Progressive Insurance

www.progressive.com

Progressive Insurance Reviews

Updated January 25, 2015
Updated January 25, 2015
767 Reviews
3.6
767 Reviews
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Progressive Insurance President, CEO, and Director; Chairman and CEO, Progressive Casualty Insurance Company Glenn M. Renwick
Glenn M. Renwick
509 Ratings

Review Highlights

Pros
  • Management sensitive to work-life balance and work hard to accommodate each employee's situation (in 50 reviews)

  • The work environment is very friendly with healthy competition (in 61 reviews)


Cons
  • Work /life balance was challenging to maintain due to extensive work schedules (in 32 reviews)

  • The current infatuation is the customer service score of which a "5" is the Holy Grail (in 25 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Avoid at all costs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Representative in Annapolis, MD
    Current Employee - Claims Representative in Annapolis, MD

    I have been working at Progressive Insurance full-time (more than 5 years)

    Pros

    You can expect at least a cost of living increase year over year. The company offers gainsharing with all employees at different levels which provides a nice end-of-year bonus in profitable years. Most of the non-management employees I worked with were great people and many of them became good friends of mine.

    Cons

    The politics at Progressive are as bad as I've ever seen or read about anywhere. Workloads are unreasonable, pay is below industry average and the company has a track record for unethical behavior including using private detectives to infiltrate a church group to spy on a couple suing the company in back in 2007 (don't believe me, just Google it). There were constantly changing standards for how claims should be handled and very poor communication of those changes down from the corporate to regional to local levels. If you're willing to brown-nose and get in good with the right people, you'll be set. If not, you're in trouble.

    Advice to ManagementAdvice

    Do what's right. Start rewarding hard work and stop rewarding brown-nosing.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Poor Everything

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Customer Service Representative in Florissant, MO
    Former Employee - Claims Customer Service Representative in Florissant, MO

    I worked at Progressive Insurance full-time (less than an year)

    Pros

    Benefits once your able to use them. Other than that not a whole lot.

    Cons

    The pay is on the low end for the work required. Everyone tells you to do well and get out of the department it's impossible when the training is poor and they nit pick at little things. These little things could impact your end of year review causing you not to get a pay raise. The 10% differential literally comes out to be 5 bucks extra to work on the weekend it's a slap in the face to see it on your check that way. Customers are angry with you because of their claims representatives actions that have nothing to do with you. But because we're the pee ons we take the heat for them. People do your research there are better paying companies with better working hours. Definitely not worth the aggravation.

    Advice to ManagementAdvice

    Hold other departments accountable for their actions!!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    A good place to work for the long haul.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT
    Current Employee - IT

    I have been working at Progressive Insurance full-time (more than 8 years)

    Pros

    Very diversified work environment. Great benefits. Lots of training available. Corporate locations are very nice. Wonderful art collection, much on display. Fitness centers. Heath centers with Physicians on staff, not just a nurse. Flu shots and mamgrams at the office. Progressive has a lot to offer employees. I will say that much of the negative is from those that have not worked in many other places. The grass is Greener Syndrome.

    Cons

    Senior Management can be out of touch. They say open doors. Challenge everything. But in reality, go with the flow. Promotions can be tough to get. Salary raises are minimal. It's Human nature. Managers are people too.

    Advice to ManagementAdvice

    Let the employees speak their minds with out being challenged. Cut back on the work hours. Folks are burning out.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great environment, coworkers and pay!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance full-time (more than an year)

    Pros

    Great benefits, decent starting salary compared to most other insurance companies, fun office atmosphere, and employees genuinely care.

    Cons

    The workload. I often feel as if I can't give each customer the attention they deserve, because I simply have too much on my plate. This leads to longer hours and more stress. The turnover rate seems to be high, most likely due to workload stress.

    Recommends
    Positive Outlook
  6.  

    Great pay. Extreme workload

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Medical Claims Representative in Plymouth, MI
    Current Employee - Medical Claims Representative in Plymouth, MI

    I have been working at Progressive Insurance

    Pros

    Bonus week before Christmas AND last week in January.

    Cons

    No diversity. Unrealistic expectations. You're always expected to assist when others are out but are never thanked for it.

    Advice to ManagementAdvice

    Don't forget who exactly gets earns your gainshare target for you. The claims offices Adee extremely overworked with no opportunity for growth.

    No opinion of CEO
  7.  

    progressive is not very progressive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Adjuster in Cleveland, OH
    Former Employee - Claims Adjuster in Cleveland, OH

    I worked at Progressive Insurance

    Pros

    nice people to work with great facility

    Cons

    Behavioral analytics unattainable sales matrix

    Advice to ManagementAdvice

    remember how progressive became the sizes it is value your tenured staff

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Progressive is a decent place to have a job, but a terrible place to have a career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Progressive Insurance

    Pros

    The dress code is fairly relaxed and the schedules outside of claims and the call center are relatively flexible.

    Cons

    Progressive is a decent place to have a job, but a terrible place to have a career. Meaning that if you aspire to grow, learn, and advance, it is not a good place to be. However, if all you want steady paycheck, your needs will be met.

    Many in senior management has been in place for decades. I suspect that many of these people started at the company when it was smaller and growing at a much faster pace. The company is not growing fast enough for new people to enter the ranks of management.

    Therefore, you can expect to stay in the position that you were originally hired into, or you will make a series of lateral moves.

    The few opportunities that do present themselves will be reserved for the friends of management. In addition, you should not expect to move across the organization. If you are thinking of applying to the company for a position, with the idea of getting your foot in the door, and then transferring to another position (e.g. sales to finance), I’d suggest otherwise.

    The company is a collection of silos and the managers tend to run the departments like their personal fiefdoms. Your education and experience account for little at this company. It is more important that you are friends with the right people. Cronyism and politics are rampant at Progressive.

    Advice to ManagementAdvice

    Many people in management have been in their positions too long. They don’t bring any new ideas to the table and they are too set in their ways.

    For a company that claims to be data driven, a lot of the talent acquisition process is left to the subjective whims of lower level managers. Without proper supervision and auditing, you may not be hiring the best people. You may only be hiring people that your middle managers like. This is fine, if your company objective is to create a comfortable work environment for your managers.

    You also need to watch your internal networking programs to ensure that they are not creating unintended results. You need to create mechanisms to ensure that these programs are not being used to hoard power, institutionalize biases, or exclude good people for superficial reasons.

    People should be able to work together without being friends outside of the office.

    Also, you need to find a way to everyone at the company on the same page. There are too many companies within the company.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Claims adjuster

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Adjuster in Tampa, FL
    Former Employee - Claims Adjuster in Tampa, FL

    I worked at Progressive Insurance full-time (more than an year)

    Pros

    Management is friendly and nice. They try to make work environment the best it can be.

    Cons

    Workload is more than you can do. If you want to do well, you have to work thru lunch and breaks and work off clock yet say you don't.

    Advice to ManagementAdvice

    Hire more people and reduce claims load.

    Doesn't Recommend
    Positive Outlook
  10. 1 person found this helpful  

    IT Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Systems Consultant
    Former Employee - Business Systems Consultant

    I worked at Progressive Insurance

    Pros

    positive people to work around,

    Cons

    work-life blaance, leadership always trying to put people in guilt. no enough time off

    Advice to ManagementAdvice

    get new management on CTO end

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Upper management is a fail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Subrogation in Mayfield, OH
    Current Employee - Subrogation in Mayfield, OH

    I have been working at Progressive Insurance full-time (more than 3 years)

    Pros

    Diversity, fitness centers, cafeterias

    Cons

    Upper management is awful. Their decisions rarely make sense and they are extremely unethical. Claims department does not value a college degree whatsoever.

    Doesn't Recommend
    Negative Outlook

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