Pronto Insurance

  www.prontoga.com
  www.prontoga.com

Pronto Insurance Reviews

Updated December 18, 2014
Updated December 18, 2014
11 Reviews
2.1
11 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Jorge Barcena
6 Ratings

Employee Reviews

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  1.  

    Only if you are Desperate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Line Manager in Brownsville, TX
    Former Employee - Front Line Manager in Brownsville, TX

    I worked at Pronto Insurance full-time (more than an year)

    Pros

    There are some great people working at this company. There is a sense of camaraderie within the work teams, and the company celebrates success on a regular basis.

    Cons

    Upper management is out of touch with what is happening within the organization, which makes it difficult to achieve goals. Benefits are terrible.

    Advice to ManagementAdvice

    Read your company values and actually apply them. Your top level managers go out of their way to keep bad news hidden from the owners- nothing will ever improve this way. Bring back some honesty or you will keep treading water.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    Unpleasent and disrespectful to the license of a professional insurance agent.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Insurance Sales Agent in Houston, TX
    Former Employee - Insurance Sales Agent in Houston, TX

    I worked at Pronto Insurance

    Pros

    To gain experience for agent

    Cons

    No advance in salary long work hours no stable upper management

    Advice to ManagementAdvice

    If sales agents are not treated with the respect an agent deserves they will not stay .

  3.  

    Stay Hungry!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Houston, TX
    Former Employee - Manager in Houston, TX

    I worked at Pronto Insurance full-time (less than an year)

    Pros

    The agents, managers, and District Managers are hard working and strive to meet sales goals, provide great customer service, and grow the business. On the surface, Pronto Corporate office and upper management has a great culture of providing all the tools needed to support the field. Stay hungry and grow the business mentality!

    Cons

    Now lets pull back some layers on the Pronto culture. Pronto is based in the Valley and has been around since the 1990s. They are expanding into the big cities such as Austin, San Antonio, and Houston. Reviews from the Valley area locations will be positive because the locations are well established and the size of them are 75k - 200k. Hence, a huge chunk of the agent's or manager's paycheck is bonus based on size of location. Cost of living is much lower in this area as well when compared to the big city.

    The tool that is missing for Austin, San Antonio, and Houston is compensation. A new hire starts at only $7.50/hr. Once they get a limited lines license, the pay goes to only $8.25/hr. Once they get a P&C license, the pay goes to only $9/hr. Plus, the new hire pays for all licensing fees, study materials, and tests associated with it. Several problems: 1) The competition pays $10/hr., $12/hr., and $15/hr. respectively. When a fellow agent does get their license, they move on to the competition. and this results in high, high, high turnover. 2) The hourly pay has been the same since 1997. 3) the cost of living in the big city is higher than the valley 4) When a location does grow, the hourly pay only bumps up in 25 cent increments. 5) a long term employee is about 2-6 months. 6) Overall, the unlimited income philosophy is a joke on the payout.

    Other funny issues: 1) Unlimited income potential philosophy is preached. Hmmm...a high bar has to be reached first, the hourly pay is 15 years old, the competition pays more, lots of out-of-pocket expenses, high turnover. 2) Corporate loves spying on agents and locations on the cameras and reprimanding for it based on a snapshot. 3) Lots of pep rally type functions for the managers that takes place away from the big cities and causes staffing issues for locations because the manager is away. 3) Managers and agents will be expected to bounce around helping other locations not to grow the business...but to provide coverage due to high turnover and staffing issues. 4) expect to work on holidays when the competition is closed.

    Bottom line: Employees really do "Stay Hungry" at Pronto Insurance!!!

    Advice to ManagementAdvice

    It's embarrassing offering an adult $7.50/hr. Being more in line with the competition with compensation will foster several things: 1) Ability to hire better talent. 2) Reduce turnover 3) Stronger commitment to stay at Pronto to grow the business.

    The model in the Valley would have worked in the big cities ...if...this was still the 1990s. It is 2014, the Valley is already established, and an updated agenda in the area of compensation is needed.

    Finally, do a cost analysis of the time, resources, and money spent on the high turnover and apply it to a formula for a higher retention rate. You will find that being in line with the completion with completion will be cost effective for Pronto and allow you to retain great employees to be able to grow the business with your marketing model.

    Stay Hungry slogan currently means "Starving" to the average Pronto agent and manager in the areas Pronto is trying to grow - big cities!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Aggressive Growth Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management in Brownsville, TX
    Current Employee - Management in Brownsville, TX

    I have been working at Pronto Insurance full-time (more than 3 years)

    Pros

    A lot of opportunity for advancement and income by meeting and exceeding your objectives. Pronto spends a lot of money on incentives and regular events- they even rent out Schlitterbahn for a day in the summer!

    Cons

    Training could be more structured and base pay is relatively low- a lot of incentive compensation, that is expected from a growth company. Benefits are just OK.

    Advice to ManagementAdvice

    Improve training and benefit programs

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    CSR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pronto Insurance

    Pros

    -Good starting position for young workers

    Cons

    -Low wages compared to other companies in the same industry
    -Long hours and complicated schedules if in a short-staffed office

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Horrible!

    Former Employee - Sales Manager in Houston, TX
    Former Employee - Sales Manager in Houston, TX

    I worked at Pronto Insurance full-time (more than 3 years)

    Pros

    Schedule flexibility, amount of agencies in Houston, and hours of operation.

    Cons

    Horrible, unprofessional, and unorganized company that shows no care or interest towards their employees.

    Advice to ManagementAdvice

    Be professional. Be ethical. Be organized.

    Doesn't Recommend
    Disapproves of CEO
  8.  

    Good place to start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Insurance Sales Agent
    Former Employee - Insurance Sales Agent

    I worked at Pronto Insurance full-time

    Pros

    It is a good place to go for a first job or if your right out of school.

    Cons

    It's not a place to work at if you plan on making a higher than average income.

    Recommends
    Approves of CEO
  9.  

    Work for peanuts

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pronto Insurance full-time (more than an year)

    Pros

    Work from home, flexible, you never see your boss.

    Cons

    The pay does not match the market area, ie company is based in a little border town in TX and they pay the same low salaries to their employees in cities like Dallas, San Antonio, Houston. Other carries offer at least 15k more and provide company car and smaller territories.
    Benefits are also terrible, company does not match 401k and health insurance is expensive and lousy, maybe this is what the people at broke border towns are used to, but in the big city things are different.

    Advice to ManagementAdvice

    You get what you pay for.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Low wage, standards and customer service.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Insurance Sales Agent in Houston, TX
    Current Employee - Insurance Sales Agent in Houston, TX

    I have been working at Pronto Insurance full-time (more than an year)

    Pros

    Fairly easy to be hired, and flexible schedules.

    Cons

    Very low wages and incentives to grow, this leads to high employee turnover.
    The company is always hiring to keep their offices staffed but this leads to low hiring low skilled agents.
    Customer dissatisfaction due to continues increases in premium, and incompetent agents.

    Advice to ManagementAdvice

    They should listen to their agents, give them an incentive to grow and stay with the company. Instead of leaving the company for a better paying company when the first opportunity presents.

    Doesn't Recommend
    Neutral Outlook
  11.  

    i am new and we shall see. wish me luck folks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Agent
    Current Employee - Agent

    I have been working at Pronto Insurance

    Pros

    it's a job and they are kind of hard to come by in this area

    Cons

    have to pay a lot of money to get certified and work here. $300 approx for uniform background check, training fee, study materials and exam.

    Advice to ManagementAdvice

    pronto should pick up the tab for training and certification

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