Progressive Insurance Reviews

Updated April 19, 2015
32 reviews filtered by
  • Riverview, FL
  • Any Job Title
4.1
32 Reviews
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Progressive Insurance President, CEO, and Director; Chairman and CEO, Progressive Casualty Insurance Company Glenn M. Renwick
Glenn M. Renwick
22 Ratings

32 Employee Reviews

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  1. Helpful (2)

    Excellent employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative Blended in Riverview, FL
    Former Employee - Customer Service Representative Blended in Riverview, FL

    I worked at Progressive Insurance full-time (more than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Progressive upholds and maintains an excellent work life balance and they offer excellent benefits. Progressive also maintains a pleasant and open work environment with excellent communication. Compared to other call centers I've both heard about and worked at, Progressive maintains a relatively lenient management style while providing excellent training and growth opportunities.

    Cons

    Progressive uses an interesting yet lacking profit sharing strategy which leaves something to be desired in the way of bonuses.

    Advice to Management

    Revisit the profit sharing (gainshare) formula and give more to your employees.

  2. claims customer service representative

    Former Employee - Claims Representative in Riverview, FL
    Former Employee - Claims Representative in Riverview, FL

    I worked at Progressive Insurance full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great work/life balance once you learn all your options, good benefits and pay, positive work environment

    Cons

    Monotonous, call center environment

  3. Fun place to work , company cares about employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Representative in Riverview, FL
    Former Employee - Claims Representative in Riverview, FL

    I worked at Progressive Insurance

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Profit sharing , activities, fun environment

    Cons

    Nonstop calls, guidelines are always changing

    Advice to Management

    Stick with one call format, stop changing the rules every other week.

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  5. Helpful (3)

    Positive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Trainer in Riverview, FL
    Former Employee - Trainer in Riverview, FL

    I worked at Progressive Insurance

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    They had a generous time off policies

    Cons

    The office culture was very clique

    Advice to Management

    Stop the office politics

  6. Helpful (4)

    Too much management drama

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Medical Claims Representative in Riverview, FL
    Former Employee - Medical Claims Representative in Riverview, FL

    I worked at Progressive Insurance full-time (more than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Awesome fitness center and time off

    Cons

    Managers hire their friends who have no experience.

  7. Helpful (2)

    Easy, but better pay and hours elsewhere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative in Riverview, FL
    Former Employee - Inside Sales Representative in Riverview, FL

    I worked at Progressive Insurance full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Easy job and great benefits.

    Cons

    Majority of the competitors, other insurance companies, have a better pay scale.

  8. Helpful (2)

    Great company and benefits! Excellent training offered.. employed with company 5+ years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Riverview, FL
    Current Employee - Customer Service Representative in Riverview, FL

    I have been working at Progressive Insurance full-time (more than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Working at Progressive Direct gives you gainful experience in the insurance industry. The work environment is very friendly with healthy competition. There are always new positions opening for recent college grads or anyone looking for a position in customer service. Benefits are superb and the management isn't overbearing with feedback.

    Cons

    high call volume can be draining at times but one "adjusts".

    Progressive Insurance Response

    Nov 6, 2014Talent Acquisition

    Thanks for adding your comments. We understand that working in a call center environment is not for everyone, and are glad it’s been a good experience for you. –KH, Recruiting

  9. Helpful (1)

    direct sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Direct Sales Representative in Riverview, FL
    Current Employee - Direct Sales Representative in Riverview, FL

    I have been working at Progressive Insurance full-time (less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Awesome hours
    Flexible hours
    Benefits
    Positive work env.

    Cons

    Long days and dealing with customers over the phone can be wearing

    Advice to Management

    Keep up the contests!

  10. Helpful (2)

    Licensed Customer Service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Riverview, FL
    Former Employee - Anonymous Employee in Riverview, FL

    I worked at Progressive Insurance full-time (more than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits, atmosphere, training, and opportunities.
    This company is always willing to improve and really apply employee suggestions to work environment.
    Positive and rewarding work environment.

    Cons

    Calls can be stressful especially in high peak call hours. Work /life balance was challenging to maintain due to extensive work schedules.

    Advice to Management

    Great management and company to work for! Benefits and profit sharing were EXCELLENT!!!

  11. Helpful (2)

    This is the BEST Company I have ever worked for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Customer Service Representative in Riverview, FL
    Current Employee - Senior Customer Service Representative in Riverview, FL

    I have been working at Progressive Insurance full-time (more than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Progressive offers a very diverse culture, respecting the individule. Opportunities for advancement are offered and if you are inclined to be a ladder climber, senior management will help and advise you to reach your goals! Pay is competitive with bonuses and incentives regularly offered. The benefits are good too! This company values it's employees! Awesome company!

    Cons

    Cons? No cons. It's a great company. They pay well... decent benefits... no cons.

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