Progressive Insurance Reviews

Updated July 28, 2015
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3.6
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Recommend to a friend
Approve of CEO
Progressive Insurance President, CEO, and Director; Chairman and CEO, Progressive Casualty Insurance Company Glenn M. Renwick
Glenn M. Renwick
598 Ratings

Pros
  • They have a good work/life balance (in 50 reviews)

  • Laid back work environment great place to work (in 61 reviews)

Cons
  • Work /life balance was challenging to maintain due to extensive work schedules (in 32 reviews)

  • The current infatuation is the customer service score of which a "5" is the Holy Grail (in 25 reviews)

More Pros and Cons

947 Employee Reviews

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  1. Featured Review

    Helpful (6)

    Great place to work in Cleveland

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Manager
    Current Employee - IT Manager

    I have been working at Progressive Insurance full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Progressive has wonderful work perks: onsite health care, fitness centers, large cafeteria area, college campus look and feel. Lots of job opportunities to start as one job and work your way up or into a different job title if interested. Lots of jobs and flexibility. Also, work-life balance is good. Can work from home 1-2 days per week.

    Cons

    Large corporation (like all others posted) has the bureaucracy and overhead of processes, even though they may not apply to everyone. Some job titles are harder to move up, but there is a lot of room to move around laterally.


  2. Bilingual Customer Service Rep.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Progressive Insurance

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Gainshare Detailed Training Benefits Great and fun co-workers Facility Gymnasium Spinning Classes Cafeteria

    Cons

    They do not care about your health or personal life. Currently in the process of suing them.

    Advice to Management

    Health issues, should be taken into consideration before terminating someone.


  3. the good things

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dsr/Customer Service Representative
    Current Employee - Dsr/Customer Service Representative

    I have been working at Progressive Insurance

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    flexible scheduling ,great benefits.great co-workers beautiful work enviroment-great offices-no dress code

    Cons

    a liitle bit micro-managed,cuatomers blame YOu for corporate changes in their policies

    Advice to Management

    do your employees job BEFORE you tell them HOW to do it


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. New hire at Progressive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Springdale, AR
    Current Employee - Anonymous Employee in Springdale, AR

    I have been working at Progressive Insurance full-time (Less than a year)

    Pros

    The people are fantastic and the training is thorough.

    Cons

    The current contractor for background checks is inefficient.


  6. Working Claims at Progressive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Representative in Portland, OR
    Former Employee - Claims Representative in Portland, OR

    I worked at Progressive Insurance full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    You were compensated very well for the amount of work that you put in. A great team environment, always able to speak to other representatives and management for guidance on a claim.

    Cons

    A LOT of work. This is not usually the kind of job you leave at the end of the day. It will often come home with you.

    Advice to Management

    I thought our management was great. Some management was definitely more competent than others, but that would be something you run into at all jobs.


  7. Claims Generalist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    face paced work environment. days fly by which can be a con depending on how you manage your time. joining the company makes you a better driver lol.

    Cons

    long hours and very stressful. other offices seem to employ less skilled employees that can frustrate you when you constantly have a customer asking for help because their adjuster does not return calls

    Advice to Management

    insurance world is a double edged sword. busy industry also means more growth. everyone at progressive is pretty well versed and will help you out. no advice to management here


  8. Current Employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance

    Recommends
    Recommends

    Pros

    Great Place to make a career

    Cons

    I do not have any cons


  9. Progressive Insurance

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Progressive Insurance full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The company overall is a great place to work. Everyone has the best interest of all employees in mind. It is a great place to work in any position.

    Cons

    Scheduling can be difficult. If you work with your manager closely you should be able to find a happy medium. Scheduling around personal issues can overall be tricky.

    Advice to Management

    Work closer with employees to flex their schedule and clear an questions employees might have ahead of time. Clearly explain policy and procedures for schedule changes.


  10. claims adjuster

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Progressive Insurance full-time (More than a year)

    Pros

    great corporate and benefits, solid company, good training. nice career track for many years.

    Cons

    job can be stressful, dealing with accidents and injuries

    Advice to Management

    keep it positive!


  11. Helpful (3)

    Just okay

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Progressive Insurance full-time

    Pros

    Flexible Schedule (in the right units), On-site healthcare, 401k with company match, advancement opportunities if you are willing to follow what the company wants for you.

    Cons

    Prefer hiring outside the company to inside the company, if you're having issues with how things are being done/ handled you can express your views but it is not very often that they offer mediation/ tools for you to avoid similar situations.

    Advice to Management

    If employees are struggling, help them. Listen to their concerns and problems in the workplace. Employees are looking to you for something that they can't find themselves.



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