Progressive Insurance

www.progressive.com

Progressive Insurance Reviews

Updated January 25, 2015
Updated January 25, 2015
768 Reviews
3.6
768 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Progressive Insurance President, CEO, and Director; Chairman and CEO, Progressive Casualty Insurance Company Glenn M. Renwick
Glenn M. Renwick
509 Ratings

Review Highlights

Pros
  • Management sensitive to work-life balance and work hard to accommodate each employee's situation (in 50 reviews)

  • The work environment is very friendly with healthy competition (in 61 reviews)


Cons
  • Work /life balance was challenging to maintain due to extensive work schedules (in 32 reviews)

  • The current infatuation is the customer service score of which a "5" is the Holy Grail (in 25 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 34 people found this helpful  

    Claims Adjuster

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance

    Pros

    Amazing coworkers- become family. They will bend over backwards to help you. Coworkers want to see you succeed. Unbelievable team work and work ethic in the office. Employees truly care about their work product , treat the customers with respect and want to give the best service they can. If i was involved in an accident i would want progressive taking care of me.
    Gain share is great when you're hourly - but with salary after all overtime you put in it feels like $ you were already owed.

    Cons

    Hours, hours, hours. Stress, stress, stress. The job could be great if it wasnt for the workload. You are so overworked it becomes unhealthy. In claims you are given a ridiculous and unrealistic workload. You will skip meals many days. Management is well aware of this. Hours will go by like minutes. And 9 hour days will easily turn into 12-13 hour days. Many of my coworkers would come in an hour early to try to go home on time and end up staying an extra 3 past the end of the shift. The expectations are high. A "4" on a survey is basically a "1". managed through fear. work environment can be uptight because of this. Certain managers would publicly belittle employees. Turn over was high. Many Employees start happy, healthy and eager to learn but 6 months later they appear unhealthy and burnt out. when i was in a different postion with the company and it was hourly it wasnt this way. I'm healthy and happy again since i left. it was the most difficult and best choice I've made.

  2. 2 people found this helpful  

    Good place to work but in a horrible city!..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance full-time (more than 5 years)

    Pros

    Great place to work.
    Not too hard to shine

    Cons

    People have been there for over 20 years. Hard (almost impossible)to get into management.
    IT limited to Cleveland and Coloardo Springs.

    Advice to ManagementAdvice

    Open the doors for internal people in IT to be managers.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Claim Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Adjuster in Miami, FL
    Current Employee - Claims Adjuster in Miami, FL

    I have been working at Progressive Insurance full-time (more than a year)

    Pros

    Great company to work for, great benefits, excellent technology. The supervisors are very friendly and listen to suggestions. There are very few other companies I would rather work for.

    Cons

    The hours can be long, the pay can be better, dealing with irate policyholders can be daunting and will take its toll you. When first hired you cannot take two consecutive days off.

    Recommends
    Neutral Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Great environment, coworkers and pay!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance full-time (more than a year)

    Pros

    Great benefits, decent starting salary compared to most other insurance companies, fun office atmosphere, and employees genuinely care.

    Cons

    The workload. I often feel as if I can't give each customer the attention they deserve, because I simply have too much on my plate. This leads to longer hours and more stress. The turnover rate seems to be high, most likely due to workload stress.

    Recommends
    Positive Outlook
  6.  

    Claims adjuster

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Adjuster in Tampa, FL
    Former Employee - Claims Adjuster in Tampa, FL

    I worked at Progressive Insurance full-time (more than a year)

    Pros

    Management is friendly and nice. They try to make work environment the best it can be.

    Cons

    Workload is more than you can do. If you want to do well, you have to work thru lunch and breaks and work off clock yet say you don't.

    Advice to ManagementAdvice

    Hire more people and reduce claims load.

    Doesn't Recommend
    Positive Outlook
  7.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Adjuster in Maitland, FL
    Current Employee - Claims Adjuster in Maitland, FL

    I have been working at Progressive Insurance

    Pros

    Great company. Open door policy, great people, promote from within.

    Cons

    Lots of work however it is manageable.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Cleveland, OH
    Current Employee - Anonymous Employee in Cleveland, OH

    I have been working at Progressive Insurance

    Pros

    Progressive has a great company culture that focuses on diversity. Employees are treated well and made to feel valued. On site amenities and benefits are a plus as well.

    Cons

    Company wide communication could be improved. There are also some areas that could use a better system for career advancement.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    A Good Place for a Solid Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Customer Service Representative in Mayfield Heights, Cuyahoga, OH
    Former Employee - Claims Customer Service Representative in Mayfield Heights, Cuyahoga, OH

    I worked at Progressive Insurance full-time (more than a year)

    Pros

    -Good pay for entry-level position
    -Quality Training
    -Flexible Schedule
    -Good benefits
    -End of year bonus
    -Opportunities to move around

    Cons

    -Working in a call center can be monotonous
    -Need to request time off fairly far in advance for major holidays even if you have earned time off
    -Increase in requirements of job over time with no corresponding increase in pay

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Most of my working experiences have involved working within a team-based, some of which includes: planning, organizati

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Commercial Underwriter in Brooklyn, NY
    Current Employee - Commercial Underwriter in Brooklyn, NY

    I have been working at Progressive Insurance full-time (more than 10 years)

    Pros

    Salary, team-work and i love my job

    Cons

    lack of proper communication process

    Advice to ManagementAdvice

    Team based is necessary in any giving situation

    Recommends
    Positive Outlook
  11.  

    Claims Generalist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Generalist in Atlanta, GA
    Former Employee - Claims Generalist in Atlanta, GA

    I worked at Progressive Insurance full-time (more than 3 years)

    Pros

    Decent salary, flexible working hours, and work-from-home options available. Discounts available from various vendors for everything from wireless phone service to car buying assistance programs. Job security is also guaranteed unless employee engages in unsatisfactory behavior warranting termination. Profit sharing/Gainshare bonus in December is a plus.

    Cons

    Long hours with no overtime pay (except in CA), strenuous work load, must also constantly multi-task as an adjuster must handle claims and handle inbound, claims related phone calls which can be daunting. Must also be willing to deal with irate customers and constantly apologize for things beyond your control, as well as negotiate settlements that are often lower than the market value. If you cannot tolerate a high-stress, customer service drenched position this is not the job for you.

    Advice to ManagementAdvice

    This company claims to pride itself on being an establishment of which people "love to come to work", but that is totally opposite of the work environment in GA at least due to the heavy workload. Corporate is quick to implement new policies, but fail to make the necessary changes in how the work is distributed amongst it's claims reps which will continue to result in the loss of great employees. A customer service center specifically for claims should be created as opposed to requiring adjusters to field those calls while also handling claims. Company should also do away with current total loss handling procedures and pay customers via NADA value to reduce disputes and expedite claims settlement process. And stop writing policies to any and everyone with a dollar in their pocket to reduce the need for lengthy claims investigations that you're only going to pay once if the persons complains to enough managers!

    Doesn't Recommend
    Positive Outlook
    Approves of CEO

Progressive Insurance Photos

Work at Progressive Insurance? Share Your Experiences

Progressive Insurance

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.