Progressive Insurance Reviews

Updated July 30, 2015
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951 Employee Reviews

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  1. Work hard and get rewarded

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Managed Repair Representative in Camp Hill, PA
    Current Employee - Managed Repair Representative in Camp Hill, PA

    I have been working at Progressive Insurance full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good pay Opportunity to move up or laterally Ability to work independently

    Cons

    Retail hours The more that you do, the more that is expected of you

    Advice to Management

    Reward your top performers.


  2. Great benefits

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Pay, benefits, set schedule and manager

    Cons

    Scheduling, training is several months long


  3. Is there pass/fail testing while in training?

    Current Employee - Claims Adjuster Trainee in Boise, ID
    Current Employee - Claims Adjuster Trainee in Boise, ID

    I have been working at Progressive Insurance full-time (Less than a year)

    Pros

    Looks like a good company to work for nervous about the tests

    Cons

    Testing worries me. Seems like if there is it is too risky

    Advice to Management

    .


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  5. Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Mentor, OH
    Current Employee - Anonymous Employee in Mentor, OH

    I have been working at Progressive Insurance full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good people. Nice workplace. Great benefits.

    Cons

    None that I can think of.


  6. Claims Adjuster

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Laid Back Invironment, good managers

    Cons

    Turn Over is high, coworkers don't want to work.

    Advice to Management

    Better Job interviewing


  7. Customer Service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Austin, TX
    Former Employee - Customer Service Representative in Austin, TX

    I worked at Progressive Insurance full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Awesome people to work with. Very laid back, casual work environment. A great training program. They train and pay for your P&C license which you will continue to have if you leave the company.

    Cons

    \The change in management resulted in a more corporate way of thinking. Instead of looking at customers policy to make sure all the underwriting information was correct and the policy was being rated correctly, you were advised to only make the changes the caller specifically asked you to do.

    Advice to Management

    Focus on the customer to ensure they are getting the best possible rate. Also, verify all their information is correct to prevent call backs. Instead have a one call resolution approach.


  8. Helpful (1)

    Large workload

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Progressive Insurance

    Pros

    stable and secure, good co workers, geographically convenient, clean, new service center, good network, developed brand image, good vertical and horizontal integration in the market

    Cons

    50 hour work weeks, high volume, disconnect between employees and management, lack of qualified staff, disconnect between departments, office parties when volume is high and work has to be done

    Advice to Management

    Hire more quality staff, regardless of if they have a college degree or not. reduce volume, in turn reducing the burden on the employees. Specialize more. don't bait and switch potential hires with the allure of a work life balance and give a work load with expectations that are not consistent.


  9. There's Light at the End of the Tunnel

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Progressive Insurance full-time (More than 8 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Great colleagues, Great benefits, Decent pay

    Cons

    Overworked Stressed supervisors Senior leaders here today, fired tomorrow Have to work holidays

    Advice to Management

    Relax, it's just a job.


  10. Application Programmer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cleveland, OH
    Current Employee - Anonymous Employee in Cleveland, OH

    I have been working at Progressive Insurance

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Employee benefits, Flexible work arrangement

    Cons

    Low compensation compared to other companies


  11. Progressively Going Downhill

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Blended Representative in Mayfield, OH
    Former Employee - Blended Representative in Mayfield, OH

    I worked at Progressive Insurance full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    On-site Starbucks, autonomy for allotted time off of phone, Gainshare

    Cons

    Performance-based scheduling, subpar medical benefits, back-to-back phone calls, micromanagement, almost useless "R&R" program.

    Advice to Management

    Beef up morale by beefing back up the Rewards and Recognition program. Don't be such cheapskates, give more than a crappy $5 gift card.



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