Progressive Insurance Reviews

Updated April 25, 2015
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Employee Reviews

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  1. Love my job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Generalist
    Current Employee - Claims Generalist

    I have been working at Progressive Insurance

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Love the people I work work. Great caring company

    Cons

    only negative I can think of its the technology or lack of. Nothing ever works which sometimes leads to non production

    Advice to Management

    Keep doing what you're doing

  2. Not the great company it used to be

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance

    Pros

    Good company for young people
    Very good training programs
    Pays well, especially for management positions
    Can be a good place to work, but only if you have a good manager; unfortunately there aren't too many of those left, especially at the Sr. Director level and above.

    Cons

    Upper management tends to favor people who agree with them all the time. They used to reward performance, but now mostly they reward blind loyalty. People who challenge bad policies and decisions are black-listed.
    Sadly, many older employees are discriminated against.
    Women are given preferential treatment when it comes to promotions; they are so eager to increase their "diversity" that reverse discrimination has become the norm.
    Your job is never secure; at any time they might do a 'reorganization' and demote you or eliminate your job, no matter how good you are.

    Advice to Management

    Reorganizing every few years has a huge cost. When highly tenured, highly skilled employees are demoted when they haven't done anything wrong, there is a chilling effect on everyone.
    Pay attention when great employees are leaving certain senior managers' organizations; you have some incompetent leaders who manage through fear and intimidation, and they do a lot of damage.

  3. Helpful (1)

    Okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Paralegal in Cleveland, OH
    Former Employee - Paralegal in Cleveland, OH

    I worked at Progressive Insurance full-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great people to work with, interesting day to day work.

    Cons

    Some people spend all day talking - I have no idea how they get anything done.

    Advice to Management

    Clamp down on those not actually working!

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  5. It has been a good place to work, but is slowly becoming the Wal-Mart of Insurance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mrr
    Current Employee - Mrr

    I have been working at Progressive Insurance full-time (More than 10 years)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    As long as I do good, management is not to involved in my daily work.

    Cons

    My Mom makes more delivering boxes for UPS. Ever changing company. As soon as you get a process figured out, they change it.

  6. Great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Colorado Springs, CO
    Former Employee - Customer Service Representative in Colorado Springs, CO

    I worked at Progressive Insurance

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Treat you like an adult, many great benefits, company really wants you to succeed.

    Cons

    Although I was in an entry level position I was excited to return to the Insurance industry. Unfortunately, there was not a lot of insurance involved to my disappointment.

  7. Helpful (1)

    Claims Adjuster

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Adjuster
    Current Employee - Claims Adjuster

    I have been working at Progressive Insurance

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    The benefits are wonderful and my co workers are great!

    Cons

    Over worked and under paid
    Work to life balance is horrible.

    Advice to Management

    Work as hard as everyone else or allow everyone else the same right to go home on time.

  8. Helpful (1)

    Claims adjuster

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Progressive Insurance

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Coworkers that try to uplift the work environment

    Cons

    Workload. Stress. Unreasonable expectations.

  9. Helpful (1)

    Best company in Cleveland

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Cleveland, OH
    Former Employee - Manager in Cleveland, OH

    I worked at Progressive Insurance full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Smart people, good overall culture. Progressive goes beyond to make your time there more than a job. Incredible benefits compared to other companies

    Cons

    Need to know your career path early on. If you don't follow that, you will languish in mid management. Depending on the area, if you don't have an MBA from an M7 school, you will not move ahead

  10. Good Managers, Pays Well, Few Opportunities for Advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Representative Level 39 in Richmond, VA
    Current Employee - Claims Representative Level 39 in Richmond, VA

    I have been working at Progressive Insurance

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Hire from within
    Lots of training available
    Good Leadership
    Pays Well

    Cons

    Few Opportunities for Advancement
    Claims Department becoming more centralized
    Lots of process changes

    Advice to Management

    Choose process changes that are user friendly and efficient...not just cheap

  11. Helpful (4)

    Looking for career advancement? Keep looking because its not here...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Progressive Insurance full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    the coworkers have been constantly great and are some of the best people I've worked with ever. The job is stable (I've been here eleven years. You never run out of unhappy customers calling regarding premium increases). Gainshare is nice at the end of the year but it feels kinda like a carrot being dangled above a rabbit. It's a constant reminder.

    Cons

    the workload is pretty ridiculous. expect to be at your desk 95% of the time if you want to meet the standards and metrics that are constantly changed based off the new hires who come in. Expect little to no break in between calls and expect to be stressed/ have some type of health issues while here. Its probably the most stressful job I've ever been at.

    Your tenure means little to nothing so don't plan to stay long-term.

    The work life balance/PTO scheduling USED to be excellent. Now they are basing your schedule on your performance with little to no focus on tenured reps. As this rolls out, the customer experience will deteriorate and the workload will be worse because reps will leave due to this.

    Career advancement is non existent. Little to no movement (or even lateral movement). Take it from me. I've been on the job for eleven years and check the job listing every day. It's easier to get the training/one to two years experience and move on.

    Advice to Management

    I've been lucky enough to have some excellent managers but I could see how someone would leave if they had a job like this and a bad manager. My advice to management is to take some calls (maybe a few hours a week). You can't really understand what we do unless you do it. That goes for upper management also. It's easy to tell someone what numbers they should be meeting when your looking at a spreadsheet.

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