Progressive Insurance

  www.progressive.com
  www.progressive.com

Progressive Insurance Reviews

Updated October 21, 2014
Updated October 21, 2014
680 Reviews
3.6
680 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Progressive Insurance President, CEO, and Director; Chairman and CEO, Progressive Casualty Insurance Company Glenn M. Renwick
Glenn M. Renwick
450 Ratings

Review Highlights

Pros
  • Management sensitive to work-life balance and work hard to accommodate each employee's situation (in 47 reviews)

  • The work environment is very friendly with healthy competition (in 60 reviews)


Cons
  • Work /life balance was challenging to maintain due to extensive work schedules (in 28 reviews)

  • The current infatuation is the customer service score of which a "5" is the Holy Grail (in 25 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great Company, but workplace environment is changing for the worse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Customer Service Representative in Mayfield Heights, OH
    Current Employee - Claims Customer Service Representative in Mayfield Heights, OH

    I have been working at Progressive Insurance full-time (more than 3 years)

    Pros

    CLRU has the best schedule flexibility period
    The gainshare is an added bonus!!
    Campus 1 is very easy to get to.

    Pay is pretty good considering I came in a few yrs back and new hires are starting lower than I did.

    Cons

    Seems like the benefits are getting cut more and more each year. Also there has been a decline in the employee appreciation, whether in raffles/contests, the appreciation parties and just general messages of encouragement. Yet we can all see the stock price is going up and the company is gaining more market share.

    Recommends
    Approves of CEO
  2. 1 person found this helpful  

    Solid All around

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Adjuster in Hartford, CT
    Former Employee - Claims Adjuster in Hartford, CT

    I worked at Progressive Insurance full-time (more than 3 years)

    Pros

    Yearly bonus was always something to look forward to. Benefits are decent. The branch feeling takes away some of the "corporate" bite. Relatively relaxed dress code was a plus

    Cons

    Working on holidays that many of my friends and family had off was never fun. It is hard to stray too far out of the box or to bring you own sense of creativity to certain situations. Also, the better you are at your job, the more work you will receive.

    Advice to ManagementAdvice

    Do not burden the strong with the failures of the weak. Consistently reward the strong performers

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Team Leader in Austin, TX
    Former Employee - Claims Team Leader in Austin, TX

    I worked at Progressive Insurance full-time (more than 3 years)

    Pros

    experience training was always ongoing and educational

    Cons

    hours were long and salary was competitive

    Advice to ManagementAdvice

    none

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Solid company with great benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Colorado Springs, CO
    Current Employee - Customer Service Representative in Colorado Springs, CO

    I have been working at Progressive Insurance full-time (more than 5 years)

    Pros

    Health benefits, 401K, Gain share, generous paid time off, decent pay. Good opportunity for raises. Support from immediate supervisors. Great group of people to work with.

    Cons

    With recent changes, flex schedules will no longer offered. Moving to performance based scheduling. Few job opportunities to move up.

    Advice to ManagementAdvice

    Go back to what makes Progressive, well, progressive. Gone are the days where employees are valued and listened to. Make employees your priority, or your vision for the future will be just that, a vision. Great employees make your company successful. Let's keep them happy so they don't look elsewhere.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Fun Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Direct Sales Representative in Mayfield Heights, Cuyahoga, OH
    Former Employee - Direct Sales Representative in Mayfield Heights, Cuyahoga, OH

    I worked at Progressive Insurance part-time (more than 5 years)

    Pros

    Lots of fun perks.....Great work atmosphere. Great Training. They are good at keeping things fresh be moving teams and managers about.

    Cons

    Open door policy is often talked about but not as easy as you'd hope. Lots of competition internally for promotions.

    Recommends
  7.  

    Awesome

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance full-time (less than an year)

    Pros

    Good pay and good benefits

    Cons

    Management and staff does not concern as much

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Work hard get rewarded

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Direct Sales Representative in Colorado Springs, CO
    Former Employee - Direct Sales Representative in Colorado Springs, CO

    I worked at Progressive Insurance full-time (more than 3 years)

    Pros

    Relaxed atmosphere,, great benefits casual dress flexible schedules friendly people awesome work environment

    Cons

    Lots of phone time with customers as is call center Schedules can be difficult to change and your need to be forward thinking for time off and put in early as it is always approved based on business needs

    Advice to ManagementAdvice

    More short breaks for a quick walk around to relieve stress at times is needed Listen to peoples complaints and try to resolve as such a high turnover it is a revolving door of people.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Tampa, FL
    Former Employee - Sales in Tampa, FL

    I worked at Progressive Insurance full-time (more than 5 years)

    Pros

    The company put many hours and money into learning the policies and procedures. The experience was very valuable. They gave opportunities for advancement and had continuous traing to help you improve your skills.

    Cons

    Being watched and micro managed was a big con. Having someone with less experience and less knowledge trying to show you how to do something and another one doing the. Same thing. You never was thought to do it the correct way.

    Advice to ManagementAdvice

    Have management go to training with the workers so they are thought the correct way. This would also allow them to see what workers are struggling with and help them come up with solutions. Allow some flexibility.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Inside Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Representative in Tampa, FL
    Current Employee - Inside Sales Representative in Tampa, FL

    I have been working at Progressive Insurance full-time (less than an year)

    Pros

    Casual, laid back atmorsphere, time off

    Cons

    Call center, call center, call center

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance

    Pros

    great team team & leaders

    Cons

    high volume- but regular to industry

    Advice to ManagementAdvice

    good

    Recommends
    Positive Outlook
    Approves of CEO

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