Progressive Insurance Reviews

Updated July 29, 2015
949 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset
3.6
Rating Trends
Recommend to a friend
Approve of CEO
Progressive Insurance President, CEO, and Director; Chairman and CEO, Progressive Casualty Insurance Company Glenn M. Renwick
Glenn M. Renwick
598 Ratings

Pros
  • They have a good work/life balance (in 50 reviews)

  • Laid back work environment great place to work (in 61 reviews)

Cons
  • Work /life balance was challenging to maintain due to extensive work schedules (in 32 reviews)

  • The current infatuation is the customer service score of which a "5" is the Holy Grail (in 25 reviews)

More Pros and Cons

949 Employee Reviews

Sort: Popular Rating Date
  1. Featured Review

    Helpful (6)

    Great place to work in Cleveland

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Manager
    Current Employee - IT Manager

    I have been working at Progressive Insurance full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Progressive has wonderful work perks: onsite health care, fitness centers, large cafeteria area, college campus look and feel. Lots of job opportunities to start as one job and work your way up or into a different job title if interested. Lots of jobs and flexibility. Also, work-life balance is good. Can work from home 1-2 days per week.

    Cons

    Large corporation (like all others posted) has the bureaucracy and overhead of processes, even though they may not apply to everyone. Some job titles are harder to move up, but there is a lot of room to move around laterally.


  2. Good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster in Riverview, FL
    Former Employee - Claims Adjuster in Riverview, FL

    I worked at Progressive Insurance full-time

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good management & Excellent benefits !!

    Cons

    Required work schedules & contact goals. Corresponding timeframes between inside adjusters and manage repair reps


  3. New hire at Progressive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Springdale, AR
    Current Employee - Anonymous Employee in Springdale, AR

    I have been working at Progressive Insurance full-time (Less than a year)

    Pros

    The people are fantastic and the training is thorough.

    Cons

    The current contractor for background checks is inefficient.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. the good things

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dsr/Customer Service Representative
    Current Employee - Dsr/Customer Service Representative

    I have been working at Progressive Insurance

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    flexible scheduling ,great benefits.great co-workers beautiful work enviroment-great offices-no dress code

    Cons

    a liitle bit micro-managed,cuatomers blame YOu for corporate changes in their policies

    Advice to Management

    do your employees job BEFORE you tell them HOW to do it


  6. Current Employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance

    Recommends
    Recommends

    Pros

    Great Place to make a career

    Cons

    I do not have any cons


  7. Claims Generalist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    face paced work environment. days fly by which can be a con depending on how you manage your time. joining the company makes you a better driver lol.

    Cons

    long hours and very stressful. other offices seem to employ less skilled employees that can frustrate you when you constantly have a customer asking for help because their adjuster does not return calls

    Advice to Management

    insurance world is a double edged sword. busy industry also means more growth. everyone at progressive is pretty well versed and will help you out. no advice to management here


  8. Working Claims at Progressive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Representative in Portland, OR
    Former Employee - Claims Representative in Portland, OR

    I worked at Progressive Insurance full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    You were compensated very well for the amount of work that you put in. A great team environment, always able to speak to other representatives and management for guidance on a claim.

    Cons

    A LOT of work. This is not usually the kind of job you leave at the end of the day. It will often come home with you.

    Advice to Management

    I thought our management was great. Some management was definitely more competent than others, but that would be something you run into at all jobs.


  9. Progressive Insurance

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Progressive Insurance full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The company overall is a great place to work. Everyone has the best interest of all employees in mind. It is a great place to work in any position.

    Cons

    Scheduling can be difficult. If you work with your manager closely you should be able to find a happy medium. Scheduling around personal issues can overall be tricky.

    Advice to Management

    Work closer with employees to flex their schedule and clear an questions employees might have ahead of time. Clearly explain policy and procedures for schedule changes.


  10. claims adjuster

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Progressive Insurance full-time (More than a year)

    Pros

    great corporate and benefits, solid company, good training. nice career track for many years.

    Cons

    job can be stressful, dealing with accidents and injuries

    Advice to Management

    keep it positive!


  11. Helpful (98)

    Claims Adjuster

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance

    Pros

    Amazing coworkers- become family. They will bend over backwards to help you. Coworkers want to see you succeed. Unbelievable team work and work ethic in the office. Employees truly care about their work product , treat the customers with respect and want to give the best service they can. If i was involved in an accident i would want progressive taking care of me. Gain share is great when you're hourly - but with salary after all overtime you put in it feels like $ you were already owed.

    Cons

    Hours, hours, hours. Stress, stress, stress. The job could be great if it wasnt for the workload. You are so overworked it becomes unhealthy. In claims you are given a ridiculous and unrealistic workload. You will skip meals many days. Management is well aware of this. Hours will go by like minutes. And 9 hour days will easily turn into 12-13 hour days. Many of my coworkers would come in an hour early to try to go home on time and end up staying an extra 3 past the end of the shift. The expectations are high. A "4" on a survey is basically a "1". managed through fear. work environment can be uptight because of this. Certain managers would publicly belittle employees. Turn over was high. Many Employees start happy, healthy and eager to learn but 6 months later they appear unhealthy and burnt out. when i was in a different postion with the company and it was hourly it wasnt this way. I'm healthy and happy again since i left. it was the most difficult and best choice I've made.



Showing 949 of 965 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.