Progressive Medical (ohio)

www.progressive-medical.com
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Progressive Medical (ohio) Reviews

Updated August 28, 2015
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2.1
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Emry Sisson & Tommy Young
6 Ratings

19 Employee Reviews

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  1. good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very good company to work for

    Cons

    Small IT workshop. More team resources needed


  2. Pharmacy tech

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Westerville, OH
    Former Employee - Customer Service Specialist in Westerville, OH
    Doesn't Recommend

    I worked at Progressive Medical (ohio) full-time (More than 3 years)

    Pros

    8-5 Monday thru Friday and good coworkers

    Cons

    Uncaring management, pay for performance


  3. Great company until they got acquired

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    good location and ok pay

    Cons

    new ownership ..the culture that used to be there is gone


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  5. Operations Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in Westerville, OH
    Former Employee - Operations Manager in Westerville, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Progressive Medical (ohio) full-time (More than 10 years)

    Pros

    This once was a great company to work for when it was privately held before the merger with Stone River. It was employee oriented and really took care of it's employees and was more like a family.

    Cons

    After the merger with Stone River there was a shift in the culture and people were treated a lot differently. All of the upper management people who were previously with the company are no longer there including the CEO, Executive Vice President of Client Services, etc. They do not seem to care about patient care of taking care of their needs. That's why they recently changed their name to Helios.

    Advice to Management

    Take a good look in the mirror and look at how patient care has been diminished.


  6. Company is still going through growing.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Columbus, OH
    Former Employee - Analyst in Columbus, OH
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Progressive Medical (ohio) full-time (More than 5 years)

    Pros

    Good work life balance and

    Cons

    Promotions, Culture and resources and training were insufficient.


  7. Unfulfilling

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Westerville, OH
    Current Employee - Customer Service Associate in Westerville, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Progressive Medical (ohio) full-time (Less than a year)

    Pros

    The facility is very nice,most people are friendly

    Cons

    The pay for performance,vacation and days off are all bad news. The pay for performance goals are nearly unreachable, a passing QA score is astonishingly hard to get. Vacation days are earned 1 per month, there are no personal or sick days and you get no rest between calls. The stress level is through the roof most days,constant heavy turnaround in the employees,dissatisfaction throughout.

    Advice to Management

    Consider easing up on people. You ask way to much from your employees to be paying them so little on top of the constant bashing by QA and stress of unfinished schedules carrying over to the next day.


  8. High stress, Hostile work environment

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Full time hours & they pay is (slightly) above minimum wage

    Cons

    When I started at PMI in 2010, it was a relatively ok place to work , yet after they merged w stone river, things progressively worsened. After merger, the staff that had been w company for long periods left & turnover increased. Pmi began hiring anyone they could & it became noticeable,,newer employees could be described as" low-class". They changed PTO structure, Now you can only take scheduled time off; if time is taken unscheduled, you will get an" infraction" (after 2 you have a warning, then dismissal). They advise employees to show nametag to police officers if level 3 snow emerg. bc they are healthcare co. (although it's a call center, not to mention they have 4 other locations, in other states, for "back-up"). Company benefits used to be a " pro", but like everything else, deteriorated (HR strongly advises employees get catastrophic coverage). MGMT is very unsympathetic to normal human needs, i.e. you have to raise hand to use the restroom. The company is run by bullies esp. the team leads & dept MGMT (w. Excepton of executive staff which doesn't seem to know how poorly the MGMT is treating staff) . After personal maltreatment in my dept., I went to HR for help. After explaining the situation, HR stated that no one else had come forward w. such info & claimed there was nothing they could do. They also have impossible "pay for performance" metrics, where your pay is altered based on performance. They have five metrics they base performance on, but they don't average the 5 figures & it's nearly impossible to get a high # for ea.category i.e.if u have a level 5 in "schedules", but a 1 in QA, you would scored as a level 1 & your hourly wage would be permanently decreased (if u are paid as a level 2-5), however, if ur paid as 2, but perform as a 5, they won't increase hourly wage, instead they do bonus for qtr. Also some of factors they rank performance on are out of your control e.g. one of the metrics measures how many inbound calls are taken, but one can't control how many ppl call the company! . They also constantly increase the metrics, making it almst impossible for a bonus(you are lucky if you don't get a pay decrease). I Ultimately had to leave the company bc it was affecting my health - this was the best thing I ever did. After leaving, I would see former coworkers who would tell me they knew what was happening, but were afraid to come forward for fear of retaliation, while others said they were suffering similarly & trying desperatly to leave. Of those those still w\company, was advised things are continuing to worsen (I'm not even sure how it's possible to get any worse). Don't work there, u will regret it!


  9. Company portrayed itself to be a wonderful opportunity for career when it was really a trap of stress.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSS in Westerville, OH
    Former Employee - CSS in Westerville, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Progressive Medical (ohio) full-time (Less than a year)

    Pros

    No nights, weekends, or holidays.

    Cons

    Coming in the door the company neglects to tell you that this is really just another horrible call center job hidden behind a peaceful looking dept. It is all a fake front for how you will be nitpicked to the point of absolute nervousness. Top leadership has no clue how badly they are running this business into the ground and they made it clear they don't care. The only people who are left are people who are desperate for a job and so trapped in their lives that they cannot escape the misery of this place. The frowns on everyone's faces spelled hopeless sadness since all of the good loyal employees walked out of the door without so much as a thank you from leadership for all of their years of loyal work. The new leadership has stripped away any chance of bonus money and now people are doing double the work for next to nothing.

    Advice to Management

    Just because you run the company does not mean you are any better than hard working people who earn an hourly wage. Greed always comes back to bite leadership and your loyal employees will not be there to cushion the blow.


  10. Treated like a pre-schooler, had to raise my hand to go to the bathroom

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Billing Specialist in Westerville, OH
    Former Employee - Billing Specialist in Westerville, OH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Progressive Medical (ohio) full-time (More than 3 years)

    Pros

    Steady, interesting work and lots of it. Plenty of room for advancement. Casual dress code. Good coworkers.

    Cons

    Incompetent managers. Left without a supervisor for over a year. The qualifications of the people in QA were a joke. Had to raise my hand and be released by my manager for a bathroom break, even though my job had nothing to do with phone coverage, and god forbid my bathroom break should go over the allotted 5 minutes, otherwise risk an occurrence. Culture was very clique-y and full of high school drama.

    Advice to Management

    Get your heads out of your bums.


  11. Helpful (2)

    This Is What Happens When A Private Owner Sells Out

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Salaried Employee in Westerville, OH
    Current Employee - Salaried Employee in Westerville, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Progressive Medical (ohio) full-time (More than 5 years)

    Pros

    The great things about this place left when David Biaconi, the man who built the company from the ground up, decided to sell out and hand the baton to StoneRiver. There is nothing good at Progressive now unless you are just looking for a paycheck and are about to be evicted.

    Cons

    When Progressive was sold to StoneRiver we went from bottled to toilet water. StoneRiver, having a nearly unchallenged place in their specific market, confused their near-monopolistic success with knowing how to run a business. Nearly every senior management position is occupied by the new owners; new positions were even created just to set up StoneRiver managers to be above those at Progressive. If you buy a successful business maybe your goal shouldn't be to replace everyone running the place. The friends & family atmosphere that previously existed has been replaced with "you should consider yourself lucky to work here". The co-ceo's, Tommy Young and Emry Sisson express nothing but contempt for both the current employees and past culture and values that once made Progressive a great place to work. Employer 401k contributions are a joke, health care costs, always controlled under old management, continue to go up, vacation benefits have been changed, monthly/quarterly/yearly bonuses are all gone, and no increases in pay unless you are labeled an 'exceptional performer', which of course is a title earned by butt kissing. "Did the company make more money last year? Than why am I not?" If you work as a salaried employee, plan on working far past your 40, because for every 2 people that resign (aka realize StoneRiver is full of awful people) only 1 person is hired. If you are an hourly employee, enjoy the pay for performance; it will add incredible amounts of stress to your life. Stay away. This place, once an amazing tribute to "I *DID* build this", has degenerated into a cash cow for the owners and they will do the absolute minimum for their employees to keep the doors open.

    Advice to Management

    Look over the numbers of experienced employees who have resigned in the last few years. Allow this to process slowly in your tiny brains, and then realize that MAYBE YOU ARE DOING SOMETHING WRONG.



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