Prometric

  www.prometric.com
  www.prometric.com

Prometric Reviews

Updated December 19, 2014
Updated December 19, 2014
113 Reviews
2.2
113 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Prometric President and CEO Michael Brannick
Michael Brannick
61 Ratings

Review Highlights

Pros
  • Used to be a good company to work for at one time with decent pay (in 4 reviews)

  • Great place to look out the window of a world that doesn't so closely resemble Hell (in 4 reviews)


Cons
  • the blame game starts and fingers start pointing (in 6 reviews)

  • From day one, I have next to no training (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Does Not Value Call Center Employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Candidate Care Representative in Canton, MD
    Current Employee - Candidate Care Representative in Canton, MD

    I have been working at Prometric full-time (more than an year)

    Pros

    The people I worked with in the Candidate Care Call Center were really great
    It was like a small family environment and some of us are still friends now. I was offered A LOT of overtime

    Cons

    They do not value employees in their call centers. The yearly "raises" are a joke (10-20 cents at a time) and the opportunity for growth is very slim. Upper management is not diverse at all as there were NO ethnic faces beyond the position of supervisor.

    Advice to ManagementAdvice

    Try to be more diverse in upper management. Provide people the opportunity to make it into upper management with hard work. Compensate employees more fairly, No one cal survive on $13 an hour

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Testing center manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Test Center Administrator
    Current Employee - Test Center Administrator

    I have been working at Prometric

    Pros

    Flexible schedule, clear expectations, good benefits

    Cons

    Hours vary, video taped and remotely audited, very little manager contact

    Advice to ManagementAdvice

    Corporate office are rude to field, there is a lack of positive communication, it call centers are difficult to work with

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  3.  

    Awful!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Site Manager in Raleigh, NC
    Former Employee - Site Manager in Raleigh, NC

    I worked at Prometric

    Pros

    I honestly cannot think of any pros.

    Cons

    A lot of responsibility for low pay. Inconsistent schedule, overall boring

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Simple job, Okay pay, High Turn over Rate, Management could use a refresher course.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Test Center Administrator in Greenville, SC
    Former Employee - Test Center Administrator in Greenville, SC

    I worked at Prometric part-time (less than an year)

    Pros

    The pay was descent. My two co-workers were very helpful. Duties were routine & simple.

    Cons

    I was called in for an interview. But wasn't interviewed (if that makes since). Received a tour & briefing of duties. But no interview. Didn't find out about the centers high turnover rate until after working for a few days. Not enough employees equals the existing employees only getting one day a week off. Sunday. Also, you will not get off work until the last client leaves. So if they were permitted late entrance, then that means that you will be working later until they finish. So add on a possible extra hour to your scheduled time off.

    Advice to ManagementAdvice

    If your employee communicates an issue with you handle it yourself. Don't relay the information to another employee that is equal to said employee for them to address. As referenced above "Management could use a refresher".

    Doesn't Recommend
  6. 1 person found this helpful  

    Prometric

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Office Clerk/Proctor in Honolulu, HI
    Former Employee - Office Clerk/Proctor in Honolulu, HI

    I worked at Prometric part-time (more than 10 years)

    Pros

    on-line submission of hours worked. some benefits.

    Cons

    50 cent raises even when you have fabulous review. Slow on tech support and adopting new technologies.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    A learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Prometric full-time

    Pros

    Work with you on your schedule

    Cons

    Very "clicky" atmosphere among management
    terrible raises
    mirco-management

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Sinking ship...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Prometric full-time (more than 5 years)

    Pros

    Flexible working hours... Extra two hrs holidays before long weekends...

    Cons

    Benefits..will lose personal life...should work long hours... No recognition... No promotion... Worst company to work for... No good compensation...

    Advice to ManagementAdvice

    Please recognize real talent and promote them. Please invest some time and money in Reseatch and Development.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Lack of concern at the district manager level.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Test Center Administrator in Maitland, FL
    Current Employee - Test Center Administrator in Maitland, FL

    I have been working at Prometric part-time (more than an year)

    Pros

    The immediate manager is a very considerate and conscientious employee.

    Cons

    Lack of concern for employees issues and ideas at the district/national level. Rude and condescending management. Management will tell you what you want to hear, skim over the problem, and forget all about it. Too many high paid chiefs. A Marketing Management Team (termed "the Gang of Four" by themselves) recently hired while low paid hourly employees received $0.25/hr. 2-3% of nothing is nothing. 2-3% of $100K is substantial.

    Advice to ManagementAdvice

    Share the wealth with REAL workers. Come down from the office high tower and see what is happening in the test centers. See what really needs to be done at the customer service level. Continuity and the same rules should apply globally. Test centers do not all do the same things alike, which is very confusing to repeat customers. We have not seen any upper management in over two years.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Entry-level workers need only apply

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Test Center Administrator in San Francisco, CA
    Former Employee - Test Center Administrator in San Francisco, CA

    I worked at Prometric part-time (more than an year)

    Pros

    Simple job to gain administrative experience.

    Cons

    The company is disorganized all the way to the corporate level. Difficult to know which direction this company is going in. Some former co-workers were outright lied to about how much they would be paid upon the interview process.

    Advice to ManagementAdvice

    Either downsize or set up more separate testing labs. Test takers shouldn't be stressed out by high volume people going in and out of the labs all day long.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Over worked no days off except one, manager never there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Test Center Administrator
    Former Employee - Test Center Administrator

    I worked at Prometric part-time (more than an year)

    Pros

    The pay was good.

    Cons

    Over worked, you work full time hours but don't get full time benefits, favortism with people who have been there longer, no weekends off, & the manager work 4 hour shifts while you work about 9 hours a day

    Advice to ManagementAdvice

    Don't believe what the managers say
     Have one on one discussions with people to see the real issues

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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