Progressive Insurance Reviews

Updated March 27, 2015
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3.6
822 Reviews
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Progressive Insurance President, CEO, and Director; Chairman and CEO, Progressive Casualty Insurance Company Glenn M. Renwick
Glenn M. Renwick
537 Ratings

Pros
  • Management sensitive to work-life balance and work hard to accommodate each employee's situation (in 50 reviews)

  • The work environment is very friendly with healthy competition (in 61 reviews)

Cons
  • Work /life balance was challenging to maintain due to extensive work schedules (in 32 reviews)

  • The current infatuation is the customer service score of which a "5" is the Holy Grail (in 25 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. awesome place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance

    Pros

    Friendly and good environment with good people

    Cons

    not able to think of anything

    Recommends
    Positive Outlook
    Approves of CEO
  2. Managed repair representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Managed Repair R
    Current Employee - Managed Repair R

    I have been working at Progressive Insurance full-time (more than 10 years)

    Pros

    Great co-workers, great managers.

    Cons

    High stress to provide great results

    Recommends
    Positive Outlook
  3. Great company, excellent opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Systems Engineer Senior in Cleveland, OH
    Current Employee - IT Systems Engineer Senior in Cleveland, OH

    I have been working at Progressive Insurance full-time (more than 10 years)

    Pros

    At least from an IT perspective, you control your career. There is a unique culture that is very open, most managers do not micromanage and genuinely care about each person's success.

    Cons

    Compensation is sometimes less than some other companies in the area, however culture and promotion opportunities from within usually cause people who leave, to come back to the company.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful

    Want to learn about business? This is the place.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Supervisor
    Current Employee - Call Center Supervisor

    I have been working at Progressive Insurance full-time (more than 10 years)

    Pros

    My co-workers are like family; really great people work here! The benefits are wonderful and gainshare is a nice perk too.

    Cons

    Unfortunately, the pro's don't outweigh the cons. Stress and more stress, there are too many expectations and the objectives and workload are ridiculous. It's at a point where I don't care what they pay me, they can't pay me enough to continue to deal with the business side of the business. You feel replaceable and not valued. Business as usual.

    Advice to ManagementAdvice

    Simplify! Skills and procedures are too complex and counter productive.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6. 1 person found this helpful

    A decent place with a unique company culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance

    Pros

    Great pay, moving around within the company is almost a necessity. Always learning.

    Cons

    It's a huge place, with tons of processes. Everything is a process

    Recommends
    Positive Outlook
    Approves of CEO
  7. Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance

    Pros

    The Culture is one of a kind!

    Cons

    Span of control for management

    Recommends
    Positive Outlook
    Approves of CEO
  8. Claims

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance

    Pros

    Opportunity for advancement is great

    Cons

    Work life balance can be tough at times

    Recommends
    Positive Outlook
  9. Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance full-time (more than 8 years)

    Pros

    Great pay and benefits, great work/life balance

    Cons

    Fast to forget the good things you provide and quick to discuss performance management

    Recommends
    Positive Outlook
  10. 1 person found this helpful

    Okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Paralegal in Cleveland, OH
    Former Employee - Paralegal in Cleveland, OH

    I worked at Progressive Insurance full-time (more than 3 years)

    Pros

    Great people to work with, interesting day to day work.

    Cons

    Some people spend all day talking - I have no idea how they get anything done.

    Advice to ManagementAdvice

    Clamp down on those not actually working!

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 2 people found this helpful

    Really Hated to Leave

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Preservation CPT in Phoenix, AZ
    Former Employee - Preservation CPT in Phoenix, AZ

    I worked at Progressive Insurance full-time (more than 5 years)

    Pros

    It's difficult to discuss pros, because a lot had been changing with the company during the couple years before I left. Many positives were becoming negatives as I made the decision to leave.

    Laid-back work environment. No one breathes down your neck. Breaks, lunch, etc. are very relaxed.

    The atmosphere promotes relaxed people, so you'll enjoy your coworkers and you'll make friends there.

    You can probably work at home.

    Pay and benefits are solid for the work you do.

    Paid training - they pay you to get your insurance license.

    Cons

    No more flexible scheduling, which Progressive used to be famous for. They now use performance-based scheduling, the outrageous unfairness of which is hard to comprehend.

    Although Progressive puts way less emphasis on numbers that certain other companies do, they still put too much emphasis on numbers, and not enough emphasis on the way you actually do your job and the ultimate bottom-line results of what you do.

    The company is way too modular, with different departments unwittingly working against each other.

    Advice to ManagementAdvice

    Get rid of performance-based scheduling.

    Give Customer Centric a more reasonable try.

    Recommends
    Positive Outlook
    No opinion of CEO

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