Progressive Medical (ohio)

  www.progressive-medical.com
  www.progressive-medical.com
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Progressive Medical (ohio) Reviews

12 Reviews
2.2
12 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Emry Sisson & Tommy Young
2 Ratings

Employee Reviews

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  1.  

    A good, recession-proof job, but the company's attitude toward employees has deteriorated since buy-out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Services Specialist  in  Westerville, OH
    Current Employee - Client Services Specialist in Westerville, OH

    I have been working at Progressive Medical (ohio) full-time for more than 8 years

    Pros

    Excellent pay
    No weekends
    Benefits start on day one
    Medical, Dental, Vision (VSP), STD, LTD, Life Insurance, FSA, EAP
    Domestic partner benefits
    On-site fitness center
    On-site fitness classes (fee)
    Tuition reimbursement up to $3000/year
    2 weeks vacation to start, 3 weeks at 5 years, 4 weeks at 10 years for non-exempt employees
    401K with match (you put in 6% and they match 3%)
    Employee referral bonus
    Employee purchase program for medical equipment and supplies
    On-site cafe
    Employees are like family

    Cons

    No paid lunch (9 hour day, 8 hours paid)
    Vacation time accrued instead of given all at once
    Excessive quality assurance requirements
    Strict dress code (no cargo pants, no tennis shoes or Crocs, no t-shirts except for sport/spirit days)
    Upper management out of touch with what the front line employees & supervisors go through in order to do their jobs and maintain QA standards
    Many teams understaffed, therefore high stress levels in most client services positions
    Lack of flexibility with schedule in order to complete school requirements, internships, etc. (Almost zero flexibility. Can take half-hour lunch to leave half-hour early with approval from manager. No other exceptions or allowances).
    "Like it or leave it" mentality in highest levels of upper management

    Advice to ManagementAdvice

    Involve front-line employees in decision-making, whether related to job duties, manual updates, procedural changes or policies.

    Recommends
    Positive Outlook
  2.  

    Company portrayed itself to be a wonderful opportunity for career when it was really a trap of stress.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CSS  in  Westerville, OH
    Former Employee - CSS in Westerville, OH

    I worked at Progressive Medical (ohio) full-time for less than a year

    Pros

    No nights, weekends, or holidays.

    Cons

    Coming in the door the company neglects to tell you that this is really just another horrible call center job hidden behind a peaceful looking dept. It is all a fake front for how you will be nitpicked to the point of absolute nervousness. Top leadership has no clue how badly they are running this business into the ground and they made it clear they don't care. The only people who are left are people who are desperate for a job and so trapped in their lives that they cannot escape the misery of this place. The frowns on everyone's faces spelled hopeless sadness since all of the good loyal employees walked out of the door without so much as a thank you from leadership for all of their years of loyal work. The new leadership has stripped away any chance of bonus money and now people are doing double the work for next to nothing.

    Advice to ManagementAdvice

    Just because you run the company does not mean you are any better than hard working people who earn an hourly wage. Greed always comes back to bite leadership and your loyal employees will not be there to cushion the blow.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Treated like a pre-schooler, had to raise my hand to go to the bathroom

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Billing Specialist  in  Westerville, OH
    Former Employee - Billing Specialist in Westerville, OH

    I worked at Progressive Medical (ohio) full-time for more than 3 years

    Pros

    Steady, interesting work and lots of it. Plenty of room for advancement. Casual dress code. Good coworkers.

    Cons

    Incompetent managers. Left without a supervisor for over a year. The qualifications of the people in QA were a joke. Had to raise my hand and be released by my manager for a bathroom break, even though my job had nothing to do with phone coverage, and god forbid my bathroom break should go over the allotted 5 minutes, otherwise risk an occurrence. Culture was very clique-y and full of high school drama.

    Advice to ManagementAdvice

    Get your heads out of your bums.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    This Is What Happens When A Private Owner Sells Out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Salaried Employee  in  Westerville, OH
    Current Employee - Salaried Employee in Westerville, OH

    I have been working at Progressive Medical (ohio) full-time for more than 5 years

    Pros

    The great things about this place left when David Biaconi, the man who built the company from the ground up, decided to sell out and hand the baton to StoneRiver. There is nothing good at Progressive now unless you are just looking for a paycheck and are about to be evicted.

    Cons

    When Progressive was sold to StoneRiver we went from bottled to toilet water.

    StoneRiver, having a nearly unchallenged place in their specific market, confused their near-monopolistic success with knowing how to run a business.

    Nearly every senior management position is occupied by the new owners; new positions were even created just to set up StoneRiver managers to be above those at Progressive. If you buy a successful business maybe your goal shouldn't be to replace everyone running the place. The friends & family atmosphere that previously existed has been replaced with "you should consider yourself lucky to work here".

    The co-ceo's, Tommy Young and Emry Sisson express nothing but contempt for both the current employees and past culture and values that once made Progressive a great place to work. Employer 401k contributions are a joke, health care costs, always controlled under old management, continue to go up, vacation benefits have been changed, monthly/quarterly/yearly bonuses are all gone, and no increases in pay unless you are labeled an 'exceptional performer', which of course is a title earned by butt kissing. "Did the company make more money last year? Than why am I not?"

    If you work as a salaried employee, plan on working far past your 40, because for every 2 people that resign (aka realize StoneRiver is full of awful people) only 1 person is hired. If you are an hourly employee, enjoy the pay for performance; it will add incredible amounts of stress to your life.

    Stay away. This place, once an amazing tribute to "I *DID* build this", has degenerated into a cash cow for the owners and they will do the absolute minimum for their employees to keep the doors open.

    Advice to ManagementAdvice

    Look over the numbers of experienced employees who have resigned in the last few years. Allow this to process slowly in your tiny brains, and then realize that MAYBE YOU ARE DOING SOMETHING WRONG.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Most stressful job ever!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Specialist  in  Westerville, OH
    Former Employee - Customer Service Specialist in Westerville, OH

    I worked at Progressive Medical (ohio) full-time for more than 3 years

    Pros

    Great benefits that start on your first day of employment and really nice coworkers

    Cons

    Since the company was bought out by Stoneriver they have become very results driven and taken the personal aspect away from employees

    Doesn't Recommend
    No opinion of CEO
  7.  

    worst job ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSS III  in  Westerville, OH
    Current Employee - CSS III in Westerville, OH

    I have been working at Progressive Medical (ohio) full-time for less than a year

    Pros

    No weekends, on-site workout facuility and Dual monitors

    Cons

    Leadership seem to be more clueless then the trainies, lied and told i would take 5-10 calls a day, first day out of training i was taking 30+ calls, low pay, many co-workers very rude, most senior staff seemed a little prejudice.worst job i ever had

    Advice to ManagementAdvice

    for as much stress as this job comes with you should really consider paying your staff more money and maybe your turnover rate will improve

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Needs help

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Westerville, OH
    Former Employee - Anonymous Employee in Westerville, OH

    I worked at Progressive Medical (ohio) full-time

    Pros

    On-site cafe, workout facility, close to home. Was able to assist me with making a career change after working there.

    Cons

    Company was purchased last January. Since this purchase, quite a few C-level people were let go - including the President/CEO, several supervisors dismissed, and overall morale has declined. With all the changes, several management/directors have been shifted around and placed into positions of supervision where they are failing miserably. Common practice is to play very blatant favoritism, take credit for work done by someone else and to turn heads when it comes to specific Ohio laws with licenses. Understand the price of doing business, but missing some major problems with directors, managers, and supervisors.

    Advice to ManagementAdvice

    It is costly to continually lose employees - financially and moral-wise. Recommend remembering and identifying what makes a good company to the employees, as they are the ones that support the business and carry your name out into the public. Hire people in positions of management that have a clue what it means to make a team cohesive.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    boring

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Westerville, OH
    Current Employee - Customer Service Representative in Westerville, OH

    I have been working at Progressive Medical (ohio)

    Pros

    im blessed to have a job

    Cons

    They don't share what is going on with the company
    They only tell what they think we want to hear
    Supervisors are young and selected with no prior supervisor experience and it shows

    Doesn't Recommend
    Disapproves of CEO
  10.  

    Boring and unfair

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Client Service Specialist II  in  Westerville, OH
    Former Employee - Client Service Specialist II in Westerville, OH

    I worked at Progressive Medical (ohio)

    Pros

    Easy job
    Very nice and clean facility

    Cons

    Very political
    Management unfair about promotions

    Doesn't Recommend
    No opinion of CEO
  11.  

    PMI

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - CSS  in  Westerville, OH
    Current Employee - CSS in Westerville, OH

    I have been working at Progressive Medical (ohio)

    Pros

    Great building and boss.
    Respect for all employees.
    Freedom to ask why something is happening and make suggestions.
    Good medical benefits

    Cons

    Long drive for me
    Systems can be confusing and require work arounds
    401k provider is not the most helpful

    Advice to ManagementAdvice

    Better systems for client services staff.
    Make sure supervisors are involved in decsion making as they understand the day to day operations.

    Recommends
    Approves of CEO

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