Progressive Insurance

  www.progressive.com
  www.progressive.com

Progressive Insurance Reviews

Updated December 15, 2014
Updated December 15, 2014
732 Reviews
3.6
732 Reviews
Rating Trends

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Approve of CEO
Progressive Insurance President, CEO, and Director; Chairman and CEO, Progressive Casualty Insurance Company Glenn M. Renwick
Glenn M. Renwick
486 Ratings

Review Highlights

Pros
  • Management sensitive to work-life balance and work hard to accommodate each employee's situation (in 50 reviews)

  • The work environment is very friendly with healthy competition (in 61 reviews)


Cons
  • Work /life balance was challenging to maintain due to extensive work schedules (in 32 reviews)

  • The current infatuation is the customer service score of which a "5" is the Holy Grail (in 25 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Watch who you talk to!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Tampa, FL
    Former Employee - Customer Service Representative in Tampa, FL

    I worked at Progressive Insurance full-time (less than an year)

    Pros

    Work hours can be flexable by 2 hours, pto is nice

    Cons

    people around you are fake, one minute they are your best friends, letting you no everything is ok, the next minute your fired walking out the door. If you miss high school this job is right for you. Make sure your apart of the click ... if not your out. Training is bad... you basically are lieing to the clients all the time.. because you don't know whats going on....nobody really works there..so move up quickly so you can do nothing too.

    Advice to ManagementAdvice

    Get off facebook and do your jobs... all the managers have no education... they dont know what to do..

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Was once great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance full-time (more than 10 years)

    Pros

    Plenty of paid time off after you've been there for awhile.
    Benefits are pretty good compared to large companies.
    Onsite Fitness Center/Dr. Office

    Cons

    There may be work life balance in some areas, but not in IT.
    Lately a management theme of consistently putting you in situations where you are not setup to be successful and questioning why things are delayed or you can't take on more workload. It adds to large amounts of stress and very little job satisfaction.
    Some managers are visibly rewarded for not following core values
    Massive focus on maximizing efficiency and costs at expense of employees well being.

    Advice to ManagementAdvice

    Stop putting employees in situations that are more complex than necessary because you have a deliverable. Not everything can be delivered just because 'we are Progressive'. You have too much work and not enough people to help and it's burning out valuable resources that have been loyal to you. It's not 2008 anymore. This will eventually lead to people leaving in this highly competitive job market.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 3 people found this helpful  

    Learn what you can and move on as fast as you possibly can.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Adjuster
    Former Employee - Claims Adjuster

    I worked at Progressive Insurance full-time (more than an year)

    Pros

    Gain share, on-site gym, employee discounts, casual dress code, Flo

    Cons

    Metrics are impossible in Claims, therefore it's a revolving door. The training is mediocre and does not prepare you for the tremendous workload and stress you encounter. I've never seen so many people develop anxiety issues from a job. Run far away from Claims!

    Advice to ManagementAdvice

    Be Consistent
    Be Progressive, not Regressive!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 3 people found this helpful  

    Work you like dog.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - File Owner
    Current Employee - File Owner

    I have been working at Progressive Insurance full-time (more than 3 years)

    Pros

    Co workers are nice thats about it.

    Cons

    Work load is horrible, you are told at time of hire what your shift is with no mention that work loads are overwhelming, not realistic and people work through their breaks and lunches making an 8 hour day turn into easily 12-14 hours. People start happy and end up burnt out and unhealthy. Managers do not assist in helping they just move your claims out weeks in advance leaving you with unhappy customers and poor service over all.

    Advice to ManagementAdvice

    Hire more staff, and stay and help your co workers dont leave promptly at 5 leaving staff to work 14 hours per day while you go home to your family.

  6. 3 people found this helpful  

    Artificial positive attitude

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Customer Service Representative in Mayfield Heights, Cuyahoga, OH
    Current Employee - Claims Customer Service Representative in Mayfield Heights, Cuyahoga, OH

    I have been working at Progressive Insurance full-time (more than an year)

    Pros

    The atmosphere is beautiful; artwork everywhere and it feels like encouraging creativity.

    Cons

    No available time off, schedules are always bad and unethical, and it seems like their metrics are designed to be able to give them ability to fire people at will instead of actively measuring progress. They also effectively mandate that overtime be used but hurt your statistics if you work through lunch, to get home earlier.
    In addition, it's impossible to arrange a day off unless you schedule more than six months ahead, so if you become ill then they're already planning to fire you.
    They're also obsessed with their investment in service centers, which drastically lengthens the repair process and infuriates the customers, which leads to an even worse position.
    Plus, they're much below the average pay for the position.

    Advice to ManagementAdvice

    You are not progressive, and the service centers are a waste. In addition, the horrible scheduling seriously injures peoples' ability to schedule their lives.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Awful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Progressive Insurance

    Pros

    Good pay and bonuses, Benefits are good and cheap

    Cons

    No family life, no balance, they believe is making you work long hours, and no caring for their employees

    Doesn't Recommend
    Approves of CEO
  8.  

    customer service

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance full-time

    Pros

    good vacation time, people are nice

    Cons

    no consistency, no incentive for doing good

  9. 1 person found this helpful  

    Burnout

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Mayfield, OH
    Current Employee - Customer Service Representative in Mayfield, OH

    I have been working at Progressive Insurance full-time (more than 5 years)

    Pros

    Good level entry position without needing college for a living wage.
    Coworkers

    Cons

    -The company sells lies of great career growth but in actuality most moves are lateral or learning new skills (read: heavier workload/same position) without more pay.
    -you will be assigned more supervisors per year than how long you've worked there. Once you learn what your supervisor likes you get a new one with different goals for you, which backtracks opportunities for annual salary increases
    -although this is a customer service position, one of our primary objectives is up selling/cross selling/'feature' selling offers and we are threatened weekly with performance management if our customers don't accept those offers (we were not hired for sales!)
    -other job objectives include extreme micromanagement of time/call efficiency due to heavy call volume. Reps will either sacrifice call quality or learn how to game the system to meet targets and supervisors look the other way because their team's numbers are their performance objectives. If you actually care about delivering a 100% customer experience this job is not for you, you will have to lower your own compassion for customers' needs to keep your job.
    -HR is a joke in delivering any work/life balance needs. Do not expect to be heard.
    -supervisors are so removed from what it's actually like to do this job they are not capable of understanding any hardships mentioned above
    -I was hired with a class of almost 30 people, there are maybe 4-5 of us still with the company. All are looking elsewhere.

    Advice to ManagementAdvice

    Start caring about the unrealistic job expectations if you want to deliver a true quality customer experience or else your service is going to be as bad as calling the cable company or worse. Probably worse.

    Make supervisors take calls and meet same objectives for x amount of hours a month to keep a middleman between us and upper management that is imposing these ridiculous job expectations.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    HORRIBLE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Representative in Mayfield, OH
    Former Employee - Claims Representative in Mayfield, OH

    I worked at Progressive Insurance full-time (less than an year)

    Pros

    This company offers a generous GainShare program

    Cons

    Too many managers that micromanage you

    Advice to ManagementAdvice

    Too many managers

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    A living nightmare.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Central Claims Representative Senior in Mayfield Heights, Cuyahoga, OH
    Former Employee - Central Claims Representative Senior in Mayfield Heights, Cuyahoga, OH

    I worked at Progressive Insurance full-time (more than an year)

    Pros

    Ability to work from home.

    Cons

    Unrealistic workload and high pressure performance goals. Never an enjoyable day. Myth that this is a great company to work for.

    Advice to ManagementAdvice

    Completely revamp your whole claims department.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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