Progressive Insurance

www.progressive.com

Progressive Insurance Reviews

Updated January 29, 2015
Updated January 29, 2015
769 Reviews
3.6
769 Reviews
Rating Trends

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Progressive Insurance President, CEO, and Director; Chairman and CEO, Progressive Casualty Insurance Company Glenn M. Renwick
Glenn M. Renwick
510 Ratings

Review Highlights

Pros
  • Management sensitive to work-life balance and work hard to accommodate each employee's situation (in 50 reviews)

  • The work environment is very friendly with healthy competition (in 61 reviews)


Cons
  • Work /life balance was challenging to maintain due to extensive work schedules (in 32 reviews)

  • The current infatuation is the customer service score of which a "5" is the Holy Grail (in 25 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Poor Everything

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Customer Service Representative in Florissant, MO
    Former Employee - Claims Customer Service Representative in Florissant, MO

    I worked at Progressive Insurance full-time (less than a year)

    Pros

    Benefits once your able to use them. Other than that not a whole lot.

    Cons

    The pay is on the low end for the work required. Everyone tells you to do well and get out of the department it's impossible when the training is poor and they nit pick at little things. These little things could impact your end of year review causing you not to get a pay raise. The 10% differential literally comes out to be 5 bucks extra to work on the weekend it's a slap in the face to see it on your check that way. Customers are angry with you because of their claims representatives actions that have nothing to do with you. But because we're the pee ons we take the heat for them. People do your research there are better paying companies with better working hours. Definitely not worth the aggravation.

    Advice to ManagementAdvice

    Hold other departments accountable for their actions!!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Great work culture and perks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Systems Test Engineer in Cleveland, OH
    Current Employee - IT Systems Test Engineer in Cleveland, OH

    I have been working at Progressive Insurance full-time (more than 5 years)

    Pros

    Great work- life balance, no dress code and good salary

    Cons

    A lot of old people who have worked on the company for more than 20 years

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Upper management is a fail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Subrogation in Mayfield, OH
    Current Employee - Subrogation in Mayfield, OH

    I have been working at Progressive Insurance full-time (more than 3 years)

    Pros

    Diversity, fitness centers, cafeterias

    Cons

    Upper management is awful. Their decisions rarely make sense and they are extremely unethical. Claims department does not value a college degree whatsoever.

    Doesn't Recommend
    Negative Outlook
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  5. 2 people found this helpful  

    IT Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Manager
    Current Employee - IT Manager

    I have been working at Progressive Insurance full-time (more than 10 years)

    Pros

    Good peer workers and staff, ability to obtain a diverse set of business experiences, solid set of core values, and focus on vision relative to growth strategies.

    Cons

    Company preaches the value of diversity but actions taken do not promotes this. Too much coaching on what you need to say and how. Micro management to a fault in some areas. Equity level positions are obviously being managed those in the glass house, so if they like you advancement will be much easier. Advancement is a very LONG process.

    Advice to ManagementAdvice

    Considering the real value of experienced gained from other companies. Feedback I've directly received is mixed that this is valued but when I use these examples I am told the experiences within Progressive are more valuable. This sends a mixed message considering there have been Senior Managers hired from the outside who have advanced quickly. A change in upper management is needed as some of the BL's do lack solid leadership foundations. You have no strategy for growing remote facilities, so think about it and take action. I have been told numerous times that I need to move. Remote working arrangements allow you to tap into a diverse geographic group and other companies have strategies that make this work (think bout it).

    Recommends
    Positive Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Enjoyed Coworkers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Progressive Insurance

    Pros

    Good pay, raises, great co-workers

    Cons

    Promotions aren't likely, unreasonable guidelines, leadership catered to low performers, no work-life balance

    Recommends
    Positive Outlook
    Approves of CEO
  7. 3 people found this helpful  

    Always saw myself as a lifer until this year

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance full-time (more than 10 years)

    Pros

    Most coworkers are extremely smart and motivated. There is interest in continuous improvement and an appetite to take risks (but if that change includes IT work, see cons below). You can carry over unused time off from year to year. Regular performance reviews.

    Cons

    Terrible work-life balance. Product manager positions go to outside top 10 MBA grads unless you get a rare asst PM role (1 in personal lines PM, 2 in PL R&D, 3-4 in commercial lines; and all but the first were added in the past 1-2 years). Minimal opportunity for moving around within the company once in an equity level position even though it is highly desired. Small IT projects that are common sense but cannot show enough dollar improvement in CBA will not be prioritized. Giving positive rating below because they'll continue to improve business results.

    Advice to ManagementAdvice

    The obsession with lowering non-acquisition expense ratio and refusal to add head count has made burn out a significant issue this year. Yes there are many others in queue ready to take our places when we go, but the work environment that has developed over the past two years does not align with our stated company values.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Just Ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Progressive Insurance

    Pros

    They have good facilities, gainshare program is a nice bonus. Quality people working there depending on what department you are a part of.

    Cons

    Compensation is on the lower end of the spectrum. Not encouraged to think individually. Career development is lacking for those just starting out.

    Approves of CEO
  9.  

    Loved the co-workers, disliked the job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Generalist in Reno, NV
    Former Employee - Claims Generalist in Reno, NV

    I worked at Progressive Insurance

    Pros

    The staff and management was great. A clean employee lounge with great coffee selection. Catered food when the big bosses made quarterly trips to the office. 100% match of 401K contributions up to 6 percent of your salary.

    Cons

    Work-life balance was miserable. The job is rough as it is, but imagine being stressed out about having poor performance review if every part of a written script wasn't followed (even if a particular situation didn't require it). When other cities in your state were overwhelmed, calls would start over flowing into your office; so now you would have to deal with your own cities claims plus another city hundreds of miles away at times...

    Advice to ManagementAdvice

    Hire more people and pay more than what you do for a claims adjuster since the job is pretty miserable to begin with.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Good company to work for, but lacking growth opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Analyst in Highland Heights, OH
    Current Employee - Product Analyst in Highland Heights, OH

    I have been working at Progressive Insurance full-time (more than 5 years)

    Pros

    Great team of smart people. very data oriented company.

    Cons

    No career advancement opportunities from analyst roles to management roles

    Advice to ManagementAdvice

    Open up new entry level managerial opportunities to retain your best analysts.

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Tread Carefully if you plan to work in claims.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Adjuster in Mayfield, OH
    Former Employee - Claims Adjuster in Mayfield, OH

    I worked at Progressive Insurance full-time (more than 3 years)

    Pros

    Money, Benefits, Decent Co-Workers, Bonuses, Ideals?

    Cons

    Working in claims. Claims Reps are heavily overloaded. Revolving management (7 sups in 3 years)
    Given 3 hrs of overtime per week and if that is exceeded due to customer need a "coaching" will be in your future.
    Useless company scripting.
    Micro-managing style.
    Attempting to advance beyond claims is very difficult, especially if you're good at what you do.
    Feedback is encouraged, but puts you in the spotlight for all the wrong reasons.
    Hard to balance work and life.

    Advice to ManagementAdvice

    Actually listen to your workers and not just say you do.
    Stop changing the standard operating procedures every quarter under the guise of the previous changes not working.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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