Progressive Insurance

  www.progressive.com
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Progressive Insurance Reviews

Updated Jul 23, 2014
All Employees Current Employees Only

3.4 621 reviews

79% Approve of the CEO

Progressive Insurance President, CEO, and Director; Chairman and CEO, Progressive Casualty Insurance Company Glenn M. Renwick

Glenn M. Renwick

(408 ratings)

65% of employees recommend this company to a friend

Review Highlights

Pros
  • Management sensitive to work-life balance and work hard to accommodate each employee's situation(in 45 reviews)

  • Leadership, customer focus, comfortable work environment with lots of amenities(in 56 reviews)


Cons
  • Work /life balance was challenging to maintain due to extensive work schedules(in 24 reviews)

  • The current infatuation is the customer service score of which a "5" is the Holy Grail(in 19 reviews)

621 Employee Reviews
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Customer Service Representative

    Customer Service Representative (Former Employee) Mayfield Heights, Cuyahoga, OH

    ProsYour voice is heard in the company. If you have a problem with something you can tell your supervisor and you can also get the information to the appropriate person online. There is promotion from within and the company really tries to keep everyone happy

    ConsThe starting positions can be difficult. Customer service with insurance is a hard task to do day in and day out. But through all of the concerns the customers have, you develop a lot of knowledge about the actual product you're selling.

    Advice to Senior ManagementManagement should keep doing everything the same except they should set clearer expectations instead of saying well we'll take a look at it or when it happens we'll discuss it further. The guidelines change for insurance, so they should at least have concrete rules that are easily found instead of having to ask multiple people.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

     

    Great Place to work

    Anonymous Employee (Current Employee)

    ProsThe people, the benefits, and the outlook of company.

    ConsHeavy workload, some overtime needed.

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    • No Opinion of CEO

     

    Not the best experience working here.

    Claims Representative (Current Employee) Glen Burnie, MD

    ProsGood pay.
    Friendly atmosphere.
    Flexibility to leave when needed during the day.

    ConsNo growth potential.
    Long hours and no overtime pay.
    High expectations that are unrealistic to meet.

    No, I would not recommend this company to a friend

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Contact Center Assistant

    Contact Center Assistant (Current Employee) Tampa, FL

    ProsThey always give the best care to their employees

    ConsAlways tried to help the employess to be a better.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Not bad.

    Anonymous Employee (Former Employee)

    ProsProgressive is a company with a long-term view when it comes to its employees. They believe in retaining and training existing talent, and it shows in the tenure and committment of their workforce. This is a place to build a career, not for an industry topping paycheck or comp plan.

    ConsProgressive is a glass half full or half empty when it comes to technology. As an insurance company, their too-slow and steady approach to adopting new technologies keeps Progressive from being a hotbed of technology growth. Internal tech is seriously outdated--from laptops to mobile workforce capability to collaboration tools--so if you are looking for place to work on leading edge IT initiatives, this isn't it. There is a slowly growing movement towards change, but it will need a swift kick from senior management to produce results.

    Advice to Senior ManagementRecruit more management and front-level employees from tech-centric industries, and listen to them. Be willing to disrupt the 'apple cart' and make bold moves to advance our ability to do business. Be willing to shift technology leaders who haven't been exposed to a wider view of the IT world, and encourage them and the new guard to experiment and fail fast, both in word and in funding. There's lots of value to be had in change, as much as there is in doing so while retaining Progressive's terrific core values and culture.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • No Opinion of CEO

     

    Poor Work/Life balance, limited opportunity for advacement

    Claims Generalist (Current Employee) Atlanta, GA

    ProsJob Security, Compensation and Benefits, Work Environment

    ConsWork Load, Work/Life balance, Limited Opportunity for Advancement

    Yes, I would recommend this company to a friend

    • No Opinion of CEO

    1 person found this helpful  

    Run away

    Anonymous (Current Employee) Mayfield, OH

    ProsThe pay rate is great.
    Not a physical job.
    Relaxed atmosphere.

    ConsUnprofessional ladder reps
    Emphasis on how your employment will be terminated if you don't cut the mustard weekly
    Yelled at if you ask for help

    Advice to Senior ManagementKnow that when you are not there , the ladder reps do not do a great job at being professional

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Good if you live in Cleveland.

    Anonymous Employee (Former Employee)

    ProsAnnual profit-sharing program, benefits, training.

    ConsVery Cleveland-centric. Promotions for those willing to relocate to Cleveland.

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    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Ok, depends what dept you work in

    Claims Adjuster (Current Employee)

    ProsGreat benefits, cool place to work, modern technology

    ConsWorkload, especially in claims, never a rest break, getting 10-15 new claims a day is simply too much to manage even for the most efficient rep. They need to hire more people.

    Advice to Senior ManagementHire more people

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Hard Work Pays!

    Anonymous Employee (Current Employee)

    ProsThe company provides a positive atmosphere for learning about the company and how to progress within the ranks.

    ConsThe company continues to address efficiency issues, which is great for the bottom line and gainshare; however, not for job security. Every few years you can expect a possible change once you begin reaching higher management levels.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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