Progressive Insurance

www.progressive.com

Progressive Insurance Reviews

Updated March 1, 2015
Updated March 1, 2015
798 Reviews
3.6
798 Reviews
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Recommend to a friend
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Progressive Insurance President, CEO, and Director; Chairman and CEO, Progressive Casualty Insurance Company Glenn M. Renwick
Glenn M. Renwick
521 Ratings

Review Highlights

Pros
  • Management sensitive to work-life balance and work hard to accommodate each employee's situation (in 50 reviews)

  • The work environment is very friendly with healthy competition (in 61 reviews)


Cons
  • Work /life balance was challenging to maintain due to extensive work schedules (in 32 reviews)

  • The current infatuation is the customer service score of which a "5" is the Holy Grail (in 25 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 49 people found this helpful  

    Claims Adjuster

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance

    Pros

    Amazing coworkers- become family. They will bend over backwards to help you. Coworkers want to see you succeed. Unbelievable team work and work ethic in the office. Employees truly care about their work product , treat the customers with respect and want to give the best service they can. If i was involved in an accident i would want progressive taking care of me.
    Gain share is great when you're hourly - but with salary after all overtime you put in it feels like $ you were already owed.

    Cons

    Hours, hours, hours. Stress, stress, stress. The job could be great if it wasnt for the workload. You are so overworked it becomes unhealthy. In claims you are given a ridiculous and unrealistic workload. You will skip meals many days. Management is well aware of this. Hours will go by like minutes. And 9 hour days will easily turn into 12-13 hour days. Many of my coworkers would come in an hour early to try to go home on time and end up staying an extra 3 past the end of the shift. The expectations are high. A "4" on a survey is basically a "1". managed through fear. work environment can be uptight because of this. Certain managers would publicly belittle employees. Turn over was high. Many Employees start happy, healthy and eager to learn but 6 months later they appear unhealthy and burnt out. when i was in a different postion with the company and it was hourly it wasnt this way. I'm healthy and happy again since i left. it was the most difficult and best choice I've made.

  2. 1 person found this helpful  

    Best company in Cleveland

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Cleveland, OH
    Former Employee - Manager in Cleveland, OH

    I worked at Progressive Insurance full-time (more than 10 years)

    Pros

    Smart people, good overall culture. Progressive goes beyond to make your time there more than a job. Incredible benefits compared to other companies

    Cons

    Need to know your career path early on. If you don't follow that, you will languish in mid management. Depending on the area, if you don't have an MBA from an M7 school, you will not move ahead

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    They get every penny out of you...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Medical Claims Representative in Jacksonville, FL
    Current Employee - Medical Claims Representative in Jacksonville, FL

    I have been working at Progressive Insurance

    Pros

    Busy so the day go by fast. Managers are fair and easy going. Co-workers are the best. Great work atmosphere. Plenty of parties and celebrations.

    Cons

    Heavy Workload. You are exempt so no overtime pay. It's impossible to stay caught and current. You will put in more than 40 hours a week. Constant back to back calls. You will earn every penny of your salary.

    Advice to ManagementAdvice

    Hire more people to easy the workload.

    Recommends
    Positive Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Good Managers, Pays Well, Few Opportunities for Advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Representative Level 39 in Richmond, VA
    Current Employee - Claims Representative Level 39 in Richmond, VA

    I have been working at Progressive Insurance

    Pros

    Hire from within
    Lots of training available
    Good Leadership
    Pays Well

    Cons

    Few Opportunities for Advancement
    Claims Department becoming more centralized
    Lots of process changes

    Advice to ManagementAdvice

    Choose process changes that are user friendly and efficient...not just cheap

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Representative in Houston, TX
    Current Employee - Inside Sales Representative in Houston, TX

    I have been working at Progressive Insurance

    Pros

    Great marketing....Flo is the bomb.

    Cons

    Not any really cons that I can think of

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance full-time (more than 5 years)

    Pros

    Great people, stable and profitable company

    Cons

    Difficult customer service responsibilities, corporate changes can be frustrating. Workload it the main issue year after year.

    Advice to ManagementAdvice

    Work on increasing salaries to compensate value of productive employees.

    Recommends
    Positive Outlook
  8.  

    It is a good place to build a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Applications Programmer Senior in Mayfield, OH
    Current Employee - IT Applications Programmer Senior in Mayfield, OH

    I have been working at Progressive Insurance full-time (more than a year)

    Pros

    The best thing about Working at Progressive is definitely the relaxed culture. Work life balance is great. Flexible working arrangements, and managers who really know how to make the employees feel appreciated. Appreciation is something a lot of companies take for granted. I think it is very easy to shine if you are in a project that lets you have the opportunity to. There is a very high retention rate as a lot of people celebrating over 10 yrs working for the company. Benefits package is very good if you are single. Been told around town that I have the best insurance in town when I use it at any networked facility. Great classroom learning as well as access to online classes to learn new skills.

    Cons

    Onboarding process needs a lot of work. There is a lot of down time while waiting for project assignment. Very large projects also mean movement is very slow. Definitely will kill any motivation if start falling in step with the crowd. The long timers also have a sense that they are just doing this until they retire. But if you don't want to fall into the crowd and bad habits you will need to learn new skills on your own. But you many never get to use those skills as most of the fun projects are fully staffed. The bad thing is getting stuck in the tail end of a project where you have to follow blindly what to do.

    PROCESS and procedure is almost insane.

    They don't let people who are clearly not performing go.

    Advice to ManagementAdvice

    Move people around more within department. Share the fun projects as well as the not so fun ones. Process and procedure kills progress! Be more Progressive as your company name suggest in terms of handling projects.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Overall great experience!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Rancho Cordova, CA
    Current Employee - Customer Service Representative in Rancho Cordova, CA

    I have been working at Progressive Insurance full-time (less than a year)

    Pros

    Benefits, pay and good work environment

    Cons

    I wish they had a child care facility to help with work life balance.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Claims Adjuster

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance full-time (more than 10 years)

    Pros

    Great benefits: vacation time, 401k match, on-site health care at C/S office, yearly bonus, management is approachable

    Cons

    Unpredictable work load, work load is not always distributed equitably, stressed out co-workers, no stress-free ETB- your work piles up while you're out on vacation/leave, customers are rarely happy to talk to you

    Advice to ManagementAdvice

    Staff for the work load, the decrease in turn-over will pay for the increase in employees.

  11. 4 people found this helpful  

    Management's Support of Employees-- all for show?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Colorado Springs, CO
    Former Employee - Customer Service Representative in Colorado Springs, CO

    I worked at Progressive Insurance full-time (less than a year)

    Pros

    The pay was reasonable, the hours are flexible, and I feel that training was thorough.

    Cons

    For all the talk about management "being there" for their employees, it seems that all may just be talk. Several of the coaches were rude, at times even cruel, and complaints to management, as well as requests to transfer to a different team, were all swept under the rug.

    Advice to ManagementAdvice

    If there are many complaints from several employees about a couple of your coaches, then it is time to listen and act. No one has tenure at the company, lest of all coaches. Poor and unprofessional behavior should have been dealt with instead of telling the employees to try harder.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO

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