Progressive Insurance

  www.progressive.com
  www.progressive.com
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Progressive Insurance Reviews

Updated September 19, 2014
Updated September 19, 2014
659 Reviews
3.6
659 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Progressive Insurance President, CEO, and Director; Chairman and CEO, Progressive Casualty Insurance Company Glenn M. Renwick
Glenn M. Renwick
436 Ratings

Review Highlights

Pros
  • Management sensitive to work-life balance and work hard to accommodate each employee's situation (in 45 reviews)

  • Leadership, customer focus, comfortable work environment with lots of amenities (in 56 reviews)


Cons
  • Work /life balance was challenging to maintain due to extensive work schedules (in 24 reviews)

  • The current infatuation is the customer service score of which a "5" is the Holy Grail (in 20 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Provide Commercial Auto quotes to potential clients

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Commercial Sales Representative  in  Austin, TX
    Current Employee - Commercial Sales Representative in Austin, TX

    I have been working at Progressive Insurance full-time for more than 3 years

    Pros

    Non competitive atmosphere, very laid back the company's main concern is providing good customer service, great benefits and job development opportunitites

    Cons

    If you are a very active person, you may need to change your routine to a more laid back one because you are sitting down all day

    Advice to ManagementAdvice

    Overall, management is very aproachable and understanding

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    I have a good job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Lines Senior Processor/Underwriter  in  Mayfield Heights, OH
    Current Employee - Personal Lines Senior Processor/Underwriter in Mayfield Heights, OH

    I have been working at Progressive Insurance full-time for more than 10 years

    Pros

    I've been with the company for 11 yrs. A great deal of tenured employees from all types of backgrounds. Started out in the call center, the company provides training-which is a great way to obtain your property & casusalty license. The call center there just like any other company is very busy and can build up to stress dealing with problems, billing issues, etc. from irate customers. Once I transferred into the processing division after 2.5 yrs on the phones, it was like night and day. I have a very wonderful manager who genuinely cares about employees (management can make or break you). Casual dress code (can wear jeans everday), Diversed company, Flexible Work Arrangements, I currently work from home 50% of the time which is the highlight for me. You have to keep up with your metrics or you will not be able to continue to work from home. It is not for everyone if you are not self-disciplined...don't try it. Benefits for the most part are good & cool work perks.

    Cons

    Allow more ETB time, personal and sick time should be separate. Holistic areas should be viewed more realistic, career development and internal job opportunities for advancement should be more gainful & plentiful, medcial insurance is way too expensive and not the greatest.

    Advice to ManagementAdvice

    Stay and keep up with the changing times of technology, very top heavy management, FWA has saved the company from a tremendous higher turnover rate. Some change is good but not always. Listen to your valued employees and don't play politics with favoritism.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Good for a temporary job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Phone Sales  in  Colorado Springs, CO
    Former Employee - Phone Sales in Colorado Springs, CO

    I worked at Progressive Insurance full-time for more than a year

    Pros

    Laid back work environment great place to work.

    Cons

    Company says they like to hire within don't believe it. I have 15 years insurance experience and have owned m own insurance agency. I was number 1 in sales for the whole comapny in 2012 and was in the top 3% close ration that year as well. I interviewed and applied for several marketing jobs and wasn't hired for any of them. I think they like to hire people that have no clue about the insurance industry that they can mold them to their way of thinking. SO if you get a job there really no point in trying to be the best because the person next you makes the same amount of money as you do even if you are #1. Good place to work if you can't find anything else and just need something, not a career move for sure.

    Advice to ManagementAdvice

    Pay people that preform more especially in sales.

    Doesn't Recommend
    Approves of CEO
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  5.  

    IT intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - QA Analyst  in  Cleveland, OH
    Former Employee - QA Analyst in Cleveland, OH

    I worked at Progressive Insurance as an intern for less than a year

    Pros

    Great place to work. Great culture and employees are recognized for their hard work!

    Cons

    In house IT. IT is not their main business

  6.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Estimator Intermediate  in  Cleveland, OH
    Current Employee - Estimator Intermediate in Cleveland, OH

    I have been working at Progressive Insurance full-time for more than a year

    Pros

    Good bonus at year-end, great people to work with, management that is always wanting to see you succeed. They seem to hire new candidates that are hard-working, with a good sense of humor.

    Cons

    Behind on the times in the computer technology aspect. They try to keep the work-life balance in check, but, sometimes that can be very difficult.

    Positive Outlook
    Approves of CEO
  7.  

    Great Work Environment and a Fun Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance full-time for more than 3 years

    Pros

    The company is growing (in 2014) and there is a lot of opportunity for advancement. Claims adjusters receive approximately 8% of their salary in a year end bonus. The job is challenging and interesting. I am not micromanaged; I am expected to produce results but I am left alone to achieve those results. I work with great people.

    Cons

    The company is slow to respond to changes in claims volume and delays hiring too long, which results in unmanageable workloads. The health insurance is expensive and has way too high of a deductible.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    12 years customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Processor  in  Mayfield Heights, Cuyahoga, OH
    Current Employee - Senior Processor in Mayfield Heights, Cuyahoga, OH

    I have been working at Progressive Insurance full-time for more than 10 years

    Pros

    Great company to work for, ample time off and great flexible work arrangements. Good benefits and management handles employees as people and not numbers. Co workers are great and everyone is treated like family - all in all great place to work. Senior leaders make sure that everyone feels important and provide guidance in job growth - many wonderful paid programs that employees are able to attend. Progressive has a great outlook on diversity and inclusion within the work place and has many programs in place for diversity groups. Open door policy is really an open door policy - senior leadership will always find time to meet with employees. Some areas of the company work from home part time.

    Cons

    personal growth is difficult right now. It is sometimes difficult to get Friday's off, but the flexible work arrangements that are in place make it easy to adjust schedules. Technology is a little behind the times.

    Advice to ManagementAdvice

    Keep doing what you are doing!

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Everything has been overall well, great training, great people in my department just lacks a great deal of advancement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Adjuster  in  Atlanta, GA
    Current Employee - Claims Adjuster in Atlanta, GA

    I have been working at Progressive Insurance full-time for more than 8 years

    Pros

    Training, company values and no same day like the other other

    Cons

    There can be heavy workload at times, lacks advancement if not in Ohio.

    Advice to ManagementAdvice

    Get a good pulse of employee to manager relationship to make sure everything going smooth.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    A great way to get started in insurance, but be ready to work a lot

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Savannah, GA
    Current Employee - Anonymous Employee in Savannah, GA

    I have been working at Progressive Insurance full-time for more than 5 years

    Pros

    Good opportunity for advancement, great pay & benefits, good co-workers. I was promoted twice in a short period of time and my salary doubled.

    Cons

    Long days, micro management, unrealistic expectations for management and employees.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Take and take and take

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Generalist
    Current Employee - Claims Generalist

    I have been working at Progressive Insurance full-time for more than a year

    Pros

    Progressive offers a decent salary and most offices are friendly. They provide clear objectives and metrics to measure your performance. The training is excellent. Opportunity to advance rather quickly especially if willing to relocate. Gainshare is nice.

    Cons

    Your job objectives while they are clear are impossible to reach. What starts as a 8 to 5 job quickly becomes 8 to 6:30 and your coming in on weekends. They have no concept of proper staffing. All the money is spent on technology to benefit sales and marketing rather than claims. While the training is excellent it lacks your specific state and office guidelines. As a claims generalist you do one of three things: Get promoted, fired or quit. You also find manager not wanting to take responsibility for their own decisions.

    Advice to ManagementAdvice

    Your turn over is high because no one can reach those objectives for any sustained period of time. While you preach work/life balance you don't have any of it. (work/life balance is basically a joke.) Take responsibility for you decision and staff properly. How often do you really have 100% of the people in the office to take 100% of the claims? (someone is always out sick, getting transferred, on vacation, promoted or quitting)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

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