Progressive Insurance Reviews

Updated July 3, 2015
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3.6
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Recommend to a friend
Approve of CEO
Progressive Insurance President, CEO, and Director; Chairman and CEO, Progressive Casualty Insurance Company Glenn M. Renwick
Glenn M. Renwick
578 Ratings

Pros
  • They have a good work/life balance (in 50 reviews)

  • Laid back work environment great place to work (in 61 reviews)

Cons
  • Work /life balance was challenging to maintain due to extensive work schedules (in 32 reviews)

  • The current infatuation is the customer service score of which a "5" is the Holy Grail (in 25 reviews)

More Pros and Cons

908 Employee Reviews

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  1. Featured Review

    Helpful (5)

    Great place to work in Cleveland

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Manager
    Current Employee - IT Manager

    I have been working at Progressive Insurance full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Progressive has wonderful work perks: onsite health care, fitness centers, large cafeteria area, college campus look and feel. Lots of job opportunities to start as one job and work your way up or into a different job title if interested. Lots of jobs and flexibility. Also, work-life balance is good. Can work from home 1-2 days per week.

    Cons

    Large corporation (like all others posted) has the bureaucracy and overhead of processes, even though they may not apply to everyone. Some job titles are harder to move up, but there is a lot of room to move around laterally.


  2. Helpful (91)

    Claims Adjuster

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance

    Pros

    Amazing coworkers- become family. They will bend over backwards to help you. Coworkers want to see you succeed. Unbelievable team work and work ethic in the office. Employees truly care about their work product , treat the customers with respect and want to give the best service they can. If i was involved in an accident i would want progressive taking care of me.
    Gain share is great when you're hourly - but with salary after all overtime you put in it feels like $ you were already owed.

    Cons

    Hours, hours, hours. Stress, stress, stress. The job could be great if it wasnt for the workload. You are so overworked it becomes unhealthy. In claims you are given a ridiculous and unrealistic workload. You will skip meals many days. Management is well aware of this. Hours will go by like minutes. And 9 hour days will easily turn into 12-13 hour days. Many of my coworkers would come in an hour early to try to go home on time and end up staying an extra 3 past the end of the shift. The expectations are high. A "4" on a survey is basically a "1". managed through fear. work environment can be uptight because of this. Certain managers would publicly belittle employees. Turn over was high. Many Employees start happy, healthy and eager to learn but 6 months later they appear unhealthy and burnt out. when i was in a different postion with the company and it was hourly it wasnt this way. I'm healthy and happy again since i left. it was the most difficult and best choice I've made.


  3. Great company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Representative in Colorado Springs, CO
    Former Employee - Customer Representative in Colorado Springs, CO

    I worked at Progressive Insurance (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Progressive a great company that really cares about their employees, shown by giving them free stuff and events all the time. They have great benefits including their 401(k) with 100% matching up to 6%.

    Cons

    Since people stay there for a long time there is little opportunity for advancement. They recently implemented a performance based scheduling program that hasn't been very popular, since it was heavily influenced by attendance.


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  5. Helpful (4)

    Wanna "Really" Work at Progressive? Get READY!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Generalist Intermediate in Schiller Park, IL
    Current Employee - Claims Generalist Intermediate in Schiller Park, IL

    I have been working at Progressive Insurance full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Great company & benefits.

    Cons

    Heavy workload, high volume of claims, micromanagement, and overall stressful work environment. Minimal recognition or positive feedback given to top performing employees.

    Advice to Management

    When making new process changes, implement them one step at a time. Do not implement 12 new processes at once and expect employees to be perfect on the first try. Embracing change is not an issue for many, however understand patience is needed due to the learning curve. Also recognize your the hard work and effort your employees are putting in. Recognize that claims handling is not an easy job and show some appreciation. Your employees will appreciate the recognition in return and will work harder to achieve top performing results.


  6. Great benefits

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Pay, benefits, set schedule and manager

    Cons

    Scheduling, training is several months long


  7. Good Company Stressful Environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX

    I worked at Progressive Insurance (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Company is great, The training was awesome

    Cons

    Environment, Too many claims a day and too much micromanagement. This company is very metric driven.


  8. Claims Adjuster

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Indian Orchard, MA
    Former Employee - Anonymous Employee in Indian Orchard, MA

    I worked at Progressive Insurance full-time

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    Family oriented . Great coworkers. They treat the workers with a lot of respect and sometimes get paid overtime .

    Cons

    Too much work. It can be very stressful sometimes . You get claims and you have to investigate within a specific time frame . It can be very over whelming sometimes

    Advice to Management

    Try to manage the work load out. Giving too many claims to one rep can stress someone out .


  9. Decent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pricing Analyst in Cleveland, OH
    Current Employee - Pricing Analyst in Cleveland, OH

    I have been working at Progressive Insurance full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good culture, work-life balance, management challenges you

    Cons

    Tough competition even for internal positions, mediocre pay


  10. Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Mentor, OH
    Current Employee - Anonymous Employee in Mentor, OH

    I have been working at Progressive Insurance full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good people. Nice workplace. Great benefits.

    Cons

    None that I can think of.


  11. Work hard and get rewarded

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Managed Repair Representative in Camp Hill, PA
    Current Employee - Managed Repair Representative in Camp Hill, PA

    I have been working at Progressive Insurance full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good pay
    Opportunity to move up or laterally
    Ability to work independently

    Cons

    Retail hours
    The more that you do, the more that is expected of you

    Advice to Management

    Reward your top performers.



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