Progressive Insurance

  www.progressive.com
  www.progressive.com
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Progressive Insurance Reviews

Updated September 12, 2014
Updated September 12, 2014
656 Reviews
3.6
656 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Progressive Insurance President, CEO, and Director; Chairman and CEO, Progressive Casualty Insurance Company Glenn M. Renwick
Glenn M. Renwick
433 Ratings

Review Highlights

Pros
  • Management sensitive to work-life balance and work hard to accommodate each employee's situation (in 45 reviews)

  • Leadership, customer focus, comfortable work environment with lots of amenities (in 56 reviews)


Cons
  • Work /life balance was challenging to maintain due to extensive work schedules (in 24 reviews)

  • The current infatuation is the customer service score of which a "5" is the Holy Grail (in 20 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Hard Work Pays!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance

    Pros

    The company provides a positive atmosphere for learning about the company and how to progress within the ranks.

    Cons

    The company continues to address efficiency issues, which is great for the bottom line and gainshare; however, not for job security. Every few years you can expect a possible change once you begin reaching higher management levels.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    A living nightmare.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Central Claims Representative Senior  in  Mayfield Heights, Cuyahoga, OH
    Former Employee - Central Claims Representative Senior in Mayfield Heights, Cuyahoga, OH

    I worked at Progressive Insurance full-time for more than a year

    Pros

    Ability to work from home.

    Cons

    Unrealistic workload and high pressure performance goals. Never an enjoyable day. Myth that this is a great company to work for.

    Advice to ManagementAdvice

    Completely revamp your whole claims department.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Life at Progressive Insurance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Supervisor  in  Richardson, TX
    Former Employee - Claims Supervisor in Richardson, TX

    I worked at Progressive Insurance full-time for more than 5 years

    Pros

    Co-workers (non management). fairly good physical locations

    Cons

    Management, Human Resources, Political Environment, Lower pay than competitors. Outdated equipment and resources, unethical business practices to both customers and employees, Pay is lower than competitors

    Advice to ManagementAdvice

    This is by far the worst company I have ever worked for. You have your company set up to bring in young college graduates who have limited experience in corporate environments and may be unaware of their legal rights. Your management team/company manages employees by threat and intimidation. They measure you on file quality so if your other measurements show success, the company will downgrade your files to performance manage you out of the organization. There are very few tenured employees as Progressive wants as many employees as they can have working for below market wages. The equipment you provide is outdated and you have your training program is lousy. You can rest assured that if you work here, you will have depression, stress, and anxiety. Human resources is absolutely worthless and is only there to protect the company. Do not buy into this organization's broken promises. Progressive has been involved in many lawsuits by employees and the public. Ask current employees 1 on 1 about the true Progressive. Absolutely Horrible Organization-Beware!!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Great work environment, friendly co-workers, and room to build a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Representative  in  Mayfield Heights, Cuyahoga, OH
    Former Employee - Claims Representative in Mayfield Heights, Cuyahoga, OH

    I worked at Progressive Insurance part-time for more than a year

    Pros

    The office culture is great, co-workers were extremely friendly and after the first six months the schedules become flexible. Great place to build a career. The training was paid, and very helpful as they cover any situation that may come up. They understand that people who work hard can make mistakes, so the weekly sessions with your manager helps you to achieve your goals and become better at your job! Highly recommended.

    Cons

    None that I can think of! One of my favorite places to work

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Not bad.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Progressive Insurance full-time

    Pros

    Progressive is a company with a long-term view when it comes to its employees. They believe in retaining and training existing talent, and it shows in the tenure and committment of their workforce. This is a place to build a career, not for an industry topping paycheck or comp plan.

    Cons

    Progressive is a glass half full or half empty when it comes to technology. As an insurance company, their too-slow and steady approach to adopting new technologies keeps Progressive from being a hotbed of technology growth. Internal tech is seriously outdated--from laptops to mobile workforce capability to collaboration tools--so if you are looking for place to work on leading edge IT initiatives, this isn't it. There is a slowly growing movement towards change, but it will need a swift kick from senior management to produce results.

    Advice to ManagementAdvice

    Recruit more management and front-level employees from tech-centric industries, and listen to them. Be willing to disrupt the 'apple cart' and make bold moves to advance our ability to do business. Be willing to shift technology leaders who haven't been exposed to a wider view of the IT world, and encourage them and the new guard to experiment and fail fast, both in word and in funding. There's lots of value to be had in change, as much as there is in doing so while retaining Progressive's terrific core values and culture.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Poor Work/Life balance, limited opportunity for advacement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Generalist  in  Atlanta, GA
    Current Employee - Claims Generalist in Atlanta, GA

    I have been working at Progressive Insurance full-time for more than 3 years

    Pros

    Job Security, Compensation and Benefits, Work Environment

    Cons

    Work Load, Work/Life balance, Limited Opportunity for Advancement

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Not the best experience working here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Representative  in  Glen Burnie, MD
    Current Employee - Claims Representative in Glen Burnie, MD

    I have been working at Progressive Insurance full-time for more than a year

    Pros

    Good pay.
    Friendly atmosphere.
    Flexibility to leave when needed during the day.

    Cons

    No growth potential.
    Long hours and no overtime pay.
    High expectations that are unrealistic to meet.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Run away

    Current Employee - Anonymous  in  Mayfield, OH
    Current Employee - Anonymous in Mayfield, OH

    I have been working at Progressive Insurance

    Pros

    The pay rate is great.
    Not a physical job.
    Relaxed atmosphere.

    Cons

    Unprofessional ladder reps
    Emphasis on how your employment will be terminated if you don't cut the mustard weekly
    Yelled at if you ask for help

    Advice to ManagementAdvice

    Know that when you are not there , the ladder reps do not do a great job at being professional

    No opinion of CEO
  10.  

    Good if you live in Cleveland.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Progressive Insurance full-time for more than 8 years

    Pros

    Annual profit-sharing program, benefits, training.

    Cons

    Very Cleveland-centric. Promotions for those willing to relocate to Cleveland.

    No opinion of CEO
  11.  

    Ok, depends what dept you work in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Adjuster
    Current Employee - Claims Adjuster

    I have been working at Progressive Insurance full-time for more than a year

    Pros

    Great benefits, cool place to work, modern technology

    Cons

    Workload, especially in claims, never a rest break, getting 10-15 new claims a day is simply too much to manage even for the most efficient rep. They need to hire more people.

    Advice to ManagementAdvice

    Hire more people

    Neutral Outlook

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