Progressive Insurance

  www.progressive.com
  www.progressive.com
Work in HR? Unlock Free Profile

Progressive Insurance Reviews in Riverview, FL

Updated August 22, 2014
Updated August 22, 2014
665 Reviews
3.6
665 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Progressive Insurance President, CEO, and Director; Chairman and CEO, Progressive Casualty Insurance Company Glenn M. Renwick
Glenn M. Renwick
441 Ratings

Review Highlights

Pros
  • Management sensitive to work-life balance and work hard to accommodate each employee's situation (in 47 reviews)

  • The work environment is very friendly with healthy competition (in 59 reviews)


Cons
  • Work /life balance was challenging to maintain due to extensive work schedules (in 25 reviews)

  • The current infatuation is the customer service score of which a "5" is the Holy Grail (in 24 reviews)

More Highlights

27 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Excellent employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative Blended  in  Riverview, FL
    Former Employee - Customer Service Representative Blended in Riverview, FL

    I worked at Progressive Insurance full-time for more than 5 years

    Pros

    Progressive upholds and maintains an excellent work life balance and they offer excellent benefits. Progressive also maintains a pleasant and open work environment with excellent communication. Compared to other call centers I've both heard about and worked at, Progressive maintains a relatively lenient management style while providing excellent training and growth opportunities.

    Cons

    Progressive uses an interesting yet lacking profit sharing strategy which leaves something to be desired in the way of bonuses.

    Advice to ManagementAdvice

    Revisit the profit sharing (gainshare) formula and give more to your employees.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great company and benefits! Excellent training offered.. employed with company 5+ years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Riverview, FL
    Current Employee - Customer Service Representative in Riverview, FL

    I have been working at Progressive Insurance full-time for more than 5 years

    Pros

    Working at Progressive Direct gives you gainful experience in the insurance industry. The work environment is very friendly with healthy competition. There are always new positions opening for recent college grads or anyone looking for a position in customer service. Benefits are superb and the management isn't overbearing with feedback.

    Cons

    high call volume can be draining at times but one "adjusts".

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Licensed Customer Service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Riverview, FL
    Former Employee - Anonymous Employee in Riverview, FL

    I worked at Progressive Insurance full-time for more than 3 years

    Pros

    Great benefits, atmosphere, training, and opportunities.
    This company is always willing to improve and really apply employee suggestions to work environment.
    Positive and rewarding work environment.

    Cons

    Calls can be stressful especially in high peak call hours. Work /life balance was challenging to maintain due to extensive work schedules.

    Advice to ManagementAdvice

    Great management and company to work for! Benefits and profit sharing were EXCELLENT!!!

    Recommends
    Positive Outlook
    Approves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    direct sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Direct Sales Representative  in  Riverview, FL
    Current Employee - Direct Sales Representative in Riverview, FL

    I have been working at Progressive Insurance full-time for less than a year

    Pros

    Awesome hours
    Flexible hours
    Benefits
    Positive work env.

    Cons

    Long days and dealing with customers over the phone can be wearing

    Advice to ManagementAdvice

    Keep up the contests!

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    This is the BEST Company I have ever worked for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Customer Service Representative  in  Riverview, FL
    Current Employee - Senior Customer Service Representative in Riverview, FL

    I have been working at Progressive Insurance full-time for more than 3 years

    Pros

    Progressive offers a very diverse culture, respecting the individule. Opportunities for advancement are offered and if you are inclined to be a ladder climber, senior management will help and advise you to reach your goals! Pay is competitive with bonuses and incentives regularly offered. The benefits are good too! This company values it's employees! Awesome company!

    Cons

    Cons? No cons. It's a great company. They pay well... decent benefits... no cons.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Benefits were great. Call center metrics are exhausting

    Former Employee - Customer Service Representative  in  Riverview, FL
    Former Employee - Customer Service Representative in Riverview, FL

    I worked at Progressive Insurance part-time for more than 3 years

    Pros

    Benefits, time off during low call volume

    Cons

    Leadership - made changes without considering how the people actually doing the work would be affected.

    Advice to ManagementAdvice

    Listen to your representatives. Go through policy services training and work the phones for a month.

  8. 1 person found this helpful  

    Claims Adjuster

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Claims Adjuster  in  Riverview, FL
    Current Employee - Senior Claims Adjuster in Riverview, FL

    I have been working at Progressive Insurance full-time for more than a year

    Pros

    Pay and benefits are awesome. People are friendly and very supportive. Career advancement potential is very good. This job is perfect for young 23-29 year olds who are high energy, fearless and motivated.

    Cons

    Lots of outbound calls and research for every claim. Information overload at times. Not enough time in the day to complete work if you are a detail oriented person.

    Recommends
    Positive Outlook
  9.  

    Great benefits, high expectations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Riverview, FL
    Current Employee - Customer Service Representative in Riverview, FL

    I have been working at Progressive Insurance full-time for more than a year

    Pros

    Positive atmosphere, Great pay, Good incentitive program and benefits

    Cons

    Too many added duties without extra incentives. Constantly change metrics (sometimes quarter to quarter)

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Customer Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Riverview, FL
    Current Employee - Customer Service Representative in Riverview, FL

    I have been working at Progressive Insurance full-time for more than a year

    Pros

    I love working at Progressive, they really care about their employees. We have an onsite Gym, Doctors office, Massage Therapist & a full Cafe'

    Cons

    Customer Service can always be challenging dealing with the different types of people.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    I worked in sales and customer service for two years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Riverview, FL
    Former Employee - Customer Service Representative in Riverview, FL

    I worked at Progressive Insurance full-time for more than a year

    Pros

    Schedule flexibility, fun work environment, supportive management.

    Cons

    Working in a call center

    Advice to ManagementAdvice

    Be transparent with your subordinates.

    Recommends
    Positive Outlook
    Approves of CEO

Progressive Insurance Photos

Worked for Progressive Insurance? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.