Protocol Global Solutions

  www.protocolglobalsolutions.com
  www.protocolglobalsolutions.com

Protocol Global Solutions Reviews

Updated June 17, 2014
Updated June 17, 2014
20 Reviews
2.4
20 Reviews
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Don Norsworthy
3 Ratings

Employee Reviews

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  1.  

    Decent Entry level job

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Protocol Global Solutions full-time

    Pros

    Nice supporting staff. Some supervisors are really helpful and friendly.

    Cons

    Not much room for career growth. Compensation is lacking, especially to reps who do much more than others on the call floor, yet get paid the same as those who dont know how to do as much.

    Advice to ManagementAdvice

    Compensate your elite team members.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    A horrible experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Team Leader in Sarasota, FL
    Former Employee - Customer Service Team Leader in Sarasota, FL

    I worked at Protocol Global Solutions full-time (less than an year)

    Pros

    Scheduling was never an issue.

    Cons

    Job security company was very unstable ad they would have contracts with other large companies that would change or dissolve before they were promised. Management and human resources was extremely biased and unorganized

    Advice to ManagementAdvice

    Re-strategize and acquire a level of consistency

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Don't stop looking for a job if they hire you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - TELESALES Representative in Merritt Island, FL
    Former Employee - TELESALES Representative in Merritt Island, FL

    I worked at Protocol Global Solutions full-time (more than an year)

    Pros

    Plenty of off time for continued job search.

    Cons

    You are promised 40 hours but never get it. They can't keep a stable client very long.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    In a short time I learned valuable customer service training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Protocol Global Solutions full-time (less than an year)

    Pros

    24-hour call center with all shift available, ample training before starting on the phones, and team leads were always very helpful. They also had a referrals program to recruit.

    Cons

    Little room for growth unless you were on a call campaign that had license requirements for higher pay.

    No opinion of CEO
  6.  

    Don't do the right thing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Sarasota, FL
    Former Employee - Customer Service Representative in Sarasota, FL

    I worked at Protocol Global Solutions full-time (less than an year)

    Pros

    Easy interview
    Paid training
    Good location
    free parking
    easy dress code

    Cons

    Pay
    supervisors
    work on holidays without extra pay

    Advice to ManagementAdvice

    I gave a 2 week notice, only to be put on the first to leave when business is slow list, working 2 hours a day.

    The floor supervisor/support would badger you,and did not treat you with an once on respect. There was also several racists remarks made to me.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Terrible they hire you they fire you they hire you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - GCG Plus Various Titles in Sarasota, FL
    Current Employee - GCG Plus Various Titles in Sarasota, FL

    I have been working at Protocol Global Solutions full-time (less than an year)

    Pros

    Meet a lot of great co-workers middle of the road pay which was good training was quik ,close to home ,had a nice lunch room

    Cons

    paycheck at times was not right according to my book keeping. they hire you for like 3-6 months then let you go and put you into other programs training was terrible then all of a sudden its not two weeks training you have to do it in 3 days,2 programs I was in were cancelled either by the courts or due to complexity of the program they opted out.,before you get the job they put you through a lot of intimidating of your personal information and so the privacy ethics are not that great.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Interesting. The more 'seasoned' supervisors did not lead by example.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Supervisor in Merritt Island, FL
    Former Employee - Supervisor in Merritt Island, FL

    I worked at Protocol Global Solutions

    Pros

    Lots of work/ different campaigns. Ok benefits. Hired quickly.

    Cons

    CSRs were treated somewhat unfairly.

    Advice to ManagementAdvice

    Be fair.

    No opinion of CEO
  9.  

    Protocol's protocol

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Los Osos, CA
    Former Employee - Anonymous Employee in Los Osos, CA

    I worked at Protocol Global Solutions

    Pros

    Great work life balance & benefits

    Cons

    could use better support from management

    Advice to ManagementAdvice

    listen

    Recommends
    Approves of CEO
  10.  

    Talk with all the major players at the company and form your own opinion

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales in Braintree, MA
    Former Employee - Sales in Braintree, MA

    I worked at Protocol Global Solutions

    Pros

    Can take on as much responsibility as you want. Alot of leeway in your approach to accounts. Able to be strategic with the approach to an account.

    Cons

    Direction of company changes too frequently as well as leadership. Lack of vision where to take the company.

    Advice to ManagementAdvice

    Get someone in there that is a true leader in the direct marketing industry with vision and true leadership capabilities.

    No opinion of CEO
  11.  

    good for a self-motivator, not a great match for those who need to be trained or nurtured

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - PROTOCOL MARKETING in Chicago, IL
    Former Employee - PROTOCOL MARKETING in Chicago, IL

    I worked at Protocol Global Solutions

    Pros

    exposure to a wide variety of marketing disciplines and how they all work together. also, a good opportunity to expand one's network and tap into the breadth of experience the senior management team has had. There are many locations, providing a broad sense of the industry nation-wide, and not limited to just one region.

    Cons

    not fully integrated in reality, but hopefully moving more towards a more collaborative whole

    Advice to ManagementAdvice

    provide more clarity on the priorities of the business overall so that teams can understand the direction this company is going in, and contribute with more alignment.

    Doesn't Recommend
    No opinion of CEO

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