Progressive Insurance Reviews

Updated July 28, 2015
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947 Employee Reviews

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  1. Call center rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Customer Service Representative in Mayfield Heights, Cuyahoga, OH
    Current Employee - Call Center Customer Service Representative in Mayfield Heights, Cuyahoga, OH

    I have been working at Progressive Insurance full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great people to work with, good benefits,flexible schedule .

    Cons

    Raises are a joke, micromanaged , you can't get out of call center - I have applied for multiple positions and always get turned away .. I don't understand they treat their call center reps horribly we would rather have raises then pie or popcorn or Popsicles for a job well done

    Advice to Management

    Give better raises.... We have families to support .


  2. Customer service rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Csr1 in Colorado Springs, CO
    Current Employee - Csr1 in Colorado Springs, CO

    I have been working at Progressive Insurance full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    open scheduling good personal level great place to gain customer service experience a lot of family interaction great benefits

    Cons

    numbers driven they use a performance based scheduling system they do not care about tenure they dont care why you miss work if its an emergency or not same accurance if you are 10 min late or miss the entire day doesnt make a difference

    Advice to Management

    pay more


  3. Helpful (1)

    Great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Progressive Insurance full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Progressive is a great company to work for who really values their employees and goes above and beyond for their customers

    Cons

    The only con would be it is sometimes hard to get into Progressive

    Progressive Insurance Response

    Jun 17, 2015 – Talent Acquisition

    We appreciate your positive feedback. We understand that our recruiting process can sometimes feel lengthy and difficult. To help wtih that, we do provide tools on our site about what to expect ... More


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (4)

    Claims Adjuster

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Progressive Insurance full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great people to work with, has many events to promote work environment, lots of free lunches, good salary, good bonus program (everyone loves gainshare day)

    Cons

    Limited upward advancement, since the recession company has leaned out practices which makes it next to impossible to get promoted to team leader

    Advice to Management

    Try to keep talented employees


  6. Helpful (1)

    IT business analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Systems Analyst in Cleveland, OH
    Current Employee - Business Systems Analyst in Cleveland, OH

    I have been working at Progressive Insurance full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    At main campus its a great work environment, very casual work place. Gain share is paid out based on company performance (no manager preferential treatment). Senior leadership is fairly approachable

    Cons

    Within IT being promoted to lead level positions (or higher) is very political. Workload expected of two people with the same title can vary greatly in different parts of IT.

    Advice to Management

    Growth paths and promotion opportunities need to be better communicated and more clearly defined. Line managers need to ensure they understand what senior leadership wants to avoid generated wasted work.


  7. Helpful (1)

    Claims adjuster

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Claims Adjuster in Draper, UT
    Former Employee - Associate Claims Adjuster in Draper, UT

    I worked at Progressive Insurance (More than 3 years)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Gainshare (bonus). There's a required word minimum for pros.

    Cons

    It's a boys club, women do not fit in this office with current leadership. No work life balance. Unrealistic workload.

    Advice to Management

    HR needs to open their eyes to what's happening in that office


  8. Great coworker, very hard job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Colorado Springs, CO
    Current Employee - Customer Service Representative in Colorado Springs, CO

    I have been working at Progressive Insurance full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Progressive really cares about your needs and making sure you are happy. Everyone you work with is always nice and they are very helpful. Excellent team to work with. It's a fairly simple job physically. You sit at a desk all day. They have a gym on site and a clinic as well as farmers markets and all sorts of interesting things going on. The start pay is great and if you stick around long enough you can do just about anything with the company.

    Cons

    The actual work itself is awful. No one really calls customer service with happy news. Be prepared to have a few people angry with you. If you can get passed the fact that it's just car insurance and these people do not have an impact on your life, it will all be okay. Scheduling time off kind of sucks depending on your hours. When you start you accumulate time off but only so many hours for ever two weeks you work. If you don't have time earned to take off and you have to leave work, it's marked heavily against you. Car insurance can be very confusing and each state has a different guideline so you need to make sure you are doing everything g legally required of you.


  9. Helpful (2)

    Subrogation specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Willoughby, OH
    Former Employee - Anonymous Employee in Willoughby, OH

    I worked at Progressive Insurance full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great health benefits and career opportunities

    Cons

    No work from home in Subrogation

    Advice to Management

    Expand work from home


  10. Great people to work with, but...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Ardsley, NY
    Current Employee - Anonymous Employee in Ardsley, NY

    I have been working at Progressive Insurance (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The people in my office are wonderful to work with. It's nice to get a bonus every December.

    Cons

    The pay is insufficient, the workload expectations are unreasonable, and management seems out of touch with reality. There are also few opportunities for growth. The health insurance is a joke.

    Advice to Management

    Get your act together.


  11. Helpful (1)

    Best place to work!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Sacramento, CA
    Current Employee - Customer Service Representative in Sacramento, CA

    I have been working at Progressive Insurance full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great working environment. Flo Personalities every where.

    Cons

    Training is long and thorough.

    Advice to Management

    None. I love everyone so far.

    Progressive Insurance Response

    Jun 16, 2015 – Talent Acquisition

    So glad your experience has been positive! Thanks for sharing your feedback and hope you continue to enjoy working with us. -KH, Recruiting



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