Progressive Insurance Reviews

Updated July 1, 2015
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3.6
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Recommend to a friend
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Progressive Insurance President, CEO, and Director; Chairman and CEO, Progressive Casualty Insurance Company Glenn M. Renwick
Glenn M. Renwick
578 Ratings

Pros
  • They have a good work/life balance (in 50 reviews)

  • Laid back work environment great place to work (in 61 reviews)

Cons
  • Work /life balance was challenging to maintain due to extensive work schedules (in 32 reviews)

  • The current infatuation is the customer service score of which a "5" is the Holy Grail (in 25 reviews)

More Pros and Cons

907 Employee Reviews

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  1. Featured Review

    Helpful (5)

    Great place to work in Cleveland

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Manager
    Current Employee - IT Manager

    I have been working at Progressive Insurance full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Progressive has wonderful work perks: onsite health care, fitness centers, large cafeteria area, college campus look and feel. Lots of job opportunities to start as one job and work your way up or into a different job title if interested. Lots of jobs and flexibility. Also, work-life balance is good. Can work from home 1-2 days per week.

    Cons

    Large corporation (like all others posted) has the bureaucracy and overhead of processes, even though they may not apply to everyone. Some job titles are harder to move up, but there is a lot of room to move around laterally.


  2. Helpful (2)

    Sweatshop environment.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster in Westerville, OH
    Current Employee - Claims Adjuster in Westerville, OH

    I have been working at Progressive Insurance (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good benefits and nothing else.

    Cons

    Unrealistic work load, ridiculous micromanagement, you're pretty much forced to work overtime and not get paid for it. Depressing call center environment. And as of late they practically tell you to be shady and blame innocent claimants a small percentage of "shared responsibility" in an accident. Turnaround is through the roof. Absolute worst job I've ever had.

    Advice to Management

    Redesign the entire claims system and move away from exploiting your employees.


  3. Managed Repair Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Managed Repair Representative in Albuquerque, NM
    Former Employee - Managed Repair Representative in Albuquerque, NM

    I worked at Progressive Insurance full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Worked in the field so there was a lot of autonomy

    Cons

    over worked and under paid

    Advice to Management

    poor


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  5. Helpful (1)

    As a college educated employee, I believed that I would be able to have a career at Progressive. I was wrong.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Progressive Insurance full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There is an on-site health center, summer event, good people and Starbucks.

    Cons

    No concern for work/life balance. Employees are treated poorly and are expected to do more and more work while having their pay cut. Getting another position is very difficult. Current employees are given no preference over outside applicants.

    Advice to Management

    Don't treat people as if they don't matter and can be easily replaced.


  6. terrible company. Racial and unethical

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster in Tampa, FL
    Current Employee - Claims Adjuster in Tampa, FL

    I have been working at Progressive Insurance

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Pay was okay but not enough

    Cons

    Racist management
    Overworked
    Unethical treatment of customers and coworkers
    Terrible food
    Racist management
    Lazy HR Team

    Advice to Management

    Grow up and learn to accept all races for what they are.


  7. Helpful (1)

    Claims Adjuster

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Progressive Insurance

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Training was thurough and extensive

    Cons

    Lack of leadership from local offices

    Advice to Management

    Satellite office environment is severely lacking any form of decency


  8. Helpful (1)

    horrible

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Progressive Insurance

    Pros

    Great pay 19.88 hourly..great location.large clean building

    Cons

    Failed background due to driving record.no convictions!!!


  9. Sales

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance

    Pros

    No pros come to mind .30 or .25 raises that's it and they expect u to be excited about !

    Cons

    Horrible stressful chained to yor desk do not work here ... U can't ever get out of the call center floor applied for positions . Call center is micromanaged

    Advice to Management

    Pay yor people more money


  10. Helpful (5)

    Not the great company it used to be

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance

    Pros

    Good company for young people
    Very good training programs
    Pays well, especially for management positions
    Can be a good place to work, but only if you have a good manager; unfortunately there aren't too many of those left, especially at the Sr. Director level and above.

    Cons

    Upper management tends to favor people who agree with them all the time. They used to reward performance, but now mostly they reward blind loyalty. People who challenge bad policies and decisions are black-listed.
    Sadly, many older employees are discriminated against.
    Women are given preferential treatment when it comes to promotions; they are so eager to increase their "diversity" that reverse discrimination has become the norm.
    Your job is never secure; at any time they might do a 'reorganization' and demote you or eliminate your job, no matter how good you are.

    Advice to Management

    Reorganizing every few years has a huge cost. When highly tenured, highly skilled employees are demoted when they haven't done anything wrong, there is a chilling effect on everyone.
    Pay attention when great employees are leaving certain senior managers' organizations; you have some incompetent leaders who manage through fear and intimidation, and they do a lot of damage.


  11. Helpful (1)

    Unhealthy work hours and job expectations! Stay far away from this sector of employment.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster in Tempe, AZ
    Current Employee - Claims Adjuster in Tempe, AZ

    I have been working at Progressive Insurance

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Paycheck (very low), commute is close to home, so was training.

    Cons

    Long hours, poor employee support, unrealistic expectations.

    Advice to Management

    Treat employees like your customers, because some of us are!



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