Progressive Insurance Reviews

Updated March 26, 2015
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3.6
820 Reviews
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Progressive Insurance President, CEO, and Director; Chairman and CEO, Progressive Casualty Insurance Company Glenn M. Renwick
Glenn M. Renwick
536 Ratings

Pros
  • Management sensitive to work-life balance and work hard to accommodate each employee's situation (in 50 reviews)

  • The work environment is very friendly with healthy competition (in 61 reviews)

Cons
  • Work /life balance was challenging to maintain due to extensive work schedules (in 32 reviews)

  • The current infatuation is the customer service score of which a "5" is the Holy Grail (in 25 reviews)

More Pros and Cons

Employee Reviews

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  1. 54 people found this helpful

    Claims Adjuster

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance

    Pros

    Amazing coworkers- become family. They will bend over backwards to help you. Coworkers want to see you succeed. Unbelievable team work and work ethic in the office. Employees truly care about their work product , treat the customers with respect and want to give the best service they can. If i was involved in an accident i would want progressive taking care of me.
    Gain share is great when you're hourly - but with salary after all overtime you put in it feels like $ you were already owed.

    Cons

    Hours, hours, hours. Stress, stress, stress. The job could be great if it wasnt for the workload. You are so overworked it becomes unhealthy. In claims you are given a ridiculous and unrealistic workload. You will skip meals many days. Management is well aware of this. Hours will go by like minutes. And 9 hour days will easily turn into 12-13 hour days. Many of my coworkers would come in an hour early to try to go home on time and end up staying an extra 3 past the end of the shift. The expectations are high. A "4" on a survey is basically a "1". managed through fear. work environment can be uptight because of this. Certain managers would publicly belittle employees. Turn over was high. Many Employees start happy, healthy and eager to learn but 6 months later they appear unhealthy and burnt out. when i was in a different postion with the company and it was hourly it wasnt this way. I'm healthy and happy again since i left. it was the most difficult and best choice I've made.

  2. Great company, excellent opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Systems Engineer Senior in Cleveland, OH
    Current Employee - IT Systems Engineer Senior in Cleveland, OH

    I have been working at Progressive Insurance full-time (more than 10 years)

    Pros

    At least from an IT perspective, you control your career. There is a unique culture that is very open, most managers do not micromanage and genuinely care about each person's success.

    Cons

    Compensation is sometimes less than some other companies in the area, however culture and promotion opportunities from within usually cause people who leave, to come back to the company.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful

    A decent place with a unique company culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance

    Pros

    Great pay, moving around within the company is almost a necessity. Always learning.

    Cons

    It's a huge place, with tons of processes. Everything is a process

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 2 people found this helpful

    Really Hated to Leave

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Preservation CPT in Phoenix, AZ
    Former Employee - Preservation CPT in Phoenix, AZ

    I worked at Progressive Insurance full-time (more than 5 years)

    Pros

    It's difficult to discuss pros, because a lot had been changing with the company during the couple years before I left. Many positives were becoming negatives as I made the decision to leave.

    Laid-back work environment. No one breathes down your neck. Breaks, lunch, etc. are very relaxed.

    The atmosphere promotes relaxed people, so you'll enjoy your coworkers and you'll make friends there.

    You can probably work at home.

    Pay and benefits are solid for the work you do.

    Paid training - they pay you to get your insurance license.

    Cons

    No more flexible scheduling, which Progressive used to be famous for. They now use performance-based scheduling, the outrageous unfairness of which is hard to comprehend.

    Although Progressive puts way less emphasis on numbers that certain other companies do, they still put too much emphasis on numbers, and not enough emphasis on the way you actually do your job and the ultimate bottom-line results of what you do.

    The company is way too modular, with different departments unwittingly working against each other.

    Advice to ManagementAdvice

    Get rid of performance-based scheduling.

    Give Customer Centric a more reasonable try.

    Recommends
    Positive Outlook
    No opinion of CEO
  6. Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance

    Pros

    The Culture is one of a kind!

    Cons

    Span of control for management

    Recommends
    Positive Outlook
    Approves of CEO
  7. Claims

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance

    Pros

    Opportunity for advancement is great

    Cons

    Work life balance can be tough at times

    Recommends
    Positive Outlook
  8. Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance full-time (more than 8 years)

    Pros

    Great pay and benefits, great work/life balance

    Cons

    Fast to forget the good things you provide and quick to discuss performance management

    Recommends
    Positive Outlook
  9. good company to work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Analyst in Cleveland, OH
    Current Employee - Data Analyst in Cleveland, OH

    I have been working at Progressive Insurance full-time (less than a year)

    Pros

    work life balanced work environment/good training program

    Cons

    slow pace and take long time to ladder up

    Recommends
    Positive Outlook
    Approves of CEO
  10. The work culture is incredible fostering creativity and growth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Generalist
    Current Employee - Claims Generalist

    I have been working at Progressive Insurance full-time (less than a year)

    Pros

    Good pay and benefits and annual performance bonuses

    Cons

    Volume of workload but makes the day fly by

    Advice to ManagementAdvice

    More training for growth

    Recommends
    Positive Outlook
    Approves of CEO
  11. Progressive Insurance is a great place to work. Working there is like working from home

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Austin, TX
    Former Employee - Customer Service Representative in Austin, TX

    I worked at Progressive Insurance full-time (more than 5 years)

    Pros

    Flexible schedules and friendly management makes it a great place to work. The job is not as stressing as most phone center.

    Cons

    Most of the advancement positions are at the Cleveland office. Still there is plenty of opportunities to make good money. So is not that bad

    Advice to ManagementAdvice

    Progressive needs to expand opportunities for growth to all their sites.

    Recommends
    Positive Outlook
    Approves of CEO

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