Progressive Insurance Reviews

Updated April 20, 2015
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3.6
852 Reviews
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Progressive Insurance President, CEO, and Director; Chairman and CEO, Progressive Casualty Insurance Company Glenn M. Renwick
Glenn M. Renwick
555 Ratings

Pros
  • Management sensitive to work-life balance and work hard to accommodate each employee's situation (in 50 reviews)

  • The work environment is very friendly with healthy competition (in 61 reviews)

Cons
  • Work /life balance was challenging to maintain due to extensive work schedules (in 32 reviews)

  • The current infatuation is the customer service score of which a "5" is the Holy Grail (in 25 reviews)

More Pros and Cons

Employee Reviews

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  1. Featured Review

    Great company, excellent opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Systems Engineer Senior in Cleveland, OH
    Current Employee - IT Systems Engineer Senior in Cleveland, OH

    I have been working at Progressive Insurance full-time (more than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    At least from an IT perspective, you control your career. There is a unique culture that is very open, most managers do not micromanage and genuinely care about each person's success.

    Cons

    Compensation is sometimes less than some other companies in the area, however culture and promotion opportunities from within usually cause people who leave, to come back to the company.

  2. Helpful (67)

    Claims Adjuster

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance

    Pros

    Amazing coworkers- become family. They will bend over backwards to help you. Coworkers want to see you succeed. Unbelievable team work and work ethic in the office. Employees truly care about their work product , treat the customers with respect and want to give the best service they can. If i was involved in an accident i would want progressive taking care of me.
    Gain share is great when you're hourly - but with salary after all overtime you put in it feels like $ you were already owed.

    Cons

    Hours, hours, hours. Stress, stress, stress. The job could be great if it wasnt for the workload. You are so overworked it becomes unhealthy. In claims you are given a ridiculous and unrealistic workload. You will skip meals many days. Management is well aware of this. Hours will go by like minutes. And 9 hour days will easily turn into 12-13 hour days. Many of my coworkers would come in an hour early to try to go home on time and end up staying an extra 3 past the end of the shift. The expectations are high. A "4" on a survey is basically a "1". managed through fear. work environment can be uptight because of this. Certain managers would publicly belittle employees. Turn over was high. Many Employees start happy, healthy and eager to learn but 6 months later they appear unhealthy and burnt out. when i was in a different postion with the company and it was hourly it wasnt this way. I'm healthy and happy again since i left. it was the most difficult and best choice I've made.

  3. Customer Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great training, business casual work environment. All the supervisors were friendly, polite, and willing to help new associates learn after training.

    Cons

    The only downside I can really think of is driving distance. The campus is located in Riverview, which is far for some people.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. claims customer service representative

    Former Employee - Claims Representative in Riverview, FL
    Former Employee - Claims Representative in Riverview, FL

    I worked at Progressive Insurance full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great work/life balance once you learn all your options, good benefits and pay, positive work environment

    Cons

    Monotonous, call center environment

  6. Helpful (1)

    Claims generalist intermediate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Generalist Intermediate
    Current Employee - Claims Generalist Intermediate

    I have been working at Progressive Insurance full-time (more than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Awesome management and coworkers. Great pay and benefits

    Cons

    Lots of overtime uncompensated due to being excepnt.
    Angry customers

  7. Helpful (1)

    data analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Analyst in Cleveland, OH
    Current Employee - Data Analyst in Cleveland, OH

    I have been working at Progressive Insurance full-time (more than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    the good work environment here

    Cons

    the location is not perfect

  8. MRR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance full-time

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Interacting with various body shops. Taking care of customers, Being out in the field, company provided transportation, working days monday through friday.

    Cons

    Went to training upon my return was told to forget about the training we will do things this way here. Under a microscope. Make a mistake and it will be put in writing.

    Advice to Management

    Provide a training class that is condusive to the position you will be working. Have a field training that is productive not just doing what ever the person training you wants to do it should be a structured class.

  9. Customer Service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Tampa, FL
    Current Employee - Customer Service Representative in Tampa, FL

    I have been working at Progressive Insurance full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Amazing place to work!!! Managers push you to be the best you can be. Flexible hours. Huge growth opportunities.

    Cons

    Like any customer service enviroment there is the good days and bad days. But if you keep a positive attitude, work hard, you will see the rewards.

    Advice to Management

    Keep the good incentives and support coming!!! Progressive has a great model for rewarded good work. It shows when they care, and it makes coming to work a joy.

  10. Great Training...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Progressive Insurance full-time

    Pros

    Generous pay, thorough training, nice environment, good benefits

    Cons

    Still just a call center job, very repetitive. Very little (if any) time between calls and many angry customers. Not as much opportunity for advancement as they make it seem.

  11. Legal

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexibility
    Availability to move within the company
    Positive environment

    Cons

    Compensation doesn't match the amount of work

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