Progressive Insurance

  www.progressive.com
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Progressive Insurance Reviews

Updated August 17, 2014
Updated August 17, 2014
649 Reviews

3.6
649 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Progressive Insurance President, CEO, and Director; Chairman and CEO, Progressive Casualty Insurance Company Glenn M. Renwick
Glenn M. Renwick
427 Ratings

Review Highlights

Pros
  • Management sensitive to work-life balance and work hard to accommodate each employee's situation (in 45 reviews)

  • Leadership, customer focus, comfortable work environment with lots of amenities (in 56 reviews)


Cons
  • Work /life balance was challenging to maintain due to extensive work schedules (in 24 reviews)

  • The current infatuation is the customer service score of which a "5" is the Holy Grail (in 20 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Too many layers of managers, too many people watching over your shoulder

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Claims Representative  in  Portland, OR
    Former Employee - Claims Representative in Portland, OR

    Pros

    Stable, profitable company. Good opportunities for advancement. Nationwide, so moving to another city is often easy to do.

    Cons

    There are simply too many managers looking over your shoulder. I found it virtually impossible to make a decision or decide on a course of action without some flavor of manager questioning me. Individual initiative and creativity is not valued.

    Advice to ManagementAdvice

    Let your people do the jobs you hire them to do, otherwise you strangle them.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2.  

    CCU claims adjuster

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claim Adjuster CCU  in  Cleveland, OH
    Former Employee - Claim Adjuster CCU in Cleveland, OH

    Pros

    good pay,
    shift bids,
    good benefits(not great)
    great co workers
    discounts with almost every company known to man

    Cons

    *****THIS IS FOR THE CCU POSITION ONLY IN MAYFIELD VILLAGE OHIO*****
    pro training, hard metrics, stressful
    progressive gives you way too much work for 8 hrs its like 10 hr worth of work
    too many different answers from different manager on subject manner
    the training is just laughable they spend too much time on meaning less "to do list"
    At one point you can being DOING great with one manager and then get a new manager that says your aren't performing
    ccu is a dead end job
    Consisent stressed out employees who complain about work load
    Unfair metrics that are out of your control
    hard very hard to get time off... if not scheduled ... no sick time ie if you get sick get ready to get an occurance
    poor internet references on how to discover answers so most of the time as a new employee you spend the 1st 6 months asking questions to over worked co workers
    the average amount of employees are behind on their work because of the work load and if you take a day off its awful (ie if you take vacation be prepared to have a tone of voice mails, over 70 past due daries and be prepared to get 18 new darires that day)

    Advice to ManagementAdvice

    no real option to advice to mamagement, a long process to do so

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Customer Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Mayfield Heights, Cuyahoga, OH
    Former Employee - Customer Service Representative in Mayfield Heights, Cuyahoga, OH

    Pros

    Your voice is heard in the company. If you have a problem with something you can tell your supervisor and you can also get the information to the appropriate person online. There is promotion from within and the company really tries to keep everyone happy

    Cons

    The starting positions can be difficult. Customer service with insurance is a hard task to do day in and day out. But through all of the concerns the customers have, you develop a lot of knowledge about the actual product you're selling.

    Advice to ManagementAdvice

    Management should keep doing everything the same except they should set clearer expectations instead of saying well we'll take a look at it or when it happens we'll discuss it further. The guidelines change for insurance, so they should at least have concrete rules that are easily found instead of having to ask multiple people.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great Place to work

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The people, the benefits, and the outlook of company.

    Cons

    Heavy workload, some overtime needed.

  6.  

    Contact Center Assistant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Contact Center Assistant  in  Tampa, FL
    Current Employee - Contact Center Assistant in Tampa, FL

    Pros

    They always give the best care to their employees

    Cons

    Always tried to help the employess to be a better.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims  in  Rochester, NY
    Current Employee - Claims in Rochester, NY

    Pros

    I love the people and the work life balance.

    Cons

    I really do not have any cons.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    A good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Generalist  in  Atlanta, GA
    Current Employee - Claims Generalist in Atlanta, GA

    Pros

    Stability, gain share bonus around Christmas, the ultimate resume builder, work perks decent benefits.

    Cons

    Insane work load. From my research on claims adjuster in other companies, Progressive has its employees doing so much more to manage claims.

    Advice to ManagementAdvice

    Depends on who your supervisor and manager is. Some supervisors are too busy to coach but if they stop to take the time to train newbies right then the less the newbies would have to bother them so much.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Licensed Customer Service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Riverview, FL
    Former Employee - Anonymous Employee in Riverview, FL

    Pros

    Great benefits, atmosphere, training, and opportunities.
    This company is always willing to improve and really apply employee suggestions to work environment.
    Positive and rewarding work environment.

    Cons

    Calls can be stressful especially in high peak call hours. Work /life balance was challenging to maintain due to extensive work schedules.

    Advice to ManagementAdvice

    Great management and company to work for! Benefits and profit sharing were EXCELLENT!!!

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    HORRIBLE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Representative  in  Mayfield, OH
    Former Employee - Claims Representative in Mayfield, OH

    Pros

    This company offers a generous GainShare program

    Cons

    Too many managers that micromanage you

    Advice to ManagementAdvice

    Too many managers

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Hard Work Pays!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The company provides a positive atmosphere for learning about the company and how to progress within the ranks.

    Cons

    The company continues to address efficiency issues, which is great for the bottom line and gainshare; however, not for job security. Every few years you can expect a possible change once you begin reaching higher management levels.

    Recommends
    Positive Outlook
    Approves of CEO

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