Progressive Insurance

  www.progressive.com
  www.progressive.com

Progressive Insurance Reviews

Updated December 16, 2014
Updated December 16, 2014
733 Reviews
3.6
733 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Progressive Insurance President, CEO, and Director; Chairman and CEO, Progressive Casualty Insurance Company Glenn M. Renwick
Glenn M. Renwick
486 Ratings

Review Highlights

Pros
  • Management sensitive to work-life balance and work hard to accommodate each employee's situation (in 50 reviews)

  • The work environment is very friendly with healthy competition (in 61 reviews)


Cons
  • Work /life balance was challenging to maintain due to extensive work schedules (in 32 reviews)

  • The current infatuation is the customer service score of which a "5" is the Holy Grail (in 25 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 18 people found this helpful  

    Claims Adjuster

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance

    Pros

    Amazing coworkers- become family. They will bend over backwards to help you. Coworkers want to see you succeed. Unbelievable team work and work ethic in the office. Employees truly care about their work product , treat the customers with respect and want to give the best service they can. If i was involved in an accident i would want progressive taking care of me.
    Gain share is great when you're hourly - but with salary after all overtime you put in it feels like $ you were already owed.

    Cons

    Hours, hours, hours. Stress, stress, stress. The job could be great if it wasnt for the workload. You are so overworked it becomes unhealthy. In claims you are given a ridiculous and unrealistic workload. You will skip meals many days. Management is well aware of this. Hours will go by like minutes. And 9 hour days will easily turn into 12-13 hour days. Many of my coworkers would come in an hour early to try to go home on time and end up staying an extra 3 past the end of the shift. The expectations are high. A "4" on a survey is basically a "1". managed through fear. work environment can be uptight because of this. Certain managers would publicly belittle employees. Turn over was high. Many Employees start happy, healthy and eager to learn but 6 months later they appear unhealthy and burnt out. when i was in a different postion with the company and it was hourly it wasnt this way. I'm healthy and happy again since i left. it was the most difficult and best choice I've made.

  2. 2 people found this helpful  

    Best decision I have made thus far in my life.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Progressive
    Current Employee - Progressive

    I have been working at Progressive Insurance

    Pros

    flexiable, rewarding postive helpful
    amazing company to work for
    they truly want you to succeed and grow with the company
    the bonus are very nice as well

    Cons

    depending on state you are in, you may have to relocate to move up with the company

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Good

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance

    Pros

    good interview process can't complain

    Cons

    nothing bad about the company very professional

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 1 person found this helpful  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Adjuster
    Current Employee - Claims Adjuster

    I have been working at Progressive Insurance

    Pros

    Family friendly. Flexible with appointment. Get paid to make business decisions great co workers and management promotes you to be successful

    Cons

    Stressful especially during holidays and the winter. Extra hours to get the job done but the choice is yours. Christmas eve working is stupid

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great company, awful job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Claims Adjuster
    Former Employee - Senior Claims Adjuster

    I worked at Progressive Insurance full-time (less than an year)

    Pros

    They have great values, and uphold them.
    They offer amazing benefits, 401k etc
    If very tenured, there are more perks- schedule etc
    Gainshare bonus at the end of the year is crazy good

    Cons

    Impossible to get time off
    Job in general is extremely high stress
    constantly taking your work home with you (in your mind)
    Depending on Supervisor, they can make or break your experience there. My Supervisor was awful so it made my job awful- constant micro-managing, and she was always stressed out, which "rolled down hill", if you will.

    Advice to ManagementAdvice

    Filter your Supervisor selection better.
    Get a better process for time off!!!! Tenured employees request 52 weekends off, and then cancel as they go along through the year, if they don't need it. Which means their request took the spot of someone else that really needs the time. Unless you schedule your life a year in advance, theres no chance of ever getting time off.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    Senior Central Claims Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Progressive Insurance

    Pros

    Great work environment. Good pay. Good benefits. Good bonuses.

    Cons

    You are replaceable. Employees are not valued.

    Advice to ManagementAdvice

    Care more about your employees. Life happens. Be more sympathetic.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Progressive Insurance

    Pros

    Training, gainshare, many job opportunities

    Cons

    Pay is a little low. But they compensate for it.

    Advice to ManagementAdvice

    Show your team that you can and are willing to work with your team.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Not a bad first time job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Mayfield, OH
    Current Employee - Customer Service Representative in Mayfield, OH

    I have been working at Progressive Insurance

    Pros

    Good pay good people great benefits

    Cons

    Long long hours always on the phone

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    I've died and gone to heaven! Simply amazing company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Mayfield, OH
    Current Employee - Anonymous Employee in Mayfield, OH

    I have been working at Progressive Insurance full-time (more than 3 years)

    Pros

    Progressive is an amazing company. You will work with really smart folks who truly love their job. You will be challenged every day and feel as if you are making a true difference in the company.

    Cons

    Progressive is not for everyone, or is truly for individuals who want to be challenged and smart people.

    Advice to ManagementAdvice

    More diversity within executive team.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance

    Pros

    Excellent employee culture and promotion opportunities

    Cons

    Too long of a hiring process.

    Recommends
    Positive Outlook
    Approves of CEO

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