Progressive Insurance

  www.progressive.com
  www.progressive.com

Progressive Insurance Reviews in Riverview, FL

Updated November 19, 2014
Updated November 19, 2014
734 Reviews
3.6
734 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Progressive Insurance President, CEO, and Director; Chairman and CEO, Progressive Casualty Insurance Company Glenn M. Renwick
Glenn M. Renwick
487 Ratings

Review Highlights

Pros
  • Management sensitive to work-life balance and work hard to accommodate each employee's situation (in 50 reviews)

  • The work environment is very friendly with healthy competition (in 61 reviews)


Cons
  • Work /life balance was challenging to maintain due to extensive work schedules (in 32 reviews)

  • The current infatuation is the customer service score of which a "5" is the Holy Grail (in 25 reviews)

More Highlights

29 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Too much management drama

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Medical Claims Representative in Riverview, FL
    Former Employee - Medical Claims Representative in Riverview, FL

    I worked at Progressive Insurance full-time (more than 3 years)

    Pros

    Awesome fitness center and time off

    Cons

    Managers hire their friends who have no experience.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Easy, but better pay and hours elsewhere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative in Riverview, FL
    Former Employee - Inside Sales Representative in Riverview, FL

    I worked at Progressive Insurance full-time (more than an year)

    Pros

    Easy job and great benefits.

    Cons

    Majority of the competitors, other insurance companies, have a better pay scale.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Excellent employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative Blended in Riverview, FL
    Former Employee - Customer Service Representative Blended in Riverview, FL

    I worked at Progressive Insurance full-time (more than 5 years)

    Pros

    Progressive upholds and maintains an excellent work life balance and they offer excellent benefits. Progressive also maintains a pleasant and open work environment with excellent communication. Compared to other call centers I've both heard about and worked at, Progressive maintains a relatively lenient management style while providing excellent training and growth opportunities.

    Cons

    Progressive uses an interesting yet lacking profit sharing strategy which leaves something to be desired in the way of bonuses.

    Advice to ManagementAdvice

    Revisit the profit sharing (gainshare) formula and give more to your employees.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Great company and benefits! Excellent training offered.. employed with company 5+ years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Riverview, FL
    Current Employee - Customer Service Representative in Riverview, FL

    I have been working at Progressive Insurance full-time (more than 5 years)

    Pros

    Working at Progressive Direct gives you gainful experience in the insurance industry. The work environment is very friendly with healthy competition. There are always new positions opening for recent college grads or anyone looking for a position in customer service. Benefits are superb and the management isn't overbearing with feedback.

    Cons

    high call volume can be draining at times but one "adjusts".

    Recommends
    Positive Outlook
    Approves of CEO

    Progressive Insurance Response

    Nov 6, 2014Talent Acquisition

    Thanks for adding your comments. We understand that working in a call center environment is not for everyone, and are glad it’s been a good experience for you. –KH, Recruiting

  6. 1 person found this helpful  

    Licensed Customer Service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Riverview, FL
    Former Employee - Anonymous Employee in Riverview, FL

    I worked at Progressive Insurance full-time (more than 3 years)

    Pros

    Great benefits, atmosphere, training, and opportunities.
    This company is always willing to improve and really apply employee suggestions to work environment.
    Positive and rewarding work environment.

    Cons

    Calls can be stressful especially in high peak call hours. Work /life balance was challenging to maintain due to extensive work schedules.

    Advice to ManagementAdvice

    Great management and company to work for! Benefits and profit sharing were EXCELLENT!!!

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    direct sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Direct Sales Representative in Riverview, FL
    Current Employee - Direct Sales Representative in Riverview, FL

    I have been working at Progressive Insurance full-time (less than an year)

    Pros

    Awesome hours
    Flexible hours
    Benefits
    Positive work env.

    Cons

    Long days and dealing with customers over the phone can be wearing

    Advice to ManagementAdvice

    Keep up the contests!

    Recommends
    Positive Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    This is the BEST Company I have ever worked for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Customer Service Representative in Riverview, FL
    Current Employee - Senior Customer Service Representative in Riverview, FL

    I have been working at Progressive Insurance full-time (more than 3 years)

    Pros

    Progressive offers a very diverse culture, respecting the individule. Opportunities for advancement are offered and if you are inclined to be a ladder climber, senior management will help and advise you to reach your goals! Pay is competitive with bonuses and incentives regularly offered. The benefits are good too! This company values it's employees! Awesome company!

    Cons

    Cons? No cons. It's a great company. They pay well... decent benefits... no cons.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Benefits were great. Call center metrics are exhausting

    Former Employee - Customer Service Representative in Riverview, FL
    Former Employee - Customer Service Representative in Riverview, FL

    I worked at Progressive Insurance part-time (more than 3 years)

    Pros

    Benefits, time off during low call volume

    Cons

    Leadership - made changes without considering how the people actually doing the work would be affected.

    Advice to ManagementAdvice

    Listen to your representatives. Go through policy services training and work the phones for a month.

  10. 1 person found this helpful  

    Claims Adjuster

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Claims Adjuster in Riverview, FL
    Current Employee - Senior Claims Adjuster in Riverview, FL

    I have been working at Progressive Insurance full-time (more than an year)

    Pros

    Pay and benefits are awesome. People are friendly and very supportive. Career advancement potential is very good. This job is perfect for young 23-29 year olds who are high energy, fearless and motivated.

    Cons

    Lots of outbound calls and research for every claim. Information overload at times. Not enough time in the day to complete work if you are a detail oriented person.

    Recommends
    Positive Outlook
  11.  

    Great benefits, high expectations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Riverview, FL
    Current Employee - Customer Service Representative in Riverview, FL

    I have been working at Progressive Insurance full-time (more than an year)

    Pros

    Positive atmosphere, Great pay, Good incentitive program and benefits

    Cons

    Too many added duties without extra incentives. Constantly change metrics (sometimes quarter to quarter)

    Recommends
    Positive Outlook
    Approves of CEO

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