Progressive Insurance

  www.progressive.com
  www.progressive.com

Progressive Insurance Reviews

Updated December 16, 2014
Updated December 16, 2014
733 Reviews
3.6
733 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Progressive Insurance President, CEO, and Director; Chairman and CEO, Progressive Casualty Insurance Company Glenn M. Renwick
Glenn M. Renwick
486 Ratings

Review Highlights

Pros
  • Management sensitive to work-life balance and work hard to accommodate each employee's situation (in 50 reviews)

  • The work environment is very friendly with healthy competition (in 61 reviews)


Cons
  • Work /life balance was challenging to maintain due to extensive work schedules (in 32 reviews)

  • The current infatuation is the customer service score of which a "5" is the Holy Grail (in 25 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great work culture and perks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Systems Test Engineer in Cleveland, OH
    Current Employee - IT Systems Test Engineer in Cleveland, OH

    I have been working at Progressive Insurance full-time (more than 5 years)

    Pros

    Great work- life balance, no dress code and good salary

    Cons

    A lot of old people who have worked on the company for more than 20 years

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Licensed Sales Producer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Licensed Sales Producer in Colorado Springs, CO
    Former Employee - Licensed Sales Producer in Colorado Springs, CO

    I worked at Progressive Insurance full-time (more than 3 years)

    Pros

    Permitted to take breaks and lunch when you want to. Freedom to do whatever you want, but if you are not doing what you are supposed to be doing, it falls on you for making poor decisions.

    Cons

    Redundant job duties. Anyone that is able to pick up a phone and dial the 800 number, competent or not, you will have to help them.

    Doesn't Recommend
    Positive Outlook
  3.  

    Senior Central Claims Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Progressive Insurance

    Pros

    Great work environment. Good pay. Good benefits. Good bonuses.

    Cons

    You are replaceable. Employees are not valued.

    Advice to ManagementAdvice

    Care more about your employees. Life happens. Be more sympathetic.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great company, awful job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Claims Adjuster
    Former Employee - Senior Claims Adjuster

    I worked at Progressive Insurance full-time (less than an year)

    Pros

    They have great values, and uphold them.
    They offer amazing benefits, 401k etc
    If very tenured, there are more perks- schedule etc
    Gainshare bonus at the end of the year is crazy good

    Cons

    Impossible to get time off
    Job in general is extremely high stress
    constantly taking your work home with you (in your mind)
    Depending on Supervisor, they can make or break your experience there. My Supervisor was awful so it made my job awful- constant micro-managing, and she was always stressed out, which "rolled down hill", if you will.

    Advice to ManagementAdvice

    Filter your Supervisor selection better.
    Get a better process for time off!!!! Tenured employees request 52 weekends off, and then cancel as they go along through the year, if they don't need it. Which means their request took the spot of someone else that really needs the time. Unless you schedule your life a year in advance, theres no chance of ever getting time off.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    Good

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance

    Pros

    good interview process can't complain

    Cons

    nothing bad about the company very professional

  7.  

    Not a bad first time job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Mayfield, OH
    Current Employee - Customer Service Representative in Mayfield, OH

    I have been working at Progressive Insurance

    Pros

    Good pay good people great benefits

    Cons

    Long long hours always on the phone

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Progressive Insurance

    Pros

    Training, gainshare, many job opportunities

    Cons

    Pay is a little low. But they compensate for it.

    Advice to ManagementAdvice

    Show your team that you can and are willing to work with your team.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Watch who you talk to!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Tampa, FL
    Former Employee - Customer Service Representative in Tampa, FL

    I worked at Progressive Insurance full-time (less than an year)

    Pros

    Work hours can be flexable by 2 hours, pto is nice

    Cons

    people around you are fake, one minute they are your best friends, letting you no everything is ok, the next minute your fired walking out the door. If you miss high school this job is right for you. Make sure your apart of the click ... if not your out. Training is bad... you basically are lieing to the clients all the time.. because you don't know whats going on....nobody really works there..so move up quickly so you can do nothing too.

    Advice to ManagementAdvice

    Get off facebook and do your jobs... all the managers have no education... they dont know what to do..

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Was once great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance full-time (more than 10 years)

    Pros

    Plenty of paid time off after you've been there for awhile.
    Benefits are pretty good compared to large companies.
    Onsite Fitness Center/Dr. Office

    Cons

    There may be work life balance in some areas, but not in IT.
    Lately a management theme of consistently putting you in situations where you are not setup to be successful and questioning why things are delayed or you can't take on more workload. It adds to large amounts of stress and very little job satisfaction.
    Some managers are visibly rewarded for not following core values
    Massive focus on maximizing efficiency and costs at expense of employees well being.

    Advice to ManagementAdvice

    Stop putting employees in situations that are more complex than necessary because you have a deliverable. Not everything can be delivered just because 'we are Progressive'. You have too much work and not enough people to help and it's burning out valuable resources that have been loyal to you. It's not 2008 anymore. This will eventually lead to people leaving in this highly competitive job market.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    I've died and gone to heaven! Simply amazing company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Mayfield, OH
    Current Employee - Anonymous Employee in Mayfield, OH

    I have been working at Progressive Insurance full-time (more than 3 years)

    Pros

    Progressive is an amazing company. You will work with really smart folks who truly love their job. You will be challenged every day and feel as if you are making a true difference in the company.

    Cons

    Progressive is not for everyone, or is truly for individuals who want to be challenged and smart people.

    Advice to ManagementAdvice

    More diversity within executive team.

    Recommends
    Positive Outlook
    Approves of CEO

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