Progressive Insurance

  www.progressive.com
  www.progressive.com
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Progressive Insurance Reviews

Updated September 12, 2014
Updated September 12, 2014
656 Reviews
3.6
656 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Progressive Insurance President, CEO, and Director; Chairman and CEO, Progressive Casualty Insurance Company Glenn M. Renwick
Glenn M. Renwick
433 Ratings

Review Highlights

Pros
  • Management sensitive to work-life balance and work hard to accommodate each employee's situation (in 45 reviews)

  • Leadership, customer focus, comfortable work environment with lots of amenities (in 56 reviews)


Cons
  • Work /life balance was challenging to maintain due to extensive work schedules (in 24 reviews)

  • The current infatuation is the customer service score of which a "5" is the Holy Grail (in 20 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Medical Claims Representative  in  Orlando, FL
    Current Employee - Medical Claims Representative in Orlando, FL

    I have been working at Progressive Insurance full-time for more than 8 years

    Pros

    Flexible work arrangements
    Good coworkers
    Substantial Training

    Cons

    Limited promotion opportunities
    Fixation to a fault on customer service
    Small raises

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    Benefits were great. Call center metrics are exhausting

    Former Employee - Customer Service Representative  in  Riverview, FL
    Former Employee - Customer Service Representative in Riverview, FL

    I worked at Progressive Insurance part-time for more than 3 years

    Pros

    Benefits, time off during low call volume

    Cons

    Leadership - made changes without considering how the people actually doing the work would be affected.

    Advice to ManagementAdvice

    Listen to your representatives. Go through policy services training and work the phones for a month.

  3. 1 person found this helpful  

    Great Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Progressive Insurance full-time for more than 5 years

    Pros

    Progressive does a world class job of recruiting, hiring, and retaining their employees through development and opportunity. For those that like challenge, fast paced environment, working with a group of amazing professional people as well a great benefits- this is the place for you.

    Cons

    Because Progressive has the model right and they hire right, patience is a must in order to move up the totem pole.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    direct sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Direct Sales Representative  in  Riverview, FL
    Current Employee - Direct Sales Representative in Riverview, FL

    I have been working at Progressive Insurance full-time for less than a year

    Pros

    Awesome hours
    Flexible hours
    Benefits
    Positive work env.

    Cons

    Long days and dealing with customers over the phone can be wearing

    Advice to ManagementAdvice

    Keep up the contests!

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Great Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance full-time for more than a year

    Pros

    Company really cares about its employees, great benefits

    Cons

    management seems very stale not enough is expected from them.

    Advice to ManagementAdvice

    Place more interest in what your direct reports are doing.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Bodily Injury Adjuster

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance full-time for more than 3 years

    Pros

    Day time Schedule
    Flexibility for time off
    Work Environment
    Training
    Diversity
    Promte indivdual ideals and workmanship

    Cons

    Work-load
    Difficult Venue for injury
    Upward Movement
    High set and difficult to attain objectives
    No overtime but unbalanced work load

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Great flexibility and an amazing environment where your co-workers feel like family.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Mayfield Heights, Cuyahoga, OH
    Current Employee - Anonymous Employee in Mayfield Heights, Cuyahoga, OH

    I have been working at Progressive Insurance full-time for more than 8 years

    Pros

    Fantastic flexibility, lots of onsite perks, great health insurance, onsite clinic and gym facilities, genuinely nice people who become like family members before you know it.

    Cons

    Not a lot of opportunities for growth, especially if you want to stay within your chosen career field and you're already a "professional."

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    very structured environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Developer  in  Cleveland, OH
    Former Employee - Software Developer in Cleveland, OH

    I worked at Progressive Insurance full-time for more than 3 years

    Pros

    predictable, structured, canonical

    managers are very well trained for all possible human incidents within a labor community, and are able to defuse and communicate points of conflict

    Cons

    not allowed to think out of the box. If you do, you are rigorously reminded to do your assigned job and not much else.

    Advice to ManagementAdvice

    allow a "free thinking day" once every two weeks

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    This is the BEST Company I have ever worked for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Customer Service Representative  in  Riverview, FL
    Current Employee - Senior Customer Service Representative in Riverview, FL

    I have been working at Progressive Insurance full-time for more than 3 years

    Pros

    Progressive offers a very diverse culture, respecting the individule. Opportunities for advancement are offered and if you are inclined to be a ladder climber, senior management will help and advise you to reach your goals! Pay is competitive with bonuses and incentives regularly offered. The benefits are good too! This company values it's employees! Awesome company!

    Cons

    Cons? No cons. It's a great company. They pay well... decent benefits... no cons.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great work environment

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance

    Pros

    Great work life balance, PTO

    Cons

    Lack of promotional opportunity in my area

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