Progressive Insurance Reviews

Updated September 1, 2015
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Progressive Insurance President, CEO, and Director; Chairman and CEO, Progressive Casualty Insurance Company Glenn M. Renwick
Glenn M. Renwick
208 Ratings

Pros
  • They have a good work/life balance (in 50 reviews)

  • Laid back work environment great place to work (in 61 reviews)

Cons
  • Work /life balance was challenging to maintain due to extensive work schedules (in 32 reviews)

  • The current infatuation is the customer service score of which a "5" is the Holy Grail (in 25 reviews)

More Pros and Cons

308 Employee Reviews

Sort: Popular Rating Date
  1. AWESOME.. At first.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Austin, TX
    Current Employee - Customer Service Representative in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time

    Pros

    -laid back -great training/trainers -health insurance (especially vision) -management is supportive -holistic environment

    Cons

    -No room for advancement -Not good enough pay for what you do

    Advice to Management

    Work on pay,and advancement opportunities.


  2. Great Start

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims in Los Angeles, CA
    Current Employee - Claims in Los Angeles, CA
    Recommends
    Neutral Outlook

    I have been working at Progressive Insurance full-time (More than 3 years)

    Pros

    Good company to work for

    Cons

    industry pay grade is low


  3. Bodily Injury Adjuster

    Current Employee - Casualty Specialist in Gilbert, AZ
    Current Employee - Casualty Specialist in Gilbert, AZ

    I have been working at Progressive Insurance full-time (More than 3 years)

    Pros

    Benefits, time off, flexible work schedules

    Cons

    Heavy workload and unrealistic expectations


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    Good culture with challenging work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Progressive Insurance full-time (More than 10 years)

    Pros

    Good company culture that will challenge you with work that makes a difference to the bottom line. Smart and passionate people exist at many levels throughout the company. Compensation package is good relative to others in the field of IT. Gainshare program is a differentiator that is emphasized but not guaranteed yet it pays consistently due to its alignment with company performance. Business vision is understandable and leveraged to gain consensus at all levels strategically.

    Cons

    Senior management within IT is out of touch and given that they are in the glass house will protect that at all costs. Advancement programs are sold/marketed when feedback is provided that limited advancement opportunities exist. The response to promote an advancement path that give you all the responsibility of an equity level position, with no title and no equity is insulting. This is implemented by those in the glass house because they themselves struggle to effectively identify those that CAN EXECUTE effectively.

    Advice to Management

    Senior management within our Business Units are fantastic. Learn from them on how to effectively identify those who are passionate and can execute vs. promote those that can sell/market themselves but lack vision and/or the ability to execute. We do not need an advancement program. We need vision, leadership and the ability for IT Senior Managers to effectively manage IT talent to meet the business needs of the Destination ERA. You are far too disconnected from reality to realize this, so get involved which does not translate into asking people to be someone they are not. Too many people being promoted are people who have a gift to tell you what you want to hear and we need people that challenge and think out of the box.


  6. Great potential but falls flat in some areas.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Preservation Specialist in Mayfield, OH
    Former Employee - Preservation Specialist in Mayfield, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Progressive Insurance (More than 3 years)

    Pros

    Great environment to work in. Pleanty of small incentives. Year end bonus based on your yearly salary right before the holidays. Absences are looked at holistically rather than by number. A lot of room for growth.

    Cons

    Unrealistic expectations of secondary metric goals. Some supervisors are connected with their team while others are just there to collect a paycheck. Schedules are now changed annually.

    Advice to Management

    Be involved in your team members rather than treating them like robots. There is more success with the supervisors that are involved and treat their team members like they matter.


  7. Progressive culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Consultant in Colorado Springs, CO
    Current Employee - Customer Consultant in Colorado Springs, CO
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Progressive Insurance full-time

    Pros

    Constant training on insurance regulations. Flexible schedule options, substantial PTO, good management , laid back culture.

    Cons

    pay increases are difficult to get and aren't very competitive. Being on the phone, tuition reimbursement could be better.

    Advice to Management

    Make your pay increases more competitive, offer better tuition reimbursement. Don't pay new people more than tenured reps that have to jump through hoops of fire just to get a raise.


  8. stressful but overall good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Raleigh, NC
    Current Employee - Anonymous Employee in Raleigh, NC
    Recommends
    Positive Outlook

    Pros

    work environment , end of year bonus , job security

    Cons

    work load , management changes

    Advice to Management

    continue to do a good job motivating your employees


  9. Helpful (5)

    Claims Adjuster Trainee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The work environment and benefits are great! Opportunity to move around the USA/

    Cons

    Fast Pace and can become overwhelming at times.


  10. Insurance Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    Pros

    Starting pay and benefits are great!

    Cons

    Very phone intensive with strict phone stats.


  11. Claims Team Leader

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Progressive Insurance full-time

    Pros

    Pay was inline, good people in the office, great training

    Cons

    high volume claims volume due to under staffing, typical office politics



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