Progressive Insurance

  www.progressive.com
  www.progressive.com

Progressive Insurance Reviews

Updated October 23, 2014
Updated October 23, 2014
682 Reviews
3.6
682 Reviews
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Recommend to a friend
Approve of CEO
Progressive Insurance President, CEO, and Director; Chairman and CEO, Progressive Casualty Insurance Company Glenn M. Renwick
Glenn M. Renwick
451 Ratings

Review Highlights

Pros
  • Management sensitive to work-life balance and work hard to accommodate each employee's situation (in 47 reviews)

  • The work environment is very friendly with healthy competition (in 60 reviews)


Cons
  • Work /life balance was challenging to maintain due to extensive work schedules (in 28 reviews)

  • The current infatuation is the customer service score of which a "5" is the Holy Grail (in 25 reviews)

More Highlights

Employee Reviews

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  1.  

    The great place to work

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance full-time

    Pros

    Great place to work. Nice co workers. Good pay

    Cons

    I did not have any cons to comment on

  2. 2 people found this helpful  

    Decent job before the company sold its soul

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Phoenix, AZ
    Former Employee - Customer Service Representative in Phoenix, AZ

    I worked at Progressive Insurance full-time (more than 5 years)

    Pros

    Great way to learn the P&C industry, good product offering, great OT opportunity, above average pay for a call center job.

    Cons

    When the company stopped requiring its service reps to have a P&C license, the quality of service went downhill fast. Management went from a customer-focused mentality to making all employees slaves to the metrics. In the beginning of my career, the company used metrics to locate outliers and then manage those who were in this category. For example, someone with too high of aux time would have their manager work with them to figure out why their aux time was so high (training issue, laziness, lack of understanding of procedures, etc). Near the end of my career, the company changed its attitude to force employees to work toward the metrics. It became a boiler room call center much like the majority of other call centers out there.

    The culture is strongly supportive of pro-liberal causes, most notably support for GLBT causes. This is fine, until you have an employee that does not wish to participate in it. The company sent out "ally cards", where you had to sign the card saying that you would not discriminate against or treat someone badly because of their sexual orientation, and that you would support the agenda of the GLBT community. Those that refused were subject to "constructive termination", where they make you so miserable you want to quit (instead of firing you, where they have to pay unemployment).

    There was also no equal rights on the clothes you wear or the way you decorate your cubicle. Example: I had an African-American coworker that wore a "Negro league" shirt and he was sent home to change it. Yet men were allowed to cross dress and nothing would be said to them.

    Advice to ManagementAdvice

    Get rid of the managers that have outlived their usefulness and have a history of creating a hostile work environment. Most of the supervisors and Level 2 managers are pretty good. There are a few that do not know how to treat subordinates and seem to refuse to learn. The only real way to advance in the company is if you are willing to move to Cleveland, and that is a huge negative to most people.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Glass Claim Adjuster

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Glass Claim Adjuster in Austin, TX
    Former Employee - Glass Claim Adjuster in Austin, TX

    I worked at Progressive Insurance full-time (more than an year)

    Pros

    Allow you to change your schedule as long as there is chance, and you do your 40hrs a week. Small call center.

    Cons

    Health insurance extremely expensive and does not cover much. expect to be on the phone your entire day. they try to convince that you have the "ideal" job, but there are many better options.

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  5. 2 people found this helpful  

    Progressive is a great place to work if you can suck up to your manager!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Quality Assurance Analyst in Cleveland, OH
    Former Employee - IT Quality Assurance Analyst in Cleveland, OH

    I worked at Progressive Insurance full-time (more than 5 years)

    Pros

    Company rules are great on paper. Very employee friendly and a great place for professional growth on 'ideal conditions'. Best part is the training programs and great scope to update yourself with latest technology and trends. Benefits and pay package is highly satisfactory.

    Cons

    Most older IT teams have members absorbed from call center and they pose a threat to employees with college background. There is a nasty atmosphere for survival. Managers who come with non IT/high school background are a major hurdle in day to day work. With minimum professional behavior and technical understanding, they are neither supportive in project delivery nor in supporting employees career growth. There is another factor to deal with their insecurities apart from the incapacity. I have seen a manager who was sucked up by the IT employee referring the team member for promotion with achievements of proficiency in Excel and word document. Employees are left with two choices, either you suck up to such managers or leave the company. HR is one major showpiece which neither sticks to its work ethics nor rules.

    Advice to ManagementAdvice

    Apart from the eye wash quarterly feedback about the management and the good for nothing HR, think about some other means to let employees reach out to the top management with their work experiences and management issues. NO your town hall meetings don't work. Let the IT have managers with minimum knowledge of the field.

    Doesn't Recommend
    Approves of CEO
  6. 2 people found this helpful  

    CCU claims adjuster

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claim Adjuster CCU in Cleveland, OH
    Former Employee - Claim Adjuster CCU in Cleveland, OH

    I worked at Progressive Insurance full-time (less than an year)

    Pros

    good pay,
    shift bids,
    good benefits(not great)
    great co workers
    discounts with almost every company known to man

    Cons

    *****THIS IS FOR THE CCU POSITION ONLY IN MAYFIELD VILLAGE OHIO*****
    pro training, hard metrics, stressful
    progressive gives you way too much work for 8 hrs its like 10 hr worth of work
    too many different answers from different manager on subject manner
    the training is just laughable they spend too much time on meaning less "to do list"
    At one point you can being DOING great with one manager and then get a new manager that says your aren't performing
    ccu is a dead end job
    Consisent stressed out employees who complain about work load
    Unfair metrics that are out of your control
    hard very hard to get time off... if not scheduled ... no sick time ie if you get sick get ready to get an occurance
    poor internet references on how to discover answers so most of the time as a new employee you spend the 1st 6 months asking questions to over worked co workers
    the average amount of employees are behind on their work because of the work load and if you take a day off its awful (ie if you take vacation be prepared to have a tone of voice mails, over 70 past due daries and be prepared to get 18 new darires that day)

    Advice to ManagementAdvice

    no real option to advice to mamagement, a long process to do so

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Too many layers of managers, too many people watching over your shoulder

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Claims Representative in Portland, OR
    Former Employee - Claims Representative in Portland, OR

    I worked at Progressive Insurance full-time (more than 8 years)

    Pros

    Stable, profitable company. Good opportunities for advancement. Nationwide, so moving to another city is often easy to do.

    Cons

    There are simply too many managers looking over your shoulder. I found it virtually impossible to make a decision or decide on a course of action without some flavor of manager questioning me. Individual initiative and creativity is not valued.

    Advice to ManagementAdvice

    Let your people do the jobs you hire them to do, otherwise you strangle them.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8.  

    Good company overall; very dependant on supervisor's personality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Austin, TX
    Former Employee - Customer Service Representative in Austin, TX

    I worked at Progressive Insurance full-time (more than 3 years)

    Pros

    Company has good benefits and fair pay. Casual environment and open culture that allows for individuality and personal expression.

    Cons

    Overall experience is very based on individual supervisor's abilities and attitude. A lack of consistency on supervisors' performance and technical knowledge/ skill-set, makes for an uneven. unbalanced experience for the individual employee.

    Advice to ManagementAdvice

    Better oversite of supervisors' training and development would be helpful in maintaining a more fair and balanced experience for the individual employee. Maintaining an accurate assessment of supervisors' strengths and weaknesses would help ensure the playing field and requirements of each employee would carry across from team to team.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Customer Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Mayfield Heights, Cuyahoga, OH
    Former Employee - Customer Service Representative in Mayfield Heights, Cuyahoga, OH

    I worked at Progressive Insurance full-time (more than an year)

    Pros

    Your voice is heard in the company. If you have a problem with something you can tell your supervisor and you can also get the information to the appropriate person online. There is promotion from within and the company really tries to keep everyone happy

    Cons

    The starting positions can be difficult. Customer service with insurance is a hard task to do day in and day out. But through all of the concerns the customers have, you develop a lot of knowledge about the actual product you're selling.

    Advice to ManagementAdvice

    Management should keep doing everything the same except they should set clearer expectations instead of saying well we'll take a look at it or when it happens we'll discuss it further. The guidelines change for insurance, so they should at least have concrete rules that are easily found instead of having to ask multiple people.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Central Claims Unit Adjuster

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Customer Service Adjuster in Austin, TX
    Current Employee - Claims Customer Service Adjuster in Austin, TX

    I have been working at Progressive Insurance full-time (more than 5 years)

    Pros

    No shortage of work to be done...lots of growth potential.

    Cons

    Pay could be a little better.

    Advice to ManagementAdvice

    Keep working to improve processes.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great Place to work

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance

    Pros

    The people, the benefits, and the outlook of company.

    Cons

    Heavy workload, some overtime needed.

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