Progressive Insurance Reviews

Updated March 31, 2015
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Employee Reviews

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  1. Heavy Workload + Unrealistic Expectations vs. Alright Pay & Alright Benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Generalist Associate in Doral, FL
    Current Employee - Claims Generalist Associate in Doral, FL

    I have been working at Progressive Insurance full-time (more than 3 years)

    Pros

    Benefits are alright and pay is decent. Health coverage has high deductibles and you only have 2 plans to choose from. Bonus is paid at end of year, usually 8% of your annual pay. 401(K) match is 7%. No drug test required to get hired. Depending on your annual review, you can receive a flat 0% raise up to 4%.

    Cons

    Be ready to sit at a desk for 9 hours+ a day. Expectations increase everyday and being an insurance company they want you to provide good service but at the same time look for ways not to have to pay customers. They also want you to provide outstanding service to each customer while you get 7+ claims to handle a day. Workload is always high and when discussed with management, they say they're hiring more people or don't address the concerns. The job only has 2 routes for career advancement, injury or estimator.

    Advice to ManagementAdvice

    More immediate reward for good work. Only reward for good work is a end-of-year bonus and it's tied to the performance of the whole company.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. Overall great experience!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Rancho Cordova, CA
    Current Employee - Customer Service Representative in Rancho Cordova, CA

    I have been working at Progressive Insurance full-time (less than a year)

    Pros

    Benefits, pay and good work environment

    Cons

    I wish they had a child care facility to help with work life balance.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful

    CSR

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance full-time (more than 3 years)

    Pros

    Interesting, get a chance to help others.

    Cons

    Call volume is usually high. Angry customers.

    Recommends
    Positive Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 2 people found this helpful

    Claims Adjuster

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance full-time (more than 10 years)

    Pros

    Great benefits: vacation time, 401k match, on-site health care at C/S office, yearly bonus, management is approachable

    Cons

    Unpredictable work load, work load is not always distributed equitably, stressed out co-workers, no stress-free ETB- your work piles up while you're out on vacation/leave, customers are rarely happy to talk to you

    Advice to ManagementAdvice

    Staff for the work load, the decrease in turn-over will pay for the increase in employees.

  6. 1 person found this helpful

    Meh.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CLRU in Austin, TX
    Former Employee - CLRU in Austin, TX

    I worked at Progressive Insurance full-time (more than a year)

    Pros

    Coworkers were nice, good opportunities for advancement if you're not a complete idiot. But, that's about it.

    Cons

    I felt like an easily replaceable cog in some giant corporate wheel. I had little to no human interaction, and it kinda felt like a sweat shop.

    Advice to ManagementAdvice

    Try and keep your employees just a touch happier, maybe that will stop your ridiculous turn-over rate.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. Good company, friendly people. Everyone is willing to help and the work environment is highly team-oriented.

    Current Employee - Summer Intern in Wooster, OH
    Current Employee - Summer Intern in Wooster, OH

    I have been working at Progressive Insurance

    Pros

    The people are extremely helpful.

    Cons

    Small town, not a lot to do beside just work.

  8. Good Experience, Difficult to advance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claim Adjuster in Saint Louis, MO
    Former Employee - Claim Adjuster in Saint Louis, MO

    I worked at Progressive Insurance full-time (more than 3 years)

    Pros

    Hire without experience with college degree

    Cons

    Heavy Work Load, Low starting pay compared to other companies

    Advice to ManagementAdvice

    N/a

    Doesn't Recommend
    Positive Outlook
  9. 4 people found this helpful

    Management's Support of Employees-- all for show?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Colorado Springs, CO
    Former Employee - Customer Service Representative in Colorado Springs, CO

    I worked at Progressive Insurance full-time (less than a year)

    Pros

    The pay was reasonable, the hours are flexible, and I feel that training was thorough.

    Cons

    For all the talk about management "being there" for their employees, it seems that all may just be talk. Several of the coaches were rude, at times even cruel, and complaints to management, as well as requests to transfer to a different team, were all swept under the rug.

    Advice to ManagementAdvice

    If there are many complaints from several employees about a couple of your coaches, then it is time to listen and act. No one has tenure at the company, lest of all coaches. Poor and unprofessional behavior should have been dealt with instead of telling the employees to try harder.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  10. Great Environment

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance

    Pros

    The people who work there are super nice. The environment is good.

    Cons

    The pay rate was a little less than expected.

  11. multiple roles in over 8 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance

    Pros

    Coworkers have always been the best. There is good humor amongst us all and have made many close friends. 6% matching for 401(k) and

    Cons

    Entirely too much work with unrealistic expectations, and no effort to change it. inconsistent feedback and guidance makes it difficult to accurately learn roles. can be very clique-ish.

    Advice to ManagementAdvice

    Support your employees. Happy, rested, supported employees with always provide better service, more efficiently, if these things happen.

    Recommends
    Neutral Outlook
    No opinion of CEO

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