Progressive Insurance

www.progressive.com

Employee Reviews

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  1. 6 people found this helpful  

    Progressive is a decent place to have a job, but a terrible place to have a career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Progressive Insurance

    Pros

    The dress code is fairly relaxed and the schedules outside of claims and the call center are relatively flexible.

    Cons

    Progressive is a decent place to have a job, but a terrible place to have a career. Meaning that if you aspire to grow, learn, and advance, it is not a good place to be. However, if all you want steady paycheck, your needs will be met.

    Many in senior management has been in place for decades. I suspect that many of these people started at the company when it was smaller and growing at a much faster pace. The company is not growing fast enough for new people to enter the ranks of management.

    Therefore, you can expect to stay in the position that you were originally hired into, or you will make a series of lateral moves.

    The few opportunities that do present themselves will be reserved for the friends of management. In addition, you should not expect to move across the organization. If you are thinking of applying to the company for a position, with the idea of getting your foot in the door, and then transferring to another position (e.g. sales to finance), I’d suggest otherwise.

    The company is a collection of silos and the managers tend to run the departments like their personal fiefdoms. Your education and experience account for little at this company. It is more important that you are friends with the right people. Cronyism and politics are rampant at Progressive.

    Advice to ManagementAdvice

    Many people in management have been in their positions too long. They don’t bring any new ideas to the table and they are too set in their ways.

    For a company that claims to be data driven, a lot of the talent acquisition process is left to the subjective whims of lower level managers. Without proper supervision and auditing, you may not be hiring the best people. You may only be hiring people that your middle managers like. This is fine, if your company objective is to create a comfortable work environment for your managers.

    You also need to watch your internal networking programs to ensure that they are not creating unintended results. You need to create mechanisms to ensure that these programs are not being used to hoard power, institutionalize biases, or exclude good people for superficial reasons.

    People should be able to work together without being friends outside of the office.

    Also, you need to find a way to everyone at the company on the same page. There are too many companies within the company.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Excellent company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance

    Pros

    great support system, management cares, schedule flexibility, competitive pay

    Cons

    Training could probably be better for certain departments

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance

    Pros

    People, fast paced, there is always something too do. Very customer-centric, nationwide company, benefits, matching 401k.

    Cons

    Stressful, customers have unrealistic expectations when they didn't buy coverage, new employees can earn more than tenured. Use of NPS scoring that's unrealistic.

    Advice to ManagementAdvice

    Revamp the NPS from the 5 scale used to the more industry standard of using a scale of 10. Use better underwriting and enforce the policy we sell ( customers who have 30 claims in less than two years should be non-renewed instead we are expected to continue to roll out the red carpet).

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Great coworkers!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance

    Pros

    Great people to work with!

    Cons

    Not enough people to handle workload

    Neutral Outlook
  6. 1 person found this helpful  

    Great pay. Extreme workload

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Medical Claims Representative in Plymouth, MI
    Current Employee - Medical Claims Representative in Plymouth, MI

    I have been working at Progressive Insurance

    Pros

    Bonus week before Christmas AND last week in January.

    Cons

    No diversity. Unrealistic expectations. You're always expected to assist when others are out but are never thanked for it.

    Advice to ManagementAdvice

    Don't forget who exactly gets earns your gainshare target for you. The claims offices Adee extremely overworked with no opportunity for growth.

    No opinion of CEO
  7. 2 people found this helpful  

    Positive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Trainer in Riverview, FL
    Former Employee - Trainer in Riverview, FL

    I worked at Progressive Insurance

    Pros

    They had a generous time off policies

    Cons

    The office culture was very clique

    Advice to ManagementAdvice

    Stop the office politics

    Recommends
    Positive Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    IT Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Systems Consultant
    Former Employee - Business Systems Consultant

    I worked at Progressive Insurance

    Pros

    positive people to work around,

    Cons

    work-life blaance, leadership always trying to put people in guilt. no enough time off

    Advice to ManagementAdvice

    get new management on CTO end

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    progressive is not very progressive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Adjuster in Cleveland, OH
    Former Employee - Claims Adjuster in Cleveland, OH

    I worked at Progressive Insurance

    Pros

    nice people to work with great facility

    Cons

    Behavioral analytics unattainable sales matrix

    Advice to ManagementAdvice

    remember how progressive became the sizes it is value your tenured staff

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Managed Repair Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Managed Repair Representative
    Current Employee - Managed Repair Representative

    I have been working at Progressive Insurance

    Pros

    Progressive would rate average in compensation and salaries but their benefits are very good. Medical, dental and vision coverages are offered. 401K - the company matches a 6% employee contribution.

    Cons

    The claims positions are highly stressful. The positions, both inside claims and field reps are micro-managed in terms of number of claims per day and estimates for auto reps. There are call center reps that tell customers the field claims rep will be at their residence between 8-12pm and you have no idea the appointment was ever made. The company wants each rep to complete 3 assignment or tasks per day. This is reasonable but they may send you eight or more. You need to decide which ones you think you can do then call the body shop and or the customer, for the ones you can't make and try to reschedule. This is time consuming and stressful especially if it is a customer that was told you would be out that morning. This can be a daily occurrence.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Terrible pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Progressive Insurance

    Pros

    Relaxed atmosphere, creative freedom, flexible hours, good health benefits unless you get sick, good internal training

    Cons

    Management out touch, little further education opportunities, micromanagement, low pay, little room for growth

    Advice to ManagementAdvice

    Lots of promises. Rarely deliver.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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