Progressive Insurance

www.progressive.com

Progressive Insurance Reviews

Updated March 3, 2015
Updated March 3, 2015
800 Reviews
3.6
800 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Progressive Insurance President, CEO, and Director; Chairman and CEO, Progressive Casualty Insurance Company Glenn M. Renwick
Glenn M. Renwick
522 Ratings

Review Highlights

Pros
  • Management sensitive to work-life balance and work hard to accommodate each employee's situation (in 50 reviews)

  • The work environment is very friendly with healthy competition (in 61 reviews)


Cons
  • Work /life balance was challenging to maintain due to extensive work schedules (in 32 reviews)

  • The current infatuation is the customer service score of which a "5" is the Holy Grail (in 25 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Colorado Springs, CO
    Former Employee - Customer Service Representative in Colorado Springs, CO

    I worked at Progressive Insurance

    Pros

    Treat you like an adult, many great benefits, company really wants you to succeed.

    Cons

    Although I was in an entry level position I was excited to return to the Insurance industry. Unfortunately, there was not a lot of insurance involved to my disappointment.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    you get into it what you put out of it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inbound Sales Representative in Mayfield, OH
    Current Employee - Inbound Sales Representative in Mayfield, OH

    I have been working at Progressive Insurance full-time (more than a year)

    Pros

    on site cafeteria and convenient store. flexibility to request days off if done in advance. gainshare bonus and benefits are pretty good. decent training modules; you will learn a lot if this is your first time dealing with insurance.

    Cons

    call volume can be high with obnoxious callers with lots of attitude. there is a sense of "you're expected to know this..." once you've been in the role for 6 months. redundancy with training and an effort to be very scripted. typical office politics. work/life balance is not as great as the company makes it out to be. burnout is very real.

    Advice to ManagementAdvice

    respect the differences in each person. not everyone is the loud, happy-go-lucky person you want them to be. offer better schedule selections and choices.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Looking for career advancement? Keep looking because its not here...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Progressive Insurance full-time (more than 10 years)

    Pros

    the coworkers have been constantly great and are some of the best people I've worked with ever. The job is stable (I've been here eleven years. You never run out of unhappy customers calling regarding premium increases). Gainshare is nice at the end of the year but it feels kinda like a carrot being dangled above a rabbit. It's a constant reminder.

    Cons

    the workload is pretty ridiculous. expect to be at your desk 95% of the time if you want to meet the standards and metrics that are constantly changed based off the new hires who come in. Expect little to no break in between calls and expect to be stressed/ have some type of health issues while here. Its probably the most stressful job I've ever been at.

    Your tenure means little to nothing so don't plan to stay long-term.

    The work life balance/PTO scheduling USED to be excellent. Now they are basing your schedule on your performance with little to no focus on tenured reps. As this rolls out, the customer experience will deteriorate and the workload will be worse because reps will leave due to this.

    Career advancement is non existent. Little to no movement (or even lateral movement). Take it from me. I've been on the job for eleven years and check the job listing every day. It's easier to get the training/one to two years experience and move on.

    Advice to ManagementAdvice

    I've been lucky enough to have some excellent managers but I could see how someone would leave if they had a job like this and a bad manager. My advice to management is to take some calls (maybe a few hours a week). You can't really understand what we do unless you do it. That goes for upper management also. It's easy to tell someone what numbers they should be meeting when your looking at a spreadsheet.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Very focused on individual and team performance numbers(Net Promoter Score, contacts w/in 24 hours, etc)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance

    Pros

    Focus on work environment, reasonable hours

    Cons

    The focus on performance numbers (vs file quality) encourages micromanagement and manipulation to create the appearance of success.

    Advice to ManagementAdvice

    Promote leaders, not bosses.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6.  

    Medical claim rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance

    Pros

    Flex time,Good coworkers, free lunch about once a year

    Cons

    Pathetic management, lack of training, you are just thrown into the mix and expected to know everything

    Advice to ManagementAdvice

    Good stepping stone company, run far away and fast

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7.  

    Heavy Workload + Unrealistic Expectations vs. Alright Pay & Alright Benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Generalist Associate in Doral, FL
    Current Employee - Claims Generalist Associate in Doral, FL

    I have been working at Progressive Insurance full-time (more than 3 years)

    Pros

    Benefits are alright and pay is decent. Health coverage has high deductibles and you only have 2 plans to choose from. Bonus is paid at end of year, usually 8% of your annual pay. 401(K) match is 7%. No drug test required to get hired. Depending on your annual review, you can receive a flat 0% raise up to 4%.

    Cons

    Be ready to sit at a desk for 9 hours+ a day. Expectations increase everyday and being an insurance company they want you to provide good service but at the same time look for ways not to have to pay customers. They also want you to provide outstanding service to each customer while you get 7+ claims to handle a day. Workload is always high and when discussed with management, they say they're hiring more people or don't address the concerns. The job only has 2 routes for career advancement, injury or estimator.

    Advice to ManagementAdvice

    More immediate reward for good work. Only reward for good work is a end-of-year bonus and it's tied to the performance of the whole company.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Good and Bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Massillon, OH
    Former Employee - Sales Representative in Massillon, OH

    I worked at Progressive Insurance full-time (more than a year)

    Pros

    Career advancement and paid training

    Cons

    long hours Cold and Hot weather

    Advice to ManagementAdvice

    Encourage sales people

    Recommends
    Positive Outlook
  9.  

    Good Managers, Pays Well, Few Opportunities for Advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Representative Level 39 in Richmond, VA
    Current Employee - Claims Representative Level 39 in Richmond, VA

    I have been working at Progressive Insurance

    Pros

    Hire from within
    Lots of training available
    Good Leadership
    Pays Well

    Cons

    Few Opportunities for Advancement
    Claims Department becoming more centralized
    Lots of process changes

    Advice to ManagementAdvice

    Choose process changes that are user friendly and efficient...not just cheap

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Best company in Cleveland

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Cleveland, OH
    Former Employee - Manager in Cleveland, OH

    I worked at Progressive Insurance full-time (more than 10 years)

    Pros

    Smart people, good overall culture. Progressive goes beyond to make your time there more than a job. Incredible benefits compared to other companies

    Cons

    Need to know your career path early on. If you don't follow that, you will languish in mid management. Depending on the area, if you don't have an MBA from an M7 school, you will not move ahead

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    CSR

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance full-time (more than 3 years)

    Pros

    Interesting, get a chance to help others.

    Cons

    Call volume is usually high. Angry customers.

    Recommends
    Positive Outlook

Progressive Insurance Photos

Work at Progressive Insurance? Share Your Experiences

Progressive Insurance

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.