them on how to effectively identify those who are passionate and can execute vs. promote those that can sell/market themselves but lack vision and/or the ability to execute. We do not need an advancement program. We need vision, leadership and the ability for IT Senior Managers to effectively manage IT talent to meet the business needs of the Destination ERA. You are far too disconnected from reality to realize this, so get involved which does not translate into asking people to be someone they are not. Too many people being promoted are people who have a gift to tell you what you want to hear and we need people that challenge and think out of the box.


  6. Progressive= working hard but loving it.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster
    Current Employee - Claims Adjuster
    Recommends
    Positive Outlook

    I have been working at Progressive Insurance full-time (More than 5 years)

    Pros

    People are the best, and opportunities are plentiful.

    Cons

    Workload is mostly unmanageable this is not an 8-5 job.

    Advice to Management

    Be proactive about staffing as workload is overwhelming.


  7. Helpful (1)

    IT Systems Engineer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Service Desk Specialist in Mayfield Heights, Cuyahoga, OH
    Current Employee - IT Service Desk Specialist in Mayfield Heights, Cuyahoga, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than 3 years)

    Pros

    Employee Recourse Groups, Referral Bonus, A lot of space to move around, management willing to push your advancement, family oriented, gainshare, paid holidays, employee events, largest private art collection spread across campuses, employee perks such as dry cleaning, gym access, health services, cafe - all located on campus, other perk offers such as rental cars, cell phone discounts, local business discounts,

    Cons

    Lagging on updated software, gaining access to needed software is sometimes difficult and can take months, management sometimes does not know what's going on as team leads are the first point of contact


  8. Progressive culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Consultant in Colorado Springs, CO
    Current Employee - Customer Consultant in Colorado Springs, CO
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Progressive Insurance full-time

    Pros

    Constant training on insurance regulations. Flexible schedule options, substantial PTO, good management , laid back culture.

    Cons

    pay increases are difficult to get and aren't very competitive. Being on the phone, tuition reimbursement could be better.

    Advice to Management

    Make your pay increases more competitive, offer better tuition reimbursement. Don't pay new people more than tenured reps that have to jump through hoops of fire just to get a raise.


  9. stressful but overall good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Raleigh, NC
    Current Employee - Anonymous Employee in Raleigh, NC
    Recommends
    Positive Outlook

    Pros

    work environment , end of year bonus , job security

    Cons

    work load , management changes

    Advice to Management

    continue to do a good job motivating your employees


  10. Claims Team Leader

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Progressive Insurance full-time

    Pros

    Pay was inline, good people in the office, great training

    Cons

    high volume claims volume due to under staffing, typical office politics


  11. Insurance Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    Pros

    Starting pay and benefits are great!

    Cons

    Very phone intensive with strict phone stats.



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