Progressive Insurance

  www.progressive.com
  www.progressive.com

Progressive Insurance Reviews

Updated November 23, 2014
Updated November 23, 2014
714 Reviews
3.6
714 Reviews
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Progressive Insurance President, CEO, and Director; Chairman and CEO, Progressive Casualty Insurance Company Glenn M. Renwick
Glenn M. Renwick
474 Ratings

Review Highlights

Pros
  • Management sensitive to work-life balance and work hard to accommodate each employee's situation (in 50 reviews)

  • The work environment is very friendly with healthy competition (in 61 reviews)


Cons
  • Work /life balance was challenging to maintain due to extensive work schedules (in 32 reviews)

  • The current infatuation is the customer service score of which a "5" is the Holy Grail (in 25 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Learn what you can and move on as fast as you possibly can.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Adjuster
    Former Employee - Claims Adjuster

    I worked at Progressive Insurance full-time (more than an year)

    Pros

    Gain share, on-site gym, employee discounts, casual dress code, Flo

    Cons

    Metrics are impossible in Claims, therefore it's a revolving door. The training is mediocre and does not prepare you for the tremendous workload and stress you encounter. I've never seen so many people develop anxiety issues from a job. Run far away from Claims!

    Advice to ManagementAdvice

    Be Consistent
    Be Progressive, not Regressive!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    Work you like dog.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - File Owner
    Current Employee - File Owner

    I have been working at Progressive Insurance full-time (more than 3 years)

    Pros

    Co workers are nice thats about it.

    Cons

    Work load is horrible, you are told at time of hire what your shift is with no mention that work loads are overwhelming, not realistic and people work through their breaks and lunches making an 8 hour day turn into easily 12-14 hours. People start happy and end up burnt out and unhealthy. Managers do not assist in helping they just move your claims out weeks in advance leaving you with unhappy customers and poor service over all.

    Advice to ManagementAdvice

    Hire more staff, and stay and help your co workers dont leave promptly at 5 leaving staff to work 14 hours per day while you go home to your family.

  3. 3 people found this helpful  

    Artificial positive attitude

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Customer Service Representative in Mayfield Heights, Cuyahoga, OH
    Current Employee - Claims Customer Service Representative in Mayfield Heights, Cuyahoga, OH

    I have been working at Progressive Insurance full-time (more than an year)

    Pros

    The atmosphere is beautiful; artwork everywhere and it feels like encouraging creativity.

    Cons

    No available time off, schedules are always bad and unethical, and it seems like their metrics are designed to be able to give them ability to fire people at will instead of actively measuring progress. They also effectively mandate that overtime be used but hurt your statistics if you work through lunch, to get home earlier.
    In addition, it's impossible to arrange a day off unless you schedule more than six months ahead, so if you become ill then they're already planning to fire you.
    They're also obsessed with their investment in service centers, which drastically lengthens the repair process and infuriates the customers, which leads to an even worse position.
    Plus, they're much below the average pay for the position.

    Advice to ManagementAdvice

    You are not progressive, and the service centers are a waste. In addition, the horrible scheduling seriously injures peoples' ability to schedule their lives.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Awful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Progressive Insurance

    Pros

    Good pay and bonuses, Benefits are good and cheap

    Cons

    No family life, no balance, they believe is making you work long hours, and no caring for their employees

    Doesn't Recommend
    Approves of CEO
  6.  

    customer service

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance full-time

    Pros

    good vacation time, people are nice

    Cons

    no consistency, no incentive for doing good

  7. 1 person found this helpful  

    Burnout

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Mayfield, OH
    Current Employee - Customer Service Representative in Mayfield, OH

    I have been working at Progressive Insurance full-time (more than 5 years)

    Pros

    Good level entry position without needing college for a living wage.
    Coworkers

    Cons

    -The company sells lies of great career growth but in actuality most moves are lateral or learning new skills (read: heavier workload/same position) without more pay.
    -you will be assigned more supervisors per year than how long you've worked there. Once you learn what your supervisor likes you get a new one with different goals for you, which backtracks opportunities for annual salary increases
    -although this is a customer service position, one of our primary objectives is up selling/cross selling/'feature' selling offers and we are threatened weekly with performance management if our customers don't accept those offers (we were not hired for sales!)
    -other job objectives include extreme micromanagement of time/call efficiency due to heavy call volume. Reps will either sacrifice call quality or learn how to game the system to meet targets and supervisors look the other way because their team's numbers are their performance objectives. If you actually care about delivering a 100% customer experience this job is not for you, you will have to lower your own compassion for customers' needs to keep your job.
    -HR is a joke in delivering any work/life balance needs. Do not expect to be heard.
    -supervisors are so removed from what it's actually like to do this job they are not capable of understanding any hardships mentioned above
    -I was hired with a class of almost 30 people, there are maybe 4-5 of us still with the company. All are looking elsewhere.

    Advice to ManagementAdvice

    Start caring about the unrealistic job expectations if you want to deliver a true quality customer experience or else your service is going to be as bad as calling the cable company or worse. Probably worse.

    Make supervisors take calls and meet same objectives for x amount of hours a month to keep a middleman between us and upper management that is imposing these ridiculous job expectations.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    HORRIBLE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Representative in Mayfield, OH
    Former Employee - Claims Representative in Mayfield, OH

    I worked at Progressive Insurance full-time (less than an year)

    Pros

    This company offers a generous GainShare program

    Cons

    Too many managers that micromanage you

    Advice to ManagementAdvice

    Too many managers

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    A living nightmare.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Central Claims Representative Senior in Mayfield Heights, Cuyahoga, OH
    Former Employee - Central Claims Representative Senior in Mayfield Heights, Cuyahoga, OH

    I worked at Progressive Insurance full-time (more than an year)

    Pros

    Ability to work from home.

    Cons

    Unrealistic workload and high pressure performance goals. Never an enjoyable day. Myth that this is a great company to work for.

    Advice to ManagementAdvice

    Completely revamp your whole claims department.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 3 people found this helpful  

    Life at Progressive Insurance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Supervisor in Richardson, TX
    Former Employee - Claims Supervisor in Richardson, TX

    I worked at Progressive Insurance full-time (more than 5 years)

    Pros

    Co-workers (non management). fairly good physical locations

    Cons

    Management, Human Resources, Political Environment, Lower pay than competitors. Outdated equipment and resources, unethical business practices to both customers and employees, Pay is lower than competitors

    Advice to ManagementAdvice

    This is by far the worst company I have ever worked for. You have your company set up to bring in young college graduates who have limited experience in corporate environments and may be unaware of their legal rights. Your management team/company manages employees by threat and intimidation. They measure you on file quality so if your other measurements show success, the company will downgrade your files to performance manage you out of the organization. There are very few tenured employees as Progressive wants as many employees as they can have working for below market wages. The equipment you provide is outdated and you have your training program is lousy. You can rest assured that if you work here, you will have depression, stress, and anxiety. Human resources is absolutely worthless and is only there to protect the company. Do not buy into this organization's broken promises. Progressive has been involved in many lawsuits by employees and the public. Ask current employees 1 on 1 about the true Progressive. Absolutely Horrible Organization-Beware!!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Not the best experience working here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Representative in Glen Burnie, MD
    Current Employee - Claims Representative in Glen Burnie, MD

    I have been working at Progressive Insurance full-time (more than an year)

    Pros

    Good pay.
    Friendly atmosphere.
    Flexibility to leave when needed during the day.

    Cons

    No growth potential.
    Long hours and no overtime pay.
    High expectations that are unrealistic to meet.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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