Progressive Insurance
3.4 of 5 613 reviews
www.progressive.com Cleveland, OH 5000+ Employees

Progressive Insurance Reviews

Updated Jul 8, 2014
All Employees Current Employees Only

3.4 613 reviews

                             

79% Approve of the CEO

Progressive Insurance President, CEO, and Director; Chairman and CEO, Progressive Casualty Insurance Company Glenn M. Renwick

Glenn M. Renwick

(405 ratings)

65% of employees recommend this company to a friend
613 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "Management sensitive to work-life balance and work hard to accommodate each employee's situation"
    in 41 reviews
  • "Leadership, customer focus, comfortable work environment with lots of amenities"
    in 53 reviews
Cons:
  • "No work/life balance-as much as you are told that Progressive wants you to have"
    in 22 reviews
  • "Customer Service can always be challenging dealing with the different types of people"
    in 18 reviews
  • Show more review highlights

Reviews

    • Culture & Values
           
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    • Approves of CEO

     

    Hard Work Pays!

    Anonymous Employee (Current Employee)

    ProsThe company provides a positive atmosphere for learning about the company and how to progress within the ranks.

    ConsThe company continues to address efficiency issues, which is great for the bottom line and gainshare; however, not for job security. Every few years you can expect a possible change once you begin reaching higher management levels.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    Rewarding

    Claims (Current Employee)
    Rochester, NY

    ProsI love the people and the work life balance.

    ConsI really do not have any cons.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    A good company

    Claims Generalist (Current Employee)
    Atlanta, GA

    ProsStability, gain share bonus around Christmas, the ultimate resume builder, work perks decent benefits.

    ConsInsane work load. From my research on claims adjuster in other companies, Progressive has its employees doing so much more to manage claims.

    Advice to Senior ManagementDepends on who your supervisor and manager is. Some supervisors are too busy to coach but if they stop to take the time to train newbies right then the less the newbies would have to bother them so much.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Licensed Customer Service Rep

    Anonymous Employee (Former Employee)
    Riverview, FL

    ProsGreat benefits, atmosphere, training, and opportunities.
    This company is always willing to improve and really apply employee suggestions to work environment.
    Positive and rewarding work environment.

    ConsCalls can be stressful especially in high peak call hours. Work /life balance was challenging to maintain due to extensive work schedules.

    Advice to Senior ManagementGreat management and company to work for! Benefits and profit sharing were EXCELLENT!!!

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    Great work environment, friendly co-workers, and room to build a career

    Claims Representative (Former Employee)
    Mayfield Heights, Cuyahoga, OH

    ProsThe office culture is great, co-workers were extremely friendly and after the first six months the schedules become flexible. Great place to build a career. The training was paid, and very helpful as they cover any situation that may come up. They understand that people who work hard can make mistakes, so the weekly sessions with your manager helps you to achieve your goals and become better at your job! Highly recommended.

    ConsNone that I can think of! One of my favorite places to work

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    • No Opinion of CEO

     

    Progressive Inbound Call Center - Sales

    Inbound Customer Service Representative - Sales (Current Employee)
    Austin, TX

    ProsExcellent training, great benefits, clean, employee friendly facilities with work-out center, cafeteria, quiet room

    ConsFast paced work environment, your overall experience depends on your supervisor; some are good - others not so, no commission in sales division

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    direct sales

    Direct Sales Representative (Current Employee)
    Riverview, FL

    ProsAwesome hours
    Flexible hours
    Benefits
    Positive work env.

    ConsLong days and dealing with customers over the phone can be wearing

    Advice to Senior ManagementKeep up the contests!

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    Great Company to work for

    Anonymous Employee (Current Employee)

    ProsCompany really cares about its employees, great benefits

    Consmanagement seems very stale not enough is expected from them.

    Advice to Senior ManagementPlace more interest in what your direct reports are doing.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    Ok, depends what dept you work in

    Claims Adjuster (Current Employee)

    ProsGreat benefits, cool place to work, modern technology

    ConsWorkload, especially in claims, never a rest break, getting 10-15 new claims a day is simply too much to manage even for the most efficient rep. They need to hire more people.

    Advice to Senior ManagementHire more people

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    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Customer Service

    Medical Claims Representative (Current Employee)
    Orlando, FL

    ProsFlexible work arrangements
    Good coworkers
    Substantial Training

    ConsLimited promotion opportunities
    Fixation to a fault on customer service
    Small raises

    No, I would not recommend this company to a friend

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